23241 comments found.
Hi,
I have purchased your theme a long time ago and just tried in one domain for testing and didn’t use it. That domain is no more active and hosting is expired. Now I want to activate this domain for my new site. How can I activate the theme to my new site? It says that my theme is already active with another site, which is no more there.
I have raised a ticket yesterday but no response so far.
Thanks
Hello, @almehsan,
We have solved and replied to your support ticket #103503, please check your support ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
Thanks
You’re Welcome!!! 
logo bigger
Hello, @peterplys,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media (min-width: 1220px){
#header .logo {
max-width: 200px !important;
}
#header .logo img.img-responsive.standard-logo {
width: 200px !important;
}
}
Regards, P-THEMES.
Hi! May I ask if I can have the product images vertically, to the left of featured product image? And also if I can have an extra column (nested) to the right of size and color boxes/variations here: https://www.portotheme.com/wordpress/porto/shop8/product/porto-sports-shoes/ Thanks!
Hello, @ecee,
First of all, thanks for showing your interest in Porto WordPress.
You have to use the Transparent Images layout of the single product page, then it will show images vertically. only possible with Custom Product Layout Builder OR you can use the Sidebar Widget.
Regards, P-THEMES.
What is “Custom Product Layout Builder”? Something in Elementor? Where can I see some of it and get a grip of what it is and how it functions? Want to see what the possibilities are, and how easy/difficult it is to achieve dfferent designs. Thanks!
I don’t have Visual Composer, well I have but I want to use Elementor. Thanks!
Hello, @ecee,
You can read more about it here and yes it has included in WP Bakery and Elementor both page builders:
https://www.portotheme.com/wordpress/porto/documentation/custom-product-layout/
Regards, P-THEMES.
Hi! So you are equally made for Elementor, with making all changes in Elementor? I wonder because on many pages you are referring to another pagebuilder, like here (at the top): https://www.portotheme.com/wordpress/porto/shortcodes/lightboxes/ I just want to make sure that your pages are built with Elementor and can be customized fully with Elementor. Thanks!
Hello, @ecee,
First of all, thanks for showing your interest in Porto WordPress
The Elementor page builder comes with the Theme package is the free one and obviously, for adding Theme elements to the page builder we have to Customize the plugin little bit, so yes all the elements used to create the Elementor Demos are fully editable using Elementor Page Builder, and regarding that above element, we have added some of the Elements in the Elementor page builder but not all, as we have recently added the Elementor plugin compatibility with our Theme so we will add all of them time to time with Theme updates, you can check the Theme changelog here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Hope this makes sense and all clear now.
Regards, P-THEMES.
Please reset my purchase code
Hello, @neyona,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Is any demo compatible with elementor? I need to use shop 10 with Elementor.
Hello, @indivarie,
You can check all the Elementor Compatible Demo’s here: https://postimg.cc/kRcrq9L9
https://www.portotheme.com/wordpress/porto_landing/
And yes Shop 10 is compatible with Elementor:
https://www.portotheme.com/wordpress/porto/elementor-shop10/
Regards, P-THEMES.
Hi, how can I disable autoplay on Porto Blog slider? When changing blog style to slider, there is no option to disable autoplay. Thanks.
Hello, @ekkljs,
It is managed by the Global Slider setting and you have to turn it OFF from Porto >> Theme Options >> Extra >> Slider Config.
Regards, P-THEMES.
URGENT!! Please, I just purchased this theme a min ago, and I wanna know how to change SHOP 26 Main menu color?? Is always black! I have change every single color of the options, and is still black!! I ruined my website, please let me know how to change that big black main menu box!!
Hello. @Grupocarden,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the color in the given Code as per your requirements.
@media (min-width: 992px){
#header .main-menu {
background-color: gold !important;
}
#header .main-menu>li.menu-item:hover>a {
background-color: red !important;
}
}
Regards, P-THEMES.
Hi there I want to know from where can I change the colors of the following items of the theme: 1- header Ribbon color 2- Footer-Top Ribbon Color 3- Wishlist icon normal color 4- Wishlist icon hover color 5- mini-cart icon normal color 6- mini-cart icon hover color
because every time I am changing them from the skin section, then clearing the cache and checking I am seeing nothing is changing.
