491 comments found.
Hi, I bought this template like a year ago, but started to work with it just a couple of months ago, so I have still some issues dealing with it. Nevertheless I have one trouble that I dont know how to solve… How can I alter/change the look/structure of category pages. It looks like its generated somehow automatically and I have no idea how to access it to change it. I mean header, menu, footer etc. Thanx a lot!
Hi there,
The category page is the default layout which cannot be changed within our theme options. Also, it is a bit hard to tell what exactly you might encounter, so at least your website URL would help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, let me to specify it. Eg. I have category page UNESCO – https://willyfog.cz/rubriky/unesco/ (in my language rubriky page). But I can not set look and behaviour of the header/menu. I want header/menu to look and behave like this – https://willyfog.cz/cestovatelske-rady-a-tipy/. Where can I set it? I understand that it is not possible to set it through administration, but there has to be a code that defines it somewhere. Where can I find this piece of code. Thanx a lot.
Hi there,
Sorry for the misunderstanding. You should know that archive pages inherit the global Header settings so please check if you have set those as well as save the options once again.
Also, please check if you have updated the latest version of the theme(2.2.2) and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
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Hi, i am interested in buying this theme and have a few questions: 1. Are the graphics showing various destinations automatically generated by the theme or are manually created images? Refer to graphics here -) https://share.getcloudapp.com/KoulyOre 2. Similarly, the travel timeline graphic shown here, is it automatically generated or designed outside of the theme – Refer to graphics here -> https://share.getcloudapp.com/d5uPYBpD 3. Is google map generated as shown here, does it require any special license or coding? Also, why is it watermarked? Refer to graphics here -> https://share.getcloudapp.com/qGuly0Xr
Thanks.
Hi there,
Thanks for taking an interest! All the images that are included within the theme comes under copyright so if you intend to use them you will need to have al icense for them You can read more about it here.
When it comes to Google Map you can check this article which will help you.
We hope this helped and let us know if you have any additional quesitons.
Support
Mikado Portfolio part of
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My question is not about the copyright but if destination and timeline icon/graphic is generated by your theme or user?
Hi there,
It is added as an image within the destination item.
We hope this helped and let us know if you have any additional questions.
Support
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Hi, I can’t access the demo content. When I click on import, it takes me to a page stating that I am not allowed to access the content. I have registered my copy of the theme, uninstalled an re-installed it following all the instructions and I nothing has worked. Thank you
Hi there,
Please try to import the demo content from BackpackTraveler Dashboard > Import.
If you still encounter issues we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
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Hi, I loved your theme. I was wondering if the cost of 69$ is for a year or lifetime please. Thanks!
Hi there,
Thanks for taking an interest!
Yes, it is a one time purchase, which will grant you the theme files and as well as access to the updates when they are released.
Do let us know if you have any additional questions.
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Hi,I downloaded a theme demo to the WordPress but I didn’t select the’instal attachment’ option. What should I do now. Can I install the attachments separately or do I need to download the demo again?
Hi there,
Thanks for writing in! You could only repeat the import of options or Widgets and include attachments.
If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
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Hi! I’ve got a small question.. I can’t get the header of the ‘shop’ page the same as my other pages.. the settings are exactly the same. Can you help me?
https://chapterfernweh.com/shop/I fixed this.. got one other little problem in the shop. Where can I change the text ‘buy for ..’? That’s the only thing that isn’t translated automatically.
Hi there,
Please check that you have the same settings on your Shop page when it comes to your header. If these options are being set differently on the page itself they will overwrite your Global theme options.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hi there! I was wondering if I could just purchase an extra month of support? I just have one question about fonts. Thanks
Hi there,
Thanks for writing in!
You only have the option to extend the support license.
Also, you can ask the question here, and we will see if it is possible to help you from here.
Thanks.
Support
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Thanks! Yeah I just really don’t want to pay that much for 6 months of additional support when I really only have one more question.
It’s really weird, I’ve downloaded free fonts and gotten them to work in my additional css using this code: @font-face { font-family: ‘Reman’; src: url(‘webfont.eot’); /* IE9 Compat Modes / src: url(‘webfont.eot?#iefix’) format(‘embedded-opentype’), / IE6-IE8 / url(‘reman-webfont.woff2’) format(‘woff2’), / Super Modern Browsers / url(‘reman-webfont.woff’) format(‘woff’), / Pretty Modern Browsers / url(‘reman.ttf’) format(‘truetype’), / Safari, Android, iOS / url(‘webfont.svg#svgFontName’) format(‘svg’); / Legacy iOS / }
h2 { font-family: ‘Reman’, sans-serif; }
But when I try to do it with the new font I purchased, it won’t work. Here’s the code: @font-face { font-family: ‘Mirage’; src: url(‘webfont.eot’); / IE9 Compat Modes / src: url(‘webfont.eot?#iefix’) format(‘embedded-opentype’), / IE6-IE8 / url(‘Mirage.woff2’) format(‘woff2’), / Super Modern Browsers / url(‘Mirage.woff’) format(‘woff’), / Pretty Modern Browsers / url(‘Mirage.ttf’) format(‘truetype’), / Safari, Android, iOS / url(‘webfont.svg#svgFontName’) format(‘svg’); / Legacy iOS */ }
h1 { font-family: ‘Mirage’, serif; }
(I’ve also tried sans-serif)
Additionally, I really want to change the destination item titles, but have no idea how to code that, as it’s not “h1, h2, h3..”
