12821 comments found.
Hello! I am interested in purchasing your theme but I have a question.
Sifting through theme documentation a little, I saw that before there was the possibility to insert custom fields inside the custom post types but now you have removed this function.
The question is: can I still insert custom code to create custom fields in my child theme? Will it work? I need a custom field for rental custom post type
I await for a response
Best regards
Hello There,
Thank you for your interested in our product, please have look at these information:
Unfortunately, custom field has been remove already so you are not able to use this. Moreover, our modern layout is fixed version, we do not provide or support for any custom code in theme.
For more detail, please visit us here:
- Demo: https://travelerwp.com/
- Documentation: http://guide.travelerwp.com/
Looking forward to be your partner soon.
Regards!
OK thanks for reply! I am a developer and I want to know if the custom code works. That is, if with the necessary hooks, I coding a function to create a custom field for Rental custom post type, will it work?
Hi Eggeno,
Yes, you can make that in child-theme yet.
Hope this helps
Thanks
Thanks for reply. I am considering purchasing your great theme
Thank you very much my friend!
Quite dissatisfied with the support, the team takes too long to attend to the tickets and when they respond they are not accurate in their comments they respond for responding, bad support and many errors
Hello There,
We apologize if any issues happen with our Theme or support team.
Please provide us your ticket ID in there then we can check on this for you.
Regards!
I have put up a ticket on your official support and its 2 days i haven’t got any response kindly see to it asap if this is the kind of support you offer please step up.
Hello There,
Please give us your ticket ID then we can check on this and process the ticker for you.
Thank you for contacting us here.
Regards!
Ticket ID: 14113, I also have other queries as i am designing the pages but i got stuck in those mentioned in the ticket. I have used porto wordpress theme aswell but never i had to post here for my queries. To be very frank first impression of your support is not upto the mark. Kindly see to it at priority as i have a deadline and we are already delayed in launching this website.
Hello There,
Thank you for your information.
We have checked on this already and we do ask from our support team and received the confirmation that they cannot check anything from your site cause it’s in localhost.
Please launch to live site then we can check carefully if any issues for you. Please note that we cannot check or provide support for any issue while your site in localhost.
Our team are waiting for your help.
Regards!
Hello ; i register as a partner and bought a package….but wht i click on anything on partner panel i got a 404 error….how to fix this ?? and how to approve a partner ?? in the documentation sait to watch video above….but there is no video. thanks
Hello There,
Please provide the detail description (photo, url, admin account,..) that related with your problem by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support and answer all of customer question in the system only. Wish you give us chance to see and serve you soon in there.
Thank you for contacting us here.
Regards!
Hello,
I have a question about an issue that troubles me: in the single hotel theme layout, i have set the rooms in single hotel layout and working well as i want them in the main language, but when i am trying to translate the room to another language (using wpml ) the translated room layout is not Hotel Alone Room Layout.
Even if I select the Hotel Alone Room Layout in the room setting, the translated room keeps staying in the modern layout, resulting a different layout for each translated room. Even if i try to create a new room in a different language than the main one, the room layout is always different and not the hotel alone layout. Can you please give advice about this issue?
Thank you
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with your issue by “submit a ticket” into our support here:
https://shinehelp.travelerwp.com/We would like to have a closer look at and carefully check on the issues for you. Wish you can give us chance to see and serve you soon in there.
Thank you for contacting us here.
Regards!
Hello, on the Activity page, can you set some activities to display google maps, and some activities not to display google maps? We also provide some hotel pick-up and drop-off projects. There are custom options here. Can you provide the booker’s name and phone number and hotel’s name and address on the current page? Thank you
Hello, the tickets we sell include ordinary areas and VIP areas, as well as ordinary areas and VIP areas that include meals. The prices for adults and children are different. Is there a way to distinguish this?
Hello There,
Have you “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support and answer all of customer questions in the system only. Please provide us the detail information (photo, url, admin account,..) in there then we can check and help you.
If you had done this, please provide us your ticket ID then we will ask our team to quick access and help you.
Thank you for contacting us here.
Regards!
Hi,
When upgrading to new theme version, should I replace the child theme too? will it change anything I set up, like currency, email template etc?
Hello There,
The custom code won’t be affected for any new update version if you have done the custom in Childtheme.
Before you update a new version please do not forget to backup your site.
If there any question or issues after, please directly let us know by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Thank you for contacting us.
Regards!
Do we have schema markup for tours, itinerary, faq? If not any other plugin is supported for auto markups?
Hello There,
In single tour page detail, we have support function which allow users to setup all information which related with tour as tour detail, itinerary, included/ excluded,...
We are not sure which schema markup you you want to display in theme, can you please specify this ?
