5230 comments found.
I don‘t get it, where is your support? All I see is an official forum (where I already posted) but I don‘t wanna post logins details there where everybody can see it. Thanks for clarification.
Hi,
you received an answer: https://helpdesk.unitedthemes.com/index.php/Thread/23899-Brookyln-update-site-crashed/
Please follow the instructions.
Kind Regards UT
Your demo site has been down for quite a long time, over a week at least. I have bought license but cant check the demos anywhere to know which content to import 
Can you please look into it. The issue is both on the themeforest link and also your unitedthemes.com
Hi,
all demo sites are up. There must be a different reason why you can’t visit the site. We just double-checked it with: https://www.uptrends.de/tools/uptime
Kind Regards UT
How do you change the Default Replace Me hero image on blog categories? For example here: https://gpoplus.com/category/sec-filings/
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
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We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hi,
Been using Brooklyn for several years. Recently renewed Support, downloaded and installed new version of theme, but now Slider Revolution does not show up anywhere? Please advise. Should I have purchased the theme new again, licensing issue with Slider Revolution?
Thanks for any help!
Hi,
is the plugin installed? Please check Plugins for Slider Revolution. If it’s not in the list, click on Brooklyn and then on install next to the plugin. Let us know the results.
All the best, UNITED THEMES™ Customer Service Team UT
Yes it shows as installed, but that is it. Doesn’t show anywhere else. Version 5.3.0.2.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hello, i’ve bought your Brooklyn which seems to be great but i can’t access to your support with my envato id ? For example, how remove the rectangle black and white on the center top of the homepage ?
Hi,
you can’t use your ID directly. Click on Login / Register and then inside the POPUP on “Login with Envato”.
All the best, UNITED THEMES™ Customer Service Team
Thank you, it works.
Catastrophique… Modifications automatique de mon site… Thème magnifique mais très instable… A éviter
Hi,
could you please write in English? If you have difficulties please get in touch with our theme support.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
hi, I updated the theme and WordPress 5.5.3 with the Brooklyn theme and changed the formatting. How can I solve?
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hello, Yout heme looks amazing. Can you confirm I could add vimeo/youtube code integreation and open video in lightbox ?
Hi,
yes we have a light box with YouTube and Vimeo support.
All the best, UNITED THEMES™ Customer Service Team
Hi guys. Please help me out here. I setup brooklyn and customized it a little, it was very slow so I went to cloudflare and and tinkered a little, screwed up, deleted everything and started fresh. Now in the fresh install, brooklyn is not accepting my purchase code, though it is the same domain. What do I do? HUGE problem is, I am not being able to access either the email or the envato account I used to buy the theme. But I can show screenshots of the mails I got and you can check which domain the theme was registered to. It is the same domain, just a fresh install
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Can’t install the Shortcodes by United Themes, what is the problem?
This error: Plugin installation failed.
Plugin not activated. A higher version of Shortcodes by United Themes is needed for this theme. Please update the plugin.
how can i download the higher version ?
Shortcodes download is fixed, but i can’t installer the demo website, what is the problem?
Website Installer > when i click”Start Installation Now” > nothing happened… Total Progress is 0% can’t install any demo theme, what is the problem?
Hi,
there can be different reasons why the importer does not start. Please open a thread according it in our support forum. And our support will come back to you. Note that support is closed over the weekend.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
In the meantime,
make sure to coming soon or maintenance modes are active (by plugin) or on wordpress.com make sure the site is public during the import process. Also check if Brooklyn > Server Health is all green and deactivate all 3rd party plugin. In Settings > Media check if uploads are managed by monthly / year folders. If this option was not set, activate it, then go to media library and delete the import files downloaded so far and try to import again.
media library and delete the import files << all file??
on wordpress.com make sure the site is public << how to check?
Hi,
inside the media library you can find demo files such as demo-one.txt or dem-one.xml according to the demo you selected. Delete those if you had to activate the option “manage upload in year / month” folder. About the mode at wordpress.com see: https://wordpress.com/support/settings/privacy-settings/
still failed… nothing happened…
how to use the support form? How to post my question? Personal Notes?
Hi,
once registered, please use this link here: https://helpdesk.unitedthemes.com/index.php/ThreadAdd/34/
UT
Hi Support,
how can we get someone to have a look at my support conversation below: https://helpdesk.unitedthemes.com/index.php/Conversation/5839-Brooklyn-Tabs-Shortcodes-not-Working-anymore/?messageID=21230#message21230Thanks, isshin team
Hi,
this seems to be a private conversation. We can’t access it. Please use this link here instead: https://helpdesk.unitedthemes.com/index.php/ThreadAdd/2/
Kind Regards UT
Hi! Do you have figma template? Elementor is ready?
Hi,
no we do not have a figma template. All demo you currently see are made with WP Bakery.
All the best, UNITED THEMES™ Customer Service Team
Hello, and great job for the theme ! I have a question about showcases I’d like to display in filterable portfolio gallery showcase much more information than only the title of the portfolio. Exemple displaying Hero type>caption>title field or another field in order to have more than only the title displayed. Do you think it’s possible ? Best regards
Hi,
thanks for your kind words. Out of the box your request is not possible. There are no further options to add custom elements to the portfolio captions.
All the best, UNITED THEMES™ Customer Service Team
Hello,
I am considering to buy this template, and as I read the comments I am wondering, do I have to buy and install WPBakery first?
Thank you in advance
Hello Stefeldann,
WPBakery is already included. You do not have to buy an extra license.
