Hello, @woltux28,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @RomaaaRio,

Sorry to say that but this is not possible, There is no option in the Theme for it, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.

Regards, P-THEMES.

Hello, @asianoccasions,

Can you please make sure by going into WP-Dashboard >> Setting >> General and make sure that site URL is set there as HTTPs if you are using the SLL certificate on your site, and if not then please change your site URL as HTTPs from HTTP there and save changes and then check your site after removing the browser cache.

Otherwise, you can use this plugin as well:

https://wordpress.org/plugins/really-simple-ssl/

Regards, P-THEMES.

Hello, @sims158,

We have already replied your one and only support ticket a month ago, please check your SPAM folder as well: https://postimg.cc/v4rpk27H

Regards, P-THEMES.

I had not seen that reply. I will take a look at that but may need further help as other issues have surfaced.

Hello, @sims158,

Sure, you can purchase the support extension and contact us via our support system we will love to help you in solving your issues.

Regards, P-THEMES.

Hello, @collylad,

That section has been made using “Porto Best Selling Products” and there is no such option in the element to set the products as per your requirements, it shows all the best selling products according to WooCommerce default policy.

Regards, P-THEMES.

Hello, @PremadePixels,

Thanks for contacting us, We have successfully reset your support account, and one of our agent replied your email with support account credentials, so please check your email now .

Regards, P-THEMES.

Hello, @nilsson1234,

Please read this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-

And here are the Envato License policies:

https://themeforest.net/licenses/standard?_ga=2.208779409.269353414.1601278186-288505665.1598866178

Furthermore, you can contact Envato and ask anything about licenses from them.

Regards, P-THEMES.

Hello, @ekkljs,

Sorry to say that but this is not possible, you can check all the possible designs/styles of the Porto Carousel here:

https://www.portotheme.com/wordpress/porto/shortcodes/carousels/

Regards, P-THEMES.

Hello, @susantorudi,

You have to use Porto Carousel element and under Porto Carousel element you have to use Single Image element multiple times and set it as showing below:

One more thing we have used a little Custom CSS for this as well as showing below:

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/02/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi, Thanks for the response. Then where I can see the list of “Extra Class Name” ?

Hello, @susantorudi,

You will find extra classes names here in Theme documentation:

https://www.portotheme.com/wordpress/porto/documentation/extra-class-names/

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 20/02/2019. According to the Envato support policy, renewing support is required for further support.

Regards, P-THEMES.

Hello, @ekkljs,

Please go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with the same purchase code and then try to use the Porto Studio. I hope this will solve your issue.

Otherwise, please do the following debugging processes one by one, I am sure it will help you in solving your issue and if the issue still persists then please remain all the third-party plugins deactivated on your site and share the WP Admin Login details and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well via our support system so that we will check and solve your issue.

|.   Make sure you have everything up to date (Theme, Plugins, Translations files)
||.  Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V.  Check the browser dev console on errors (F12, on most if not all browsers)
V.   Double-check your own Custom CSS, or Custom Snippets in function.php is causing it

Regards, P-THEMES.

Hello, @meritusbusiness,

Yes, there is no option in the element to set the Font for Porto Accordion element, you can try with Custom CSS, Please copy and paste the below-given CSS code to the particular page Custom CSS option on which you are using the element and change the values in the given code, it will work for you.

div.accordion.panel-default .card.card-default .card-header h4.card-title {
    font-size: 20px !important;
    font-family: cursive !important;
    font-weight: 600 !important;
}

Regards, P-THEMES.

Hello, @Kareem_Youssef,

Sorry to say that but this is not our Theme but your server and Elementor plugin issue, Please read and follow the instructions written in the official documentation of the Elementor and in threads:

https://docs.elementor.com/article/245-preview-could-not-be-loaded

https://wordpress.org/support/topic/the-preview-could-not-be-loaded-error-404/

https://wordpress.org/support/topic/preview-could-not-be-loaded-error-4/

https://wordpress.org/support/topic/editor-preview-could-not-be-loaded/

Regards, P-THEMES.

Hello, @Mosqk,

That padding is for the Inner Column, and it has been generated by the WP Bakery default, It does not have any influence with our Theme, Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache, it will solve your issue.

.footer-top .container aside#block-widget-2 .block .porto-block .vc_row .vc_column_container.col-md-12 .wpb_wrapper.vc_column-inner {
    padding-top: 0 !important;
}

Regards, P-THEMES.

Thanks for your reply. The footer was just an example – it seems to be a general problem with the vc_column_inner and a padding top of 35 px. It is not on every column. This is of course annoying, because due to the update some distances on the website are no longer correct. Best regards, Adrian

Hello, @Mosqk,

Please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.

Regards, P-THEMES.

Hello, @moblogix,

Please read and follow the instructions written in the Theme documentation here:

https://www.portotheme.com/wordpress/porto/documentation/faq/after-demo-import-product-price-filtering-was-not-working/

Regards, P-THEMES.

Hello, @Joaquim_,

1. Loading Overlay: It is the loading circles before page loads, If you turn this ON, It will show like this: https://postimg.cc/NK6DHCwT

2. Please do the following debugging processes one by one, I am sure it will help you in solving your issue and if the issue still persists then please remain all the third-party plugins deactivated on your site and share the WP Admin Login details and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well via our support system so that we will check and solve your issue.

|.   Make sure you have everything up to date (Theme, Plugins, Translations files)
||.  Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V.  Check the browser dev console on errors (F12, on most if not all browsers)
V.   Double-check your own Custom CSS, or Custom Snippets in function.php is causing it

Regards, P-THEMES.

Hello, @vasilakoz,

First of all, thanks for showing your interest in Porto WordPress

1. You can simply create the email field using Contact Form 7 plugin or MailPoet 2 which are bundled with the Theme and use those forms anywhere on your site as per your requirements.

2. The Yith plugins already included in the Theme package are listed below:

YITH WooCommerce Ajax Product Filter
YITH WooCommerce Ajax Search
YITH WooCommerce Wishlist

And also Porto WordPress Theme is fully compatible with:

YITH WooCommerce Badge Management

Other then these you can try with any third-party plugin which better meets your requirements.

Regards, P-THEMES.

Hello, @mouzamnoman,

I have just checked your sites now and all are working perfectly fine at my end, please see the below-given screenshots, it must be the cache issue at your end nothing else:

https://postimg.cc/gLZnQ5z2

https://postimg.cc/dkXhWvKf

https://postimg.cc/WdntB0vg

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 22/02/2019. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

I will purchase support if required but here the problem is with the university demo. Others are fine. I had to change the demo as the uni was not working. Im using the other one now but just for your information so that if it is a bug you can fix it before others try to use it. Thanks

Hello, @mouzamnoman,

I have just checked the same Demo importing at my end and it is showing fine, you can check it on my test site here:

http://hubdatasolutions.com/pearl/porto/education/

Regards, P-THEMES.

Hello, @X4os,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

xxx

Hello, @greggles77,

Please go to Porto >> Theme Options >> WooCommerce >> Cart Page and change the Cart Page Version as “Version 1”, save changes and check back your site after removing the browser cache.

Regards, P-THEMES.

That did it, thank you!

You’re Welcome!!!

Hello, @castillovox,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.