12820 comments found.
Hi There, Trying to use woocommerce-currency-switcher plugin for currency switcher because theme inbuild currency switcher not auto selcting currency as per the GeoIP or Geo Location but after integrating the plugin it conflicting with buiting currency switcher.
Can you help me with that ?
Thanks
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with your problem by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support and answer all of customer question in the system only. Wish you give us chance to see and serve you soon.
Regards!
Hello, I am planning to buy this theme for a listing of the objects. So I do not need any information about the price or booking. Therefore I have questions 1. is it possible to have searched only by name? will you have smart research which gives a selection while you are typing? 2. Is it possible to connect video from the let’s say Аmazon AWS (cloud)? 3. When will be out membership? 4. Does it come with a child theme?
Hello There,
Thank you for your interested in our product, please have look at these information:
1. Can you please confirm us that what do you mean by name in here please ? All of our service will be search by location.
Yes, we have support smart search (location) option in search form
2. We do not support this in theme yet.
3. We have support Partner & Membership option for any tourism owner can register and sell their product in your site. You will able to control and create different member package for your partner.
http://guide.travelerwp.com/docs/other-feature/partner/#post-10214. Yes, have.
Please let us know if any further question or information you need to know about us. We are willing to see and clear answer to you all.
Looking forward to be your partner soon.
Regards!
Hello, thank you for you reply. Sorry, for confused you. Under search by name I mean when client type name of the resort/ hotel. I want to make kind of listing of it, but without booking, price information etc.
Also could you tell me is it possible connect your there with WP File Download Addon ( this is for synchronize media with google disk)?
Hello There,
Sorry for the late response, we are in GMT+7 and offline 2 days for weekend.
Unfortunately, we do not support search by hotel name as your request, we have smart search by location only.
WP File Download Addon is belong to 3rd party plugin which not supported in Theme, please check on our support and compatible plugin in here:
http://guide.travelerwp.com/docs/installation/traveler-plugins/#post-144Please let us know if any further.
Regards!
Hello , Wp Bakery Activation key is not included However you have given FREE PREMIUM PLUGIN but, We could not find any licence key… pls advice
Hello There,
We have make sure that WP Bakery premium has included in Traveler Theme already. You can install and use this as well.
However, we do not support license for customer.
If there any further question or issue please “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/We do support and answer all of customer question in the system only.
Regards!
Hello, I am looking for a customization, are you available for the paid customization, i wanted to integrate the channel manager with the theme so that we can synchronize the data real time. please let me know if that’s possible. also i read in the discussion thread that you had channel manager integrated earlier so if you can provide me that version that will also work. please let me know.
Thanks !
Hello There,
Unfortunately, we do not available to handle to take any customization job for customers at this present.
Wish you soon can find other 3rd party Dev who have experiences and technical skill to work on this for you.
Regards!
Hello there:
Option Tree message appeared to clean up something unused and if you press the button the entire theme settings and posts will be lost. Don’t force us to quit this theme. I am using this theme from 2017 and i am truly disappointed. Every time there is a new bug in the theme and it never ends. I am also thinking to change my review for this theme and send my problems to theme forest as i am also using other themes and when they give update they fix all the bugs but when i upload this theme with update .. Boom new bugs replaced with old ones. This is not good theme for business. Customer should pay for their problems but when the theme is having alot of bugs you should help instead of making their experience worse.
Fix this in new update – https://prnt.sc/v3j9hs
This thing clear and delete the whole database. So fix this. Others are requesting the same i guess.
Hello There,
Sorry for any issue you got.
May you please leave us an email with detail description (photo, url, admin account ) via this email address:
Thao@shinetheme.comthen we will let our Dev team to check on this plugin and see if there any issue come from. Right now, we see it’s no error in our site and we do not received any ticket from others which have this issue.
Looking forward to your email confirmation.
Regards!
Hello there, Did you checked your support section. Here is issues be reported by a customer – https://shinehelp.travelerwp.com/st_tickets/option-tree-issue/ . This is a serious issue as customer will loose everything if clicked on the link showing here https://prnt.sc/v3j9hs . So please do something before its too late.
Thank God i was just importing demo in my new hosting and i had just started otherwise i would have loose everything. This thing clearout the whole database. So please check this reported issue on OPTION TREE PLUGIN and fix this in your next update.
Hello There,
Thank you for your detail information. Yes, our support team note that they did answer to this customer on today morning and we also request for the account detail information.
That is the reason why we ask you to provide the detail via email address cause we are willing to help if there any bugs from theme or plugin (if you urgent).
We have take note to our Dev from yesterday too. They will check on this, find out the situation and solution. If bug, we will fix and update to the new version.
Regards!
I am not finding where I need to put the mapbox code? I see google maps only 
Hello There,
Please check on this guide, you will find the detail answer:
https://imgur.com/r2VUJGxHope this help for you.
Regards!
Do you plan on updating Woo-commerce?
Hello There,
We will take note with our Dev team and let them to check on this Woo-commerce.
Then, we will give a notification for all (if any).
Thank you for your attention.
Regards!
I started a fresh demo hotel modern layout – I set the Layout Half Map for search and this keep happening – https://ibb.co/jbWjSdr
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with your problem by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support and answer all of customer question in the system only. Wish you give us chance to see and serve you soon.
Regards!
Hello, I need help as i have just changed my hosting and uploaded the newer version downloaded from theme-forest. Theme installed and when i changed the Fotorama placeholder with my images it is not showing correctly. The fotorama placeholder overlape my image. Both mixed up. I even tried to install again but same problem occur. So can you tell me what is the problem when i am uploading the fresh install from themeforest. Help me with this. I can not post in support as my support has been expired and I do not had any problems recently so please help me whats the problem with theme?
