6431 comments found.
Hi, I need to open a ticket but your support page does not have any option for it. Basically what I need is that if there a fix for the theme for the new wordpress version, the minute i did the update I lost the ability to do edits for each entries. Please let me know how can you help me.
Hi davidsibaja,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem of this product there. Our support team will help you asap.
Also, if you still getting a problem with our forum, please send me a screenshot about the problem that you get in there.
Thank you
Hi mabirihe,
Yes sure. But you need to purchase JNews through Themeforest to get support service, automatic theme update and theme activation token.
Let me know if you have further questions.
Thank you
Hi, I think I found a bug in the JNews theme. I use the Header created in Elementor and in it the Nav Menu widget (Hamburger icon), on which when I press the dropdown menu pops up in the mobile version, there are categories that contain subcategories. After pressing on a category, the list of subcategories will expand, but at the same time it will immediately start loading the category I clicked on, so I can’t normally get to the subcategory. This happens when I have the JNews theme activated, and on the default Wordpress Twenty Fourteen theme it works properly – after pressing on a category the list of subcategories expands and I can choose a subcategory in peace. well thank you
Hi temporalnaut,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem of this product there. Our support team will help you asap.
Thank you
Hi Author. I find it hard to submit ticket. Can you please provide me the info here? How can i adjust the number of content to be shown here. In my website, only 1 post is present. How can I edit this and make it 10 or as many as I can?
Hi dillonkivo6,
Can you send me the page URL that having this issue? I will check it further.
Also, can you tell me what’s the problem that you get on our support forum?
Thank you
Hello, when I turn on dark mode the dropcap of my posts are not changing while the text does change. Is there a solution for this?
Hi opgupta2310,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem of this product there. Our support team will help you asap.
Thank you
Hi, Seems like a best theme, I think of changing from Jannah to Jnews. One pre-sale question please: does Jnews have the option to white-lable the theme and hide all WP details from page-source as in Jannah? Also, do you have some kind of migration tool to ease the process of changing themes? Thanks!
In regard of the white label, you can see here for example (knb.is) that the page source doesn’t reveal which theme it uses. Is that possible to do with Jnews without one of those heavy messed-up plugins?
Also, how does Google treat the content locker and paywall features in regard of SEO? does Google bots reads the content or locked out as well? If they’re not locked out, what prevents users from copying the source code?
Hi Qanna,
Thanks for interesting in JNews theme.
1. Currently we don’t have a white label feature, you may need to do some changes or using a white label plugin.
2. For the paywall feature, the Google bots only can access the post excerpt. They will read the post meta content instead of the full version of the post content. So, Google bots still can index your content properly when using the paywall feature.
Let me know if you have further questions and hope you can be our customer as soon.
Thank you
halo bro, apakah ada masalah dengan jnews jika update wordpress ke versi terbaru? trims
ada pesan errorWarning: sprintf(): Too few arguments in /wp-includes/nav-menu-template.php line 266
Halo,
Coba buka support ticket di forum kita mas bro https://support.jegtheme.com/forums/forum/jnews/
Nanti tim support kita akan segera membantu.
Terima kasih
Hello Jeg, trust you are doing well. Please I need your assistance tho I know my support has expired but I shall be grateful for your help. My home page is having multiple H1 tag, please which directory can I made correction to this. Thanks: www.azurevoice.com
Please assist me
Hi amooisreal,
You can modify the logo file for desktop and mobile.
If your support has been expired, you need to extend or renew the support license so you can easily ask support on our forum. You can check this article for more detail https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Thank you
Thanks, Jegz for your response. I have searched for the term “Logo” but all I could see are PNG Files. Which directory is this located?
Hi amooisreal,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem about this product there. Our support team will help you asap.
Thank you
Thanks for your response, here is the error message i encountered while trying to share this tread in Jnews support forum
(You cannot create new topics. It may because your support license is expire, or you haven’t bought this themes yet)
Please assist me, I know my support has expired. I will appreciate if you can forward this to me private in my mail.
The question is: I have multiple h1 in my homepage, which of the source file can i correct this error. Thanks Jeg, for all time support
Hi amooisreal,
Regarding this thing, you need to extend or renew the support license. You can check this article for more detail https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Thank you
hey i want, that module 22 show 2 posts in a row in mobile devices please help me out. detail question in your forum please reply quick. https://support.jegtheme.com/forums/topic/module-22-for-mobile-devices/#post-74199
Hi bayanmediauk,
Your questions has been answered, please check it out.
Thank you
tHANKS A LOT
You’re welcome bayanmediauk
Saya ingin mendesain ulang widget Popular post, Dimana saya bisa temukan folder widget tersebut di Cpanel?
