Hello, @Kareem_Youssef,

Sorry to say that but this is not our Theme but your server and Elementor plugin issue, Please read and follow the instructions written in the official documentation of the Elementor and in threads:

https://docs.elementor.com/article/245-preview-could-not-be-loaded

https://wordpress.org/support/topic/the-preview-could-not-be-loaded-error-404/

https://wordpress.org/support/topic/preview-could-not-be-loaded-error-4/

https://wordpress.org/support/topic/editor-preview-could-not-be-loaded/

Regards, P-THEMES.

Hello, @Mosqk,

That padding is for the Inner Column, and it has been generated by the WP Bakery default, It does not have any influence with our Theme, Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache, it will solve your issue.

.footer-top .container aside#block-widget-2 .block .porto-block .vc_row .vc_column_container.col-md-12 .wpb_wrapper.vc_column-inner {
    padding-top: 0 !important;
}

Regards, P-THEMES.

Thanks for your reply. The footer was just an example – it seems to be a general problem with the vc_column_inner and a padding top of 35 px. It is not on every column. This is of course annoying, because due to the update some distances on the website are no longer correct. Best regards, Adrian

Hello, @Mosqk,

Please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.

Regards, P-THEMES.

Hello, @moblogix,

Please read and follow the instructions written in the Theme documentation here:

https://www.portotheme.com/wordpress/porto/documentation/faq/after-demo-import-product-price-filtering-was-not-working/

Regards, P-THEMES.

Hello, @Joaquim_,

1. Loading Overlay: It is the loading circles before page loads, If you turn this ON, It will show like this: https://postimg.cc/NK6DHCwT

2. Please do the following debugging processes one by one, I am sure it will help you in solving your issue and if the issue still persists then please remain all the third-party plugins deactivated on your site and share the WP Admin Login details and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well via our support system so that we will check and solve your issue.

|.   Make sure you have everything up to date (Theme, Plugins, Translations files)
||.  Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V.  Check the browser dev console on errors (F12, on most if not all browsers)
V.   Double-check your own Custom CSS, or Custom Snippets in function.php is causing it

Regards, P-THEMES.

Hello, @vasilakoz,

First of all, thanks for showing your interest in Porto WordPress

1. You can simply create the email field using Contact Form 7 plugin or MailPoet 2 which are bundled with the Theme and use those forms anywhere on your site as per your requirements.

2. The Yith plugins already included in the Theme package are listed below:

YITH WooCommerce Ajax Product Filter
YITH WooCommerce Ajax Search
YITH WooCommerce Wishlist

And also Porto WordPress Theme is fully compatible with:

YITH WooCommerce Badge Management

Other then these you can try with any third-party plugin which better meets your requirements.

Regards, P-THEMES.

Hello, @mouzamnoman,

I have just checked your sites now and all are working perfectly fine at my end, please see the below-given screenshots, it must be the cache issue at your end nothing else:

https://postimg.cc/gLZnQ5z2

https://postimg.cc/dkXhWvKf

https://postimg.cc/WdntB0vg

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 22/02/2019. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

I will purchase support if required but here the problem is with the university demo. Others are fine. I had to change the demo as the uni was not working. Im using the other one now but just for your information so that if it is a bug you can fix it before others try to use it. Thanks

Hello, @mouzamnoman,

I have just checked the same Demo importing at my end and it is showing fine, you can check it on my test site here:

http://hubdatasolutions.com/pearl/porto/education/

Regards, P-THEMES.

Hello, @X4os,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

xxx

Hello, @greggles77,

Please go to Porto >> Theme Options >> WooCommerce >> Cart Page and change the Cart Page Version as “Version 1”, save changes and check back your site after removing the browser cache.

Regards, P-THEMES.

That did it, thank you!

You’re Welcome!!!

Hello, @castillovox,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

don’t buy porto. they are living in the dark ages.

Hello, @fbitwebteam,

We are sorry that you are facing issue with working our Theme, Till now you have never contacted us ever for any kind of issue as showing in this screenshot: https://postimg.cc/YG28MYwV

And you also not explained the issue as well, so please explain your issue with some screenshots so that I’ll provide you the best possible solution for it, OR contact us via our support system with your site WP Admin Login details so that our experts will check and solve the issue for you on your site.

Regards, P-THEMES.

Hello, @flooringDeals,

Sorry to say that but we have not officially tested your Custom Made plugin with the Theme, nor it is included in the third party plugins compatible with the list confirmed from our end on the item page, So this is the third party plugin issue, not the Theme issue, and we do not provide our dedicated support for third-party plugins issue as because this requires Customization.

You have two options, First, you have to contact the plugin author and ask the plugin author to Customize the plugin core files for you for making it compatible with the Theme for you.

