26721 comments found.
Atenção fiz a ultima atualização do tema e a mesma contém vírus, derrubou meu site! Apaguei todo diretorio e comecei do zero sem instalar nada, fui colocar o tema e lá estava o vírus novamente não deu tempo nem de configurar foi so ativar que começou a redirencionar a pagina!
Hi there,
Please note that our team does take developing process of our themes very seriously and it is important to stress out that Envato does thorough examinations and inspects all the themes featured on their market, so we do follow strict lines when it comes to code and theme performance for sure. It is our interest to have well performed themes. Also you can check our article about how to protect your website from viruses and malware which can help, as the theme does certainly not come with any virus, this we can guaranty for sure.
If you need any assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi there, the mobile version of my website is not properly displayed on the phone (iPhone 8 plus/ Safari and Chrome), even though I can see on the website itself (Customize Area) that it should be displayed perfectly. I have seen previous comments about this being a problem with iPhones – however the CSS codes suggested aren’t useful. Could you please clarify if there is a problem with the mobile version being displayed?
Hi there,
Please note that our theme is fully responsive and it is a bit hard to tell like this. So your website URL would help as well as you can always submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi guys, thanks you for the quick reply! The website is www.almazagency.com. The mobile version looks very different from the actual website (it displays an old version). Really appreciate the help!
Found the mistake! Thanks anyways!! 
Hi there,
Glad to hear this! If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Any plans to update to the latest version of font awesome icons soon?
Hi there,
It will for sure be updated in the future theme update.
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The accordian demo on your site – https://bridgelanding.qodeinteractive.com/elements/accordions-toggles/
features the + – to the LHS.. when i use the element it’s on the RHS – where about is this set (so move to LHS)?
Thanks
Hi there,
Could you please provide us with your website URL so we can check this on your end.
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While loading the website, it seems the website cannot load the ajax_fade and simply stops loading. While the content is there, css and plugins for displaying the theme correctly seem to stop loading: https://trauzucker.de PHP version is 7.4.2 and everything is configured correctly. What can I do to fix this?!?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I reset my database without deregistering my purchase code. Can you help me ?
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
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Got an error for the instagram plugin QODE:
: count(): Parameter must be an array or an object that implements Countable in
PATH/wp-content/plugins/qode-instagram-widget/lib/qode-instagram-api.php
This is what is shown on the website in plain.
Went down the rabbit hole to find that I cannot resolve it easily. The error is in line 250 where in the boolean it overwrites the variable $data with an array that seems to not be an array.
if((count($data) > $limit) && $limit !== '') {
$data = array_slice($data, 0, $limit);
}//prepare return object and return it
$returnObject->status = 'ok';
$returnObject->message = 'Success';
$returnObject->data = $data;return $returnObject;You got a clue how to resolve that? The website is on the newest Wordpress Version. But cannot remember exactly when it broke.
Hi there,
Please check if you have updated the theme and its plugins according to our tutorial here
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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I already have a Shopify store and understand, as of 10 months ago, you only supported WooCommerce as a buying platform. Has that changed?
Hi there,
Our theme is fully compatible with WooCommerce yes. And as for Shopify you can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Anyway to set the Number of Words in Blog Listing to ZERO. We just want title and Image on the Latest Post option for the blog page. No Excepts.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hi – Do you have the ability to have linear gradient effect with text? Thanks!
Hi there,
Thanks for writing in. Unfortunately we do not have this option within our theme, but it could for sure be done with some custom CSS code if you wish that.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hello. I don’t have support but i want to report a bug.
When using the Qode accordion in WPBakery it gives the following error:
Uncaught TypeError: e.accordion is not a function at HTMLDivElement.<anonymous> (default.min.js?ver=5.5.1:6) at Function.each (jquery.js?ver=1.12.4-wp:2) at n.fn.init.each (jquery.js?ver=1.12.4-wp:2) at qodeInitAccordions (default.min.js?ver=5.5.1:6) at HTMLDocument.<anonymous> (default.min.js?ver=5.5.1:6) at i (jquery.js?ver=1.12.4-wp:2) at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4-wp:2) at Function.ready (jquery.js?ver=1.12.4-wp:2) at HTMLDocument.J (jquery.js?ver=1.12.4-wp:2)
You can reproduce this easily by adding an accordion to your website. I even tried to disable all other plugins/themes and this doesn’t fix the issue.