Halo,
Silahkan buka support ticket baru di forum kami https://support.jegtheme.com/forums/forum/jnews/. Nanti tim support kami akan segera membantu.
Terima kasih
Saya sudah tidak bisa masuk ke forum ticket, Sudah expire.
Untuk popular post widget nya bisa cek file ini bro “jnews/class/Widget/Normal/Element/PopularWidget.php”
Terima kasih
I am getting a message that I need to enter a token (which I did and it won’t accept). I am not able to update the theme because it will not accept my token.
Hi Rhonda3,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem of this product there. Our support team will help you asap.
Thank you
Am I able to update the theme without renewing support?
Hi Rhonda3,
Yes, you can update without renewing support. For theme update, you can check our documentation here https://support.jegtheme.com/documentation/themes-update/
Thank you
I am unable to activate license. I followed the steps and checked the boxes but still have issue?
This token has access to:
1. View and search Envato sites 2. View your Envato Account username 3. Download your purchased items 4. Verify purchases of your items 5. Verify purchases you’ve made 6. View and search Envato sites
Hi sirgeoh,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem of this product there. Our support team will help you asap.
Also, please make sure if you already login to the account that purchases the JNews theme when generating the token.
Thank you
Alright, I sent the same message over there.
hi, i have question.
1. i want to use playit mode (video demo) for articles and video site but the watch history and watch later only can use for video. so, can it bypass to use for all type of post?
2. also for user profile/channel, can the post list not only for video? i meant since my site use mixed between articles and video, can it bypass to use for all post or saperate both but show for all post by the user?
3. also about the option to save post as favorite, watch later and add to playlist. can it bypass to use to all post type?
i need help for this if not yet not provided in the theme features.
Hi kinglordo,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem of this product there. Our support team will help you asap.
Thank you
My support already ended and i cant post anything on the support forum. If there have answer why not just put it here or give the link i can refer to.
Hi kinglordo,
Please try to extend or renew your support license, please check this article for more info https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Currently the feature that you mention above only works for the video post format. You need to do some changes to achieve your need.
Thank you
Quick question; Can visitors with subscription view the site ad free? If not; This option in theme would be nice
Hi Flexgids,
Currently we don’t have this feature yet. We will check this further but we can’t promise this feature will available in the near further theme update.
Thank you
El editor de visual composer lo puedo activar en las entradas o post? Porque solo lo puedo usar en las paginas.
Hi alejandrozanabria,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem of this product there. Our support team will help you asap.
Thank you
Hello. After update I have problem with instagram. Why?
Hi aky_p,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem with this product there. Our support team will help you asap.
Thank you
Can we use the template you have on the homepage of jnews.io?
Hi dfjimenez120,
Did you mean our landing page? Just want to make sure.
Thank you
Yes Sir, that one!
Unfortunately, we don’t include that template on our import demo. You need to replicate it on your own. FYI, we use Elementor.
If you have further questions or need help, you can ask support on our forum https://support.jegtheme.com/forums/forum/jnews/
Our support team will help you asap.
Thank you
Masalah di forum masih kita cek mas bro. Untuk masalah di frontend translatenya coba disable semua plugin kecuali JNews plugin.
Terima kasih
Hello, I am unable to load sidefeed and auto load post doesn’t work
https://nairametrics.comAlso how can I customize the left sidebar on general news demo
Hi ChrisPemu,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem of this product there. Our support team will help you asap.
Thank you
Can you improve compatibility with Ultimate Member? It’s a free plugin and you have access to it, and it has over 100,000 users. This code does not work: https://support.jegtheme.com/forums/topic/jnews-settings-in-classic-editor-block-is-bugged/
And the dropdown fields in forms and tooltips in the back end are also displayed incorrectly.
This plugin solves the problem of no membership plugin in your theme and is almost 100% compatible with the JNEWS. It allows better user management and would be a membership plugin that is 100% compatible with JNEWS – only minor modifications needed.
Hi 7marketing,
Have you purchased JNews theme before? Because i don’t see a purchase badge on your account.
Thank you
a) Envato Elements.
b) This code is on many forums (with the link “from”).
c) We do not need help.
d) If we will need your help we will buy help or lic.
e) It is just a proposition. The theme will be more attractive to a larger group of users. Even we won’t buy a license or install it because the membership plugin is more important to us than the theme itself.
f) We may buy help or lic to check the quality of your help. We are preparing our ranking website and you can already see that developers spend little time testing (Elementor) or are not interested in full compatibility at all, which is important for users.
Hi 7marketing,
Unfortunately, we don’t provide support for Elements users. You need to purchase JNews theme from Themeforest to get support service, theme license activation, and automatic update.
FYI, we already provide a solution for the Ultimate Member plugin on our forum.
Thank you
