23210 comments found.
Hello, @BlueHatjr,
This is not our Theme issue but this is your WordPress code issue, please contact your hosting provider on this issue and ask to solve this for you.
Regards, P-THEMES.
I dont think so it’s hosting issue, because when i had installed same theme in the localhost using xampp server, it is showing me the one of the following errors
Warning: ftp_nlist() expects parameter 1 to be resource, null given in /Applications/XAMPP/xamppfiles/htdocs/bluehat/wp-admin/includes/class-wp-filesystem-ftpext.php on line 420
Warning: ftp_pwd() expects parameter 1 to be resource, null given in /Applications/XAMPP/xamppfiles/htdocs/bluehat/wp-admin/includes/class-wp-filesystem-ftpext.php on line 230
And Homepage is showing 404 not found
Hello, @BlueHatjr,
As I told you already that this is not our Theme issue, Please read the below-given articles and tried the solution as well:
https://wpml.org/forums/topic/warning-ftp_nlist-expects-parameter-1-to-be-resource-null-given-in-var-www/
https://wordpress.stackexchange.com/questions/365737/ftp-nlist-and-ftp-pwd-warnings
https://wordpress.org/support/topic/error-ftp_nlist-expects-parameter-1-to-be-resource/
https://core.trac.wordpress.org/ticket/48689
Regards, P-THEMES.
I want to know if Porto supports divi builder？I prefer to ues the divi builder edit page
Hello, @wormholetattoo,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but we have not tested our Theme with the Divi builder so we are unable to suggest you on it, you can try it with the Theme, but with a pre-built Demo, you can use WP Bakery, Elementor, or Gutenberg Page builder.
Regards, P-THEMES.
how to change 404 page. I tried to add a block but it is not showing correctly. link: https://www.parkaidltd.com/test It should be like this: https://www.parkaidltd.com/block/404/
Hello, @TanvirRoky,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.error404 .page-not-found-main {
display: none !important;
}
Regards, P-THEMES.
it worked, but I think you should add a separate page or redirect option for it so that we can fully customize it
Hello, @TanvirRoky,
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Regards, P-THEMES.
Hi, Is it possible to have a seperate banner for the mobile site and desktop site?
Hello, @oolabisi,
You can achieve what you want using a simple trick, you have create 2 banners on your site page, one for the Desktop version and another for the mobile version, now edit the columns in which the banners has been set, and go to Column Responsiveness options and hide the Desktop Banner on Mobile Device and vice versa, it will work for you.
Regards, P-THEMES.
Hi. we have just purchased your theme and we are building a woo commerce site for a client – the client wants to offer various colour options for her products – how do we set this option up in the admin please? (great theme by the way!)
Hello, @collylad,
Please watch and follow the instructions showing in this video I have created for you: https://jmp.sh/Fd7K6ti
Regards, P-THEMES.
Can i edit block with wpbakery?
Hello, @TanvirRoky,
Yes, If you are using WP Bakery version of the Demo then you can edit the block using WP Bakery Page builder, you have to go to WP=Dashboard >> WP Bakery >> Role Manager and check “YES” the Block Custom Post Type as showing below:
Regards, P-THEMES.
Thanks
You’re Welcome!!! 
Hello how fix in porto accordion ”+” and ”-” back, or toggle
Hello, @Kareem_Youssef,
Can you please explain your issue more clearly if possible with the help of screenshot and URL of the page for my better understanding.
Regards, P-THEMES.
Hi, over the past 2 months I have requested your help through the support site: http://www.portotheme.com/support/ but have never received a response.
I have a new question to ask you but I would like to know the correct channel.
Hello, @nkdesign,
Till now we have received your 11 support ticket and all of them has been resolved on time with a proper solution as showing in this screenshot: https://postimg.cc/rd0TL383
Below are the screenshots of your last 3 support tickets, we have replied your support tickets as showing in the screenshot, please check the SPAM folder in your email or always try to check your ticket reply after removing the browser cache, but now those tickets are closed so now you have to create the fresh new ticket for every single new issue you will face as this is our system requirements.
https://postimg.cc/nCXYtGyg
https://postimg.cc/zyWCyXXk
https://postimg.cc/SXfcGT92
Regards, P-THEMES.
