23211 comments found.
A lot of the text on the new pages, especially My account can’t be translated with Loco Translate.
Hello, @pc-data,
I have just checked your site now and the My Account is also translated on your site perfectly please see the below-given screenshots, it must be the cache issue at your end nothing else.
https://postimg.cc/ppbZZQy8
https://postimg.cc/Ty4jWgZK
Regards, P-THEMES.
Sorry, I meant the pages changed in the new version 5.5.0 (it was reverted back due to that issue), like the navigation menu on the left side on the my account page (Dashboard, orders etc.) as well as those new buttons with icons on the dashboard page with those same names.
Here are two screenshots showing the text that is not translatable (the return to shop text in the empty cart page appears in loco after syncing, but the translation doesn’t work even after clearing cache):
https://imgur.com/a/mIl9XvGHello, @pc-data,
Please make sure that you have also translated the WooCommerce plugin as well and if not then translate it and check back, Otherwise, please contact us via our support system with your site WP-Admin Login details and the screenshots of the issues so that our experts will check it for you.
Regards, P-THEMES.
Hi im getting this message: Your ip address is blocked as spam!!! this is the ip: 161.35.217.7
Hello, @Thrmda,
I have whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Hello there, I baught your time several times but since this morning when I want to register, i get this message : “Your ip address is blocked as spam!!!”
Please help !!
Hello, @JulienCotel,
Can you please contact us via our support system with your site WP-Admin Login details and the purchase code with which you are facing the issue so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
I just want to add meta data like SKU above to SKU in single product gage as following but don’t know where and how to add this.
MANUFACTURER: MANUFACTURER PART NUMBER:
Please help me with step by step guide along with copy and paste code.
I want this both meta data for each product when I will start import the product via .csv file also like regular import.
Hello, @naurej,
I am sorry but you have to add the SKU and Meta Manually for every single product by editing every single product as per your requirements and there is no global or automatic way.
And you have to turn ON the (Product Meta) from Porto >> Theme Options >> WooCommerce >> Single Product as per your requirements.
Regards, P-THEMES.
Thanks for your reply but sorry to say that, this is not what I am looking for. Actually I want to add and display two additonal meta data like SKU at above or below to SKU such as following:
MANUFACTURER:
MANUFACTURER PART#:
Hello, @naurej,
Sorry to say that but this is not possible with Pre-Built Layouts of the Single Product pages, you have to use Custom Product Layout Builder and create your own layout and then use Custom HTML and elements to show any of the data any where on the page as per your requirements.
How Custom Product Layout Builder Works:
We proudly announce the latest feature in Porto WordPress called ”custom product layout builder”, First of all, you have to go to Appearance >> Theme Options >> WooCommerce >> Single Product, you will find a new page layout called ”Custom Layout”: https://pasteboard.co/IFTy89J.png , after selecting this, you have to enable product_layout post type in visual composer role manager: https://pasteboard.co/IFTz9YN.png , Then you have to go to the new Custom Post Type ”Product Layout” and add new Layout: https://pasteboard.co/IFTzEPi.png After that, you can now create a new product layout using Visual Composer Backend / Frontend editor: https://pasteboard.co/IFTA2q8.png , now save it and again go to Appearance >> Theme Options >> WooCommerce >> Single Product and select that layout from there and save changes: https://pasteboard.co/IFTAuFF.png , It will work for you.
You can read more about it here in Theme Documentation:
https://www.portotheme.com/wordpress/porto/documentation/woocommerce-product-layouts/
Regards, P-THEMES.
gemstones.co
Hello, @shinestones,
Can you please explain your issue more clearly if possible with the help of screenshot: https://postimg.cc/JH0f4v2H
Regards, P-THEMES.
changing currency to euro crashes and home page and product pages. ticket created already please help.
Hello, @shinestones,
I have just confirmed from the support department and they said that they already replied to your support ticket with a proper solution #105573, so please check your support ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
I am suddenly having issues uploading images while this theme is activated. I was in the middle of uploading a few images to try out different backgrounds, it uploaded the first one, and then suddenly gave the error “Post-processing of the image failed. If this is a photo or a large image, please scale it down to 2500 pixels and upload it again.” it then repeatedly gave me that message regardless of how many times or images I tried.
