23211 comments found.
Hello. I bought a theme. Used it on one domain, then deleted it. And I want to use it on another domain. But on the new domain, the Purchase Code does not make the theme active. This is due to the fact that it was on a different domain. I am not planning on using two copies. I bought one copy and will use one copy. However, I want to change the domain of use. Is it possible?
Hello, @mig-ua,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello, has the login lightbox option been removed? I’m testing the latest update on a staging site and can’t seem to find it. I love the new cart, checkout, login & account pages btw, they look much much more up to date.
Hello, @jedi7777,
No, Its not removed but you can turn it ON/OFF from Porto >> Theme Options >> WooCommerce as per your requirements and thanks for your appriciation, love to hear from you 
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 29/09/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I want to sing in p-themes support page. I lost my password. I write my e-mail to get link for resetting my password but link did not come to my e-mail. I am waiting for 2 days. Please help
Hello, @gubresepetiadmin,
We have successfully reset your support account and one of our agent sent an email to your email biofettarim@gmail.com with your support credentials so please check your email now and try to Login into the support system with those credentials. I hope you will not finds the issue anymore.
Regards, P-THEMES.
Hi,
I use Porto on old website with other name. Now, i don’t use this domain but i can’t delete licence for to use on new domain.
How can i transfer licence my licence from Old domain to new domain?
Hello, @Keating14,
I am not able to find your purchase code in our DB with your Envato name, so please share your purchase code with us via our support system so that we will check/verify and reset it for you.
Regards, P-THEMES.
Hi, how can i change the website for licence. I change the name of website but i can’t change license.
Hello, @Keating14,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello, is this the same engine as the Porto theme for Magento. That one is really buggy, can I switch license to this one or will it crash too?
Hello, @ramezrafla,
First of all, thanks for showing your interest in Porto WordPress
No, Porto WordPress is for WordPress CMS, and Porto Magento if for the Magento platform so both are different you have to purchase a different license of Porto WordPress if you want to use it on your WordPress site.
Regards, P-THEMES.
hello. on the construction 2 business theme how do i make the phone number and icon in the header call a phone number when clicked?
it doesn’t matter what I change the link to in the html inside the header builder it just shows the current page url when clicked every time.
Hello, @martinbaron,
Please read and follow the instructions written in the below given article and by following the same way you can change the URL for that on your site as per your requirements OR you can use any HTML code as well for this.
https://smartwave.freshdesk.com/support/solutions/articles/12000068799--43-how-to-change-my-account-page-link-in-header-builder
And also could you please purchase support extension to get further support? Your 6 months of support period is expired 12/12/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi. “Updated: the design of Cart, Checkout, Order Complete, Wishlist, Myaccount and Login pages” Can I revert changes in this update?
Hello, @lenpaka,
We have only changed the design a bit, you can only change the design again using Custom CSS otherwise you have to use the old Theme version and Customize and update it with the latest plugins by yourself.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 26/09/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, we have purchased your template and we are setting it up. We need translations to Croatian language. I saw here in comments that there are some .po and .mo files (porto-hr_HR.po and porto-hr_HR.mo to be exact) but those are not for “wp-content\themes\porto\languages” folder, right? We tried renaming them to hr_HR.po and hr_HR.mo and putting them into that folder but its not working (we did define “define(‘WP_LOCAL’, ‘hr_HR’);” in wp-config.php). Thanks.
Hello, @ArtanisZG,
First of all, Please go to WP-Dashboard >> Plugins and Install and Activate the Loco Translate plugin on your site: https://wordpress.org/plugins/loco-translate/
And then go to Loco >> Themes >> Porto you will find the 4 default language files there which comes with the Theme package and those are: https://postimg.cc/XGvjMDqZ
English (Britain) en_GB
French (France) er_FR
Italian (Italy) it_IT
Turkish (Turkey) tr_TR
Now go to WP-Dashboard >> Plugins and Install and Activate the WP FileManager plugin on your site: https://en-gb.wordpress.org/plugins/wp-file-manager/
And then go to File Manager Plugin Setting >> wp-content/languages/ and create the (Loco) Folder >> then go to the loco folder and create another folder as (themes) and then go to the themes folder and download the Croatian (Croatia) language theme files from the links given below and upload to that themes folder.