Thanks for the quick response. I have NEVER received a ticket response notification. i also checked in spam.
Thanks again, then I’ll open a ticket with the new request
You’re Welcome!!!
is there a way to make thumbnails at bottom in full width page layout ? Or how can we duplicate any layout so that we can make custmization in custom template !
Hello, @tjain91,
You can not change the position of the content in pre-built layout of the single product page, but if you want to change the layout of the single product page then you can use Custom Product Layout Builder as well:
How Custom Product Layout Builder Works:
We proudly announce the latest feature in Porto WordPress called ”custom product layout builder”, First of all, you have to go to Appearance >> Theme Options >> WooCommerce >> Single Product, you will find a new page layout called ”Custom Layout”: https://pasteboard.co/IFTy89J.png , after selecting this, you have to enable product_layout post type in visual composer role manager: https://pasteboard.co/IFTz9YN.png , Then you have to go to the new Custom Post Type ”Product Layout” and add new Layout: https://pasteboard.co/IFTzEPi.png After that, you can now create a new product layout using Visual Composer Backend / Frontend editor: https://pasteboard.co/IFTA2q8.png , now save it and again go to Appearance >> Theme Options >> WooCommerce >> Single Product and select that layout from there and save changes: https://pasteboard.co/IFTAuFF.png , It will work for you.
You can read more about it here in Theme Documentation:
https://www.portotheme.com/wordpress/porto/documentation/woocommerce-product-layouts/
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 05/03/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Any way we can always make sticky menu at bottom as fixed. Right now it gets visible only if header is not there . But any way to make it fix always.
Hello, @tjain91,
Sorry to say that but this is not possible, The Sticky header will not be fixed always, This requires Customization, Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
Dear Porto,
This template is supporting 3D view for the products in a online shop in the pictures ? How can I do it? Needs more resources in the system?
thanks, Candle Art
Hello, @Joaquim_,
There is only a single Demo which has the 3D rotating product and that is a single product demo you can check it here:
https://www.portotheme.com/wordpress/porto/shop28/
And this is just the element we have used for it, and you have to add the image like this:
https://www.portotheme.com/wordpress/porto/shop28/wp-content/uploads/sites/81/2019/05/product-360-sprite.jpg
Then it will work for you.
Regards, P-THEMES.
I active porto theme in domain .. can I change this activation to another domain ?
Hello, @memo232002,
Please read and follow the instructions written in the below given articles:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052418--9-theme-forest-license-policy-
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site-only-for-testing-purpose-
Regards, P-THEMES.
Hi I want to know if you can display the size swatches on the category/ shop page ?
Hello, @KyleRaatz,
Yes you can disply the color/image/size swatches on Shop/Category pages as well, please eatch this video I have created for you: https://jmp.sh/Fd7K6ti
Regards, P-THEMES.
While using AWS EC2, I turned off the cloud computer, and it disappeared while the license was active.
I also sent that email. I didn’t get a reply.
How can I get help?
Hello, @jjongwuner,
Till now we have only received your single support ticket #101007, and it has already been replied with a solution 20 days ago, please check your SPAM folder or check your ticket reply after removing the browser cache: https://postimg.cc/bSvwnB7N
And now again, I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi, I’m trying to replicate a product page from the Magento Theme, none of the WordPress demo seems to help me with it and I’m not able to do it with the Product Layout Creator: https://prnt.sc/umqotj Is there a way to show more than one image of the same size in horizontal? Thank you.
Hello, @gipande,
Yes, It is possible, you have to use the “Extended layout” for the single product page from Porto >> Theme Options >> WooCommerce >> Single Product and use all of the Featured images and Gallery images as of the same size and it will work for you as you want.
Regards, P-THEMES.
Great…. and is there a chance to put the product details (price, buy button,etc) on the right? Thank you very much!
