12821 comments found.
Hi Shinetheme
I have 1000s of Hotel images to upload.
Any advice on how to bulk upload VIA a Plugin ?
Thanks
I just purchased your theme and I want to use the Quick Install Demo feature but I see the process within five seconds and nothing happens to my website. Can you help me out?
Hello There,
Before you Import our demo, please make sure that you have meet all of our requirements here:
https://docs.travelerwp.com/theme-installationThen, if there any other issue please provide us the detail description (photo, url, admin & ftp account) by “submit a ticket” into our support system then we can access and check on this to help you.
https://shinehelp.travelerwp.com/Kindly, note that we do support and answer all of customer question in the system only.
Thank you for contacting us here.
Regards!
Pre-sale question
Is it possible that the booking form is not on the side bar and below of the page instead? is the booking widget a shortcode?
Hello There,
Can you please provide the url or photo attach that related with your request ? We would like to have a closer look at this and clear answer to help you.
Looking forward to your information.
Regards!
This is what i mean. If you’ll go to this link and click at the menu bar Tours > Tour View & Deposit mode, at below you’ll see the book now button. Please click that. I was wondering if that booking on the yellow background can be accomplish with the booking widget on the right like in the demo? instead of the side it will go to the 1/1 divider like along with the page or a full width page or below the context of the tour single page.. http://preview.themeforest.net/item/exploore-travel-exploration-booking-wordpress-theme/full_screen_preview/16170990?_ga=2.255898446.419282978.1603394186-760206357.1603355351
https://pasteboard.co/JxIOJk1.png https://pasteboard.co/JxIQ75w.png2. is the booking form on the widget side a short code? or is it a widget built?
also is the booking form configurable/ customizable?
Hello? are my questions possible?
I’m quite scared that the one star on your review is real on regards support issue. a pre-sale query like this was not answered while the question below was answered.
I purchased your theme. I really hope this is not regrettable in the future based on consecutive below ratings you have.
Hello There,
Thank you for purchase our product, we are offline 2 days for weekend and our working time is 8am-5pm (GMT+7).
If you have any issue, questions or problem please “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/We do support and answer all of customer questions in the system only. Wish you give us chance to see and serve you in there soon (if any).
Sorry that the comment here is not online so we may answer it late, moreover there is a big different between the timezone too. We have Tidio chatting which is online so it may faster than here.
Regards!
Hello! Do you have a trial period?
Hello There,
Can you please provide us the detail description about your question ? Sorry we do not clear well about “trial period” you mentioned here.
Looking forward to your information.
If there any other question/ request/ issue please “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Thank you for contacting us here.
Regards!
Your template interests. I want to test him how he works. If it doesn’t satisfy me, can I get a refund? Or maybe you have a demo for your admin panel?
Hello There,
Unfortunately, we do not provide account for test in our demo. You can please check on our full demo and documentation here for more detail:
-Demo: https://travelerwp.com/
- Documentation: https://docs.travelerwp.com/
Please let us know if any further question or information you need to know.
Regards!
I have renewed my support license, but unable to submit ticket, I get message “Your support service has expired.”. I am stuck in a loop that I can’t get out.
Hello There,
This issue happen cause you may not extend your support account in our system yet.
Please login support system then click on ‘Extend support’ and input the purchase code which you received from Envato. When you have done this, your account will be auto renew and you are available to submit a ticket.
One more notice please while you create a ticket, please select ‘Traveler booking WP Theme” in “Theme” section.
Hope this help for you, if any issue you can please email us to here
Thao@shinetheme.comThank you for contacting us here.
Regards!
Thank you, it worked – tickets raised 
Hello , Calendar translation doesn’t work for me. I just install on localhost try it with fresh install but still it doesnt work.
themes/traveler/v2/js/daterangepicker/languages/
I tried to change language – Turkish or Russian but calendar is still English.
I already check website lang=”ru-Ru” I duplicated ru-RU.js file and it was same. Nothing change. and same for lang=”tr”...
BUT I found in pot file. There is an option to translate month manually directly from po mo file. I translated months but Days are still English. It is just basic fresh install. Because I couldn’t make it on my live website so I thought there is a bug or something but Fresh install should be okay. So How does it work ? What should I do ?
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with your issue by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support and answer all of customer question in the system only. Wish you give us chance to see and serve you soon in there.
Thank you for contacting us here.
Regards!