PROBLEM – https://prnt.sc/v3byhh
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with your problem by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support and answer all of customer question in the system only. Wish you give us chance to see and serve you soon.
Regards!
Can you add a section on the hotel modern layout for “virtual tour” or customers are requesting virtual tours 
thx
Hello There,
Unfortunately, this request won’t able to update in Traveler Theme.
If you want to use more service in site you may refer our Mixmap demo.
Regards!
HI, I have been setting up the HOTEL MARKETPLACE theme for my client, and all going fine…
BUT on the frontend – Hotel Detail Page, When I Click on “Show Price” Button, Its Just showing that Loading Animation for a Long time and the Rates are not coming…
Could you tell me what could be the reason for this and why its not working? and How to fix?
TIA
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with your problem by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support and answer all of customer question in the system only. Wish you give us chance to see and serve you soon.
Regards!
Thanks, Done, Submitted the Ticket ID: 14821
Hello There,
Thank you for your detail and attention.
Please note that we are in GMT+7, we will ask our support team to check on your ticket and answer to help you as soon as possible.
Regards!
The importer just loads endlessly without success: https://prnt.sc/v2ozxj any suggestions?
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with your problem by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support and answer all of customer question in the system only. Wish you give us chance to see and serve you soon.
Regards!
I have created as ticket. Make sure it’s responded to today or I’ll need a refund. The importer isn’t working which makes the theme worthless.
Hello There,
Thank you for your attention.
Can you please give us your ticket ID in there then we can check on this and ask our team to process this ticket for you.
You can check on our refund policy here:
https://themeforest.net/page/customer_refund_policyplease do not worry about import or installation which are important for all product. So if there any issue with this, we will check on this and help you.
Regards!
Ticket ID: 14789
Don’t worry?
I have purchased a theme and wasted a day because I can’t import the demo. Do you want to me for my lost time?
Hello There,
Please check on the previous response again, we mean that please do not worry about installation or import cause it’s import thing for any of product we understand this and will surely help customer is any issue.
We checked that our team have answered to your ticket already. The issue happen cause your site do not meet with all of our requirement as well. So please check on your site and give us the response in ticket soon.
Thank you for your attention.
Regards!
Responded to ticket. Please check. Server meets all requirements. Demo import still not working.
Hello! Pre-sale question here! I want to create a website to integrate the Booking.com API in order to show their inventory on my website. When the user check availability, they’ll get redirected to booking.com website. Is this possible with this theme? Thanks in advance!
Hello There,
Sure, you can do this request in Theme.
Our Traveler Theme support an affiliate demo which allow user to add some API booking system on their website. Then customer can able to make the search form in website.
The booking and payment process will be directly to those api system. You can check on this demo please
https://affiliate.travelerwp.com/Please let us know if any further question or information you need to know about us. Looking forward to be your partner soon.
Regards!
The cart and checkout have different information. Is the theme not fully adapted to Woocomerce?
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with your question by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support and answer all of customer question in the system only. Wish you give us chance to see and serve you soon.
Regards!
there is any option for only people can book minimum 30days?
Hello There,
Unfortunately, we do not support minimum stay option in Traveler Theme. You may need to custom code (not belong to support policy) for this request.
If you have any question/ request or issue please “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Thank you for contacting us here.
Regards!
May i know if is me only has issue to this theme? option tree plugin i tried all version but nothing helped me, only support team force me to buy their extended support while they don’t help me anything while i have AND https://www.richdestination.com/search-result-room/page/20/?currency=ALL&orderby=name_desc https://prnt.sc/v1k94t and https://prnt.sc/v1kc4q I hate this .
Awful support. I will likely cancel this theme. Many issues.
Hello There,
Please do not post separate reply in each different day cause our system will auto display the ticket with old reply. Moreover, we have note to customers that we are offline 2 days for weekend.
After checked on the system we found that you have only one problem in Theme which have been replied and support as well.
Kindly, check on your ticket and give other reply if any further.
Regards!
Thank you for the update and for helping me with this issue. Thanks
Hello There,
You are welcome. We thank to you for staying and understanding the issue.
We wish that you won’t give us a bad rating anymore and please do not hesitate to contact us if any further issue or question into our support system.
Regards!
Can I sync with AirBnB and Booking.com data like other themes?
Hello There,
We have support one-way sync ical with AirBnB only , we do not have option sync with booking.com
Please let us know if there any further question or information you need to know about us.
Looking forward to be your partner soon.
Regards!
how can i synchronize Tour settings between languages using WPML
Hello There,
Please provide us the detail question by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support and answer all of customer question in the system only. Wish you give us chance to see and serve you soon.
Regards!
Hello,
I have just bought the theme from this link https://themeforest.net/item/traveler-traveltourbooking-wordpress-theme/10822683
I watched your youtube how to do a website on WP, https://www.youtube.com/watch?v=79rgF2VK_4E&feature=youtu.be (BTW, it is very useful and helpful)
When I uploaded this theme, it doesn’t go to the page to set up the store on woocomerece (as mentioned in the video) but it shows only a white page. I refreshed the pages, but nothing happened.
Then I clicked on woocomerece on the menu and there is a msg:
Your theme (Traveler) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
So could you please mention what to do?!
I already did submit a ticket.
Looking forward to hearing from you soon ASAP!
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with this by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support and answer all of customer question in the system only. Wish you give us chance to see and serve you soon.
Regards!
Hi, I already have the Ticket ID: 14586
Hello There,
Sorry for the late response, cause we offline 2 days for weekend.
We have asked our team to process and quick fixed for you already. Please check on this again and let us know if any news in the ticket.
Regards!