Hello, @hanounomar,
1. Can you please share the screenshot of the Header Ribbon you are talking about?
2. You can change the Footer Ribbon Color from Porto >> Theme Options >> Skin >> Footer as per your requirements.
3,4. You can change it from Porto >> Theme Options >> Skin >> Shop as per your requirements.
5. Please go to Porto >> Theme Options >> Skin >> Custom CSS and finds the below-given code there and change the color in that code as per your requirements.
#mini-cart .minicart-icon {
border-color: #ffffff !important;
}
Regards, P-THEMES.
thank you very much for the comments, here is the image of the header and footer of the page that I am trying to change its colors and not being able yet.
https://ayasofiapazar.com/wp-content/uploads/2020/10/Color-Issues.jpgsomething else, I am trying to change the color of the circle around the (user logo) on the top of the page.
Hello, @hanounomar,
1. You can change the background color of the Header from Porto >> Theme Options >> Skin >> Header as showing below, please read this article as well:
https://smartwave.freshdesk.com/support/solutions/articles/12000057054--20-how-to-change-color-of-header-in-porto-wordpress-
And for changing the Wishlist Icon color in Header, Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the color in the given code as per your requirements.
#header .my-wishlist {
color: yellow !important;
}
#header a.my-wishlist i.porto-icon-wishlist-2:hover {
color: white !important;
}
And for changing the MiniCart Icon color in Header, Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the color in the given code as per your requirements.
#mini-cart .minicart-icon {
border-color: yellow !important;
}
2. I can see your site Footer Top color is already changed, Have you fixed this already? here is the screenshot: https://postimg.cc/QHP9BSgG
3. For changing the color of the circle around the (user logo) on the top of the page. Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the color in the given code as per your requirements.
#header .porto-sicon-box .porto-sicon-default div.porto-just-icon-wrapper .porto-icon.advanced {
border-color: #000 !important;
}
And if you have any issue remaining or the new issue then please generate the support ticket via our support system so our experts will help you in solving your issues as this platform is only used for the small issues and presale questions.
Regards, P-THEMES.
thank you for the notes and help, although the theme is not responding on the footer-top section: https://ayasofiapazar.com/wp-content/uploads/2020/10/footer-top.jpg
Hello, @hanounomar,
I can see your site Footer Top color is already changed, and working fine, here is the screenshot: https://postimg.cc/QHP9BSgG
, It must be the cache issue at your end nothing else, please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Regards, P-THEMES.
Hi!
I’m trying to upload the latest update of the Porto theme manually as my license has been expired thus I’m trying to upload the copy of the theme manually but it’s showing me the error saying “The package could not be installed. The theme is missing the style.css stylesheet” How can I fix this issue?
Hello, @pravarisann,
You are uploading the wrong zip file of the Theme.
Extract the downloadable package on your computer and under Themes folder you will find porto.zip file, this is the actual Theme file and you have to upload it.
Missing style sheet error when installing the theme:
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
And follow this video:
https://youtu.be/RPZat079NCs
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/07/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
I just installed the theme and portofont and icon fotns are not working 
Tried before in the support forum (ticket id : #103406 Icon Fonts not loading)
but it seems they answer here before.
Can anyone help please?
Thank you in advance
Hello, @Eduobs,
I have just confirmed from the support department and they said that they replied your support ticket (ticket id: #103406 Icon Fonts not loading) so please check your support ticket reply and reply to your support ticket accordingly.
And please note that our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST and the standard way to get and provide support reply within 48 hours.
Regards, P-THEMES.
Hi. I have serious problems with this theme. The tickets to solve it do not work and take a long time to solve. Every time I install this theme again I always have the same problem and they don’t fix it. I have to contact them every time and it is a waste of time and money
Your ip address is blocked as spam!!! That´s always the same problem
Hello, @alsadero,
I have whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore, and this happens when you tried to use the same code again and again, for different IP’s or sites, because the single license can only be used on the single Site/IP, so whenever that issue occurs, move to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with same purchase code, it resolves the issue and if that solution will not work for you then always contact us via our support system with your site WP Admin Login details so we will check and solve the issue for you, now this issue will not occur with your license you have purchased now, enjoy using Porto.
Regards, P-THEMES.
Hi, 1- I wanna contact you via ticket but my login details is not working, i don’t know why.
2- I have tried to sign up by entering the purchase code, but there is shows support is expires.
3- Now I have purchased the support for 6 months as well. But during the signup up still showing “Your support is expired.”
