2369 comments found.
Is the license for Revolution Slider included in the purchase or is something we need to buy extra?
Hey guys!
The plugin files are included and actualised once per month or two. The license cannot be included, it’s not allowed by the Revolution Slider authors.
Thanks, Tom
Unpacking the package…
Installing the plugin…
The package could not be installed. No valid plugins were found.
Plugin installation failed.
Hey guys, you’ll need to install the Ark theme via FTP.
The tutorial can be found here: https://wpexplorer-themes.com/total/docs/install-total-theme/
after i update ark and wp to new version… google map won’t show up…. can you solve this problem?
Hey guys!
The map works, but google changed their services while ago and you need pay for the map views
I love this theme. But I have a few questions. 1. Where do I change slider banner image? 2. How do I make the header merges with the slider banner like the demo setup here: http://demo.arktheme.com/cosmos/?_ga=2.210493206.283327704.1609188829-1980322529.1609188829. My demo site is: https://www.yourmilliondollarpractice.com/?ign_skip=3721095971063
Hey Mathieu!
1.) You can change the slider images in the element settings. It might even be a background image
2.) It’s a type of the header, which is transparent at the top.
Thanks, Tom
Hi. I use dark background for the site but when I set the footer to “none” it displays a huge white gap under the bottom of the page. How can I solve this?
Secondly, when I want to remove the “website” or any other unnecessary fields from the comment form, it removes the enitre input field area. I guess there is a bug with it.
Hey Invisib!
1.) Well if the content is not huge enough, it will not push the footer down. So you will need to address this on your own vi CSS
2.) No bug, the fields should not be removed 
they are there according to WP standards. You can hide them via CSS.
Tom
Thanks, I see. Well I have an another problem. When I set paginatiion to the blog elements, the pages redirects to the 404 page. How can I fix this?
Hi invisib!
Best contact our support with your wp-login here:
http://arktheme.com/open-ticket/You will need to purchase the support pack if your old one has expired already.
Thanks and cheers!
OK. But you guys sure it’s me or there is a problem?
Also, the “reply” word under single post comments doesn’t change no matter what I write. Others are fine tho. How can I fix this?
Hey Invisib,
please open the ticket and I’ll get back to you .
Tom
I’m having issues specifically with the button and image modules in the editor. There’s an error when looking at the module and when you go to edit the images or buttons, nothing shows up in the module settings.
WP and Ark are recently updated to the latest versions and I’m running the latest version of PHP.
Here’s a couple of images of what I’m experiencing:
Hey llumcwebmaster!
1.) Have you moved your website from one server to another?
2.) Can you, please, delete folder wp-content/uploads/freshframework ?
This will lead to cache re-generation and it usually solves this issue. If you still experience this problem, please open a ticket at http://arktheme.com/open-ticket
Thanks, Tom
When i try to update to the new version, i get the following message
Fresh Framework cannot be downloaded, update cannot be processed, reason: problem with downloading
I belive this is casuing issues with my site. There is a bank white screen for about 30 seconds before the site loads. When i try a diffrent theme, i do not get this issue.
I have manadged to up date but still get the bank white screen for about 30 seconds before the site loads. When i try a diffrent theme, i do not get this issue.
Hi cml1007!
Please open a support ticket with wp-login at http://arktheme.com/open-ticket/ so we can check it out for you.
Thanks and cheers!
Hi, upgraded the wordpress to 5.6 and the theme to 1.51.0, but facing a weird issue: to edit the page/post without enabling Fresh Builder, it’s fine; after enabling and editing with Fresh Builder, save, close and click Edit again, the edit page shows the 404 error. Can you please confirm this happens at your side too?
