12820 comments found.
I have just purchased additional support. Support page is not working
Support pages is still saying my support has ended. Please I urgently need help as the login and register buttons are not working
Hello There,
Please make sure that you have access to right our support system here:
https://shinehelp.travelerwp.com/Please register your account by using purchase code which you received from Envato. If you got any other issues, please send us an email & provide your purchase via this email address:
Thao@shinetheme.comWe can check on this and help you.
Regards!
I have done all of the above and already emailes Thao@shinetheme.com
Please respond to my email. As i have said the login and register button is not working this is a major issue that i cannot wait until after the weekend to get fixed
Hello There,
Our team have confirmed that we did not received any email from you.
Can you please check this again or provide us your email address then we can sent an email to you.
Please get back as soon as possible.
Regards!
I’m sorry that you can’t understand what I’m requesting, what’s more, I had already asked you the same question before deciding to buy your template, in your answer you assured me that only in your Demo, the booking system was daily, check in 1 and check out 2, you assured me that once the template was purchased, that option could be changed, so that I could choose, for example, a reservation with check in 1 and check out on 20 for example, but I cannot find where this configuration is made, I leave you a video, to see if this way you can understand what I need.
Cheers
https://i.imgur.com/UwtE5bQ.mp4 I thought it could be configured here, but as you see in the image it does not show me any option to configure. https://imgur.com/vjSuzMK.pngHello There,
We are sorry if any issues or problem you got in your site, please have look at these information:
First, your both image you attach here that are not viable, please check those again.
Secondly, where di you provide the video or work with us please ? If you have post a ticket into support system already kindly provide us your ticket ID in here then we can check on this and help you.
If you have not post a ticket yet, please provide us the detail description (photo, url, admin account,..) that related with the issue by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support & answer all of customer’s question in the system only. Wish you give us chance to see & serve you soon.
Regards!
Any plans for elementor version? Can I import products with wp import?
Hello There,
We do not support Elementor in Traveler Theme and at this moment there is no any plan to update this. You can refer WPBakery Page Builder, we support this in Theme.
If there is any questions or requests, please post a ticket into our support system then our team can check on this and help you.
Thank you for contacting us here.
Regards!
Hi,
Hope you guys are doing great. I purchased this back in a while and now my support is over. Yesterday, I thought to change some layouts but messed up and forced me to go for a fresh install. After installing fresh Wordpress and theme, I am getting Download failed. cURL error 28: Connection timed out after 10004 milliseconds on installing required plugins and unable to get my theme registered from product key. In Site Health, I found a critical error: “An active PHP session was detected”. Right now I have no active plugins and this error is gone when I activate any default theme. Can you kindly check the issue with the session code in functions.php. Thank you.
Best regards.
Hello There,
Sorry for any of issues or problem that you got. As you confirmed in here that your support is expired so you cannot post a ticket in there.
We will try our best to check and help you on this. So please provide us the detail information (photo, url, admin & ftp account) via this email address:
thao@shinetheme.comWe will check on this and help you if any issue from theme. Kindly note that support via email is not belong to our support policy so it may delay in few day (depend). However, we will try to help you as soon as possible.
Regards!
Thank you. I have sent the email with all the details. Hope to get it resolved soon.
Best regards!
Hello,
Please provide an urgent reply to ticket ID: 16744
Thanks
Hello There,
Our team have confirmed that they did answered to this ticket already. Please check on this and let us know if any further in there.
Thank you for contacting us here.
Regards!
Hello,
I asked for the theme documentation. Your colleagues tell me they can’t help me. Why? I need Chanel Manager for customization and integration. I urgently need the Api documentation of the theme and the technical specifications of the theme. I’m waiting for the documentation
Hello,
Let me explain for you.
Our theme not support any API document in theme yet.
All functions use in theme base on we build in and WP’s API.
If you want integrated with any third parties you should read our source code for clearly, we are not support document for any customize at all.
I hope you clear for this.
Thanks
Hello,
I did not ask you to help me with support for other customizations. I don’t know what your theme accepts or what it doesn’t accept. I requested technical documentation. You must have documentation. I don’t think you put a product on the market without technical documentation.
Hello agabi80,
We don’t have technical document at all caused that we can not provide to you.
You should stop said we must or so on.
We only provide document guide only as all theme on ThemeForest yet.
If you want to make any custom code you should read our source code then do it.
Please read carefully about support policy from Envato here:
https://themeforest.net/page/item_support_policyHope this help!