I am sorry but I dont want to renew my support for this thing. I checked all documentation. I couldn’t find anything. I think you should write documentation how to do and what to do. Otherwise We are asking same question all the time. I can see that – Documentation Well Documented – but I don’t think so. I can see only old version calendar translate. There is nothing for modern layout. I checked http://guide.travelerwp.com/docs/other-feature/advance-featured/language-for-calendar/#post-1454 – and that doesn’t work for any language.
PLEASE INSTALL ON YOUR COMPUTER FRESH AND SEE. IT DOESN’T WORK !!!
Hello There,
Firstly, we cannot check if any issue in localhost, please launch to live site then we can check and help you.
Secondly, there is not possible for us to check on our site now. Moreover, we need to see the detail issue (photo attach, url, admin & ftp account,..) that related with the issue then our team can have a closer look and fixed if any issue.
We will do our best to help you if truly have issue or bug from our Theme, so please give us the live site and detail description about the issue via this email address:
Thao@shinetheme.comThank you for your attention.
Regards!
This theme have extremely bad support. They don’t care. They are not replying. I Paid extra for support but very dissappointed. If some one looking for support from them so please don’t waist your time.
Hello There,
We apologize if any issue happen with you in support center. Could you please let us know more what’s exactly issue about ?
Please provide us your all ticket ID in there then we can better access and check on this with our team for you.
Looking forward to see your information.
Regards!
I just purchased your theme and i want to install exactly same solo tour style. Could you please guide me.
Hello There,
Thank you for purchased our product, please have look at this link and follow the detail guide:
https://docs.travelerwp.com/theme-installationIf you got any question or issues with the Theme, please provide us the detail description (photo, url, admin account,..) that related with this by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support and answer all of customer question in the system only. Wish you give us chance to see and serve you soon in there (if any).
Regards!
Why does bakery builder need a licence when it come bundled with your theme?
Hello There,
We have included WPBakery Page Builder in Theme already, so you can surely activate and use this as well.
We do not give the license for customer, however we will try our best to update and test compatible for any new update of this plugin.
If there any further question or issue please directly work with us by ‘submit a ticket’ into our support system here:
https://shinehelp.travelerwp.com/Thank your for your time and contacting.
Regards!
HI! I bought this theme because I needed Login Members and Partners but unfortunately even if I had a developer helping me, this theme has a lot of issues, bugs and problems. The support team reply if you have the subscription but they take long time and sometimes they do not understand the question or they say “hire a developer”. Inside the private area there are big issues that cannot be solved. Please, I suggest you to buy another theme or build your own website from a developer.
Hello There,
Sure, our Theme support Partner & Membership functions and it’s working as well. So if you have any issues or bugs as you mentioned here please provide us the detail description (photo, url, admin account,..) that related with those by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/We can have look at this, check and clear answer to help you. Please do not mentioned in here without detail information which not possible for us to check.
For request which not belong to our Theme function and support policy, we won’t able to provide help so we ask you to ask from other 3rd party Dev to custom and control this for you.
Regards!
Hello there i’ve just purchased your theme yesterday and it has a problem installing the theme on my wordpress site, i’ve tried another theme i have and it works fine just to make sure that the issue with the theme not with my server or anything else, i’ve sent you an urgent email and no one reply back to me until now so please answer me ASAP or i shall contact Envato to get refunded because i’ve a dead line with my project so please don’t waste my time and let’s solve this issue together you have a great looking theme with a great functionality
Hello There,
Please let us know which email you sent ? then we can check and answer to you. Sorry we are offline 2 days for weekend.
Before you install our Theme, please make sure that you have meet all of our requirements. It better to show us detail of your issue by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/You can check on our refund policy here, we won’t be able to process any refund request if not belong to policy:
https://themeforest.net/page/customer_refund_policyThank you for contacting us here.
Regards!
please refer to the ticket ID 15053 and you will get all what i’ve said
Hello There,
Our support team have answered to your ticket as well, please double check your site again and follow the requirements.
We saw that your serve do not meet our requires yet. Hope you can update this and please let us know if any news in there.
Regards!
Thank you for your reply i sent again and waiting for answer i’ve done everything and my server now meets the theme requirement but still having the same issue
Hello There,
We have support 2 booking options are Modal booking and Woocommerce booking. If you are using Modal booking you will able to use some supported payment gateways, if you are using Woo booking you will able to use Woo checkout and payment methods.