Thank you.
to be more specific, how I created the bug:
1) Add new Page 2) under the wordpress default edit mode, create a page “Test” 3) Leave the content blank, click “Publish” 4) Once published, click “edit with fresh builder” 5) Choose “Add section from library” 6) choose “numbered list” (the first one apperared) 7) Quick Save 8 ) View Page 9) ‘Edit Page’, then you will see the 404 error
However, select other section from library may not necessary see the bug. I believe there are other sections may cause the bug as well. Please advise. Thank you!
Hey Greentealeaf!
I’ve tested it and it works for me without any issues.
Thanks, Tom
Hi greentealeaf!
I think the issue is that you cannot have page title/slug “test”. I don’t know the reason as I have not looked into it further but I have stumbled upon this myself some time ago so perhaps it is the same issue.
Thanks and cheers!
actually no, it happens to posts and page even if it’s not “test” in title.
maybe some extra clues: When I tried to click “updates”, under “Ark”, it also shows 404 not found error page
the bug of the “Updates of “Ark” is because of the codes ”<?php” on line 26 of /fresh-framework/framework/themes/updates/class.ffAdminScreenUpdatesViewDefault.php
But my 404 error on Post/Page still remains 
Hey guys!
we’ve just issued an update addressing the Ark Updates screen.
It should be approved shortly.
Thanks, Tom
Hi, I have just updated to the latest version of Ark Theme and WordPress and Fresh builder isn’t working anymore. You can see here: https://imgur.com/a/73mkxIf
Please we need you to fix it ASAP
Hi vic2r!
We have released update last week to address the new WP issues, please let me know if you still experience any.
Thanks and cheers!
Hey Vic2r!
1.) Please open a ticket to http://arktheme.com/open-ticket
2.) Please do not update your configuration on your production server .
Thanks, Tom
I have just updated to the most recent version and the fresh editor layout got broken. Absolutely all of the control elements have moved to the right pane. I cannot understand how to push them back. The only workaround for now is expanding the element. But it makes the theme almost unusable.
Clearing fresh builder cache doesn’t help. Disabling and enabling this plugin doesn’t help either.
Basically this is how it looks right now: https://imgur.com/a/4acfPbHAlso, I cannot understand how to add a language picker, there doesn’t seem to be a function for that.
P.S. Earlier today I updated WP to 5.6. I was forced to revert because half of the website was broken. Likely it is related to jQuery deprecation
P.S.2 adding a new page has turned into an IQ test as well. You have to switch to a default editor to set new page title. Otherwise you won’t be able to create a page.
Hi monorailcat!
We have released update last week to address the new WP issues, please let me know if you still experience any. Regarding the post title, we are aware of it and will fix it, in the meantime you can use the list of posts/pages to click on Quick Edit button and change it there.
Thanks and cheers!
Hey. I rolled back to the previous wordpress version a few hours before the theme update. But after updating my theme, Fresh Editor’s layout got completely insane.
All of the page editing tools have moved to the right pane as you can see from the screenshot here: https://imgur.com/a/4acfPbH
I can’t figure out how to fix it, it is extremely inconvenient, editing something is just a huge pain.
Will WordPress update fix it? I fear to do that because last time browser console was flooded with jquery errors.
Hi monorailcat!
First of all you should always test updates on Staging server first, especially if it’s a mission critical site, like an eshop for example.
To answer your last question, you will need to update to latest WordPress eventually so you might as well do it now. Latest Ark is compatible with it so as far as Ark is concerned you should not have issues. It is possible some other 3rd party plugins will give you issues, some of them will not be updated for new WP as fast as Ark was or perhaps never. If that happens you should go back to old version of WordPress (and everything else) just to have it stable, and then look for alternatives to the problematic plugins, sandboxing them on a Staging server.
Thanks and cheers!
You are sort of ignoring my main question. How do I return the fresh editor into main page container?
Please look at the screenshot.
https://imgur.com/a/Zsp1j6gSimply by dragging and dropping it into your main container. It’s in the sidebar, because you’ve dragged and dropped it there, by accident.
I wish it worked, but it doesn’t. No matter where exactly you drop it in the main container.
