Hi there,

Thanks for writing in! Please check our article on how to submit a request which guides you through the whole procedure.

We hope this helped!

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi, i try to open ticket but i dont have support anymore but i think since it always worked for years and now it does not i do not need to renew support by money

the article you send was for woocommerce blurry photo’s but it is on the site itself.. maybe you can mail me on my envato mail account for further support?

oh… i found it. i still dont know what the exact problem was but i deleted the “core” and reinstalled it… then regenerate thumbnails and now its ok so no need for further support

Hi there,

Glad to hear that you managed!

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Hi there,

Could you please send us a mail to office@select-themes.com and our team will explain the procedure.

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Hi there,

Please check if you have updated your theme to the latest version. You can read more about the procedure here .

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

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hm.. i downloaded the archive today and installed it. strange, ok.

Hi there,

The new demos, are included within the theme update. We hope this is resolved now and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Could you please provide us with your website URL so we can check. Possible you have an outdated version of the theme and their plugins, so please check this and follow our article on how to update the theme.

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Hi, yes it is: http://grace-at.com I have updated the plugins but the problem is still there. Currently this site is in coming soon mode, but am able to give you admin access if you let me know which email address I should use.

Hi there,

Could you please send us a mail to office@select-themes.com so we can check this.

Thanks.

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Hi there,

Sorry to hear this. Possibly you did not perform the update correctly, as this should not happen at all. You can check our article about it here and if you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

We could not replicate this, possibly these demos has similar widget, but each demo has their own styles. Have you cleared your database before importing the other demo, as possibly your previous content did remain due to this.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

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Hello, I imported it on freshly installed Wordpress and data base. Tried to import other Stockholm demos after it, and had no problem with them, only with INGER.

Hi there,

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Hi there,

Please note that the older demos can be used with Elementor as well.

When it comes to the older demos the native import method comes with WPBakery, so when you run import tool you will get WPBakery content, however, you can switch to Elementor and use it instead, all the same, shortcodes are included as well and you will be able to create your content using Elementor and our themes shortcodes.

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Hi there,

The box where products are is bigger, but since your blue box where your description is differs because of your different content ,

You can try something like this:

.woocommerce-page ul.products li.product, .woocommerce ul.products li.product {
        min-height: 455px;
}

.woocommerce ul.products li.product .product_info_box, 
.woocommerce-page ul.products li.product .product_info_box {
    min-height: 95px !important;
}

.woocommerce a.quick_view {
    margin-top: 10px;
}

.woocommerce ul.products li.product span.product-title, 
.woocommerce aside ul.product_list_widget li a, aside ul.product_list_widget li a {
    font-size: 11px;
}

We hope this helped and if you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Thaaaanksss a lot.

Hi there,

Glad we could help!

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Please check if you have updated the theme and its plugins according to our guidance here.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

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Hi there,

Thanks for writing in! Once we check we could not replicate this anymore. Do see that you have 6.2 version active now, so have you reverted back to the older version?

Also you can always try to save your permalinks in Settings> Permalinks.

Keep us updated on this.

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Hi there,

yes, I had a backup with the 6.2 version of Stockholm and reverted to this one. Currently I don’t dare to do the update again. My portfolio is the most important part of my website and when those links don’t work anymore the site is useless.

I think I’m waiting for the next release.

Hi there,

Possibly this was caused by you updating the theme and not updating the plugins that came along with the theme. You can check our article about it here because once testing we could not replicate this on our installation.

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Hi there,

Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.

So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.

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Actually, i don’t use this theme in any website. so i can’t deregister this theme.

Hi there,

Ok, possibly you did register it at some point and So if send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.

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Hi there,

Could you please provide us with your website address so we can check this on your end.

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What is your email? The support expired. It was working perfectly until I updated the theme to latest version.

Hi there,

Please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will check this on your end.

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Hi there,

Thank you for reaching us!

Support Select Portfolio part of Qode Interactive

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Hi there,

Have you updated the theme and its plugins to the latest version? Please check if you have done this, as once you update you will have access to all the new demos.

If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Yes the theme and all plugins are updated to the latest version. Waiting on the support center then. Thanks

Hi there,

Support Select Portfolio part of Qode Interactive

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Hi there,

Thank you for reaching us!

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Thank you. The plugin has been updated, cache flushed and animations are still not working. The images continue to be loaded roughly and in a seemingly random pattern.

I believe I found the issue. For others who may experience the same issue, disabling CDN with GoDaddy resolved.

Hi there,

Thanks for getting back and informing us about this. Possible there is a conflict between the CDN. Glad this is resolved thought.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

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Hi there,

Thanks for choosing our theme. Please note that the regular Elementor is more than enough to achieve anything you do see on our demo website, however you can always use Elementor Pro if you wish that.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

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Hi there,

As we had a major update of the theme, of course some demos are made with Elementor and some are with WPBakery, so you can choose which one you will use.

As for the Elementor demos, they can be used with WPBakery as well.

But please understand that the native import method comes with Elementor, so when you run import tool you will get Elementor content, however you can switch to WPBakery and use it instead, all the same shortcodes are included as well.

This means though that you will have to build your own content with WPBakery, but you have all the shortcodes available to use.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

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