If there any question or issues after, please directly let us know by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Thank you for contacting us.
Regards!
hello i cannot add woocommerce to the theme for payment. everytime i add it , the whole website crashes how do i fix this. Your prompt response is appreciated. Regards
Hello There,
If you use Woocommerce for checkout, you will able to use Woo booking and payments option.
Please check on the list Woo payments which compatible in Traveler Theme here:
2. Woocommerce booking:
http://guide.travelerwp.com/docs/other-feature/payment-methods/#post-1094If there any question or issues after, please directly let us know by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Thank you for contacting us.
Regards!
i said my website crashes every time i install woocommerce. i really need help with this
somehow your theme is not compatible with woo commerce as it crashes everytime after installation
Hello There,
As we have mentioned to you in previous response that if you have any questions/ issues with Theme please directly work with us by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/We do support and answer all of customer question in the system only. Kindly, give us the detail description (photo, url, admin account,..) in there then we can check on this and help you.
Regards!
I dont know why your support team is not replying since many days. Ticket number 13717. This happen everytime like this.
Hello There,
We really apologize for this late response.
We have take note to our team and ask Dev to handle this ticket to check for you already. They will reply you as soon as possible.
Thank you very much for your kinds and patience.
Regards!
Hello, What is the problem with your support? Two weeks gone and no solution even only two response with no answer. I paid again for your support.
Ticket ID: 13717
Hello There,
Sorry for the late response from our team.
We have check with them and get the confirm that your issue with attribute has been fixed by our Dev and confirmed in reply to you already.
Then, you are now request for remove those attribute which not belong to our support. You need to custom css for this require cause those attributes are our default feature in theme.
If there any further question or issue please post a new ticket and let us know in there.
Regards!
Dear Author, I have a pre-purchase question. May I log in to the demo dashboard for my requirement ??
From what I saw the theme support selling in multiple currencies.
My question is whether I can register products in different currencies.
Example:
Trip A = Payment in USD Trip B = Payment in Euro
Hello There,
We have support compatible with WPML plugin in Traveler Theme, so you can purchase it to use for multi-language & currencies purpose.
If there is any question you need to know, please directly work with us in here then we can understand and clearly answer to you.
For more detail, please visit us here:
-Demo: https://travelerwp.com/
- Documentation: http://guide.travelerwp.com/
Looking forward to be your partner soon.
Regards!
the e-mail link to confirm when the partner is registred not worked i check the documentation , email option ,and the Template email of the theme but the same problem ?? can i help me Please ?
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with your issues by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support and answer all of customer question in the system only.
Thank you for contacting us here. Wish you give us chance to see and serve you soon in there.
Regards!
Thnx
do you have backend admin credentials for testing purpose ? Would like to review backend functionality before purchasing it.
Hello There,
Unfortunately, we do not provide account to test in our demo.
If there is any question you need to know, please directly work with us in here then we can understand and clearly answer to you.
For more detail, please visit us here:
-Demo: https://travelerwp.com/
- Documentation: http://guide.travelerwp.com/
Looking forward to be your partner soon.
Regards!
Hello, I have some pre-purchase questions. 1) Do Single themes like (hotel – hostel – Apartment) have the possibility to use the marketplace business model or charge a percentage of the reservation? Do you have a live demo?
1.1) You could use the theme with multisite and offer> an external website with (subdomain) and even converted with (mapping a domain partner) and use the themes> hotel or Apartment or Hostel) for a better presentation and differentiation or even for a plan differentiated subscription.
1.2 if it is possible point (1.1) you would have to buy an extended license for this use, even though it is free.
2) remap theme has the possibility of adding another service such as (tour – activities – car rental – and transfer). Yes, Ponto (2) is not possible, it will be possible to change the theme in the future and automatically synchronize the partners of the renmap theme to mixmap.
2.1 Does the front-end remap (user) theme that visible sections have for the partner when logging in?
2.2 The Renmap theme has the possibility, for example, a condominium listing several properties of the condominium or linking, so that a group can rent more than one house in the same condominium.
3) The MixMap theme (user front-end) yes use only some online services (eg hotels and activities) and other services are off example (tour-activities) these are visible on the user’s front end or only the services that are activated are visible ?
4) Can the administrator’s percentage be applied to all themes or just some? 4.1 Different percentages can be applied for each partner or the same percentage for all partners. 4.2 Can extra fees apply for each partner or the same fee for all partners equally?
5) Regarding the marketplace system, my idea is to use the theme with a paid system via woocommerce + pluging from my country that complements and provides the possibility of split payments, where I would pay the partners … And I would use the theme system solely to take control of pending realized reservations paid? it’s possible
5.1 how the reservation is processed via bank transfer in the system, and manual or automatic.
