2356 comments found.
Hi – is there a way of seeing which licences correspond to which website (i’ve linked the licence up to)? thanks
Hi jonesy2367!
Yes, please contact our support with the license details at http://arktheme.com/open-ticket/
Thanks and cheers! 
thanks will do
doh! just seen my support has expired – it’s not really a support issue just a question about where I can see which licences correspond to which websites
Hi jonesy2367!
Only we can see it hence the need to open the ticket and have us look into the database manually. You can renew support to be able to post a new support ticket.
Thanks and cheers!
ok – thanks
Website was working perfectly for a number of years. As of a few days ago we noticed the mobile menu is not responding and nothing is showing (desktop version is fine). Did the most recent theme update and has not resolved. Assistance required please.
Hey guys, please open a ticket at http://arktheme.com/open-ticket and we will get back to you.
Thanks, Tom
Hi silv3rh4wk!
Please rather use the form at https://themeforest.net/user/FRESHFACE to contact us in your case.
Thanks and cheers!
Hi! Indeed $form not working in autoresponder with latest Ark version, returning Notice: Undefined variable: form in /wp-content/plugins/fresh-framework/framework/core/wplayer/class.ffWPLayer.php(1299) : eval()'d code on line 7
. Sent also an email to you!
Hey guys!
I’ll get back to you in your email, no need to double send them .
Thanks, Tom
ok! but when it’s planned to check this and solve? now the situation is than on sites with latest Ark autoresponder for forms is not working almost for month (15 Dec, as dated latest Ark version)). it is urgent issue in my case (I’m sure for others too) because I connect mailchimp, flamingo with ark forms using autoresponder section)!
Hey guys, we plan to do it this week.
Thanks, Tom
Hello. I noticed that the mobile menu of my website is not working. And in the console I get the following errors:
JQMIGRATE: Migrate is installed, version 3.3.2 bootstrap.min.js:6 Uncaught Error: Bootstrap’s JavaScript requires jQuery version 1.9.1 or higher, but lower than version 3 at bootstrap.min.js:6 at bootstrap.min.js:6 (anonymous) @ bootstrap.min.js:6 (anonymous) @ bootstrap.min.js:6 jquery.min.js?ver=3.5.1:2 jQuery.Deferred exception: $(...).tooltip is not a function TypeError: $(...).tooltip is not a function at handleBootstrapComponents (https://smartape.io/wp-content/themes/smartape/assets/scripts/app.js?ver=5.6:73:19) at Object.init (https://smartape.io/wp-content/themes/smartape/assets/scripts/app.js?ver=5.6:427:5) at HTMLDocument.<anonymous> (https://smartape.io/wp-content/themes/smartape/assets/scripts/app.js?ver=5.6:457:7) at e (https://smartape.io/wp-includes/js/jquery/jquery.min.js?ver=3.5.1:2:30005) at t (https://smartape.io/wp-includes/js/jquery/jquery.min.js?ver=3.5.1:2:30307) undefined S.Deferred.exceptionHook @ jquery.min.js?ver=3.5.1:2 t @ jquery.min.js?ver=3.5.1:2 jquery.min.js?ver=3.5.1:2 Uncaught TypeError: $(...).tooltip is not a function at handleBootstrapComponents (app.js?ver=5.6:73) at Object.init (app.js?ver=5.6:427) at HTMLDocument.<anonymous> (app.js?ver=5.6:457) at e (jquery.min.js?ver=3.5.1:2) at t (jquery.min.js?ver=3.5.1:2) handleBootstrapComponents @ app.js?ver=5.6:73 init @ app.js?ver=5.6:427 (anonymous) @ app.js?ver=5.6:457 e @ jquery.min.js?ver=3.5.1:2 t @ jquery.min.js?ver=3.5.1:2 app.js?ver=5.6:782 Uncaught TypeError: $(...).scrollspy is not a function at app.js?ver=5.6:782 at dispatch (jquery.min.js?ver=3.5.1:2) at v.handle (jquery.min.js?ver=3.5.1:2)
Hey Galkito!