Regards
Dear Sir/Madam,
I have a problem with car transfer reservation system I beliave i set up all details but it says me ’’ Not Authorized – No Token ’’ with pink underground =/
How can I fix it ?
Kindest regards,
Hello There,
Our team have confirmed that they worked with you in email already.
Please keep in touch with them in there.
Regards!
I opened a ticket on your site, but I have not received a response for 2 days. Ticket ID: 16600
Please find a solution for this.
Icon I Can’t See The Reservation !!! Hi.
As you can see in the video, I placed my order successfully. I did it by Bank Transfer. I confirmed the order on the administration panel. But I cannot see this order in the Rental section. What should I do to see it here?
https://streamable.com/qxj9tkHello There,
Thank you for your detail information.
We will check on this with our support team and let they answer to help you by this morning as soon as possible.
Please wait for the response in there.
Regards!
how can i submit a ticket i went to the support but i don’t know how to find “FTP Account” information Ex:FTP Address ,User name ,Password, Post ? may you guide me on this
Hello There,
The FTP account information you can please contact your host provide they will able to check on this and let you know.
Wish you can soon successfully post a ticket and work with us in here.
Thank you for contacting us here.
Regards!
may i know if its possible to download the ‘affiliate Demo’ or any other Demo? what are the steps to do that…
Hello There,
Have you done install this demo in your site already ? Please confirm to us.
If you got any other questions/ issues, please directly work with us in the support system as the guide we reply you in other comment.
Thank you for contacting us here.
Regards!
I would have a pre sale question,
Is it possible to show the full amount already in the listing list incl. tax. Because from what I saw in the demo – the tax is added in the last step, and this is very demotivating for customers, if they have to pay more than they thought. So again is it possible to allready show the full price incl. tax in the listing page?
Hello There,
Thank you for your interested in our product, please have look at these information:
Unfortunately, we do not have option to included tax in total price that shown in product. Please let us know if any other question.
For more detail, please visit us here:
-Documentation: https://docs.travelerwp.com/
-Demo: https://travelerwp.com/
Looking forward to be your partner soon.
Regards!
Hello, I have acquired this wonderful template, I would like to know now how to make it possible to book more than 1 day, because I have installed the single hotel demo and it only lets me book from one day to the next nothing more.
best regards
Hello There,
Thank you for purchased our product and good mentioned to us.
Please provide us the detail description (photo, url, admin account) that related with your request by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/We would like to have a closer look at and check on this to detailly answer to you. Please note that we do support and answer all of customer question in the system only.
Thank you for contacting us here.
Regards!
I’m sorry that you can’t understand what I’m requesting, what’s more, I had already asked you the same question before deciding to buy your template, in your answer you assured me that only in your Demo, the booking system was daily, check in 1 and check out 2, you assured me that once the template was purchased, that option could be changed, so that I could choose, for example, a reservation with check in 1 and check out on 20 for example, but I cannot find where this configuration is made, I leave you a video, to see if this way you can understand what I need.
Cheers
https://i.imgur.com/UwtE5bQ.mp4I thought it could be configured here, but as you see in the image it does not show me any option to configure.
https://imgur.com/vjSuzMK.pngDoes the image gallery function in the DEMO META BOX work? So add some images and the image gallery is not shown in a blog post
https://imgur.com/mQZqwsw.png https://imgur.com/byOqY1m.png https://imgur.com/AIbwV5f.pngbest regards
Hi
Please tell me how you provide support I rise a issue many time but your support team not accessing my website cPanel they only share me solution link which not working. Many time I open ticket for search results showing only blog page but your support team not solving my problem. Again I’m writing here my issue if I search any Hotel/Tour/Rental/Car then search result shows blog page. Please note that I already create search result page but nothing is working. Kindly answer this ticket: Ticket ID: 16667 and 16456
Hello There,
Thank you for your detail information.
We will take this note, check on our system and ask our team to process those ticket for you as soon as possible.
Please give us your patience and wait for the response in there.
Regards!
