Hello, @iroglif82,

This is not our Theme issue but this is your WordPress code issue, please contact your hosting provider on this issue and ask to solve this for you.

Please read the below-given articles and tried the solution as well:

https://wpml.org/forums/topic/warning-ftp_nlist-expects-parameter-1-to-be-resource-null-given-in-var-www/

https://wordpress.stackexchange.com/questions/365737/ftp-nlist-and-ftp-pwd-warnings

https://wordpress.org/support/topic/error-ftp_nlist-expects-parameter-1-to-be-resource/

https://core.trac.wordpress.org/ticket/48689

Regards, P-THEMES.

Thank You all solved)

You’re Welcome!!

Hello, @Joaquim_,

We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images, or other resources. So we suggest you remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache, or use WP Rocket for both tasks. Also, you can use the GTmetrix tool to see what makes your website slow and optimize these parts of your website.

First of all, we would like to tell you that Google very often scores with 20-40 points mobile performance for 99% of websites built with WordPress. To get more points you need to have a really light page. For example remove all sliders, carousels and leave a few banners and products only. Then you will get a high result. But usually, our theme works very fast on mobile devices and don’t have any problems with performance. We suggest you test it on a few mobile devices and you will see that there are no real performance problems. Google PageSpeed gives you recommendations on how to improve the performance of your web site, but it does not actually measure the speed (aka loading time) of your website. If your site loads fast, you can safely ignore PageSpeed’s recommendations.

The traffic depends on a lot of different factors and not our theme only. The only argument from you was your website’s low score on Google Pagespeed. But it can’t be because of that if your real website speed is quite fast. We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization.

https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve

Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme’s speed and listen to all our customers’ reports. We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.

Porto Comes with the default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.

Basically, the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed

Otherwise, If you want our paid Customization services, you can contact our Customization team or hire a developer.

Regards, P-THEMES.

thanks Porto, How can I contact the customization services, is opening a ticket ?

Hello, @Joaquim_,

Please generate a support ticket via our support system with the heading “Need Customization Contact” and then the Support team will share the Customization department email with you and then you can directly contact them

Regards, P-THEMES.

Hello, @aaziem1,

First of all, thanks for showing your interest in Porto WordPress

Sorry to say that but we have no such plans for now, so you have to purchase the Theme on its regular price.

Regards, P-THEMES.

okay done lets see what i can do with awsome porto theme

Awesome! We love hearing this, @aaziem1!!! We count it a great honor that you are using Porto Theme and look forward to continuing to work together and surely there are many exciting days and features ahead Cheers!

Hello, @VDjGFX,

Sorry to say that but we have not tested the cart flows with our latest Theme till now so we are unable to suggest you on it, you can try with any cart flows thirs party plugin with the Theme which better meets your requirements.

Regards, P-THEMES.

Hello, @bpmad,

You can change the Blog Archive page layout from Porto >> Theme Options >> Post >> Blog & Post Archives as per your requirements.

&

You can change the Single Post Archive page layout from Porto >> Theme Options >> Post >> Single Post as per your requirements.

Regards, P-THEMES.

It’s for Ketaminekc – I have multiple licenses – can you deactivate this one? thanks

Hello, @BGATHERTON,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @CristiButuc,

Really sorry for the inconvenience about the Customization department not replied, maybe they are busy with other queries, or your email was sent in the SPAM folder, you can hire any other developer as well.

And for your another Story, Please ask your client to again contact us via our support system with his site WP-Admin Login details and Theme purchase code PDF file so that we will check and fix it for him on his site.

Regards, P-THEMES.

Hello, @webuplecce,

I have just checked your site now and it is working perfectly fine at my end, here is the video clip of your site: https://streamable.com/00rmgc

And this is how it works, it is the default functionality of the WooCommerce and Theme.

Regards, P-THEMES.

Hello, @oolabisi,

Please watch and follow the instructions showing in this video I have created for you:

https://jmp.sh/x954ft8

Regards, P-THEMES.

Hello, @woltux28,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @RomaaaRio,

Sorry to say that but this is not possible, There is no option in the Theme for it, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.

Regards, P-THEMES.

Hello, @asianoccasions,

Can you please make sure by going into WP-Dashboard >> Setting >> General and make sure that site URL is set there as HTTPs if you are using the SLL certificate on your site, and if not then please change your site URL as HTTPs from HTTP there and save changes and then check your site after removing the browser cache.

Otherwise, you can use this plugin as well:

https://wordpress.org/plugins/really-simple-ssl/

Regards, P-THEMES.

Hello, @sims158,

We have already replied your one and only support ticket a month ago, please check your SPAM folder as well: https://postimg.cc/v4rpk27H

Regards, P-THEMES.

I had not seen that reply. I will take a look at that but may need further help as other issues have surfaced.

Hello, @sims158,

Sure, you can purchase the support extension and contact us via our support system we will love to help you in solving your issues.

Regards, P-THEMES.

Hello, @collylad,

That section has been made using “Porto Best Selling Products” and there is no such option in the element to set the products as per your requirements, it shows all the best selling products according to WooCommerce default policy.

Regards, P-THEMES.

Hello, @PremadePixels,

Thanks for contacting us, We have successfully reset your support account, and one of our agent replied your email with support account credentials, so please check your email now .

Regards, P-THEMES.

Hello, @nilsson1234,

Please read this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-

And here are the Envato License policies:

https://themeforest.net/licenses/standard?_ga=2.208779409.269353414.1601278186-288505665.1598866178

Furthermore, you can contact Envato and ask anything about licenses from them.

Regards, P-THEMES.

Hello, @ekkljs,

Sorry to say that but this is not possible, you can check all the possible designs/styles of the Porto Carousel here:

https://www.portotheme.com/wordpress/porto/shortcodes/carousels/

Regards, P-THEMES.

Hello, @susantorudi,

You have to use Porto Carousel element and under Porto Carousel element you have to use Single Image element multiple times and set it as showing below:

One more thing we have used a little Custom CSS for this as well as showing below:

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/02/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi, Thanks for the response. Then where I can see the list of “Extra Class Name” ?

Hello, @susantorudi,

You will find extra classes names here in Theme documentation:

https://www.portotheme.com/wordpress/porto/documentation/extra-class-names/

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 20/02/2019. According to the Envato support policy, renewing support is required for further support.

Regards, P-THEMES.

Hello, @ekkljs,

Please go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with the same purchase code and then try to use the Porto Studio. I hope this will solve your issue.

Otherwise, please do the following debugging processes one by one, I am sure it will help you in solving your issue and if the issue still persists then please remain all the third-party plugins deactivated on your site and share the WP Admin Login details and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well via our support system so that we will check and solve your issue.

|.   Make sure you have everything up to date (Theme, Plugins, Translations files)
||.  Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V.  Check the browser dev console on errors (F12, on most if not all browsers)
V.   Double-check your own Custom CSS, or Custom Snippets in function.php is causing it

Regards, P-THEMES.

Hello, @meritusbusiness,

Yes, there is no option in the element to set the Font for Porto Accordion element, you can try with Custom CSS, Please copy and paste the below-given CSS code to the particular page Custom CSS option on which you are using the element and change the values in the given code, it will work for you.

div.accordion.panel-default .card.card-default .card-header h4.card-title {
    font-size: 20px !important;
    font-family: cursive !important;
    font-weight: 600 !important;
}

Regards, P-THEMES.