Please make sure, you are running the latest 1.52.1 version. If you still struggle with anything, please open a ticket at https://arktheme.com/open-ticket
thanks, Tom
I am using the latest : Last checked: 2021-01-14 16:00 Currently, there are no products which need to be updated. and from the dashboard under system: Ark Theme Core Plugin—1.52.1 http://freshface.net
Also the link you provided for support, doesn’t seem to be working.
Hi Tom,
I had already posted a request in the Facebook group, but did not get a solution.
Does anyone have the same problem or know what it is? All the links to the section and elements library are not displayed? Screenshot: https://we.tl/t-ZXVxqUEP4n
Live site with latest version (Ark Theme & WordPress) Otherwise, I do not see any errors.
Thanks Markus
Hey Markus!
Please open a ticket at https://arktheme.com/open-ticket/ and we will help you to sort this out.
Tom
Sorry Tom, but this site don’t work…? Screenshot: https://we.tl/t-Ret8k35ojt
It would be really nice if you could help here briefly. My support has expired for both licenses or do you see a bigger problem here?
Thanks
Hey Markus!
well I would love to help, it’s not about the money for support, but I’ll need your WP login and I’ll need to spend some time on your case,so it would be nice if you could consider buying another license and opening a support ticket .
Tom
Hi Freshface team, after the recent update I can’t access the Ark’s update page and get the following error: An error of type E_PARSE was caused in line 26 of the file /home/XXXXX/public_html/wp-content/plugins/fresh-framework/framework/themes/updates/class.ffAdminScreenUpdatesViewDefault.php.
Error message: syntax error, unexpected ‘
Please advice.
Hey guys, you’ll need to update the Ark manually – this is the first time ever after 4 years, we’ve introduced a bug in the update system. We’ve addressed it in the later verrsion.
You will need to update the Ark theme manually then. Updating manually is pretty straightforward and wont loose you any data. Your changes are stored in database and you are not messing with database, so you are fine
1.) De-activate Ark theme (WP Admin -> Appearance -> Themes)
2.) De-activate plugins Fresh Framework and Ark Core (WP Admin -> Plugins)
3.) Delete Ark theme in your (WP Admin -> Appearance -> Themes)
4.) Delete Fresh Framework and Ark Core plugins (WP Admin -> Plugins)
5.) Download new Ark package from ThemeForest (in your Downloads section)
6.) Upload new Ark package (via your WP Admin or FTP client)
7.) Activate Ark and install the required plugins (Fresh Framework and Ark Core)
8.) Tadaa and you are updated
Thanks, Tom
Hey guys, it seems that since the last update your advanced php responder can not access the $form variable anymore… do you know anything about that issue?
Hey Eddyweee,
this is interesting as we did not made any change in the responder. Would you mind opening a ticket and letting us know more details?
Thanks, Tom
Is the license for Revolution Slider included in the purchase or is something we need to buy extra?
Hey guys!
The plugin files are included and actualised once per month or two. The license cannot be included, it’s not allowed by the Revolution Slider authors.
Thanks, Tom
Unpacking the package…
Installing the plugin…
The package could not be installed. No valid plugins were found.
Plugin installation failed.
Hey guys, you’ll need to install the Ark theme via FTP.
The tutorial can be found here: https://wpexplorer-themes.com/total/docs/install-total-theme/
after i update ark and wp to new version… google map won’t show up…. can you solve this problem?
Hey guys!
The map works, but google changed their services while ago and you need pay for the map views
I love this theme. But I have a few questions. 1. Where do I change slider banner image? 2. How do I make the header merges with the slider banner like the demo setup here: http://demo.arktheme.com/cosmos/?_ga=2.210493206.283327704.1609188829-1980322529.1609188829. My demo site is: https://www.yourmilliondollarpractice.com/?ign_skip=3721095971063
Hey Mathieu!
1.) You can change the slider images in the element settings. It might even be a background image
2.) It’s a type of the header, which is transparent at the top.
Thanks, Tom
Hi. I use dark background for the site but when I set the footer to “none” it displays a huge white gap under the bottom of the page. How can I solve this?
Secondly, when I want to remove the “website” or any other unnecessary fields from the comment form, it removes the enitre input field area. I guess there is a bug with it.
Hey Invisib!