I’d love it if you could help! Thanks
Hi there,
You can check our articles that can help you. How to use custom font and this one here so please double check if you have done the procedure adding the font the way we describe in our tutorial.
For the h1 in destination (the scriptive font, with the country) you can use this CSS to target it:
.single-destination-item .mkdf-destination-single-holder .mkdf-destination-single-title {
font-family: 'EpicRide', serif;
}And the title below is h3 so you will for sure be able to target it with this:
h1, h2, h3, h4, h5, h6 {
font-family: Montserrat,sans-serif;
}We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hey,
Thanks for the response, but my question is in regards to the code. I followed the directions from that article exactly and that’s what I’m having issues with.
Also, the code for the destination items didn’t work 
Hi there,
Could you please provide us with your website URL? Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there,
Wish I could, but the website isn’t live yet :/
Hi there,
This means that we do not have the possibility to check this on your end, once your website is set on a live domain, we’d be happy to check this on your end.
Thanks for understanding.
Support
Mikado Portfolio part of
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The theme doesn’t seem compatible with either Google Language Translator or GTranslate. I need a free, automatic and unlimited solution to translate my website into multiple languages.
I’ve submitted a ticket and I hope to receive a response quickly.
Hi there,
Thanks for writing in!
Please understand that these are third-party plugins that we have not tested with our theme nor can guaranty compatibility.
All our theme labels are translatable and the theme is compatible with WPML plugin that you can use to setup your multilanguage website.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello. I am planning to purchase this theme however, I would just like to know if the map integration does support street view feature instead of the map. Hoping for your response soon as I sent a request from your website but haven’t receive any response. TIA!
Hi there, Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
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Why don’t you reply to my support ticket? ( #71876) It was opened THREE days ago (and yet you seem to have the time to reply to some comments here)
I’m unable to import demo content because whenever I click on the “Import” button, an error shows up (“Sorry, you are not allowed to access this page”).
THIS IS URGENT
Hi there,
Thanks for writing in! We have checked your request and can see that it has been handled, so if you need any further assistance please continue the conversation with our support agent.
Thanks.
Support
Mikado Portfolio part of
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Hi! We bought the template one year ago with a very good results til now. We’re having some problems with Backpacktravel social network. More concretely with Instagram Feed. Since several weeks ago theres a lot of errors related with it and we don’t know how to solve. We’re trying to remove it but due it’s implemented on the template, we don’t want to commit a mistake and remove some other things of our blog. Could you give us some tip to find a solution please?
Thanks, Ignaso
Hi there,
Please check if you have updated the theme and its plugins to the lates version. You can follow the procedure here.
We hope this helped as there have been a fix and improvement of the Instagram feed plugin in the latest theme update!
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Hi again, we all updated, even plugins. We’ve had several versions of the template with errors in instagram feed but now it’s a Fatal Error.
Fatal error: Uncaught Error: Undefined class constant ‘INSTAGRAM_USER_ID’ in /home/aquafusi/public_html/www.gazpachoymochila.com/wp-content/themes/backpacktraveler/framework/lib/mkdf.layout3.php:154 Stack trace: #0 /home/aquafusi/public_html/www.gazpachoymochila.com/wp-content/themes/backpacktraveler/framework/lib/mkdf.layout1.php(92): BackpackTravelerMikadoClassInstagramFramework->render(Object(BackpackTravelerMikadoClassFieldFactory)) #1 /home/aquafusi/public_html/www.gazpachoymochila.com/wp-content/themes/backpacktraveler/framework/lib/mkdf.layout1.php(85): BackpackTravelerMikadoClassPanel->renderChild(Object(BackpackTravelerMikadoClassInstagramFramework), Object(BackpackTravelerMikadoClassFieldFactory)) #2 /home/aquafusi/public_html/www.gazpachoymochila.com/wp-content/themes/backpacktraveler/framework/lib/mkdf.framework.php(356): BackpackTravelerMikadoClassPanel->render(Object(BackpackTravelerMikadoClassFieldFactory)) #3 /home/aquafusi/public_html/www.gazpachoymochila.com/wp-content/themes/backpacktraveler/framework/l in /home/aquafusi/public_html/www.gazpachoymochila.com/wp-content/themes/backpacktraveler/framework/lib/mkdf.layout3.php on line 154
That’s the error that appears now. If there’s any option to remove this part and use another plugin for IG that will be better for us.
