8684 comments found.
Hi, On big screen The background images are not loading, Please do help me with this issue.
Hi nearpte! We are sorry but we are really not sure what you refer, you don’t see for example background images in our demo? What is the URL if your site?
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi there! Whenever we register and we des-register the theme, then if we want to register it again, we get an error saying that the it is blocked. Why is that happening? What can we do if we have different environment before going to production? Thanks!
If you have an error is probably because you are using also in another domain. Anyway, if you think there is a problem you can contact us from here privately: https://themeforest.net/user/undsgn
Hello, in blog post, the media section is not working (media on posts is enabled in theme options).
The same section is working properly in Portfolio.
See: https://imgur.com/a/MMzehAn
(cannot open support ticket) Thank you
Hi davidfoures! You need to activate the Page Builder for all Post Types, please check the step 5 of the correct installation procedure: https://support.undsgn.com/hc/en-us/articles/214000625#&gid=1&pid=2
Hi, congratulations for the theme, but I encountered the following problem. I can’t get tag navigation to work. Recalling a tag selects random posts, whether they contain that specific tag or without.
Hi scaligiuri and thank you for appreciate Uncode! Please find here how to create proper categories and tags pages: https://support.undsgn.com/hc/articles/213459549
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thanks a lot, solved!
Thank you for the confirmation! Much appreciated! 
Hi there,
I have a few questions i can not solve. Could you please help me?:
1 – How can i change de active button color of the left menu. I tried with this but it doesn’t work: .vmenu-left .menu-container .row-inner * > li > a:hover{ color: #01f9ff !important; }
2. How colud i aligne the slide to the right with the rest of the images. I tried with padding and margin but it doesn’t work: http://destilleria.com/nova/la-destilleria-2/ (second image) 3. How can i convert the vertical middle black border to go from the top to the bottom, with no white space on top end bottom: http://destilleria.com/nova/4. Is there a way i can put a normal button “add to cart” under the shop products instead of having the “add to cart” when you go on top of the product image? And where could i change the word on the button?
Thanks very much in advance. 
Hi Durguins! Don’t worry! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello, I like to ask if this theme can be used on multiple sites or just one. Thanks
Hi Scrutiney, and thank you for your interest! When you buy an item on ThemeForest you can build 1 final website with 1 purchase code (this is the same for any theme you buy): https://support.undsgn.com/hc/articles/115000880409
Hello there, We have high db autoload our site. That has Uncode theme.
As we can see, the uncode_settings is what’s taking up the most, with an astronomically high number. We want to see if all that data is really necessary to “autoload”.
| LENGTH | option_name |
—-—-—-—---—-—-—-—-—-—-—-+
| 844072 | uncode_settings |
| 98614 | uncode
Hello,
the option “uncode” contains the all the options saved in the Theme Options panel. If you have many plugins that create custom post types, several layouts (i.e. the list available here https://undsgn.d.pr/EC70Mt ), many colors, fonts etc. the record gets bigger and bigger. My recommendation is to check among your Theme Options what isn’t used and remove that.
Anyway, if you need support is for for native and promoted features, offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hey Guys,
Is it possible to setup a carousel where Slide 1 is just normal content that we enter in a content block, Slide 2 shows the most recent blog post using the post block, and Slide 3 shows the most recent portfolio using the post block?
I’ve tried setting that up and slide 2 and 3 are both blank. Struggling to work it out.
Thanks in advance! Andrew
FYI, this is how i have it setup: https://tinyurl.com/y2dgf6lf
Hi MetalPotatoUK! We are sorry but we don’t think you can nest complex elements like the Posts module in a Content Slider. We create a quick test ( https://undsgn.d.pr/c7hnTM ), and we saw that you need to remove the Loop and add this code, but I don’t if this complex nested layout can be used in production:
.no-touch .isotope-container > .tmb > .t-inside {
opacity: 1;
}
Hi Could you please tell me the code to customize the call to action button as your demo? so “button” style?
https://undsgn.com/uncode/homepages/classic-restaurant/Thanks R.
found in previous comments!...
Hello R.
the button in the demo isn’t customized via CSS, it is just the Call To Action menu with a button inside it and some CSS classes to define its shape and color as described on this page https://support.undsgn.com/hc/en-us/articles/213457169-Menu-Options (scroll until “Call To Action” and “Button Style” section please)
Anyway, if you need support is for for native and promoted features, offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, I’m trying to find the CSS to be able to change the default red background in the out of stock badge, but can’t find. HELP!
Just found a solution in one of your comments.