1.) Well if the content is not huge enough, it will not push the footer down. So you will need to address this on your own vi CSS
2.) No bug, the fields should not be removed they are there according to WP standards. You can hide them via CSS.
Tom
Thanks, I see. Well I have an another problem. When I set paginatiion to the blog elements, the pages redirects to the 404 page. How can I fix this?
Hi invisib!
Best contact our support with your wp-login here:
http://arktheme.com/open-ticket/You will need to purchase the support pack if your old one has expired already.
Thanks and cheers!
OK. But you guys sure it’s me or there is a problem?
Also, the “reply” word under single post comments doesn’t change no matter what I write. Others are fine tho. How can I fix this?
Hey Invisib,
please open the ticket and I’ll get back to you .
Tom
I’m having issues specifically with the button and image modules in the editor. There’s an error when looking at the module and when you go to edit the images or buttons, nothing shows up in the module settings.
WP and Ark are recently updated to the latest versions and I’m running the latest version of PHP.
Here’s a couple of images of what I’m experiencing:
Hey llumcwebmaster!
1.) Have you moved your website from one server to another?
2.) Can you, please, delete folder wp-content/uploads/freshframework ?
This will lead to cache re-generation and it usually solves this issue. If you still experience this problem, please open a ticket at http://arktheme.com/open-ticket
Thanks, Tom
When i try to update to the new version, i get the following message
Fresh Framework cannot be downloaded, update cannot be processed, reason: problem with downloading
I belive this is casuing issues with my site. There is a bank white screen for about 30 seconds before the site loads. When i try a diffrent theme, i do not get this issue.
I have manadged to up date but still get the bank white screen for about 30 seconds before the site loads. When i try a diffrent theme, i do not get this issue.
Hi cml1007!
Please open a support ticket with wp-login at http://arktheme.com/open-ticket/ so we can check it out for you.
Thanks and cheers!
Hi, upgraded the wordpress to 5.6 and the theme to 1.51.0, but facing a weird issue: to edit the page/post without enabling Fresh Builder, it’s fine; after enabling and editing with Fresh Builder, save, close and click Edit again, the edit page shows the 404 error. Can you please confirm this happens at your side too?
Thank you.
to be more specific, how I created the bug:
1) Add new Page 2) under the wordpress default edit mode, create a page “Test” 3) Leave the content blank, click “Publish” 4) Once published, click “edit with fresh builder” 5) Choose “Add section from library” 6) choose “numbered list” (the first one apperared) 7) Quick Save 8 ) View Page 9) ‘Edit Page’, then you will see the 404 error
However, select other section from library may not necessary see the bug. I believe there are other sections may cause the bug as well. Please advise. Thank you!
Hey Greentealeaf!
I’ve tested it and it works for me without any issues.
Thanks, Tom
Hi greentealeaf!
I think the issue is that you cannot have page title/slug “test”. I don’t know the reason as I have not looked into it further but I have stumbled upon this myself some time ago so perhaps it is the same issue.
Thanks and cheers!
actually no, it happens to posts and page even if it’s not “test” in title.
maybe some extra clues: When I tried to click “updates”, under “Ark”, it also shows 404 not found error page
the bug of the “Updates of “Ark” is because of the codes ”<?php” on line 26 of /fresh-framework/framework/themes/updates/class.ffAdminScreenUpdatesViewDefault.php
But my 404 error on Post/Page still remains 
Hey guys!
we’ve just issued an update addressing the Ark Updates screen.
It should be approved shortly.
Thanks, Tom
Hi, I have just updated to the latest version of Ark Theme and WordPress and Fresh builder isn’t working anymore. You can see here: https://imgur.com/a/73mkxIf
Please we need you to fix it ASAP
Hi vic2r!
We have released update last week to address the new WP issues, please let me know if you still experience any.
Thanks and cheers!
Hey Vic2r!
1.) Please open a ticket to http://arktheme.com/open-ticket
2.) Please do not update your configuration on your production server .
Thanks, Tom
I have just updated to the most recent version and the fresh editor layout got broken. Absolutely all of the control elements have moved to the right pane. I cannot understand how to push them back. The only workaround for now is expanding the element. But it makes the theme almost unusable.
