6358 comments found.
I will the content template UP and the page i have made (content) under how can i fix this?
Hello,
This is a complicated question, a good one for our smart support guys, please create a ticket on the Support Portal: https://help.us-themes.com/ and provide credentials via private reply (URL, admin username, and password)
Thanks in advance!
Any ideas??? for some reason WPbakery is not loading in any backend page or post or portfolio, and add media button is not working either, I transfered whole site to localhost and everything is working great. Can you suggest a solution? Any vhanges from hoster should be applied??? Everything is updated !!!
Hello,
Please provide your website (URL, admin username, and password) credentials via this contact form so we could investigate the issue: https://themeforest.net/user/upsolution#contact
Hi just sent.
How can we solve the problem with using WPBakery plugin?
Hello,
Can you be more specific? Which problem are you referring to? Please describe the issue better so we could find a solution for you.
After testing. I have found that the UpSolution Core plugin is interfering with the functions of WPBakery. I am not able to see text when trying to edit text and I can not “Save Changes” when trying to edit anything.
Hello,
This issue might be related to an outdated cache, please try a completely different browser and check again. If it won’t help, try using this plugin: https://wordpress.org/plugins/enable-jquery-migrate-helper/
Let us know how it goes!
It seems if I turn off Wordpresses Caching system, it works. Thanks
How to solve this comment overwriting issue? https://imgur.com/y1NBepa
Hello,
Provide us with a relevant URL so we could investigate the issue.
Thanks!
Hi, I have used Impreza theme in a site. I have migrated the website and now, in the new server, I can’t use theme options panel. I mean, I can see theme options page but I can’t navigate to others page options. It works fine in my developing website. Thanks
Hello,
Provide us with a relevant URL so we could check your site.
Thanks!
As I can see you are using an outdated version of Impreza, please update the theme to the latest version 7.9 (read how to do it easily).
Let me know if the issue persists after update.
Thanks!!!It works now.
Dear, website author has bought the theme and now it’s under my responsibility. Unfortunately the author has never activated the theme. I have the purchase code. How can I activate the theme?
Need urgently a theme update. Mine is very very old 
Hello,
Please contact the owner of the license and ask him/her to manually download the latest theme for you, see this: https://help.us-themes.com/impreza/installation/updates/#manual-update
That’s no option. The creator isn’t available anymore. Due to the fact I have a purchase code it wouldn’t be fair to have no access to updates. Please let me know how we can solve this. Thanks
Hello,
To have access to item updates, ThemeForest requires a valid license. Please contact ThemeForest (Envato) support directly: https://help.market.envato.com/hc/en-us/requests/new so they could help you out.
Hi, newbie here. How to add a freatured image on a blog post? https://snipboard.io/YF7kPv.jpg https://snipboard.io/iCghMG.jpg
Hello,
Assign a Featured Image https://prnt.sc/um8h6c then create a Content Template with Post Image element to show this image on your post page, take a look at this guide: https://www.youtube.com/watch?v=s4KagJCP7oo
Let us know if you have further questions!
How do I get rid of the sidebar?. https://snipboard.io/dmqZzP.jpg Can´t seem to find that option anywhere
Hello,
Go to Theme Options > Pages Layout and deactivate Sidebar https://prnt.sc/uo9rkd If you don’t see this option, the open your Content Template in Backend Editor https://prnt.sc/uo9s4l and delete your sidebar there.
Let us know if you have further questions!
Quick doubt: the social sharing element has a sharing counter? Is that possible?
Hello,
Yes, it has a counter, please see this https://prnt.sc/ulw438
Let us know if you have further questions!
Right after I posted the comment I noticed this option. I dont understand a lot about fb open graph, api, and those things that relates to the count share, but I think some plugins allow us to connect a FB app id and secret. The last one I used recovered the number of shares since the beginning of my blog. Using the WP Bakery element it seems that it started fresh, from zero, hasnt recovered previous sharing number, which was my hope…
For instance, this post has over 1k share on FB, but now theres none: https://www.vemdauva.com.br/vinho-e-o-seu-desejo-sexual/
Well, guess I cant win this one, lol. I was looking for to reduce the number of plugins I’m currently using cutting off the social sharing one…
Hello,
Yes, at the moment Sharing Buttons element has no app_id. You can create a feature request so we could consider implementing this feature in one of the next updates.