https://postimg.cc/SXCTSyX3
Now, again go back to WP-Dashboard >> Loco >> Themes >> Porto and you will find another Theme language file as Spanish as showing in this screenshot: https://postimg.cc/YjZW3QDN you have to edit it and then click on “Sync” https://postimg.cc/bZ3Y6hNX and after completing the Synchronization you have to click on “Save” button as shown in this screenshot: https://postimg.cc/3kJY0cjt
Now finally check your site after removing the browser cache and you can change any word translation in that file as per your requirements.
https://www.dropbox.com/s/r5pgrtw6v58ykqx/porto-hr_HR.po?dl=0
https://www.dropbox.com/s/nzneyo2n2quojta/porto-hr_HR.mo?dl=0
Regards, P-THEMES.
Hi PT-Support2 ,
Thanks for the extensive explanation !
1. Hm, we don’t like having a lot of plugins (ATM we have only few, which are required by your Porto theme). It is almost always problematic when you have a lot of plugins (it slows the website, it requires you to update plugins often , etc).
I’m guessing that “WP FileManager” plugin is not necessary if we can create those folders you mentioned via FTP?
2. I didn’t understand the “Spanish” reference to be honest.
“Now, again go back to WP-Dashboard >> Loco >> Themes >> Porto and you will find another Theme language file as Spanish as showing in this screenshot: ”
You gave me two HR files, why would it be “Spanish”? Or did you use that just as an example?
3. Lets say we do this. After it is done, can we remove the “Loco translate” plugin or does it always have to stay installed?
thaanks!
Hello, @ArtanisZG,
1. Absolutely if you are using CPanel/FTP then no need for the File Manager plugin.
2. Yes, that was the explanation for the Spanish Files but take it in your case you will find the Croatian files instead of Spanish at the same place.
3. Yes, you can remove the Loco Translate plugin after that as well.
Regards, P-THEMES.
Hey, thanks a lot for help. I did as you told me and its not working, not as it should. I did clear the cache.
Problem is that some strings are translated with the .po/.mo files you gave us, but are not applied to website. For example, take a look at this screenshot: https://postimg.cc/ZCLvGq5t Clearly those strings are translated in po/mo files but they are still in english language on our website. We did everything as you described (step by step).
thaanks!
Hello, @ArtanisZG,
Ok, Now for this, please contact us via our support system with your site WP-Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
I have a question,I liked your theme and want to by it, but I’m stil unsure,is there any form of free trial?
Hello, @Criozz,
First of all, thanks for showing your interest in Porto WordPress
Sorry to say that but there is no such policy for the free trial, you can only check the backend of the Theme after purchasing it.
Regards, P-THEMES.
Hello sir, i need help. i have activate Porto theme on a test domain earlier. Now this domain & hosting got deleted. i want to deactivate porto from this and want to add on new website domain.Where i can do this ?? emails to service@portotheme.com are not working with the message email is not existing
Hello, @GeraldSims,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello sir, i need help. i have activate Porto theme on a domain earlier. Now this domain & hosting got damage. i want to deactivate porto from this and want to add on new website domain.
Hello, @lifehostbd121,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
I’ve downloaded the latest update 5.5.0, but the folder inside is porto_5.4.5. Can you please check?
Hello, @techibit,
I have just checked and finds the latest Theme under folder 5.5.0, Please download the latest Theme again from your Envato account >> Downloads and check back, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Just checked, but still the same.
Hello, @techibit,
Please contact us via our support system so that we will share the latest Theme files with you.
Regards, P-THEMES.
I have submitted the ticket just now.
Hello, @techibit,
Now, please be patience, once the support ticket will be resolved you will get a reply to your support ticket.
Regards, P-THEMES.