OK, then please open a ticket at https://arktheme.com/open-ticket and we will get back to you .
The link you shared is broken.
And now the “update” feature of the theme is broken as well: E_PARSE was caused in line 26 of the file *
wp-content/plugins/fresh-framework/framework/themes/updates/class.ffAdminScreenUpdatesViewDefault.php. Error message: syntax error, unexpected
Hey Monorailcat!
1.) The correct link is this one: http://arktheme.com/open-ticket
2.) The error has been addressed in Ark 1.52.1, so if you update by re-downloading from ThemeForest, you should be alright
thanks, Tom
i purchased an additional 6 months support, but everytime i click on the support ticket i get a Support Expired page.
I have just updated to the latest version and Fresh builder has disappeared. Please help.
Hi currop!
Could you please open a ticket with your wp-login at http://arktheme.com/open-ticket/
Thanks and cheers!
No, I can’t. Item support has expired. I’ll try to find a solution in some other way.
Hi currop!
There was update last week, please update to it, it is likely to solve your issue.
Thanks and cheers!
Hi, after the wordpress update to version 5.6 the theme ist very slow and no menu in mobile version …
Hi marcochi!
Yes, there will be a small transition period because WP added jQuery 3 into core which is not 100% compatible with various existing codes and they need refactoring. I think almost all WP sites in general will experience these issues, in their own ways, since the WP update doesn’t “just work” as was the case in the past. But we are here for you of course and rest assured we are working on it. Expect Ark update soon.
Thanks and cheer!
I have full confidence in you. Ark Theme is a great wp theme!
The update was now finalized and sent for review by ThemeForest. So keep an eye out and do the update soon.
1.51 is ok, but, currently it is not possible to set a font in the header area. The select menu has no funktion.
Hey Marcochi,
we are working on it, the update will be issued within 48 hours.
HI marcochi!
We are looking into this right now. Please open a support ticket at http://arktheme.com/open-ticket/ so we can communicate more closely.
Thanks and cheers!
Hi there,
after the update to 1.50 the Accordion blocks and tab blocks does not open…
Could you check in your end?
Hi skop81!
Yes, there will be a small transition period because WP added jQuery 3 into core which is not 100% compatible with various existing codes and they need refactoring. I think almost all WP sites in general will experience these issues, in their own ways, since the WP update doesn’t “just work” as was the case in the past. But we are here for you of course and rest assured we are working on it. Expect Ark update soon.
Thanks and cheer!
Ok guys, hope on you!
The update was now finalized and sent for review by ThemeForest. So keep an eye out and do the update soon.
will there be another update for this theme soon? I’m wary that it has not been updated since May and WordPress has had a few of updates since
Hi yourdigitalgroup!
This information in ThemeForest sidebar has not been updated but if you look here:
https://themeforest.net/item/the-ark/19016121#item-description__changelogyou will see that there were in fact updates.
I will see to it that all places are updated soon, apologies for the confusion and thanks for letting us know.
Thanks and cheers!
not sure is new behavior or new issue, before ver.1.5.0, in text element, I always paste text in text mode first, then switch to visual mode, to make sure I can paste pure text without other style, after switch to visual mode, I still can have < b r > auto add in visual mode, but after 1.5.0, it’s gone
Hi dennis5495,
when I test the upcoming version of Ark (which is not the same as your 1.50.0) then it does the following:
T E S T 1 ==================
ACTIONS:
TEXT (BEFORE) => VISUAL => TEXT (AFTER)
BEFORE:
A B
AFTER:
<p>A</p> <p>B</p>
T E S T 2 ==================
ACTIONS:
TEXT (BEFORE) => VISUAL => TEXT (AFTER)
BEFORE:
A B C D
AFTER:
<p>A B<br />C D</p>
To me both tests seem to produce correct result.
