6200 comments found.
Hello. How can I reset my purchase code usage? It says that it is used on another domain, but I am not using the theme anywhere else. Thank you!
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.
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Hello, how can I retrieve which domain my purchase code has registered to?
Hi there,
You can read more about it here. So you will be able to see which domain is registered if you login to your dashboard.
If you need help with deregistering your theme we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.
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Hi, I need to deregister from the existing domain but I have forgotten which domain I have registered to. Possible to search for the domain which has registered purchase code?
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.
Support
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How can activate Stockholm theme license on multisite for all sites? I need it to import demo content for all subdirectory installations. When I activate the theme license for one directory (installation), it doesn’t allow me for other installations. Any suggestions really appreciated.
Hi there,
Thanks for writing in! The theme can be used on a multisite for sure, and if you have hard time setting this up we would kindly ask you to send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will provide you with additional guidance.
Thanks.
Support
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My site is not functioning anymore since updating the Stockholm Theme to the latest version.
I clicked the “update now” button in the appearance section, that went as expected. But after a refresh I get the dialog “The site is experiencing technical difficulties.”) and I even can’t login anymore.
What to do?
Hi there,
Please try updating your theme and theme plugins via FTp: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360008511238-Beginner-s-Guide-To-Using-FTP https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002249277-How-To-Install-A-Theme-Via-FTP-File-Transfer-Protocol-
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it also doesn’t have a portfolio page – when you go to portfolio it takes you to one of the portfolio items. let me know where i could find the portfolio page. thank you so much!
the portfolio item alignment is off on mobile – its flushed to the left
Hi there,
Please provide your site url so we can investigate.
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Hi – thank you for all help but one ticket seems to be lost in your system. I wait over 5 days for your answear to ticket: # 69837
Please let me know if you see it.
Thanks!
Hi there,
Agent has been informed, your request will be answered as soon as possible. Please try not to reply to your own messages before our agents get to answer. It will push your request down the queue and it will take longer to get to our agents.
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Hi!
I just sent an email to the Help Center witht the subject: STOCKHOLM and from the following email: lemodisto@gmail.com and includes my purchase code.
The theme crashed, I mean, I got a FATAL ERROR notification and I was (AGAIN) unable to deregister. Of course now I am unable to work on it.
The installation was performed on the same multisite environment as before (lessaintes.co), along with the SetSail theme.
Could you help me ONCE AGAIN to deregister?
I am really sorry to bother you with this issues, but I am doing nothing out of normal, and have no idea whatsoever on what is causing this issues.
Thanks!
Saúl
Hi there,
Agent has been informed, your request will be answered as soon as possible.
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Cannot import demo correctly. Missing slider and some photos. Where can we find zip files of the demo content including the sliders?
Hi there,
Please read this: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002328637-What-To-Do-If-Your-Sliders-Are-Missing-After-Importing-The-Demo
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Hi! I love the new update! I wanted to use it but after installing it I was told my purchase code isn’t valid (already in use) I’ve double checked all my subdomains in case I might of been working on something and since abandoned it using this theme and I’m not. I don’t actually think I’ve ever registered this theme before (it’s been years since I purchased it and used it).
What can I do?
Thanks in advance!
Hi there,
Alright, please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
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Hello the team!
There is a bug ongoing due to your update I guess since I havent changed anything.
I have understood now that when I update the theme automatically (with the envato market app) it changes the template and to correct this bug I have to click on “save changes” (without changing anything) in the “select options” menu.
But The “select options” is not accessible anymore due to your update !
Please can you provide some help!
My support has expired but you should help me since this bug is not caused by my manipulation of the site.
Hi there,
Please make sure that you updated and activated the Core plugin as well.
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Indeed you are right. The stockholm core app required update. I had to go to the list of widget to see it required update. It was not shown on the dashbord home.
It corrected the bug and the select options is available now.
Hi again,
We’re happy to help 
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Hi, it’s dramatic ! I have troubles with the links in the menu. For example the contact page takes ages to open (when it opens) unless I right click and say open in a new tab/window. I even tried to create a menu with custom links but it doesn’t change anything. The website is bestandji.com . Any ideas what could be the problem ? Thanks
Hi there,
Please provide your site url here so we can investigate.
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Thanks, here is the url : https://bestandji.com/
Hi there,
Please update your theme and theme plugins to the latest version: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins
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Hi I need to deregister my license to register it to a new website but my old site is gone and I can’t do it. Can you help me?
Hi there,
Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
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thank you!
You’re welcome!
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I can’t get the LayerSlider WP updated form the install plugins settings… when I click update it just shows some license information, but doesn’t do anything…. Wp Bakery update went fine…
Hi there,
Please update your theme to the latest version: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins
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Hi, great theme. I used to change the cart icon for the dropdown widget in woocommerce-dropdown-widget.php. However with the new update this is placed somewhere else. Could you tell me where it is now? Thank you in advance
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
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Hi solved it. If you can, please delete this comment.
Hi again,
We’re glad you could manage
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Hi, the required theme-plugin wpbakery is a security-issue right now. When does the next theme update come?
Hi there,
Please update your theme to the latest version, this plugin has been included in it.
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I took over the administration of a website that was using Stockholm version 3.3. The original Envato account was not linked so I had to create a new one and probably buy the theme again. Is there any problem updating to the latest release? I’m using WordPress 5.5.1
Hi there,
No, you can safely update your theme and your WP to the latest versions.
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Nevermind, updated and it fixed
Hi there,
If you need anything else, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
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You ruined everything with this changes made to update to Elementor, it is so hard and bad working on the theme now ..
For example I have a photo that is using image marquee and after few rotations it disappears from the page, how can I make it rotating continuously ? Because I can’t find anywhere where I can enter throw the code in Elementor and how can I add products from woo commerce ? because is not working anymore like at wp bakery page builder, it is a lor different until we will get use with it, it seems to have some good functions but are more complex then the old ones.
Hi there,
You can still keep using wpbakery, we added elementor compatibility as an additional feature. If you are experiencing issues with our theme, feel free to send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
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Hi, thx guys for the best theme on the market! When upgrading to version 6, the Select Option menu (and all theme configuration) disappear from my admin side menu. I have seen other posts about this. Is there a solution for this?
I solved it myself. It was the Stockholm Core plugin that needed update.
Hi there,
We’re glad you could manage on your own!
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Update to version 6.0 broke my website, trying to find the last version 5.x before v6.0 but download page only has latest version. Please where can I get previous versions to undo a last update even if temporarily until v6.0 stabilizes or I figure out why it breaks my current setup. Thank you
Hi there,
Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
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