Hello, @sourabhkejriwal,

If you check our Theme Changelog Carefully you will notice we always try to increase the Speed of the Site and it is listed in the Theme Changelog and Porto WordPress Theme is one of the Fastest Theme on ThemeForest.

We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images, or other resources. So we suggest you remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache, or use WP Rocket for both tasks. Also, you can use the GTmetrix tool to see what makes your website slow and optimize these parts of your website.

First of all, we would like to tell you that Google very often scores with 20-40 points mobile performance for 99% of websites built with WordPress. To get more points you need to have a really light page. For example remove all sliders, carousels and leave a few banners and products only. Then you will get a high result. But usually, our theme works very fast on mobile devices and don’t have any problems with performance. We suggest you test it on a few mobile devices and you will see that there are no real performance problems. Google PageSpeed gives you recommendations on how to improve the performance of your web site, but it does not actually measure the speed (aka loading time) of your website. If your site loads fast, you can safely ignore PageSpeed’s recommendations.

The traffic depends on a lot of different factors and not our theme only. The only argument from you was your website’s low score on Google Pagespeed. But it can’t be because of that if your real website speed is quite fast. We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization. WordPress Optimization

Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme’s speed and listen to all our customers’ reports. We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.

Porto Comes with the default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.

Basically, the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article: Speed of the site Article, Otherwise, If you want our paid Customization services, you can contact our Customization team or hire a developer.

That’s all.

Regards, P-THEMES.

so I tested again the simplest of pages which is possible: https://www.portotheme.com/wordpress/porto/shop1/about-us/

It’s even lighter then you mentioned, no banner, no product, no carousel etc. Just plain text and 1 bg image. But still, it performs very poorly.

Also in the above reply, you are saying its due to content which I added?? It’s your demo page I am using to test not my website…

Just to check your point that WordPress, in general, is slow I tested twenty twenty theme page with more content than the above proto about us page. And guess what, it got an almost perfect score!

check for yourself: https://lighthouse-dot-webdotdevsite.appspot.com//lh/html?url=https%3A%2F%2Ftwentytwentydemo.org%2Fthe-web-designer%2F

Would you still not admit that this theme is not properly optimized as of now? And needs further fixes.

Hello, @sourabhkejriwal,

I am sorry but you did not understand, let me try again.

Have you checked that Demo URL with GTMatrix? Here is the result:

https://gtmetrix.com/reports/www.portotheme.com/3qkoFPkO

As I explained above already:

we would like to tell you that Google very often scores with 20-40 points mobile performance for 99% of websites built with WordPress. To get more points you need to have a really light page. For example remove all sliders, carousels and leave a few banners and products only. Then you will get a high result. But usually, our theme works very fast on mobile devices and don’t have any problems with performance. We suggest you test it on a few mobile devices and you will see that there are no real performance problems. Google PageSpeed gives you recommendations on how to improve the performance of your web site, but it does not actually measure the speed (aka loading time) of your website. If your site loads fast, you can safely ignore PageSpeed’s recommendations.

And as you said you get the highest speed with WP default Theme, You are right, WP default Theme does not have all the features/options/style/content that Porto WordPress has, WordPress default Theme does not provide all the functionality that Porto WordPress has, so do not compare our Theme with WP default Theme but check other Theme on market you will find the same result, Hope this makes sense.

Regards, P-THEMES.

Hello, @Grupocarden,

Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

.star-rating span::before {
    color: gold !important;
}

Regards, P-THEMES.

Hello, @linkdigitaluk,

Please go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with same purchase code and check the result, If the issue will still presist then please contact us via our support system with your site WP Admin Login details and with your purchase code so that we will check and solve the issue for you on your site.

Regards, P-THEMES.

Just found the answer, thanks!

Sound’s Good!!!

Hello, @marioaarrowads,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @theisingert,

You can always get the latest plugin from that support article no need for the support for it and no you have to check with other Theme Authors.

Support extension is required for the Theme Support like here you asked multiple questions, again and again, If that was just for the plugin update I just replied to you in my very first reply and you can check the changelog of the Theme as well. This is Envato policy you may wish to confirm from them as well.

Regards, P-THEMES.

thanks so much, I really do appreciate your replies and help in this regard.

You’re Welcome!!!

