547 comments found.
Hi,
how can i Cahnde the wording for the “Purchase”, “View Card” and “Checkout” Button?
All the Best ands thanks for your help
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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hello, you theme crashes if using higher php versions then 7.2
Hi there,
Our theme works fine with php 7.2 and higher. Please submit a request on our helpcenter in the upper right corner and one of our agents will be happy to investigate why this is happening on your site.
Support
Mikado Portfolio part of
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Hi there is there any update for the theme to be compatible wit Woocommerce Version 4.5.2
Hi there,
WooCommerce 4.4.1 is the last version that has been tested with our theme.
If there’s anything else, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Mikado Portfolio part of
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I’m interested to know before I decide on a purchase whether this theme is solely based on Elementor, or does it also integrated WP Bakery features? I have extremely bad experiences with themes that include WP Bakery or when WP Bakery is added with Elementor.
Hi there,
Thank you for taking interest in Biagiotti!
You can choose if you want to use WPBakery or Elementor. We also have a corresponding demo that you can import. So if you wish to use Elementor, you can import the demo that has been built with this plugin. Same goes for WPBakery. Our theme works perfectly fine with both plugins, but if you import a demo, you can only edit it with the plugin it has been created with.
Let us know if you have any additional questions!
Support
Mikado Portfolio part of
Qode Interactive
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Team I am not happy your response and I don’t know why I am create again and again new complaint ticket #68647
Hi there,
Agent has been informed, your request will be answered as soon as possible.
Support
Mikado Portfolio part of
Qode Interactive
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Pre-sale question: Does this theme adapt to the type of screen the customer uses? Like a cellphone or tablet ?
Thank you!! Juliana Bogsan
Hi there,
Yes, our theme is responsive and has been made for all screen sizes. If there’s anything else, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Mikado Portfolio part of
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Bonjour je n’ai plus l’option instagram pour connecter mon réseau a mon theme pouvez vous m’aider ? merci
Hi there,
Please read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, could you please send me instructions how to enable sidebar on single-product (Woo-commerce pages), didn’t manage to find in your documentation, thanks)
Hi there,
Thanks for writing in.
Please note that this is not possible within our theme options. A single product page is a template page that cannot be edited.
You could possibly achieve this by using some WooCommerce extension of add on.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Team I am still waiting your response #66183
Hi there,
Once we check we do see that an agent has been assigned and you will for sure get an answer soon.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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How i am supposed to make the updates
Hi there,
Thanks for writing in. You can read more about how to update theme and its plugins here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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One final question before i purhase, can the logo be move to the left while i have a search bar in the middle? I dont like how the logo is in the centre on your theme / demo. i want the logo to be in the left hand side as the way it is common with all website and i want a search bar in middle while the cart can be where it is in the right.
Hi there,
Thanks for taking an interest! You do have different header types that you can use, and one of them is indeed where the logo is on the left side, https://biagiotti.qodeinteractive.com/cosmetics-home/ you do have all the different header options presented on our different home demo pages.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Moreover i check your demo https://biagiotti.qodeinteractive.com/ and i notice the slider is not responsive on mobile. How do you want me to buy a theme that is not responsive on mobile?
Hi there,
Please understand that Envato does thorough examinations and inspects all the themes featured on their market, and all our themes are responsive for sure. The Sliders are made with Rev SLider and you do have various options changing the settings for responsiveness within the plugin settings. Also checking our demo theme we do not see any irregularities.
Do let us know if you have any additional questions as well as feel free to get back about what device you are using so we can check this furthermore.
Support
Mikado Portfolio part of
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how can i achive this this type of header https://themedemo.commercegurus.com/shoptimizer/ with your theme?
Hi there,
We do not have the exact same header as this link you have provided. We do have different header types, as well as widgets where you can add your search to. You can check our theme documentation.
We hope this helped and let us know if you have any additional questions.
Support
Mikado Portfolio part of
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I like your template and i will want to implement it for a beauty store website but i will prefer a header with a search bar like the one of amazon or aliexpress.com. Do your theme comes with different inbuilt header or can you recommend anyone that will work? i want to buy your theme right away but i need know which header with search will work for it first.
Hi there,
Thanks for taking an interest! You do have an option to have a search in the header as well as you will be able to check this on our demo website. The specific search feature as in aliexpress or amazon are not included within our theme. But you can always test some third party plugin for this purpose. Please understand that we can’t really guaranty that it will work since it has not been tested with our theme.
You can also check our theme documentation for more info about the theme options.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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How I edit this section? and also I need a menu with custom icons so how I upload the icons
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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hi I have used my themeforest user details but don’t have access to create a ticket please share with me your guidelines how I create a ticket
Hi there,
Please check our article on how to submit a request which does explain it very well.
Thanks.
Support
Mikado Portfolio part of
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i have submit request already please check and response asap!
Hi there,
Could you please provide us with your request ID so we can check, as we could not locate any request created by your Envato username.
Also please note that our usual response time is within 24h if not sooner.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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There is an issue with the Elementor. The Settings are not reflection on the website. Kindly suggest.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi Team, Cart page not working in my site http://friendsofartisans.com/, pls check asap
Hi there,
Could you please try to update the theme and its plugins to the latest version released. It is 2.2. You can follow the procedure here.
As well as check our article on how to setup your store.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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I have updte the theme 2.2, but issue is same, pls check
pls help ASAP
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you. This way our support team can check this on your end.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi,
Can you please let me know where can I change the banner image of the shop page please?
Thanks!
Hi there,
On your Page settings, you do have Mikado title where you can change the background image to your needs.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Thanks for the response team.
Sadly though, when I click on Pages, I have my list of pages on the site.
I do not have the section that is there on your screenshot.
Hi there,
Once you enter your Shop page, you will see this setting for the title for that page.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Great, thanks!
This works.
Hi there,
Glad we could help! If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Thanks 
Hi there,
Have a nice weekend!
Support
Mikado Portfolio part of
Qode Interactive
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Hello, i didnt realise i needed to deactivate the licence on my WP account before it was reset. Is there a way to remove the licence after the reset? if not, can you provide an alternative way to reset? thank you
Hi there, Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and one of our support agents will assist you in deregistering the theme.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, how do I change custom font? I see TuesdayNight being used all over but cannot find a means to change to another font. Thanks
Hi there,
Thanks for using our theme. If you use Section title on the pages you do have an option to full in Tagline, which will by default have that font family on the page.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, can you please help me to register my theme in Wordpress. I uploaded the theme but the registration won’t continue. I have a problem with the PHP Post Max Size and PHP Time limit. Is there is a work around the registration, as the requirement you have for this theme should be just recommended values and not mandatory.
My Hosting party Siteground has limited these values on PHP Post Max Size 128M and PHP Limit 120. Please help because I really want to use my new bought Biagiotti theme.
Kind Regards,
Liza Snijders
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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