Hello, @tenmfg,

You can change it from Porto >> Theme Options >> WooCommerce >> Single Product as per your requirements.

Regards, P-THEMES.

Hello, @khaydarov92,

Please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000057083--22-how-to-remove-size-guide-tab-how-to-create-different-size-guide-chart-for-different-products-

Regards, P-THEMES.

Hello, @jamalrizvi11,

I have just confirmed from the support team and they share this screenshot: https://postimg.cc/sGxZywT1

Regards, P-THEMES.

I have generated a ticket with jamalrizvi90@gmail.com. But I had purchased the theme with aliasghar25@gmail.com. Please find the below details for confirmation about my ticket. Please find attached a screenshot. Please revert with your findings

Ticket#106870 Envato user name: aliasghar25

Hello, @jamalrizvi11,

I have just confirmed from the support department and they said that they already replied to your support ticket with a proper solution #106679, so please check your support ticket reply and reply to your support ticket accordingly and please now do not panic here for the support tickets once the support ticket will be resolved you will always get the reply of your support ticket.

Screenshot shared by the development department: https://postimg.cc/dkt6crp3

Regards, P-THEMES.

Hello, @wheesht,

Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache: https://postimg.cc/svfh4Dys

@media(min-width: 1025px){
    #header ul#menu-shop-main-menu li {
    width: 150px !important;
    margin-right: 10px !important;
}
}

Regards, P-THEMES.

Hello, @Organd,

This is our Support Forum URL or simply you have to click on the below given Support Forum button and it will take you to our Support Forum:

http://portotheme.com/support

Regards, P-THEMES.

Hello, @VDjGFX,

Can you please make sure by going into WP-Dashboard >> Setting >> General and make sure that site URL is set there as HTTPS if you are using the SLL certificate on your site, and if not then please change your site URL as HTTPS from HTTP there and save changes and then check your site after removing the browser cache.

Otherwise, you can use this plugin as well:

https://wordpress.org/plugins/really-simple-ssl/

Regards, P-THEMES.

Yes, we are using https protocol, we have ssl for all our websites, this started with last update, and it only happens when looking single product page, on shop page, landing page checkout and every other page it works fine.

Take a look: https://irontime-sales.com/product/1-1-1-4-2-1-1-3-4-45-pipe-elbows-threaded-lot-of-4/

Hello, @VDjGFX,

But this is your site SSL certificate issue, Please once concern with your hosting provider on this and I am sure your hosting provider will solve it for you.

Regards, P-THEMES.

Hello, @crashette,

I have just confirmed from the support department and they said that they already replied to your support ticket with a proper solution #106679, so please check your support ticket reply and reply to your support ticket accordingly.

Screenshot: https://postimg.cc/McFvCYLh

Regards, P-THEMES.

Hello, @Thompson1977,

1. Yes, it is better to use the catalog format and create product. You can enable the catalog mode from Appearance >> Theme Options >> Woocommerce >> Catalog Mode >> Enable it and set the other options as per your requirements.

2. You can only set the search type from available options in the Theme Options >> Header >> Search Form >> Select the Search Content type as Product. You can only set the parameters for the Live search from Theme Options >> General >> Site Search >> Enable the Live Search and other options as per your requirements.

Regards, P-THEMES.

Hello, @khaydarov92,

Please go to Porto >> Theme Options >> General >> HTML Block and change/remove the code from there as showing below:

And also remove the code from Porto >> Theme Options >> Skin >> JS Code as showing below:

It will solve your issue.

Regards, P-THEMES.

Hello, @WebWizardsDev,

Please contact our Customization team and ask this from them, they will provide you best possible solution for it.

Regards, P-THEMES.

Thank you for your reply,

We have received more tickets about the latest Porto update: https://i.imgur.com/39oQRRX.png

Another hook that has been changed is:

- woocommerce_register_form has been moved

- woocommerce_account_menu_items no longer seems supported

We believe these are implementation errors / bugs. These are default WooCommerce hooks that should be supported. I urge you to consider a rollback of these changes in the next update.

Our plugin works with all themes. We cannot develop differently for 1 specific theme. Otherwise we are also forced to recommend other themes to our customers.