All the best,
UNITED THEMES™
Customer Service Team
Thank you for the fast reply!
You are welcome 
Why do you require Twitter plugin install? Why? Some of us don’t want to be on Twitter.
Hi,
It is only needed during the installation of a demo, after that you can switch it off.
All the best,
UNITED THEMES™
Customer Service Team
But why? What service doesn’t even provide? Tracking? I mean I don’t get why add something that some people just don’t want.
Hi,
sorry there is a misinformation in this case. The plugin is marked to be optional. So there is a Dashboard notification that it’s part of the theme but it’s not a required plugin. Even if activated, the plugin has no connection to twitter or their services as long as you don’t use it. You can disable the notification after everything is installed and as mentioned, the plugin can be skipped.
All the best, UNITED THEMES™ Customer Service Team
The Blog post on Brooklyn shows date published rather than date of event, how do I change this?
Site for reference is this: https://riverrodingtrust.org.uk/events/This event should say 31.10.20 but because I published it on the 13.10.20 it shows that. And it’s pointless to change the publishing date the 31.10 as it’ll be pending until that date and not useful for people who want to find information prior to the event. Theme is brilliant and the charity love the site, this is my one and only support question since purchase? Please don’t send me to your support forum… it’s not helpful as there is no option to submit a question. Can see others in the comments have the same issue. Hoping you can copy and paste their fix here.
Thanks,
Ali
Hi Ali,
has the event date been added as a custom field? Is there a data source? This request cannot be answered that easy.
Kind regards UT
Hi UT, no custom field. It’s part of the wordpress theme blog post. Where it automatically publishes the post details when you put it live – in the top right (side menu under ‘Publish’) “Published on: 13 Oct 2020 at 10:00” this data is visible on the front end and looks like the date of the event. That make sense? Otherwise please look at the event for 31.10.20 on this site; https://riverrodingtrust.org.uk/events/
If I could set the meta data of the blog post to feature the date of the event (so customisable) rather than the date the post was published that would solve my issue. Previous questions asking similar things about the post meta data;
1. Webdesigns4u PURCHASED
about 2 years ago Flag How do I remove showing “published date and year” on the blog page (grid layout) and in posts? Also is there a way to remove the “comments” under each post in the blog page (grid layout)?
2. enrison PURCHASED
over 2 years ago Flag we’ve had this theme for years. But, not used it because it seems difficult to get answers without getting lost in the support website, which we keep getting sent to. can someone just reply right here and tell us ==>how to remove the date and meta info from posts and post pages? we are worn out and would appreciate a reply to this thread with a clear answer. Thanks.
UnitedThemes UnitedThemes AUTHOR
over 2 years ago Flag Hi,
how you come to the conclusion that your threads are getting lost on the support system? Your last visit to the forums was back in 2015.
However, the topic you are looking for has been discussed multiple times on the forums.
You can place the following CSS in Theme Options > Advanced > Custom CSS
.single-post #primary .entry-meta { display: none; } This will remove it from the single post and
.blog article .entry-meta { display:none; } Best Regards UT
3. parmar_abhishek PURCHASED
over 6 years ago Flag A question about blog posts. Is it possible to disable the information (date and by whom) about the post. I wish to remove the date that I posted the blog post. Is this possible?
These comments are dealing a different topic. Yours is totally different since you like to exchange a date not hide it.
If you like to display the event date as the date inside the grid box. You need to work with 2 custom fields one field declares that the post is an event post and the other field will contain the event date. Once you have these files, you need to modify the template.
We recommend using a child theme in this case. Then place a copy of partials/blog-grid/content.php inside the child theme by keeping the folder structure and then modify the 2 occurrences of
<?php the_time(‘d’); ?> <?php the_time(‘M’); ?> <?php the_time(‘Y’); ?>
By wrapping them with a conditional which checks if the post is a event or not.
See: https://developer.wordpress.org/themes/advanced-topics/child-themes/ and https://themeisle.com/blog/custom-fields-in-wordpress/ (skip the part where they talk about the editor)
Custom Fields are by default hidden in Brooklyn, because they can slow down the editing screen. To reactivate them, please open Theme Options > Advanced > Performance Settings.
Kind Regards UT
Hey. is it possible to just import a single demo page instead of the whole demo?
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
you couldn’t see the support badge i have here to just answer my “simple” question?
Hi,
we are just channeling all support requests into the forum. The forum has more features to provide support such as attaching screenshots or videos / code snippets etc.
Kind Regards UT
Beautiful design. But wp bakery has been the worst builder i ever tried. elementor did´t work well for the theme as well. I ended up using completly different theme than brooklyn. Is their any way i can get an refund? if my key is not activated?
Hi,
all demos are built with WP Backery. Means you need to use it to change the actual demo content. Elementor is fully compatible but can’t edit the WP Backery Elements. Please drop us a message via profile: https://themeforest.net/user/unitedthemes
All the best, UNITED THEMES™ Customer Service Team
Hi, after the import on the page edit, will I find the pages created in WPBakery Page Builder or is this using a different page builder for drag and drop?
2. I also noticed most demos are all on one page for example about and services, do you have any demos where you can import individual page layouts for about and contact etc?
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hi, Just wanted to know about a store option. I saw you mentioned 11 months ago there would be one added. I love the Brooklyn theme, but the lack of a store option means I have to purchase a different theme instead. Let us know. Thanks.
Hi,
the theme already has all necessary store features and option and fully support WooCommerce A demo is in progress.
Kind Regards UT
