12820 comments found.
Hi I install traveler demo but it doesn’t looks like same demo theme. I tried to submit ticket but it doesn’t let me submit ticket please help. thanks Sona Balam
Hello There,
Have you create an account or login on our support system here:
https://shinehelp.travelerwp.com/You username is shown supported here which mean you are available to submit the ticket in there so please make sure that you have access right link.
Then, if you cannt post a ticket again, please give us your account username & pass (in case you have registered account already. Or please provide us your purchase code which you received from Envato via this email address:
Thao@shinetheme.comWe will check and help you if any issue.
Regards!
yes i created my account I already emailed you at thao@shinetheme.com
Hello There,
Thank you for your attention.
We have checked and answer to you via email already.
Regards!
I HAVE A SITUATION WITH THE PRODUCT. FOR SOME REASON THE DASHBOARD OF USER SUPPLIERS OR PARTNERS EXPERIENCE HAVE PROBLEM HERE. AND CLIENTS CAN NOT POST ACTIVITIES TOURS OR HOTEL AT MY WEBSITE. PUNTACANATRANSFERPRO.COM PLEASE ADVISE SEE WHAT THE ERROR SAID AT THE SUPPLIER DASHBOARD.
PUNTACANATRANSFERPRO.COM
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with this by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support and answer all of customer question in the system only. Wish you give us chance to see and serve you soon.
Regards!
Hello! Another question, sorry but I have to be sure that this theme can be for me
I always refer to the rentals custom post type: If I charge a deposit of 50% for my apartment via paypal or stripe, how does the guest pay the remaining 50%? Is there a way for guest to pay remaining 50% from within the theme?
Hello There,
If you have setup 50% deposit for your product, then customer need to online payment for this amount while they make the booking.
After that, the reset of amount (50%) will be pay on arrival, the payment method will be depend and manual process by admin policy.
Regards!
umh…it’s not the best. So if a person books an apartment that costs € 200 and pays a deposit of 50% (€ 100), the reservation, if I understand, will be set as completed within the wordpress panel.
But wouldn’t it be more correct (if a deposit is required), after paying, to keep the reservation pending (or incomplete) in wordpress since the full amount has not been paid? And give the guest, when arrive the opportunity to pay the balance by the site?
Let me know! Regards
Hey! Can anyone answer me?
no one answers me?
I am not sure why the partner purchase package button not working or Partner Ask Question – 
Hello! I have 2 questions:
1. For rentals custom post type, is it possible to set the children number to 0? In your demos, I see that there is always a minimum number set for children.
2. This is very important: is your theme functions coded as pluggable functions? So they are can be overridden in a child theme or another plugin? For example:
if ( ! function_exists( ‘my_awesome_function’ ) ) { function my_awesome_function( $args ) { return array(); } }
Let me know! I await for a response Best regards
Hello There,
1. Which demo you have checked please ? cause in Remap demo we have make default Adult as 1 and child as 0
https://remap.travelerwp.com/max of adult and child can be setup in admin dashboard.
2. Sure yes, you can custom code in child-theme. Just please make sure you have experience on custom code to not make any affection on theme. We won’t be able to handle or support if any issues happen by custom code.
Looking forward to be your partner soon.
Regards!
Ok, maybe I haven’t explained well what I mean.
1. For example, for this accomodation: https://remap.travelerwp.com/st_rental/spacious-3-bedrooms-apt-near-champs-elysees-avenue/ Can I set the children voice to “0” from the wordpress panel? In above example, if I click ”+” button, I can add up to 6 children.
I want people by clicking on the ”+” button not to be able to add children Is this explanation clearer?
2. I know that I Can customize code in child-theme, I am a developer. My question is, if your functions in your theme are been coded as pluggable functions so I can overridden them.
I await for a more detailed response.
Best regards
Hey! Can anyone answer me?
Hello There,
Sorry for the late response, and for the answer which is not clear well for you:
1) This (+) button will be depend on your setup. We have “Max” allow adult and children booking option in admin dashboard so you can setup this.
In case, you do not want to have child booking, you can disable Children option in theme setting also. Please not worry for this (+) , it can be control and manage by admin.
2) Our support policy we do not handle or control for any issues or problem happen by customization job or 3rd party plugin which activated in theme.
We are not guarantee for any customization in theme.
Please let us know if any further question.
Regards!
I renewed the license but I can’t open a ticket !!!
Hello There,
Please access to our support system with your account, then click on “Renew or extend support” and input the purchase code which you received from Envato now.
After that, your account will be auto renew in our system. Hope it helps for you, is there any issues remain please leave us an email to here then we can check on account for you
Thao@shinetheme.comThank you for contacting us here.
Regards!
Good morning
I would like to know if there is an affiliate marketing plugin for this topic where users register, and if it exists as it is called, to install it and be able to expand the business.
Please check the link below and tell me which reference system for payments to those who promote our links you refer
https://prnt.sc/uzoeuyMy previous two questions remain unanswered
1) Good morning
I would like to know if there is an affiliate marketing plugin for this topic where users register, and if it exists as it is called, to install it and be able to expand the business.
