23210 comments found.
Why my Purchase Code is not valid ? Purchase Date: 2020-08-02 17:32:15 UTC
Hello, @Santiliano,
It’s because your local environment can not access to our servers https://portotheme.com & sw-themes.com
Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.
OR
Please enable curl extension form server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
I hope that helps.
Regards, P-THEMES.
now is working properly. How is possible ? Your host is not blocked from my provider. Why do you think is server issue ?
Hello, @Santiliano,
This is the known issue and already solved by many of the customers using the above-given solutions, and your issue was maybe because of some restrictions, and when it solved by you at that time the restrictions from not there.
But sounds good!! that your issue is resolved now.
Regards, P-THEMES.
Hi. I read that it is compatible with WooCommerce 4.5 & 4.6 but you do not mention it in the changelog (last mention version 5.4.5 (Aug 30th.2020) – Updated: Compatibility with WooCommerce 4.4.1).
Is just an omission? I want to be confident twice before proceeding with an upgrade.
Thanks George.
Hello, @kinisis,
The latest Porto WordPress Theme version 5.5.0 (Oct 30th.2020) is fully compaitable with the latest version of the WooCommerce 4.5 & 4.6.
Regards, P-THEMES.
Hi, When we try to Add products to cart after selecting options for variable products it shows the message “Please select some product options before adding this product to your cart”, even after checking variables are properly loaded and configured. We have theme version 5.4.5, we tried to download version 5.5.0 with the Download link but we get again 5.4.5, thanks.
Hello, @santiarango,
First of all, deactivate all the third-party plugins on your site, and then make sure that your WordPress must be updated to the latest version, If not then update it first and then you have to update the Theme by following this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
After that update all the Theme required/recommended plugins as well and finally check back your site after removing the browser cache, I am sure you will not finds this issue anymore and after that, you can again activate all of your site third party plugins one by one and check which one is creating an issue on your site.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 03/04/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
So this means I can´t download theme version 5.5.0?
We changed server and updated Wordpress and Woocommerce to the latest versions, Does asking for the latest theme version counts as support? Envato always have latest theme versions available for all users that purchased the theme.
Hello, @santiarango,
You can always download the very latest version of the Theme from Envato, By login into your account >> downloads.
Regards, P-THEMES.
That´s what i´m trying to explain you, when I download the theme from this link you just posted we get version 5.4.5 and not the new 5.5.0.
Hello, @santiarango,
Oh, I see, Yes, This is just the miswriting when uploading the Theme on ThemeForest we will solve it soon but do not worry the ThemeFiles you will find under it is the very latest version files 5.5.0 so update it and use it.
Regards, P-THEMES.
Perfect, Thanks for your support!
You’re Welcome!!! 
I just purchased this theme a couple of days ago. I installed shop 4 theme and found an issue. In the “SUBSCRIBE TO NEWSLETTER” modal, the input field “Your email address” is not aligned with “SUBMIT” button. Could you please let me know if it is a bug? Will you fix it and upload a new version?
Hello, @dondon200,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.newsletter-wrap .wysija-submit {
margin-top: 0 !important;
}
Regards, P-THEMES.
Hi, i updated your template from 5.4.6 to to 5.5.0 version and was gone Russian translation in woocomerce front end ((( How resolve it?
i not use any Custom Code, how translate this (https://yadi.sk/i/LqEN6STQYDMZ_A) texts, this strings not exist in languages/loco/themes/porto-ru_RU.po
i try edit part of my strings in this file languages/plugins/woocommerce-ru_RU.po but it not help me too (((
Hello, @RomaaaRio,
I can see your complete site is translated and working properly, only the My Account page is not translated and it is not working, we are sorry for this inconvenience, and also we are working on it as well, please be patience, once it will be fixed, we will share the complete solution here on ThemeForest, stay tuned…
Regards, P-THEMES.
So how does the licensing play out if you have your local development domain eg porto.test, your dev server dev.myhost.com, your staging server staging.myhost.com and your production server prod.myhost.com? 4 licenses? Thanks
Hello, @hcanning,
Please read and follow the instructions written in the below given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site-only-for-testing-purpose-
Regards, P-THEMES.
Hello, @andremitera,
Can you please also translate those strings under WooCommerce language files and check back.
Can you please let me know the exact location of the translation files before the update?
It was under wp-content/themes/porto/languages
OR
It was under wp-content/languages/loco/themes
If it was under wp-content/themes/porto/languages then yes it was removed due to an update of the Theme and you have to translate it again.
&
If it was under wp-content/languages/loco/themes then it does not have any effect due to the update of the Theme.
Regards, P-THEMES.