Hello, @basitsheikh,
Can you please share your Theme purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check/verify and create the support account for you.
Regards, P-THEMES.
DONE! Please check your email
Hello, @basitsheikh,
Just checked the email but does not found your mail, can you please again send it or send it to my email aizazawan55@yahoo.com so that I’ll personally check it for you.
Regards, P-THEMES.
plz check again
Hello, @basitsheikh,
Received and Replied your email, please check your email now.
Regards, P-THEMES.
I have tried to login with your given access. But still not opening the support area.
Hello, @basitsheikh,
Received and Replied your email, please check your email now.
And please do not write here not and communicate via email at a single place.
Regards, P-THEMES.
You are not replying even after 24 hours. That’s i am send the message here. Actually, i am facing the payment method issue. I don’t wanna describe it here. Thus, i am trying to open the support area but not opening. (I’ve tried to enter the same login password which you gave).
Hello, @basitsheikh,
Received and Replied your email, please check your email now.
And please do not write here not and communicate via email at a single place.
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST
Regards, P-THEMES.
Hello, how to setup brands like demo 26? The widget is gone, i want to filter brands and category together. Example : i choose phone category and samsung brands. I tried Yith Brands addon but didn’t get what i want.
Hello, @animaginations,
We have not tested any of the brand add-ons with our latest Theme, you can try with anyone which better meets your requirements.
Please watch this video:
https://streamable.com/g7xr6z
Regards, P-THEMES.
ah ok, i got it.
one more problem, i tried to add submenu to main menu but doesnt show. it’s like covered by other element. i tried increase z-index in ul but nothing changed. please check this for detail : https://streamable.com/cai2ut thx
Hello, @animaginations,
Please go to Porto >> Theme Options >> Skin >> Custom CSS and comment out the CSS marked in this screenshot: https://postimg.cc/tYYs80BS
Regards, P-THEMES.
wow, super fast response (y)
You’re Welcome!!!
Hello! I have an issue regarding shop demo 4. I updated the theme, everything is done but then I am facing an issue that when I try to comment on any product it don’t appears upon reload
I mean the product don’t appear. It kept on reloading
Hello, @muhammadarham122,
Please go to Porto >> Theme Options >> General and turn OFF the skeleton Mode from there, save changes and check your site after removing the browser cache as showing below:
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/07/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
how to place the amount of my cart instead of ”$ 0.00”
Hello, @ziccia,
I am sorry but this is not dynamic, This is only for the dummy purpose and we have added it using Custom JS, You can change/remove it from Porto >> Theme Options >> Skin >> Custom JavaScript as per your requirements.
Regards, P-THEMES.
then why do they place it: if it is useless
Hello, @ziccia,
As I explained above, This is just for the dummy purpose, you can use your own JS code at that place for any purpose.
Regards, P-THEMES.
“Shopping Cart” how to change that text of the Mini Cart
Hello, @ziccia,
You have to change it into the Theme language files as per your requirements:
Regards, P-THEMES.
Im using the Porto Blogto display my post. Its set to “Grid – Creative” and ‘Hover Info 2” is there a way to disable the opacity overlay in the css?
Hello, @MrScott15,
Can you please share the URL of the page and the screenshot of that overlay so that I’ll check and provide you the Custom CSS for removing it, if it is possible.
Regards, P-THEMES.
here is the URL ..I have a test page setup. Its the 3rd Blog section. https://521wear.com/test-page/
Hello, @MrScott15,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.thumb-info .thumb-info-wrapper:after {
background: rgba(33,37,41,0) !important;
}
Regards, P-THEMES.
THANK YOU…
You’re Welcome!!!
Hi, I can’t find how to set up the mega menu… as is @ http://www.portotheme.com/wordpress/porto/shop2/
Hello, @gipande,
Please watch and follow the instructions showing in this video I have created for you:
https://jmp.sh/x954ft8
Regards, P-THEMES.
Hi, I want to add author to my products(books) and display authors below the book title in all products block/ products archive and display in Homepage. Please provide the solution asap.
Hello, @extraperiod,
This is only possible with a one-trick, you have to create the Author as Product Category and then assign that Author to your Book(Product) and turn to show the Author(Product Category) from Porto >> Theme Options >> WooCommerce >> Product Archives, it will work for you, please watch this video I have created for you.
https://streamable.com/hgxrja
Regards, P-THEMES.