Glad to read that and thank you! Best
I have just installed Loco translate as I’m trying to change the out of stock text and it doesn’t want to change. I’ve used this plugin many times any issues with the theme that you know of?
Hi serobbins! We just activated another language in this test installation and everything works without the need to translate anything. This string is from WooCommerce, and Uncode just reference this WooCommerce string: https://undsgn.d.pr/ju3ou1
Unfortunately, we can’t tell you anything more from here, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, I have a question.
In the demo named “Creative designers” the logo is on the left and the (hamburger)menu is on the right. Is it possible with uncode to have the hamburgermenu on the left and to have the logo in the middle of the page?
Thank you for answering.
Regards,
Richard
Hello Richard and thank you for your interest.
Yes it is, as you can see on this demo https://undsgn.com/uncode/homepages/shop-off-grid/ The hamburger menu in this demo is aligned to the right, but from the Theme Options you can decide between the left or right side. Best
Hi, Thank you for your quick reply. Unfortunately the menu is a full screen menu I see in the demo above. We would like a hamburger menu on the left with a menu panel. Not a full screen menu. Is that also possible?
Looking at the most popular WordPress themes, mostly all of them have 2 options: left menu panel including the logo OR logo in the middle of the page with a hamburger menu on the right which opens a full screen menu. I did not see an option yet where there is a logo in the middle and a left panel hamburger menu.
Both your demos are the same as the above? I am looking for a left panel menu and a logo in the middle of the pageheader.
Thank you for your respons.
Regards,
Richard
Hi SocialPepper! Probably understand what you mean even if a single screenshot can be better of thousand words when it comes to designs, anyway, this is not an option. At least you can create something similar with the CTA menu: https://undsgn.com/uncode/homepages/shop-minimal/
I know what you mean Thank you very much for your replies and help. Have a nice weekend!!!
Thank you for the confirmation! You too!
Hello! I have another question for you guys. Sorry for asking so many questions but I am obsviously a beginner with uncode and i have some problems finding what i want exactly. Plus, my client’s website must be delivered quite soon so i am kind of in a rush.
My ideal was to have the entire CLASSIC FIRM page with an additional SHOP page (with the shop design demo). But i tried importing the classic firm with the single demo layout options but i clearly don’t get it because the result is just weird.
So, i decided to do everything manually and i was wondering how can i replicate the scrolling effect of classic firm theme / menu. I liked the simplicity of it!
Thanks!
Hi MarcHoublou! Not sure why the result is wired, I’m sorry but from here, without a link to your site or a few screenshots it’s really not possible to understand.
Anyway you can find here all the info how to create scrolling pages like the Classic Firm, there is also a video tutorial (please take care of the requirements): https://support.undsgn.com/hc/articles/115005344505
Then you can also add a shop layout using the Wireframes plugin: https://support.undsgn.com/hc/articles/360001634157
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Buonasera,
sto configurando la pagina prodotto di un sito.
Ora sono in Theme options -> single -> product—> Custom Fields.
Riesco a creare un campo personalizzato che vedo poi nella Grid Posts, ma non riesco a dargli degli attributi.
Come posso dare per esempio un button al mio Custom Filed?
Grazie
Hi MSStudio12! I’m really not sure you can give your button a special attribute from a Custom Field, we are sorry but we never promote such a feature. As long as I understand what you are asking for.
Anyway, if you need support is for for native and promoted features, offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello is there any way we can deactivate the purchase code because I no longer use that site and want to use it on a new site ?
Hi affixaffirm, and sorry for the delay! Yes, don’t worry, please send an email from the form you find here, and include your purchase Code: https://themeforest.net/user/undsgn
Can I activate the gutenberg editor with this theme? It went back to the classic editor and I don’t know how to change it.
Hi luisaverdee! Not sure to understand but definitely you can use both the page Builder both the Gutenberg editor (even if all our demos are based on the Page Builder).
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately (or at least ask for support with an account that bought the theme)! Thank you! https://support.undsgn.com/hc
Hi, the site I have Uncode on is showing VC code instead of rendered images. I assume this is due to having an outdated version of VC. My client is happy to pay for renewed support, but I just want to check – will you be able to assist with this issue if I go ahead and renew? Thanks
Hi Ali_Bongo! Really not sure to understand without a check to your website or at least without a check to a few screenshots. Please check if this link helps (since it’s an issue that can occur if you have an old version of Uncode): https://support.undsgn.com/hc/en-us/articles/360011829858
If you need to update an old version be sure to have a backup: https://support.undsgn.com/hc/articles/360001216518
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello there, I’am very interested on this demo: /creative-corporation/ But the font x8mv5kd2 is new for me. I do not know if this font is free to use or it have some license, I didn’t find any info about it on Internet. Please could you help me in order to evaluate the final price of the template. Thanks in advance.