The purchase code is showing This code was already used in vedkee.com this site has been removed and we are not using this site anymore please reset this and if you want to associate a website associate it with subserveit.com
Hello, @srkfriends,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Since updated to WP 5.5.1 and latest our website is showing errors on mobile display and some missing media link on desktop. Actually entering the site without login in on desktops is displaying errors on the front-end but once we login everything goes back to normal with some missing media link that for won’t fix.
Hello, @abner7g,
Please deactivate all the third party plugins on your site first and then make sure that you also uodated the Theme and Theme required/recommended plugins properly and then remove the server, site and browser cache and check back your site, I am sure you will not finds the issue anymore and then again you can activate all the third party plugins one by one and check which one is creating an issue on your site.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 12/04/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Ok will do that thank you!
You’re Welcome!!!
Pre sale question. Hello, im interested in this theme for my new shop. Could you show me register, my account and checkout pages ? Most of themes have really limited my account pages
Nevermind I login to demos, sorry I didnt see that option at first place.
Hello, @gribilge,
First of all, thanks for showing your interest in Porto WordPress
Sound’s Good!!! That you have managed to login and finds the option, you are the best
Regards, P-THEMES.
Hello I am interested in your website I want to know if is possible to generate a purchase order in the method of payment for exemple, a restaurant
Best Regards
David
Hello, @DvDBluray,
First of all, thanks for showing your interest in Porto WordPress
No Sorry to say that but this is not possible, Porto WordPress Theme is fully based on WooCommerce for the Store functionality, and Payment Options can be set/handled by the WooCommerce our Theme does not have any influence on it.
The default payment gateways for WooCommerce are:
https://learnwoo.com/woocommerce-default-payment-gateways/
Other than those you can try with any third-party plugin which better meets your requirements.
Regards, P-THEMES.
Hello,my WordPress suddenly cannot install new plugins and themes. In the Dashboard, there is no “add new” button. How can I operate it? Waiting for your reply, thank you
Hello, @simple9966,
I think you are using the Multisite of the WordPress, In Multisite you have another Menu Item in Top bar as “My Sites” and when you hover over it you will finds the Menu Items for Themes and Plugins, you have to go there and you will finds the Add new Button:
Regards, P-THEMES.
Hello, my WordPress is not a multi-site, I thought it was a conflict between plugins and themes, but I disabled all plugins, and there was still no “add new” button, including plugins and themes, cannot add new ones. Then I switched the theme back to “Twenty Seventeen” that comes with WordPress, and the same too. Is it because I changed the administrator’s mailbox before? Is there any way to recover it?Thank you
Hello, @simple9966,
May it is because of the change in the administrator’s mailbox before and I am sorry but this is the Core WP issue, its better to contact your hosting provider on this issue, once it will be fixed with the default WP Theme like Twenty Twenty, It will automatically work fine with Porto WordPress theme as well, so contact your hosting provider and ask to solve the issue for you on your site.
Regards, P-THEMES.
I purchased the Porto theme for Magento and it crashed our site. The outputted HTML is of so low quality it takes a long time to load, reducing your ranking on Google. It breaks basic features in Magento2
Does this theme resolve those issues?
Can we get a refund if it does not work?
Hello, @ramezrafla,
Sorry to say that but this platform is only used for Porto WordPress, For Porto Magento please write your issue here:
https://themeforest.net/item/porto-ultimate-responsive-magento-theme/9725864/comments
Regards, P-THEMES.
The changes I made on the Loco translate are no longer reflected on the site. What is the solution to this problem?
Hello, @oguzkaraarslanweb,
I can see your complete site is translated and working properly, only the My Account page is not translated and it is not working, we are sorry for this inconvenience, and also we are working on it as well, please be patience, once it will be fixed, we will share the complete solution here on ThemeForest, stay tuned…
https://postimg.cc/ftzjLLwW
https://postimg.cc/qzhcgWdK
https://postimg.cc/tZvP4NSD
The issue on only with My Account Page:
https://postimg.cc/nCBsyxJ3
Regards, P-THEMES.
okey, thank you.
You’re Welcome!!