Hello,
I would love to try the template before purchasing it, however, it seems the “testing platform” is broken. I cannot create a test website as the connection times out.
Hello,
Please check again, the server is working now.
Here is an info: After updating theme website didn´t show up anymore. Only the preloader was visible. After I deactivated the preloader, the page appeared normal again.
Hello,
Provide us with a relevant URL so we could check your site.
Thanks!
Hello, after updating theme WPBakery elements do not working right. I´m not able to save changes in none of the windows. Could you help me please? Thanks a lot.
Hello,
This question requires additional information from you, please create a ticket on the Support Portal: https://help.us-themes.com/ and provide credentials via private reply (URL, admin username, and password) so our engineers could investigate the issue better.
Thanks!
Is there an ETA on version 8 release? Also, is there any material/text about what we can expect?
Hello,
Unfortunately, we have no ETA on version 8 at the moment. We’ll announce all changes on the Changelog page: https://help.us-themes.com/impreza/changelog/
Let us know if you have further questions!
Our customers all have a problem with bakery widgets. The element does not work correctly: carousel, timeline (not displayed). Please check if something is wrong. It stopped working on all sites after the update.
Hello,
This question requires special knowledge possessed by our support team. Please create a ticket on our Support Portal so our engineers could investigate the issue to provide a solution.
Thank you, we look forward to serving you!
Hi,
I just bought this great template, When installing and activating Asks to install the us-core, when I download the plugin and activate it, give me error messages as in the picture: https://imgur.com/a/hCn6DGS
thank you in advance, Best regards
Hello,
Sorry for the inconvenience! Please create a ticket on the Support Portal: https://help.us-themes.com/ and provide credentials via private reply (URL, admin username, and password) so our engineers could find a solution for you.
Thanks in advance!
OK thank You
Hi i have a issue
I’m unable to remove the space between the header and the slider – do you know how I do this? see screenshot. Thanks.
https://ibb.co/t8VDmkdHello,
Please see this: https://help.us-themes.com/impreza/faq/#q6
Let us know if you have further questions!
it works thanks!
Hello there, after updating the Impreza theme version, all the posts of my blog are not showing de Featured image… Could you please help me?
Hello,
Make sure that you assigned Posts Content Template to your posts, and that the template has a Post Image element, please take a look at this guide: https://www.youtube.com/watch?v=s4KagJCP7oo
Let us know if it helped!
So Is that a new option? I have had Impreza for many years and It was working correctly from the first day…....
Ok, thanks a lot. Just solved! I have had to configure it again, but now is working correctly.
Hello,
We sell WordPress themes only. Unfortunately, we have no HTML templates.
Let us know if you have further questions!
Updated from 7.84 to 7.9. Initially had the no stylesheet error so installed Via FTP. After installing site is all messed up.. I have tried to reinstall multiple times but to no I have already updated impreza on other sites with no issues.
Edit, looks like it is ultimate VC 1.19.6 that is the issue. I’ll get back to you.
Hello,
Please provide your website (URL, admin username, and password) credentials via this contact form so we could investigate the issue: https://themeforest.net/user/upsolution#contact
Waiting to hear from you soon!
Hey thanks for the reply. I reverted back to ultimate VC addons 1.18 and issue is resolved. Ultimate VC 1.19.6 seems to break the site. on 7.84 and 7.9.
Hi, after the update to the last version, the grid element in the categories layout show a new/random image for each parent-category! How can i use a specific feature image for every parent category without creating a post (with a featured image) and attached in that category?
https://ibb.co/gDP3wGRthanks
Hello,
Please provide us with a relevant URL so we could investigate the issue.
Thanks!
Please provide your website (URL, admin username, and password) credentials via this contact form so we could investigate the issue better: https://themeforest.net/user/upsolution#contact
Thanks!
Hi. I am working on a client website using your Theme. When I create an element using WPBakery & add any addons plugin for WPBakery then It doesn’t allow me to use “Font Icons” option https://i.imgur.com/ytv9ocq.png that is given default from its own WPBakery option.
I am getting this error: https://i.imgur.com/R91rSTv.png Problem comes from your Theme side because on deactivating “UpSolution Core” plugin everything shows perfect so could you please fix It? I see the same issue with other peoples.
Hello,
As I can see you’re using Ultimate Addons elements, not WPBakery ones. Please provide us with a relevant URL so we could check your site.
Thanks!