I have translations in wp-content/languages/themes with name porto-sk_SK. Tried also wp-content/themes/porto/languages but result is same. I was look on woocommerce translations but everything is translated. I found every text, to translate and add translations but it doesnt have any effect. I am also download this po and mo files to pc and check and everythink looks fine. old translations is still here, also some of new translations i add have effect. But lot of new translations do nothing…
Hello, @andremitera,
I can see your complete site is translated and working properly, only the My Account page is not translated and it is not working, we are sorry for this inconvenience, and also we are working on it as well, please be patience, once it will be fixed, we will share the complete solution here on ThemeForest, stay tuned…
https://postimg.cc/bZGpbNFg
https://postimg.cc/dD4YxTbn
https://postimg.cc/Mfcd5NkC
The issue on only with My Account Page:
https://postimg.cc/Q9CbNwMF
&
For Apply Coupon on the Check Out Page:
Please make sure that you have the translation string as porto under wp-content/themes/porto/woocommerce/checkout/form-coupon.php as showing below:
Regards, P-THEMES.
Thank you, coupon translate now work. I have also not translatable fields in new login popup and when cart is empty button return to shop (this field i was also upadte string to porto in cart-empty.pho so now it work) . Thx for help.
Hello, @andremitera,
Sound’s Good!!!
You are the best
Regards, P-THEMES.
Hi! Do you have figma archives?
Hello, @esaonda,
First of all, thanks for showing your interest in Porto WordPress
Can you please explain What Figma archives is?
Regards, P-THEMES.
Hello, @esaonda,
No, sorry to say that but we do not have that feature in our Theme. you can try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
and psd files?
Hello, @esaonda,
No, there is no PSD files in the Theme package, https://postimg.cc/QKmbztFf
Regards, P-THEMES.
How do you detach the license from a previous domain name no longer in use?
Hello, @hcanning,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
From V5.5.0 i can’t translate the new order complete text like “Order Number”, “Status”, ” Payment Method”, “YOUR ORDER” and many more. Can you fix this? Thank you.
or the text “(x-item) has been added to your cart”
Hello, @fantasiatoys,
Can you please also translate those strings under WooCommerce language files and check back.
Can you please let me know the exact location of the translation files before the update?
It was under wp-content/themes/porto/languages
OR
It was under wp-content/languages/loco/themes
If it was under wp-content/themes/porto/languages then yes it was removed due to an update of the Theme and you have to translate it again.
&
If it was under wp-content/languages/loco/themes then it does not have any effect due to the update of the Theme.
Regards, P-THEMES.
Looking here at most recent public comments, I see your excelent reaction time. Usually a couple of hours. Congrats! Only wish it would also be as fast in the ticketing system 
Hello, @gherghescu,
Thanks for your appriciation we count it a great honor that you are using Porto Theme and look forward to continuing to work together.
We are working really hard to provide our best, but due to Latest update and also higher then the normal amount of tickets a couple of hours delay in the Support Tickets but we are working on it and hope you will find it fast enough soon.
Regards, P-THEMES.
hello, the following situation occurred in the last update of the theme. While it looks neat in the customization section, it is actually in corrupt format.
picture: https://hizliresim.com/sPA2Gi
Hello, @oguzkaraarslanweb,
It seems to be your site Child Theme Customization issue, Can you please activate the Parent Theme and deactivate all the third party plugins and check back after removing the server, site and browser cache, I hope it will solve your issue and if not then please contact us via our support system with your site WP Admin Login details so that we will check it for you.
Regards, P-THEMES.
I did what you said but it didn’t improve
Also, the changes I made on loco translate are no longer reflected on the site. What is the solution to this problem?
Hello, @oguzkaraarslanweb,
1. Sorry for the inconvenience but you are right, we have updated the design of the Woo pages in our latest update of the Theme.
Updated: the design of Cart, Checkout, Order Complete, Wishlist, Myaccount, and Login pagesClearly written in the changelog: https://postimg.cc/rzTCzDY1
So this is the default design now and you can change it using Custom CSS as per your requirements.
2. I can see your complete site is translated and working properly, only the My Account page is not translated and it is not working, we are sorry for this inconvenience, and also we are working on it as well, please be patience, once it will be fixed, we will share the complete solution here on ThemeForest, stay tuned…
Regards, P-THEMES.
okey, thank you.
You’re Welcome!!
I have the same problem as more people here in the comments. After updating to version 5.5.0 my translations are gone (some of them) and I am unable to change them with Loco translate. I see the string, I make the translation, but nothing happens on the website. I flushed the cache, but did not work. It mainly affects some buttons and the customer account menu.
Also, the “My account” menu is now changed to default. I used to be able to hide menu items that were not relevant, like “Downloads”, but that one is back and I don’t know how to turn it off. On the other hand I am not able to put “My Subscriptions” menu item in the customer menu, that used to be there.
Please take a look at it. Thanks.
Hello, @Laars2005,
Can you please let me know the exact location of the translation files before the update?
It was under wp-content/themes/porto/languages
OR
It was under wp-content/languages/loco/themes
If it was under wp-content/themes/porto/languages then yes it was removed due to an update of the Theme and you have to translate it again.
&
If it was under wp-content/languages/loco/themes then it does not have any effect due to the update of the Theme.