Hi there,
Have you updated all the plugins that come within the theme? Please provide us with your website URL so we can check.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi again, Yes we updated all the plugins that comes in the theme. Website: https://gazpachoymochila.com/
Thanks
Hi there,
We do not see that you have updated the Instagram feed plugin form here, could you please check if you have updated it to Instagram Feed version 2.1.
Also, try to disconnect and reconnect to your account after this.
Please keep us updated on this.
Support
Mikado Portfolio part of
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is it rtl compatible?
Hi there,
Please read this: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002367198-Do-Qode-Interactive-Themes-Support-RTL-Right-To-Left-Text-Let us know if you have any additional questions.
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Hello,
Code is already registered for other domain ==> but i delete my old domain and buy another domain.
What i can do to register theme?
Thanks !
Hi there,
Alright, please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
Support
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Hello! Your support page doesn’t work. It doesn’t confirm my email and I can’t simply login. I have issues with the theme, It’s not saving the changes I’m doing for my blog posts.
Hi there,
If you do have this issue please check our article that might help here, also we have verified your account so please try to log in once again.
Thanks.
Support
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Hello is it possible to link the destination map locations to external urls? I dont want to go to blog posts (destinations page) but link to my external instagram stories.
Hi there,
Thank you for reaching us!
The map is leading to the destination page, but it cannot be leading to a custom URL unfortunately.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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For the destination map, Would it be possible for website visitors to click on the pin and be taken to a custom url, like an Instagram post?
Hi there,
If you refer to this page, the pins on the map are for leading to the destination page, but it cannot be leading to a custom URL unfortunately.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
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I’m really disappointed to have purchased these theme. Many of your custumers are asking you since months to solve the problem of H3 title. Nothing changed even with the last update. I casually found in these comments a code to add to function.php, that a person had from your assistance (the assistance did not give it to me, they told me that they cannot help)
/** * Change the heading tag for single blog posts title. */ function change_blog_post_title_tag( $params ) { $params[‘title_tag’] = ’h1’; return $params; } add_filter( ‘backpacktraveler_mikado_filter_blog_part_params’, ‘change_blog_post_title_tag’, 11 );
This code is working and I have to tanks this guy for writing it here (and not your assistance) but the code is also changing from H3 to H1 all the titles’posts in Archive category pages, and this is a big problem. I asked help to the assistance, the answer is:
“we are not in a position to accept any custom work, because we primarily need to focus on providing Theme Support to all customers.”
THIS IS NOT CUSTOM WORK, THIS IS A PROBLEM OF YOUR THEME. You can’t put h3 for a post title, it’s destroying SEO. MANY OF YOUR CUSTOMERS ARE TELLING YOU THE SAME AND ASKING TO SOLVE THIS PROBLEM.
I’M STILL WAITING FOR WRITING A REVIEW FOR THESE THEME, hoping that the assistance will solve this problem. I need a solution (WE NEED, you customers are asking you since months) for having the default title of Wordpress articles in H1 and not H3, without changing the title also in blog list Archive.
I hope the assistance will give me another proper answer soon.
Hi there,
We found your request and our dev team will take a look as soon as possible. Please continue this conversation on our helpcenter. Thank you.
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The assistance I payed for 1 year IS NOT WORKING. And some of my comments here has been deleted. They were not offensive! Please I’m waiting help from the assistance team. They answer once every 2 days. People is paying for a service. IT’S ONE WEEK IM WAITING HELP.
Hi there,
Sorry but we do not delete any comments. Our support team is there to help and you will for sure get assistance. Please understand that our system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue and it takes more time for us to get to it.
Thank you for your patience.
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Hi Guys, the slider plugin that was included in theme has bugged the whole site – it was resolved when I updated the theme to new version and updated the slider. However, the slider no longer works as the new version says I need to put in the register code. Where can I find it?
Hi there,
Please note that Revolution Slider does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
But if you need an immediate update of any of the plugins, please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and one of our support agents will provide you with the latest versions.
Thanks.
Support
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I bought the theme and I payed for 1 year assistance few days ago. I immediatly had problems downloading the demos and I wrote to the help center. NO ANSWER IN 2/3 DAYS. When it’s written that you answer in 24h hours. I’m also suprised that there is not an open forum where the answers to other people questions are public, so many problems can be solved alone, reading other people topics. In this way the assistance has probably to answer many time same questions.. anyway.. I need to start working on the website as soon as possible and I wait the answer. it’s written that you answer in 24h hours.
Hi there,
We have located your request and can see that an agent has been assigned so please keep your conversation with our support agent and you will get all the help you need.
Thank you for your patience.
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