Please check on the list payment here:
http://guide.travelerwp.com/docs/other-feature/payment-methods/#post-1094Unfortunately, we do not support your payment in Traveler theme yet.
Please let us know if any further question or information which you need to know more. We are willing to see and answer you all.
Regards!
Hello, i can’t Find where to edit the tours to show on the tour result page
Hello There,
Please give us the detail description (photo, url, admin account,..) that related with your problem by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support and answer all of customer question in the system only. Wish you give us chance to see and serve you soon in there.
Regards!
This theme is horribly slow. Very slow. My God.
Hello There,
We are sorry if any issue happen to you, however please do not give us a bad mentioned here without detail description or tickets which possible for us to check and know what’s exactly issue about?
We could not find any of your account or ticket with this username “Me_2018”, did you post ticket in there by another name ? If yes, please let us know your ticket ID. If not, please create an account and submit a ticket in there.
We hope you can work with us and show us the information as soon as possible.
Regards!
i submit a ticket 3 days now . and no one never get back to me related . My website user experience page is not working properly i pay the licences …
ticket number Ticket ID: 15020, Ticket ID: 14870, Ticket ID: 15019 you guys inspect me to give you a good rates ?
Hello There,
Sorry for the late response, please check on our support policy we have note to all of customer that we are in GMT+7 and we offline 2 days for weekend.
2 of three tickets you have post from Saturday which out of support time. The other ticket we have answer and help you as well. Please double check and let us know if any news in there, you had wrong setup permalink so it make the error.
We are checking and processing all of customer ticket one by one today, we will answer to help you as soon as possible.
Thank alot for your understanding and patience.
Regards!
Hello. My support period is still valid for a few days but your system won’t let me publish a new ticket with a notice saying that my support has expired. Please fix this asap so that I don’t have to contact envato directly. Thanks
Hello There,
Sorry for the late response cause we are offline 2 days for weekend.
This problem happen cause you may not extend the support account in our system yet.
Please access to support system, login by your account, click on “Extend support” button then input the purchase code which you received from Envato while you bought the license. After this, your account will be auto renew and you can available to post a ticket in there.
Please let us know if any result later, if you have any issues with this please leave us an email here and we can help you:
Thao@shinetheme.comThank you for your contacting us.
Regards!
Quick one : this is a pre-purchase question just to confirm – can we get psd mockups of your theme? Reason I ask is because we do mockups for clients & it will be faster if we can get them. Not a deal breaker – but just need to know
Hello There,
Thank you for your interested in our product, please have look and confirm to us these information:
Do you mean about you want to ask for our design psd file in Theme ? If yes, unfortunately we do not support customer the psd file.
Please let us know if any further.
Regards!
Hello
Could you checkout my website https://gorilla.lessdivi.com/
I had an old version of your theme installed & just updated the theme today. By replacing
For some reason templates don’t look good & modules don’t show
All others pages seem to work fine except the homepage – you can navigate the others & see
When I add items to basket in the shop, it doesn’t pick up the image of the item when in the cart and the page doesn’t redirect to the basket, but rather directly to the checkout page. I have set it up correctly in Woocommerce, but doesn’t seem to work as it should. How can i fix this?
Hello There,
Please give us the detail description (photo, url, admin account,..) that related with your issue by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support and answer all of customer question in the system only. Wish you give us chance to see and serve you soon in there.
Regards!
Hello, how difficult would be to add the option of transfer type (round trip or one way) on the mixamp theme? Thanks
Hello There,
We have support Return option for Car transfer so user can setup this in admin dashboard.
https://imgur.com/eK0OTV0Please let us know if any other question.
Regards!
Hi Guys,
i have bought the theme 1 year ago and everything was working well. but on the next update things began to have problems.
I have sent a ticket to your support team but after 20 days no reply’s from your team. this is really bad, when you pay extra for 1 year support rather than 6 months, you do expect your team to reply within a few days.
I can see that you are advertising replies within 48 hrs but this is sad that after 20 days your team is not supporting.
Can you please speak to someone who can help?
Ticket ID: 13773 Ticket ID: 14621
Some help would be really appreciated.
Hello There,
We apologize for this late and thank you very much for your information.
We will check on this with our support team and let them to process those ticket for you as soon as possible.
Please give us your patience and wait for the answer in the support system.
Regards!