I tried a bunch of tricks online, disabled all the plugins, and it was only when I switched to another theme entirely that it suddenly worked. I have replicated it a few times – works fine when Porto is disabled, doesn’t when it is enabled. Same for child vs parent theme. Porto plugin doesn’t seem to effect it.
I don’t particularly want to disable the theme every time I have to upload images (to a webstore that features one of a kind products, none the less) but every time I do it now, the menu’s reset and switch around and some of the widgets move when I switch back too? it’s getting annoying to put back every time. Is there a fix for this?
Hello, @AlexBCadillac,
First of all, please note that this is not our Theme issue and our Theme does not have any influence on it, uploading Media is the WordPress core feature.
Please read the below given threads and try the solution suggested by the different peoples faced the same issue.
https://wordpress.org/support/topic/error-with-image-uploading/
https://wordpress.org/support/topic/post-processing-of-the-image-failed-3/
https://www.websitesseller.com/blog/solved-post-processing-of-the-image-failed-if-this-is-a-photo-or-a-large-image-please-scale-it-down-to-2500-pixels-and-upload-it-again/
https://stackoverflow.com/questions/58849039/wordpress-image-upload-time-error-post-processing-of-the-image-failed
https://wordpress.org/support/topic/image-upload-problem-http-error-post-processing-of-the-image-failed/
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 01/09/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi – this issue seems to be everywhere now. I cannot upload anything or even do things like deactivate plugins while the theme is activated. I am going to re-install wordpress – can you please deactivate my license so I can re-install the theme? I have undergone a URL change and its not recognizing the new one. I cannot deactivate it myself as it gives me a “memory limit exhausted” error every time I try (limit set to -1 at the moment).
Hello, @AlexBCadillac,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thank you very much, I have been able to get it working again! 
You’re Welcome!!
Theme options not working, I’ve sent ticket to support.. please response quickly, we are going to launch our website soon
Hello, @polastudio,
I have just confirmed from the support department and they said that they already replied your support ticket with a proper solution #105458, so please check your support ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
Hello, there’s a bug with elementor, please update.
Hello, @willniev,
Sorry for the inconvenience but there is no such bug with our Theme, The issue is only on your site, we have replied to your support ticket #105439 and asked for the site credentials so please check your support ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
Where is Page Top Settings? On inner pages there is a background image in the header that is impossible to get rid off. In the code its “section top” and the image is slide-corporate-7-1.jpg
Hello, @compasslocal.
That is Revolution Slider has been set on your Home Page, You will find that Slider under Slider Revolution.
And the Slider has been set on your Home Page from Home Page setting, Please edit your Home Page and scroll below, you will find view options and under view options, you will find banner typeset as Revolution Slider and the Slider has been set from there, you can change or remove it from here: https://postimg.cc/TLrGvVmZ
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi. My homepage keeps redirecting me to ”.com/cart”. I installed the demo gym. How can I solve this?
Hello, @rafagnuunes,
Please make sure that you have set the correct Home page from WP-Dashboard >> Setting >> Reading as showing below:
If not then set the correct page from there save changes and check back and if yes then there must be some script in your WP core files which is creating the issue on your site and for that you have to contact your hosting provider and ask for the fix.
Regards, P-THEMES.
Hi. That was correct. I think I found the problem: in pages, “Home” has the title “Checkout page”. Maybe that’s the problem? How can I solve that? You can see it here: https://postimg.cc/Tywg5yRh
I managed to solve it by changing the “checkout page” on WooCommerce settings. But what page should I assign to “checkout page”, since “cart” is assigned to “cart”?
Hello, @rafagnuunes,
Sound’s Good!! That you have managed to solve the issue by yourself…
To manually assign a checkout page, you could:
Regards, P-THEMES.
Dear Sir, I like to buy the theme but I need to know which plugin compatible with this theme for the language, payments, products filter, log in with social and Gmail, and currency.
Hello, @laythsaleh,
First of all, thanks, thanks for showing your interest in Porto WordPress
1. For the Single Language you can use the Loco Translate plugin and for the Multilanguage you can use WPML plugin.
2. Payment Options can be set/handled by the WooCommerce our Theme does not have any influence on it.
The default payment gateways for WooCommerce are:
https://learnwoo.com/woocommerce-default-payment-gateways/
Other than those you can try with any third-party plugin which better meets your requirements.