I ask that you please bring it up with the development team.

Thank you very much, Stefan

Hello, @WebWizardsDev,

I’ll forward this to the development department for work on it and if possible try to make it compatible with your plugin.

Regards, P-THEMES.

Hello, @mnatis,

I have just confirmed from the support department and they said that they already replied to your support ticket with a proper solution #106778, so please check your support ticket reply and reply to your support ticket accordingly. And please do not write/ask here now for the support tickets, as you will always get a reply once the support ticket will be resolved.

Here is the screenshot:

https://postimg.cc/H81szpsj

Regards, P-THEMES.

Hello, @RocketSpaceman,

Sorry to say that but we have not tested any of the third-party plugins for this reason with our Theme so we are unable to suggest you on this, you can try with any third-party plugin which better meets your requirements.

Regards, P-THEMES.

The answer I found is, WordFence. Solution found.

Sound’s Good!!!

Hello, @sfantagiro,

First of all, thanks for your interest in Porto WordPress

No, Sorry to say that but we do not provide the plugin with our Theme and we have removed the plugin from last 2 years from our Theme package, so if you want to use it, you have to purchase the plugin seperately.

Regards, P-THEMES.

Oh. One of your Porto theme user told me it Ultimate Addons for WPBakery Page Builder” plugin can download in your Porto customer portal. Is it true?

Thanks!

Hello, @sfantagiro,

Yes, It is true but it is only for the very old Customers like the Customers using the Theme for more than 2 hours and we will remove it from there soon as well because all the elements of UAFWB we have used on our Demos, we have already created/inserted those elements into our Theme Core plugin Porto Functionality.

Regards, P-THEMES.

Hello, @onlyjune,

I have just confirmed from the support department and they said that they already replied to your support ticket with a proper solution #106797, so please check your support ticket reply and reply to your support ticket accordingly. And please do not write/ask here now for the support tickets, as you will always get the reply once the suppor ticket will resolved.

Regards, P-THEMES.

Hello, @Flyfield,

Please read and follow the instructions written in the below given articles:

https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem

Regards, P-THEMES.

Also css class “carousel-center-active-item” seems to only highlight fourth item on the logo carousel, which is meant to be the center item for a row of 7 items, but if you change the row to contain for example five logos then it should be the third item that is highlighted, but it is still 4th.

Hello, @Flyfield,

Please read and follow the instructions written in the below given articles:

https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem

Regards, P-THEMES.

Hello, @KTL1328,

I have just checked the same thing on our Demo site on my personal Mobile Phone and it is working perfectly fine, please see this screenshot: https://postimg.cc/f3v8xS6k

It must be the cache issue at your end nothing else, please try to clear the cache of your site and Mobile.

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired on 28/08/2019. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

I have already cleaned the cache of my site and mobile, but the issue remains… Before the theme update I did not have a problem…

Hello, @KTL1328,

Please purchase the support extension and then contact us via our support system with your site WP-Admin Login details so that we will check it for you.

Your 6 months of support period is expired on 28/08/2019. According to the Envato support policy, renewing support is required for further support.

Regards, P-THEMES.

Hello, @born2excite,

Google AMP stands for Accelerated Mobile Pages and Yes, Porto WordPress is fully Optimized Theme and a Super Fast Theme.

You can use any of the Plugin for Google AMP as well with the Theme.

Please read the below given articles:

https://mekshq.com/faq/what-is-amp-and-how-to-use-it/

https://ampforwp.com/tutorials/article/configuring-amp-options-settings/

https://kinsta.com/blog/google-amp/

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/11/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @AlexBCadillac,

No, We have not changed the design/style of the “add to cart” notifications in our last updates of the Theme.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 01/09/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @onlyjune,

I have just confirmed from the support department and they said that they already replied to your support ticket with a proper solution #106797, so please check your support ticket reply and reply to your support ticket accordingly.

Regards, P-THEMES.

Hello, @sieker,

I have just checked your site and it is working perfectly fine at my end, please see the below given screenshots, It must be the cache issue at your end nothing else.

https://postimg.cc/bS9rvLKm

https://postimg.cc/4HgnZjFK

Regards, P-THEMES.