Clearing fresh builder cache doesn’t help. Disabling and enabling this plugin doesn’t help either.
Basically this is how it looks right now: https://imgur.com/a/4acfPbHAlso, I cannot understand how to add a language picker, there doesn’t seem to be a function for that.
P.S. Earlier today I updated WP to 5.6. I was forced to revert because half of the website was broken. Likely it is related to jQuery deprecation
P.S.2 adding a new page has turned into an IQ test as well. You have to switch to a default editor to set new page title. Otherwise you won’t be able to create a page.
Hi monorailcat!
We have released update last week to address the new WP issues, please let me know if you still experience any. Regarding the post title, we are aware of it and will fix it, in the meantime you can use the list of posts/pages to click on Quick Edit button and change it there.
Thanks and cheers!
Hey. I rolled back to the previous wordpress version a few hours before the theme update. But after updating my theme, Fresh Editor’s layout got completely insane.
All of the page editing tools have moved to the right pane as you can see from the screenshot here: https://imgur.com/a/4acfPbH
I can’t figure out how to fix it, it is extremely inconvenient, editing something is just a huge pain.
Will WordPress update fix it? I fear to do that because last time browser console was flooded with jquery errors.
Hi monorailcat!
First of all you should always test updates on Staging server first, especially if it’s a mission critical site, like an eshop for example.
To answer your last question, you will need to update to latest WordPress eventually so you might as well do it now. Latest Ark is compatible with it so as far as Ark is concerned you should not have issues. It is possible some other 3rd party plugins will give you issues, some of them will not be updated for new WP as fast as Ark was or perhaps never. If that happens you should go back to old version of WordPress (and everything else) just to have it stable, and then look for alternatives to the problematic plugins, sandboxing them on a Staging server.
Thanks and cheers!
You are sort of ignoring my main question. How do I return the fresh editor into main page container?
Please look at the screenshot.
https://imgur.com/a/Zsp1j6gSimply by dragging and dropping it into your main container. It’s in the sidebar, because you’ve dragged and dropped it there, by accident.
I wish it worked, but it doesn’t. No matter where exactly you drop it in the main container.
OK, then please open a ticket at https://arktheme.com/open-ticket and we will get back to you .
The link you shared is broken.
And now the “update” feature of the theme is broken as well: E_PARSE was caused in line 26 of the file *
wp-content/plugins/fresh-framework/framework/themes/updates/class.ffAdminScreenUpdatesViewDefault.php. Error message: syntax error, unexpected
Hey Monorailcat!
1.) The correct link is this one: http://arktheme.com/open-ticket
2.) The error has been addressed in Ark 1.52.1, so if you update by re-downloading from ThemeForest, you should be alright
thanks, Tom
i purchased an additional 6 months support, but everytime i click on the support ticket i get a Support Expired page.
I have just updated to the latest version and Fresh builder has disappeared. Please help.
Hi currop!
Could you please open a ticket with your wp-login at http://arktheme.com/open-ticket/
Thanks and cheers!
No, I can’t. Item support has expired. I’ll try to find a solution in some other way.
Hi currop!
There was update last week, please update to it, it is likely to solve your issue.
Thanks and cheers!
Hi, after the wordpress update to version 5.6 the theme ist very slow and no menu in mobile version …
Hi marcochi!
Yes, there will be a small transition period because WP added jQuery 3 into core which is not 100% compatible with various existing codes and they need refactoring. I think almost all WP sites in general will experience these issues, in their own ways, since the WP update doesn’t “just work” as was the case in the past. But we are here for you of course and rest assured we are working on it. Expect Ark update soon.
Thanks and cheer!
I have full confidence in you. Ark Theme is a great wp theme!
The update was now finalized and sent for review by ThemeForest. So keep an eye out and do the update soon.
1.51 is ok, but, currently it is not possible to set a font in the header area. The select menu has no funktion.
Hey Marcochi,
we are working on it, the update will be issued within 48 hours.
HI marcochi!
We are looking into this right now. Please open a support ticket at http://arktheme.com/open-ticket/ so we can communicate more closely.
Thanks and cheers!
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