2 Please check the link below and tell me which reference system for payments to those who promote our links you refer
https://prnt.sc/uzoeuy.Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with this by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support and answer all of customer question in the system only. Wish you give us chance to see and serve you soon.
Regards!
When users click on the owner button with the modern vacation rental layout nothing happens.
Hello There,
If you have any questions or issues, please provide us the detail description (photo, url, admin account,..) that related with this by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support and answer all of customer question in the system only. Wish you give us chance to see and serve you soon.
Regards!
Modern vacation rental layout – Function pages shows up on the old theme layout and not the modern layout 
Is there a fix for this?
Hi, is there an option vendors can sync their hotel rooms with booking.com and airbnb?
Hello There,
Unfortunately, we do not option for vendor to sync hotel with other booking system.
Please let us know if any other question, for more detail please visit us here:
-Demo: https://travelerwp.com/
-Documentation: http://guide.travelerwp.com/
Thank you for contacting us here.
Regards!
Hello,
You say that everything works perfectly. I want to develop the pages of the locations but I have nothing to do with it. The options you have provided do not work correctly. Please access this link http://test.bookingtravel.info/st_location/romania/brasov/ and tell me if everything is perfect.
“ST List Map” is not working “Location list hotel” displays incorrectly
Best regards
Is it possible with ‘Traveler’ theme to add destinations etc., that do not have prices or booking buttons? I’m looking to use your theme in a way to advertise our assets without taking online bookings. So, some kind of send enquiry only button.
Hello There,
Thank you for your interested in our product, please have look at these information:
Yes, our Theme provides 2 booking options are Instant booking (online & payment) and Inquiry booking (submit form).
As your request, you can refer to use Inquiry form which can able for customer to fill in the form and send to admin. Then, admin can received the request booking and manual contact each other.
Please let us know if any further. We are looking forward to be your partner soon.
Regards!
Thank you!
Hello,
Is the technical support able to respond to the requirements or problems of your customers? From what I see they are poorly prepared and do not respond to tickets. It’s been 2 months since I bought the theme from you, but I don’t get along with the technical support people. I tell them that there are problems in operation and to help me with checks but no one does anything. There are problems with widgets in the correct display of information, there are not many options in the development of information pages, there are no display filters, no colors can be changed. What are you relying on with this theme? I want to talk to a person responsible for this issue, not technical support.
Hello There,
We have checked on our support system and found that all of your tickets have been answered by support as well
https://imgur.com/C2v8Yxsplease do not say that you did not received technical support or get response from our team cause it is not the true.
There is one ticket “Widgets not working” , we saw that they answer to you the Elementor is not support in Theme, and the modern layout is fixed design already. You have replied this ticket already and it not related with the ticket, it about installation and you mentioned it may has error.
https://imgur.com/CtHOEDCWe will ask our team to check on this for you, however we hope that it’s better you create a new ticket with detail description (admin & ftp account) for Installation then Dev team can check and help you.
We do not have responsibility to handle or process and of custom request from customer, so if you need to custom code you can hire or offer with other 3rd party.
Thank you for your understanding.
Regards!
Hello,
I don’t know who you are and what team you belong to. Development team or technical support. To what answer you gave me, you convince me even more to regret that I bought this theme and to ask for the return of my money because of your answers. I can tell you that I bought from Envato 5-6 themes and 5-6 plugins but it did not happen to me to receive such answers or not to be helped with the requested problems.
In order to answer your answer, it is useless for your technical support team to answer your tickets after 1-2-3-4 days if they do not help you solve the problems. Because of her, they answer your tickets if they answer you basically or send you the technical documentation. I think we all know how to look in the documentation. Why did I pay for technical support? Send me documentation?
To answer this question of yours “There is one ticket” Widgets not working “Elementor is not support in Theme” I didn’t ask about Elementor. I presented them with an image reproduced in your theme by another site. I asked them how I can make the same placement on the page. Your support team replied that the theme does not support Elementor.
I complained that it doesn’t work or doesn’t display many widgets correctly. The answers were “The Modern theme DOES NOT SUPPORT What else do you want? We support customers, not work for customers “
I complained that some images placed in the “room” section or the images of the cars have a very large zoom that cuts half of the image or enlarges it too much so that it becomes blur. Support response “We recommend using image in 1920 × 1080”
I left my login data as 3-4 times. It was in vain. Nobody wants to check.
For 2 days I am thinking if I can continue to develop my site with your theme. I will let you know if you return my money
Best regards
Hello There,
Do you have ticket any ticket which specify for those issue that you complained in here ? please provide us your ticket ID then we can have a closer look at this and ask our team to serve you.
You can please check on our refund policy as Envato refund policy here:
https://themeforest.net/page/customer_refund_policyThank you for your contacting.
Regards!
Hello,
I have 14 tickets sent for technical support. You can identify them by username (agabi80) or the following IDs: 11544, 11653, 11722, 11723, 11927, 12126, 12135, 12384, 12471, 14196, 14234, 14236, 14325
Hello There,
Thank you for your detail.