5.2 Using woo-commerce, can the same system use payment via credit card and another form of payment as an option? credit card – debit card – Boleto Bancario or direct transfer).
6) Have you thought about incorporating other tourist services in the future such as (restaurant reservation (tables) or food delivery (delivery), positioning system within the theme for a greater% or use of promotions for a greater% (as does booking, airbnb between others to encourage different types of promotion. Some interactivity (selling) through social networks …
7) the transfer service is still available in the modern theme? and which of the themes is possible? (I don’t see this services present.
Can I change the name of the Activities or Tour Service to Another Name as Experiences in the whole theme, yes and how?
9) Most users use mobile phones, have been thinking about adding an app with these themes in the future that synchronizes with the reservation theme with the app.
10) After expiration of the sale and support, what sources of information do you provide free to answer questions? have any link
thank´s good work
Hello There,
Thank you for your interested in our product, please have look at these information:
1. Our mixmap demo are allow users to add more service to sell in a website as Hotel, Rental, Tour, Car, Activity,..so you can use this to add services.
Please check on some live site from our customers here:
https://vacamania.com/and
https://creativerural.com/es/1.1 and 1.2 We have not support and test compatible with multisite function yet, however as far as we know there are many of our customers are using it as well.
Each of purchase code will be able to use in one site (domain only)
2. No, only mixmap can
2.1 All of our demo and traveler theme support Partner function so you can use this as well.
2.2 For Rental service (Remap) customer will able to book a hold rental only (not room booking as hotel) so they can make the booking as they need. Remap is specify for rental, apartment, villas,..service.
3. If you want to activate the service you just need to enable this service in dashboard then it will visible and turn off if you dont need.
4. Owner or any suppliers who have product can register in your site as partner who able to create and sell their own product in admin’s site to get commission.
Each of partner will need to buy a membership package, the member package will be create by admin and different option.
5. No, and we not sure if the theme can compatible with your country plugin.
5.1 and 5.2 Bank transfer is supported in Modal booking only, it’s manual between customer and admin
If you are using Woocommerce, you will refer to Woo checkout and payment system. There is no bank transfer option in Woo.
Please check on this document for more detail:
http://guide.travelerwp.com/docs/other-feature/payment-methods/#post-10946. Restaurant maybe we are thinking to add this in the nearly future.
7. Car Transfer you mean ? Yes, it still support in modern layout. You can check on mixmap demo here:
https://mixmap.travelerwp.com/8. Sure, can. By poedit.
9. We do not have plan to build app at this present.
10. When you Purchase our theme you will able to get lifetime license for theme update and 6 moths support in our system for any questions/ issue or problems.
Hope it clear and help for you, please let us know if any further.
Looking forward to be your partner soon.
Regards!
Hello Shine
i tried your demo for my tour and transfer website. but not able to check car transfer vehicle details. can we enter overview and details for the transfer cars? if yes, then how to check. nothing happens if we click on searched vehicles https://mixmap.travelerwp.com/search-car-transfer/?transfer_from=&transfer_to=&price_range=50%3B980&passenger_num=0&taxonomy%5Bst_category_cars%5D=
Hi you answered the above inquiries but. haven’t answer to this comment.
Hello There,
Thank you for your interested in our product, please have look at these information:
Unfortunately, in Car Transfer service we do not have single page detail for car so there is no option to set car detail as Car rental service.
Sorry if any inconvenience to you, please let us know if any further.
Regards!
Hi I update theme but I lost all data now I want to import demo content again but its showing system config and I did from channel but still showing same will you please help me out with this.
hotel not displaying in hotel page I try delete all but still same issue, login and signup pop up not working and homepage slider image not changing
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with your issues by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support and answer all of customer question in the system only.
Thank you for contacting us here. Wish you give us chance to see and serve you soon in there.
Regards!
WpBakery is the most downloaded visual composer but its the most anoying and the badest from of all of them. Do you plan an elementor integration ?
Hello There,
Sorry for the late response, we are offline 2 days for weekend.
Unfortunately, we do not have plan to update or support Elementor in Traveler Theme yet.
Please let us know if any further.
Regards!
Hi there a couple of days ago i have send you via your chat box on your website a message with a lot of presale questions, but till today no reply. Could you please check this?
Hello There,
Sorry for the late response, please note that we are in GMT+7 and offline 2 days for weekend.
Our team will check on this and answer to you as soon as possible.
Please wait for our response in there and let us know if any further.
Regards!
19 days later and still no reply to the questions i have entered into your websites chat…
Hi there it is now 2 MONTH ago that i have send the Request to you via your Chat and still don’t get any feedback about my pre sale questions… Not a good sign for selling any product which normally should include a bit service, right? If you don’t get the Request please reply to me how i should send it to you!