Hi barreraalvarez and thank you for your interest! This font is not part of the Demo Contents, when you install the demo contents you don’t have this font but you can use some pretty similar fonts for example this one from Google: https://fonts.google.com/specimen/Inter
Hi! I wrote some questions to you guys a couple days ago, and since your customer service is incredible, i decided to buy the license! Be easy on me please i am an ABSOLUTE beginner with uncode and i would just appreciate some help with my misunderstanding of the integrations of layouts haha! Basically, i want the CLASSIC FIRM demo with a shop section (woocommerce) that would be SHOP DESIGN demo. I just want to integrate those demos and change the content because i really love the style of it! Unfortunetly i am having issues understanding how to do it. I tried to import the custom simple layouts by choosing classic firm and shop design but the result was simply…troubling haha! (By the way can i reset, not manually the bad changes i made?)
Thank you for helping such a « optimistic » noob!
Hi MarcHoublou and thank you for positive report!
Just import that pages and then copy the sections you need from a page to another, and adjust as you need, please follow this article: https://support.undsgn.com/hc/en-us/articles/360002620538
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Just Installed and having all sorts of issues. First off, Theme Options wont save: Theme Options not saved. [404] Error: 404 – Requested page not found.
Hi schmidyuc! 404 on a popular theme like Uncode is an evident server issue, please find here all the possible cause of error when saving Theme Options: https://support.undsgn.com/hc/en-us/articles/115000580429
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Dedeicated server with cpanel, PHP7.3, mysql 5 with a ton of ram and excessive memory limits.
Here is the error directly from the log: [11-Nov-2020 13:31:09 UTC] PHP Warning: Cannot modify header information – headers already sent in /home2/websiteuser/public_html/wp-content/plugins/uncode-privacy/includes/class-uncode-toolkit-privacy-public.php on line 98
Hello,
that warning says that a file of Uncode already sent headers, but that’s normal I’m afraid, we should know “who” tried to modify header informations after that. Do you have extra plugins maybe? The best idea, as already suggested, would be to allow us to have a glance to your admin by contacting our Help Center https://support.undsgn.com/hc
Hi undsgn! Firstly thanks for your astonishing work! I came across with a problem with product images after clean install (all recent versions of the theme and WooCommerce). How can I set Uncode to use WooCommerce thumbnails and not to generate its own. I’m not using Adaptive images (switched off in settings) but the system still generates uai thumbs wrongly resized. We have a lot of products with different image sizes and Smart Image Resize plugin to resize them properly. The mentioned plugin did his job fine, but Uncode don’t pick the WooCommerce thumbs and use the original files instead. Please advice!
Hi chakarov! Thank you for appreciate Uncode, unfortunately it’s really not possible to understand what you refer without a check to your website. From here we can only think of that if you are using the Content Block Uncode the crop is inside the Posts module and anyway, Uncode not uses the default images you expect, since he has it’s own images.
Please take a look—https://dcr.bg/продукти/кухня/кухненски-ножове/ivo-cutelarias-сатър-vintage-wood-15-см/ Not in English, but I believe won’t be a problem. Is there a way to set the correct images, the crop or else to accomplish it properly. I’ve regenerated the sizes several times. As I mentioned the new thumbnails are just fine, but discarded by Uncode.
Do you refer to the Related Products section? Try to create a custom layout and crop the size from the module itself (I really don’t think the plugin you refers to can work with Uncode): https://support.undsgn.com/hc/en-us/articles/214005985
I’m sorry, I gave the wrong link. The major problem is in category view—https://dcr.bg/категории/марки/ivo-cutelarias/
You have to use the natural ratio of the images…
OK, please hit F5
I think it is really impossible that this plugin can work with Uncode. Try regenerating the images with this plugin, then delete Adaptive Images ( https://undsgn.d.pr/Thasy6 ). If it doesn’t work they are not compatible and there is nothing we can do to help you in this.
So there isn’t an intelligent way to display it properly (all the same heigh and fit in box) and I need to manually resize all bunch of original images? And is impossible to tell Uncode to use the ready properly generated thumbnails?
You can ask the plugin authors of they have an hook you can use.
No sorry we never promote a build-in features like this.
OK! Thank you for reply! You can consider it for the future releases. All the best and keep the good work!
Hi chakarov! Yes sure we take care of any suggestion!