And Regarding that Downloads, Maybe you removed it Custom Code, and that code also removed due to an update of the Theme. so you have to check it again.
If still finds the issue contact us via our support system with your site WP-Admin Login details so that we will check it for you.
Regards, P-THEMES.
Update from 5.4.6 to 5.5.0 removed translations (done with WPML) in basket and checkout, also changed layout on this pages.
Also the following code for “Continue shopping” after adding a product to basket in function.php doesn’t work anymore:add_filter( 'wc_add_to_cart_message_html', 'add_continue_shopping_button', 10, 2);
function add_continue_shopping_button( $message, $products ){
$message .= sprintf( '<br /><br /><a href="%s" style="clear:both;margin-top:5px;text-decoration:underline;">%s</a>', esc_url( wc_get_page_permalink( 'shop' ) ), esc_html__( 'continue shopping', 'woocommerce' ) );
return $message;
}
Will there be a fix for this or is it necessary to make all adjustments again?
This really sucks 
Hello, @rene_scrubei,
I am sorry for the inconviniance but those are Custom work and you have to adjust your Custom work again with the new changes.
Regards, P-THEMES.
But why did you change layout of basket and checkout pages? They looked much better before then they do now. This is only making unnecessary work.
Hello, @rene_scrubei,
Sorry for the inconvenience but you are right, we have updated the design of the Woo pages in our latest update of the Theme.
Updated: the design of Cart, Checkout, Order Complete, Wishlist, Myaccount, and Login pagesClearly written in the changelog: https://postimg.cc/rzTCzDY1
So this is the default design now and you can change it using Custom CSS as per your requirements.
Regards, P-THEMES.
Please fix this bug: “Your ip address is blocked as spam!!!” IP of my server is 94.23.73.16 I have hosted many website with other license. Please correct this quickly, i can’t work… i’m waiting for you..
please @PT-Support2 help me. I’m waiting for you for work. I’ve 2 licenses that i can’t use, with 2 tickets opened: #105637 and #105558
Please fix it quickly
Hello, @av_comm1,
I have just confirmed from the support department and they said that they already replied to your both support tickets #105637 and #105558 so please check your support tickets replies and reply to your support tickets accordingly.
Regards, P-THEMES.
Can I add ”Buy Now” button next to ”Add to cart” with each product? Please Suggest
Hello, @loolbox,
No, Sorry to say that but this is not possible with Theme Options as there is no such option in the Theme for it, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
OR
You can try with any third party plugin which better meets your requirements at your own risk.
Regards, P-THEMES.
Hi Porto
Pls address Ticket #105473
Thanks
Hello, @kenyatents,
I have just confirmed from the support department and they said that they already replied to your support ticket #105473, so please check you support ticket reply and reply to your support ticket accordingly and please do not panic here for the support tickets, you will always get the reply once your support ticket will be resolved.
Regards, P-THEMES.
Hi. I am trying to update my website with the latest release of Porto theme but it is giving me the error ‘Update failed: Purchase Code is not valid!!!’ My website is on the same domain name as when first purchased. Advise please. Thanks
Hello, @Shirlina,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 06/12/2016. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
I do not need another 6 month support. I need to know why my purchase code has expired on the same domain it always has been. ‘Update failed: Purchase Code is not valid!!!’ All i am trying to do is update the theme within the WP Dashboard.
Hello, @Shirlina,
This is because of the old Theme you are using on your site, It is not properly connecting with our internal server activation engine for some reason on your site and you have to update the Theme manually by following the above article, and then you can reactivate the Theme and it will work for you.
Regards, P-THEMES.
Hi – I noticed in this demo on mobile device that the search function in the Main Menu disappears. If we buy this theme can we display search option in main menu? I assume so but wanted to check first. Thanks!
Hello, @charliekranz,
First of all, thanks for showing your interest in Porto WordPress
Yes, you can, please check my test site on Mobile.
http://hubdatasolutions.com/pearl/porto/shop1/
Regards, P-THEMES.
A lot of the text on the new pages, especially My account can’t be translated with Loco Translate.
Hello, @pc-data,
I have just checked your site now and the My Account is also translated on your site perfectly please see the below-given screenshots, it must be the cache issue at your end nothing else.
https://postimg.cc/ppbZZQy8
https://postimg.cc/Ty4jWgZK
Regards, P-THEMES.
Sorry, I meant the pages changed in the new version 5.5.0 (it was reverted back due to that issue), like the navigation menu on the left side on the my account page (Dashboard, orders etc.) as well as those new buttons with icons on the dashboard page with those same names.
Here are two screenshots showing the text that is not translatable (the return to shop text in the empty cart page appears in loco after syncing, but the translation doesn’t work even after clearing cache):
https://imgur.com/a/mIl9XvGHello, @pc-data,
Please make sure that you have also translated the WooCommerce plugin as well and if not then translate it and check back, Otherwise, please contact us via our support system with your site WP-Admin Login details and the screenshots of the issues so that our experts will check it for you.
Regards, P-THEMES.