3. Yith WooCommerce Ajax Product Filter is the Theme compatible and pre-packaged plugin.
4. Nextend Social Login and Register is Theme compatible plugin:
https://wordpress.org/plugins/nextend-facebook-connect/
5. WooCommerce Currency Switcher by PluginUs.NET. Woo Multi Currency and Woo Multi Pay is the Theme compatible plugin.
https://wordpress.org/plugins/woocommerce-currency-switcher/
Regards, P-THEMES.
Thanks a lot for the prompt answer.
You’re Welcome!!!
I have a problem that is driving me crazy! I changed the “Login menu” block in the header with an Italian text (see screen -> https://imgur.com/a/n7IG0xV), but the site continues to display the English text.
Temp site link -> https://thomasm83.sg-host.com/
How is it possible?
Hello, @igianni84,
You have to edit that block using Elementor page builder and then change and save setting in Elementor page builder and it will solve your issue.
Please go to Elementor >> Setting >> General and check “YES” the “Block” from there and save changes and then go to Blocks and edit the Block with Elementor page builder.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/08/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi Guys, thank you for code reset. how to disable annoying newsletter popup and that above topbar banner. thx
Hello, @marioaarrowads,
1. Please read and follow the instructions written in the below given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
2. Please go to Porto >> Theme Options >> General >> HTML Block and change/remove the code from there as showing below:
And also remove the code from Porto >> Theme Options >> Skin >> JS Code as showing below:
It will solve your issue.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 03/02/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
I have used my code in my site but I am no longer using this theme. I would like to use the code in a different website. Can you reset this please?
That’s ok. I’m going to buy again.
OK, Sure
Hi, one question… The submenu appears horizontally, how can I make the links appear vertically?
https://prnt.sc/v8xuceHello, @mehcantu22,
Please watch and follow the instructions showing in the below-given videos I have created for you:
https://jmp.sh/x954ft8
https://streamable.com/caposy
Regards, P-THEMES.
Hi guys! I’m building a webshop in hungarian language. I could translate almost everything, but i have a problem with the mini cart. I have translated everywhere, but the mini cart is still in english it say (“items”). Any idea what did i make wrong?
Hello, @oguzkaraarslanweb,
The Items and Item are different words:
Item: Singular
Items: Plural
So you have to translate both words seperately and then it will work for you:
Regards, P-THEMES.
As you show in the picture, there is no plural option.
https://hizliresim.com/WqkgZpHello, @oguzkaraarslanweb,
You have to edit it and then click on “Sync” https://postimg.cc/bZ3Y6hNX and after completing the Synchronization you have to click on the “Save” button as shown in this screenshot: https://postimg.cc/3kJY0cjt And then check, if still you will not find that plural word, contact us via our support system with your site WP Admin Login details so that we will check it for you.
Regards, P-THEMES.
thank you
You’re Welcome!!
i have some subcategory of men parent category. https://prnt.sc/v8tlwy
i have created a custom page with elementor , now i want to show all subcategory box depending on parent category.
now here showing all category. https://prnt.sc/v8tpwa
How solve this?
Thanks
Hello, @bakdbds,
First of all, you have to go to Appearance >> Customize >> WooCommerce >> Product Catalog and set “Category Display” as show “Show Subcategories”
And then you have to use Product Categories element on the page and set the Parent Product Category ID in it as showing below, It will work for you:
Regards, P-THEMES.
Does anyone know how to make the Members post type equal height? some members have longer titles than others so they do not keep alignment. thanks
Hello, @ukuyila,
The height of the Member post type depends on the image size and title length, the more lengthy the title is, the more height of the section is, so you can try to reduce the length of the title or simply set the height for the title using Custom CSS, Please share the screenshot and also the page URL so that I’ll check and try to create the Custom CSS for you if possible.
Regards, P-THEMES.
Hi, I used this theme on a different website and it has been deleted. Now I want to use my purchase code for another website, however, it says “this theme in use on another website”. Could you please assist me?
Hello, @erdibasak,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