Hello, @gipande,
This is only possible with “Custom Product Layout Builder”, you have to create your own layout and change the positions of the sections as per your requirements, you can select the Extended Image layout when using Product Image element as showing below:
How Custom Product Layout Builder Works:
We proudly announce the latest feature in Porto WordPress called ”custom product layout builder”, First of all, you have to go to Appearance >> Theme Options >> WooCommerce >> Single Product, you will find a new page layout called ”Custom Layout”: https://pasteboard.co/IFTy89J.png , after selecting this, you have to enable product_layout post type in visual composer role manager: https://pasteboard.co/IFTz9YN.png , Then you have to go to the new Custom Post Type ”Product Layout” and add new Layout: https://pasteboard.co/IFTzEPi.png After that, you can now create a new product layout using Visual Composer Backend / Frontend editor: https://pasteboard.co/IFTA2q8.png , now save it and again go to Appearance >> Theme Options >> WooCommerce >> Single Product and select that layout from there and save changes: https://pasteboard.co/IFTAuFF.png , It will work for you.
You can read more about it here in Theme Documentation:
https://www.portotheme.com/wordpress/porto/documentation/woocommerce-product-layouts/
Regards, P-THEMES.
Great I’m already using it! Thanks. I would also like to increase the image size on single product page (more height to make them cover most space) https://prnt.sc/v1yhkg
Hello, @gipande,
This is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on its width you set.
https://woocommerce.com/posts/whats-new-woocommerce-3-3/
So you can try with Custom CSS which better works for you Otherwise, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at or hire a developer.
Regards, P-THEMES.
Dear Sirs!
My login is bondarenkosb@gmail.com
My ticket is :2087730
My domen is unicad.ru
I has dont correct installation PortoTheme with it purchase code on the regruhosting.ru
Site dont work
Can you cancel my last purchase code and give me new?
Best regards, Sergey
Hello, @bondarenkosb,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi! I have assigned a widget with YITH Product filter in Homepage, but it doesn’t show. It works fine in Shop. Can you help me? Thanks.
Hello, @adapta,
The WooCommerce Filter only works on Shop/Category Archive pages, not on any other page, This is the default functionality of the WooCommerce Filters you can check it with the default WordPress theme as well and you will find the same behavior.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 06/06/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
sir i have changed my domain but now upon adding code it is showing registered with old domain. I have changed theme on my old domain and now i want to use it to new domain
Hello, @unusgouri,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
i’m having the same issues upgrading php again,, this time from 7.0 to 7.3 – the error message: Your PHP installation appears to be missing the MySQL extension which is required by WordPress. I do not have any support left, but do not feel I should have to pay again for this? please advise why I am getting this error message, all the plugins and theme is upto date?
Hello, @dee-uk,
This is not our Theme issue but this is your site and server issue.
This is caused when the PHP code in your site is not compatible with the version of PHP your site is currently using. More specifically, the issue is with the outdated MySQL extension which was removed as of PHP 7.0.
Please read this article and contact your hosting provider and ask to solve this issue for you on your site.
https://help.dreamhost.com/hc/en-us/articles/360004096331-Your-PHP-installation-appears-to-be-missing-the-MySQL-extension-which-is-required-by-WordPress#:~:text=see%20this%20error%3A-,Your%20PHP%20installation%20appears%20to%20be%20missing%20the%20MySQL%20extension,removed%20as%20of%20PHP%207.0.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 03/04/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you for responding so quickly, really do appreciate it. For anything relating to the template I will 100% get more support 
Can you please confirm that your most recent update, including supplied plugins buse the newer MySQLi or PDO_MySQL extensions. Thank you
Hello, @dee-uk,
You can try with listed below, I have this on my test site, and working fine.
MySQL version: 5.5.5-10.3.24-MariaDB-log-cll-lve
Regards, P-THEMES.
The plugins provided with theme, (bakery and slider), are not activated. Is it supposed to be like this or there is a problem with my installation.
Hello, @rokingkamalesh,
You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