FYI you no longer need to paste into TEXT mode first and then switch to VISUAL mode. Due to popular demand we have implemented stripping of any (HTML) formatting when pasting into VISUAL mode directly. It was usually the end clients copy/pasting from Word/PDF into VISUAL mode and not understanding the consequences and how to adjust the formatting further.
Thanks and cheers!
Hi ARK team, thanks for your response
yes, your TEST1&TEST2 result is what I want, but after upgrade to Fresh Framework 1.50.0,
the problem happen, and I also notice the visual mode UI also changed, there is no text color option anymore, please check the picture
https://www.dropbox.com/s/esy0dp0c8826dpn/ark.jpg?dl=0
[update more information]
1. I buy almost 30 ARK license, 2 of my site upgrade to 1.50.0, all happen this issue
2. WP version 5.5.3
3. PHP version 7.4.13
Hi dennis5495!
Thank you for your report and continued support. Please wait for the next version then, where it works fine as I have just tested it, it will be available very soon.
Thanks and cheers!
.has-fg-bg { background: none!important; }
Under freshgrid.css seems to be bug, its basically cancelled out all my background. I have recently upgraded from 1.20 to 1.48
Im using chrome.
I tried to comment that part directly in css file but still does not work even after FE cache clear (I have no other cache tool)
this is the screenshot if I disable in chrome https://take.ms/piwlw . this is the screenshot if I enable it back https://take.ms/kfn7E
HI andrefw!
This code:
.has-fg-bg { background: none!important; }
is there to ensure you use only the Fresh Background Engine (Box Model tab > Background). And not try it mix it with your own or 3rd party background systems for some reason. Such mixing could introduce bugs.
This code was always there as far as I remember.
The only way to disable that code is to NOT have any layers in “Box Model > Background” present (not even empty layers). Then the Fresh system knows you do not wish to use our Background Engine and will let you use any other background method.
I hope it makes sense now. It is working as intended and I am sure there are ways for you to handle this situation on your own, now that you understand it better.
Thanks and cheers!
Thanks, this site is always with ark since 1.20, no 3rd party theme builder use at all.Box model > background setting with image has been there. see https://take.ms/V4Tkh
I have a version with 1.20, it is working with no issue.
Hi andrefw!
If there is a problem it is elsewhere with something else. We can take a quick look at it, just open a ticket with wp-login here http://arktheme.com/open-ticket/
Thanks and cheers!
When’s the next update. Edit with Fresh Builder is not working at all.
Hey guys!
1.) Next update is coming right now!
2.) The Fresh Builder is stable for years. If you experience any issues, let us know on a support and we will get back to you.
Thanks, Tom
Hey! Is it somehow possible, to output the portfolio-tags via a shortcode or php? I just want to list the portfolio-tags or categories clickable and comma seperated inside a portfolio item. Thanks in advance!
Hey guys, yes, it is possible, but this is a custom taxonomy. So you’ll need to write your own custom PHP code for this .
Thanks, Tom
Hello Ark,
I have update my website and ARK to latest version but I’m getting Error on my Website header.
Notice: Undefined variable: info in /home/xxxxx/public_html/wp-content/plugins/fresh-framework/framework/core/class.ffPluginIdentificator.php on line 177
PLEASE HOW CAN I RESLOVE THIS ERROR. I have tried ALL I could!
Notice: Trying to access array offset on value of type null in /home/xxxxx/public_html/wp-content/plugins/fresh-framework/framework/core/class.ffPluginLoader.php on line 100
Notice: Trying to access array offset on value of type null in /home/xxxxx/public_html/wp-content/plugins/fresh-framework/framework/core/class.ffPluginLoader.php on line 99
Notice: Trying to access array offset on value of type null in /home/xxxxx/public_html/wp-content/plugins/fresh-framework/framework/core/class.ffPluginLoader.php on line 97
Hi lampsoft!
Please open a support ticket at http://arktheme.com/open-ticket/ so we could look at it for you.
Thanks and cheers!
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