Second, If you want us to Customize the Theme core files for you for making it compatible with the Theme, then you have to contact our Customization team for paid Customization services.

Hope you can understand our limitations.

Thanks for your understanding.

Regards, P-THEMES.

Hello, @yrishard,

This is coming from the WooCommerce, you have to change/translate it into the WooCommerce plugin language files as showing below:

Regards, P-THEMES.

Hello, @Camilo_pl,

Can you please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site.

Regards, P-THEMES.

Hello, @d25kart,

I have confirmed from the support department and they said that you already have the Support ticket #102760 in our support system, and the support team is just solved and replied to your support ticket now, so please check your support ticket reply and reply to your support ticket accordingly.

Regards, P-THEMES.

Hello, @TanvirRoky,

First of all, please do not use abusive language as this is a public platform and this is against Envato and P-Themes policy, please be polite and patience.

I have just tested the latest Theme at my end and the option is working perfectly fine as showing in this video: https://streamable.com/s60888

Only hover color is not working for now because the hover has been set using Custom CSS and the option is not overriding it, you have to change the hover using Customization and except hover all the options are working fine, This must be the cache issue at your end nothing else, always try to check the site with a hard refresh as “CTRL + F5” and please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem

Regards, P-THEMES.

Hello, @europress,

First of all, you are using a very very very old version of the Theme, which is not more compatible with the latest version of the WordPress and Plugins as well.

You have missed a lot of Theme updates in between your current running Theme version on your site and the very latest version of the Theme in which we have added/removed many of the features in the Theme, design of the Theme has also been changed a lot and also there are some more new plugins included in the Theme package as well and some old plugins are removed from the Theme as well, you can check the changelog of the Theme here:

Changelog of the Theme:

Changelog of the Theme

So my suggestion to you is to start from scratch instead of an update because I am sure it will create some design and options issues for you and which are not possible to retrieve without Customization.

But if you still want to go with an update of the Theme, then you can by following this video:

https://youtu.be/RPZat079NCs

Note: Please take a complete backup of your site before update the theme and also deactivate/delete these three plugins (Porto Widgets, Porto Shortcode, Porto Content-Type) before an update because in our latest theme we have made a new Plugin named Porto Functionality is a combination of these 3 plugins so before installing Porto Functionality you must deactivate/delete those 3 plugins and in our new update also Ultimate addon for Visual composer Plugin is also excluded, the elements which are used in the site of Ultimate Addon we add those elements in Porto Functionality so no need to worry but you can use Ultimate Addon for the visual composer as well it is up to you.

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 01/12/2018. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi PT-Support, thank you for your answer. I´ll try to update and If everything work fine i’ll renew the support. Thanks,

Sure, Most Welcome!!

Hello, @rokingkamalesh,

You must have to assign those newly created Categories to some products and then it will appear with Porto One Page Category until and unless you will not assign those Categories to any product, it will not appear. This is the default functionality of the element.

For Reordering them, you can use the Simple Custom Post Order plugin and reorder the Categories from backend, it will automatically be reordered on frontend as well.

https://wordpress.org/plugins/simple-custom-post-order/

As I explained already you can only hide the items from Porto Once Page Category using Custom CSS, so please share the screenshot and the URL of the page which Item you want to remove, I’ll share the Custom CSS with you.

Regards, P-THEMES.

haha i added h2 to the comment

Hello, @COMNOU,

No, Sorry to say that but you can not completely remove it, you can change it with a tag using a code that we shared, you have to copy and paste the below given Code in your Child Theme functions.php file and change the tag in it as per your requirements:

add_filter( 'porto_logo', 'porto_child_logo' );
function porto_child_logo( $logo_html ) 
{
return str_replace( array( '<h1 class="logo">', '</h1>' ), array( '<h2 class="logo">', '</h2>' ), $logo_html );
}

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 25/09/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @asianoccasions,

I am sorry but your ticket was misassigned because you have not properly filled all the required fields while creating the support ticket, I have just notified this to the support department and they said that they found and solved your support ticket, so now please check your support ticket reply and reply to your support ticket accordingly.

https://streamable.com/a7wrgw

Regards, P-THEMES.

hello, Thanks for your response. I imported shop 19 demo. I removed few catagories and added few. But I cant see any new catagory in page. i commented out .porto-onepage-category:not(.show-products) { display: none; } but no luck. Am I missing anything here?

hello, I have imported shop demo 19. I removed few catagories, added some new. Still i cant see my catagories. Is there any other steps to follow.

Hello, @rokingkamalesh,

You must have to assign those newly created Categories to some products and then it will appear with Porto One Page Category until and unless you will not assign those Categories to any product, it will not appear. This is the default functionality of the element.

Regards, P-THEMES.