Hello, @Joaquim_,

The Images settings of the products are coming from WooCommerce, Please read the below-given articles:

https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing

https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-high

This is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on its width you set.

If you want anything beyond it then it requires Customization and if you want our paid Customization services, you can contact our Customization team for paid Customization services or hire any developer.

And some of the product layouts are default Theme layouts with the huge size of images, those will only be altered via Customization, You can change the default layout setting using the WooCommerce setting.

That’s all.

Regards, P-THEMES.

Hello, @danushainfo,

We already noticed this on September 11, 2020 (The WPBakery team releases an additional patch) and we already updated the plugin as well, you can simply download the very latest version of the plugin from the support system and update it on your site:

https://smartwave.freshdesk.com/en/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

Regards, P-THEMES.

Hello, @ziccia,

This is not possible, by defaut Theme provides the functionality to change the column of the product category pages, and on Desktop version you can only change upto 2 columns and on mobile you can change it till 1 column as well from Porto >> Theme Options >> WooCommerce >> Product Archives and this is the default functionality of the Theme you can not set the single column on Desktop version, This requires Customization.

Regards, P-THEMES.

Hello, @Netizen-2012,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Thank you man, you’re a star.

You’re Welcome!!!

Hello, @tomatocrust,

No Problem, always check your SPAM folder or best practice is to Login into the Support System and check back your support ticket reply there.

We have solved your new ticket issue: #103432, and replied with a solution video as well, please check your support ticket reply and reply to your support ticket accordingly: https://postimg.cc/QVBXp2xS

Regards, P-THEMES.

Thankyou so much for the support. Really appreciate that

You’re Welcome!!! Now please change your given review as 5 stars as it will help us to give our best and release more features in near future.

Hello, @cernestoramirez,

You can only show your attributes in sidebar as “Color/Label” as per your requirements:

Regards, P-THEMES.

I used a third part plugin. Regards

Sound’s Good!!!

Hello, @batman4ever,

1. Cloning means migration of the site from one domain to another, and migration is not included in the Theme support policy, you can try with any method or plugin which better meets your requirements OR you can try with duplicator WordPress plugin as well, this is not official but this is from my personal experience:

https://en-ca.wordpress.org/plugins/duplicator/

2. For License please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site-only-for-testing-purpose-

And Install the latest WordPress on your new test/clone site and then migrate the Theme on your new/clone test site from your old site and then update the Theme and Plugins.

And regarding your support system account login, please share your Theme purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check/verify and create the support account for you.

Regards, P-THEMES.

Hello, @ditechie,

Can you please share your Theme purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check/verify and create the support account for you.

Regards, P-THEMES.

Hello, @drcslm,

Can you please share your site page URL with me which has this issue so that I’ll check and provide you the best possible solution for it.

Regards, P-THEMES.

piramitalyans.com

Hello, @drcslm,

Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

.widget_wysija .wysija-submit {
    margin-top: 0 !important;
}

Regards, P-THEMES.

Hello, @indivarie,

Can you please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site.

Regards, P-THEMES.

Thanks. I got it fixed. For shop 10, the background image is set to the inner section instead of the column.

Hello, @indivarie,

Yes, exactly, it has been set to the inner section, sound’s good!!!
That you have managed to solve it by yourself.
You are the best

Regards, P-THEMES.

Hello, @Imre81,

You can change it from Porto >> Theme Options >> Skin >> Main Menu as per your requirements.

OR

Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

#header .main-menu-wrap .main-menu .menu-custom-block span {
    color: #fff !important;
}

Regards, P-THEMES.

Hello, @oroalianzas,

You have to use Porto Modal Box element on every single page on your site and add the different content/explanation in it as per the page requiremenets and set it as on page load from element setting, it will work for you and this is the only possible way.

Regards, P-THEMES.

Hello, @wasaad100,

First of all, thanks for showing your interest in Porto WordPress

Porto WordPress is fully responsive Theme and it works perfectly fine on Mobile devices as well, but we do not have the seperate Mobile Application and for that you can try with any third party plugin which better meets your requirements OR this requures Customization to seperately create the Mobile APP for you and for that you can contact our Customization team directly as well.

Regards, P-THEMES.

Hello, @almehsan,

We have solved and replied to your support ticket #103503, please check your support ticket reply and reply to your support ticket accordingly.

Regards, P-THEMES.

Thanks

You’re Welcome!!!