Let us review all your ticket again cause as access we saw the ticket have been replied as well and ask our team for confirmation too. Please give us your patience and let us know if any other issue in there.
Regards!
Hello, Waiting for your answer. I hope it doesn’t take very long.
I don’t know any other problems at the moment. Depending on what I want to do on my site and it doesn’t work, I’ll let you know. I cannot pass certain stages for the reasons mentioned. You can leave me an email address and I’ll call you directly. As I said before, I like your theme, especially the part of booking and entering prices on rooms …. etc I hope you are able to make connections with YeldPlanet and Amadeus. As suggestions if you can make online payments can be paid directly to the hotel or the hotel can set and display bank transfer with the data of each hotel. I don’t accept that I can’t build pages the way I want. I do not accept the fact that I cannot display blocks of items like this: randomly, depending on the date, the last records …... etc
Best regards
Hello There,
In tickets our team has confirmed you that our modern layouts are fixed design, functions, features,.. already. We do not support options which depend on your own need or something you want therefore there are some request from you which cannot be done in our theme.
For any request which not belong to supported policy, our team cannot provide any help for you. You need to custom this or ask for other 3rd party to work on those for you.
YeldPlanet and Amadeus we do not have plan to update in theme too.
All the payment process will be directly and manage with admin only (not hotel owner or partner), this our our theme default function.
We do and we can support you for any question/ issues or bugs which come from Theme , however we won’t be able to support or provide for any of your own request.
Thank you for your understanding.
Regards!
Hello,
You say that everything works perfectly. I made a test page with some options that you have developed Please access this link http://test.bookingtravel.info/test/ and tell me if everything is perfect. If it seems normal to you that the images used should be displayed in half access the following link http://test.bookingtravel.info/st_location/romania/alba-iulia/Best regards
I bought this theme because it comes WPBakery Page Builder.
But I am getting this “It seems that you do not have any valid license for WPBakery Page Builder.” when I try to activate WPBakery Page Builder licence. Please help with this.
Hello There,
We have included WPbakery Page Builder in Traveler theme already however we don’t have right to send you license (it’s Extended license for theme developers).
We will try to update plugin in theme as soon as possible when new update is available.
If you want to active the plugin, you need purchase your own license to do it.
If you have any further question/ issue, please directly work with us by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Thank you for contacting us here.
Regards!
Can you add the word “Hotel Facilities” to the language translation? I can not change this word
Hello There,
“Hotel Facilities” is an attribute in Theme which able for customer to create and manual setup.
Please access to Theme setting -> Attribute, then you can see the list attribute and change this as you need.
If you have any further question/ issue, please directly work with us by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Thank you for contacting us here.
Regards!
thx
Hello ; in the partner dashboard – Add new car – i have this error : mywebsite/public_html/wp-content/themes/traveler/st_templates/user/user-edit-cars.php on line 65…..Also partner cant upload images …..did i miss something ?
Hello There,
Make sure that you have put google map API key in Theme already.
Then, please provide us the detail description (photo, url, admin account,...) that related with your issues by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/We would like to have a closer look at and check on the issue for you. Wish you give us chance to serve you soon in there.
Thank you for contacting us here.
Regards!
Its very hard trying to change the words on these themes “per night” “1 night (s)” “vacation rentals”
i worked it out
is it possible not to show the stars rating for the hotels?
Hello There,
There are many page which have star hotel display, to hide this you need to custom css code in Theme.
We won’t be able to provide custom css for you in all like that, however i give you this css code which can help you to remove in single detail page. Please access to Theme setting -> styling option -> custom css, then add this code:
.review-score { display: none; }
Hope it help for you, if there any issue or question please work with us by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Thank you for contacting us here.
Regards!
Hello ; there is a way to resize the search bar in the slider home page ?? make it a little small or at least the column ‘location ’ and ‘search’. Thank you
Hello There,
Please provide us the detail description (photo attach,..) that related with your request by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support and answer all of customer question in the system only.
Wish you give us chance to see and serve you soon in there.
Regards!
Hello! I am interested in purchasing your theme but I have a question.
Sifting through theme documentation a little, I saw that before there was the possibility to insert custom fields inside the custom post types but now you have removed this function.
The question is: can I still insert custom code to create custom fields in my child theme? Will it work? I need a custom field for rental custom post type
I await for a response
Best regards
Hello There,
Thank you for your interested in our product, please have look at these information:
Unfortunately, custom field has been remove already so you are not able to use this. Moreover, our modern layout is fixed version, we do not provide or support for any custom code in theme.
For more detail, please visit us here:
- Demo: https://travelerwp.com/
- Documentation: http://guide.travelerwp.com/
Looking forward to be your partner soon.
Regards!
OK thanks for reply! I am a developer and I want to know if the custom code works. That is, if with the necessary hooks, I coding a function to create a custom field for Rental custom post type, will it work?
Hi Eggeno,
Yes, you can make that in child-theme yet.
Hope this helps
Thanks
Thanks for reply. I am considering purchasing your great theme
Thank you very much my friend!