Sorry, i think this is a server bug or something with my PHP version. On a different server i don’t have any problems on the Qode accordion.
Hi there,
Sorry but with the latest version of the theme and its plugins we could not replicate this issue at all. So please check if you have updated your theme and its plugins according to our tutorial here.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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How do you set an image to full width? I’ve set an image to Parallax and in the column settings set it to Full Width with 0 padding. What exactly should the side padding setting look like ? (0%, 0% or 0 or 0,0?)
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello. I’m having trouble loading photos. I am giving an example in the link https://youtu.be/MC1Yn17J8iw Website https://www.szklane.net/panele-szklane/ Photos are not uploaded 
Can anyone help me how to fix it? I will be grateful for any help. Greetings Jacob
It’s the same on every portfolio page
Hi there,
Please update your theme and its plugins according to our tutorial here.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Thank you for your answer. I have updated the theme and plugins but there is no improvement. Still no photos uploaded. Please help.
Hi there,
Once we check now it seem to be working alright now. Possible you do have a cache plugin or something so please try to either deactivate it or clear cache.
Keep us updated on this.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Yes, everything works fine, thank you
You’re welcome!
Support
Video Tutorials
Qode
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Hi, there is no Facebook Messenger icon in the Social Icons Widget and Social Icons. It would be very useful to add it too. Thanks.
Hi there,
At the moment it is not included within the icons to choose from, however you can always upload a custom icon and add it to your widget area perhaps.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thank you for your suggestion.
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Hello!!! Is it possible to upload a logo animation as .js or .json? Can I change some theme code to do so? Or do I need any plugin? Thanks
Hi there,
Our logo settings are located within our Qode Options > Logo and you can only upload a image over there, possible you could try to add some custom JS to affect the logo or some css animation if you wish that.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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thanks!!! i will do it
Hi there,
Thank you!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, after the last update to wordpress 5.5.1 my site no longer works. The backend presents a series of problems, for example after entering the pages it is no longer possible to modify them via visual composer but only via code. The Media gallery is no longer accessible and the Site Health page opens but displays no information. All themes and plugins are updated and the site runs on a version of PHP 7.3.22 and MariaDB 5.5.65.
Please can you help me?
PS – I tried to submit my request to the Support Center but i got an “Invalid Purchase Code” message
Hi there,
Please check our article on where to find your purchase code as you should be able to submit a request without any issue if you do have valid support.
Also possible you have not updated your theme the correct way so you can check our article about it here.
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Can i use this theme as a coming soon page ?
Hi there,
Yes you can for sure, we do have a few demos that has coming soon page which you can import and use it, if you set it to be your Front Page.
If you search for “coming soon” at our demo website https://bridgelanding.qodeinteractive.com/ you can see the various results.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi guys, i know i dont have the support anymore but i guess this is a very commom question if you please could check i’ll aprecciate! I’m trying to configurate as a one page and in the menu i set the anchor id. But when i click it just jumps to the section, is there some option to make a smooth scroll to the section on the same page? Thank you and congrats! This is by far the best theme ever!
hey guys, please ignore this, i have found a bridge anchor option on elementor. Sorry and thank you for this awesome theme!
Hi there,
Glad you managed!
You should also know that we do have plenty of helpful articles that might help you on our help center
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Where can i see on wich site do i have the license activated?
Hi there,
Thanks for writing in! You can read more about it here.
So in your case, if your domain is not active, we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
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I can’t unregister the theme in previous installation because I don’t know in which domain it is activated … And my support has expired … What can I do? Can I know in any way in which domain it is activated? I have reviewed previous installations and in none is my code activated … Please help me
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