1. Is it possible to rename hotel to accommodation and then have different types of accommodation categories i.e hotel, B&B, camping grounds e.g
2. Membership: different prices for listing types?
3. Do you have schema markup for hotels, reviews, tours e.g?
4. Sub categories for activities for example: beaches, parks, hiking trails, restaurants.
5. Is it possible to remove booking for activities, as I want to use as more as a listing of beaches, parks e.g
Hello, There is a many strings is missing for translation in PO file, Is there any way you can update the PO file so we can translate it ?
https://shakimtravel.co.il/Thanks
Hello There,
We have update our file for translation in new update version, please make sure that your site is running the last version 2.9.0
After that, you need to update the file then manual translate this:
https://imgur.com/uXFParP http://guide.travelerwp.com/docs/licenses-and-support/manual-translation/#post-1390Hope it help for you, if there is any other question or issue please “submit a ticket” into our support system, then we can check on this and help you.
https://shinehelp.travelerwp.com/Regards!
Thanks for the response
but you must note that it is very complicated in contrast to the hundreds of travel templates here in themeforest that exist and working well in case of any translation
JFYI 
advice to do it more easy for us the site managers
Hello,
Kindly let me know what could be the solution to the following problem.
Running latest version of the theme (2.9) in modern layout, and the website is not responding to any input except scrolling on iOS devices that use safari, we have access to some devices to test our website on and all of them that run safari do not get a response from input on our site. (it does work when simulating the device in the browser, but not on the actual device) We have an older site that does respond to input on iOS safari but that one is running an older version of the theme
Hello There,
Please provide us the detail description (photo, url, admin & FTP account,..) that related with the issue by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/We would like to have a closer look at and check on this to detailly answer to you. Please note that we do support and answer all of customer question in the system only.
Thank you for contacting us here.
Regards!
Hello, My support is expired, for now I am not going to extend it. I just want to ask, why I am not been able to update ‘Required Plugins’ now? What I should do to update them ? Check here https://imgur.com/0rEXbgi
Regards
Hello There,
To update those plugin you just need to deactivate and delete those plugin, then install this in your site again. After that, you will able to get the last update version of those plugin.
Hope it help for you, if there is any other question or issue please “submit a ticket” into our support system, then we can check on this and help you.
https://shinehelp.travelerwp.com/Regards!
Please note:
After deactivated & deleted those plugins you will receive a notification from our system the require to install those plugin. Please click on install those, then you will able to get the last update version plugin.
Please check here for more detail:
http://guide.travelerwp.com/docs/installation/auto-update/update-via-the-auto-update-method/Thank you for contacting us here.
Regards!
Hello,
Still the same Error, But this time my whole site crashed
Hello There,
Sorry for this issue you got.
As i saw you confirmed in here that your support is expired so please provide us the detail information (url, admin & FTP account) via this email address:
Thao@shinetheme.comthen we can have look at this, check on this and help you if there is any issue or bug related with our Theme.
Please note that support via email is not belong to our support policy, so the request may delay a days (depend) however we are trying to did our best to help you.
Regards!
OKay, Thank you s much for your help and prompt reply
Regards
Hello There,
You are welcome! Our pleasure please.
Kindly, make sure that you had sent email with all enough detail as we ask you in here then our team can check for you.
Please wait for the confirmation via email.
Regards!
Yes, Email Sent…
Regards
Hello, As I said my site badly crashed and it looks weird. Kindly check and help me installing required plugins which shows error.
Regards
Hello, Can you guys please Look into it?
Regards
Hello Please Look into it ! It almost a month now my site crashed!!
Hi shinetheme,
I just purchased the theme so need some exploring. 1. Does the theme require WooCommerce plugin to work? When I activate the WooCommerce plugin there is an error. Does it mean that it conflicts with the builtin payment plugin or something? 2. I get this error clicking on the Add New in the Tours menu. public_html/wp-content/themes/traveler/inc/layouts/modern/admin/class.admin.tours.php on line 1784 How to fix this error? 3. How to add additional products or services in a tour, for example, food, etc. 4. Is there a reward system that I can use to reward the customer with points? 5. For yacht/boat/etc. bookings, is the best service option Tours?
Thank you!
Hi shinetheme,
By the additional products and services as in #3 of my question, I mean the Extras as shown in your example demo. https://shinetheme.com/travelerdata/yatour/st_tour/trip-of-new-york-discover-america/ That is, Extras >> Dinner
Thank you!
Hi shinetheme,
OK, I got it, the Extras is in the creation of new tour Price Setting >> Extra Pricing.
Looks like a very good theme with lots of features but I keep getting errors now and then when editing the demo site, for example, when I edit one of the demo tours, I get this error:
Warning: A non-numeric value encountered in /home/vvip/public_html/wp-content/themes/traveler/inc/layouts/modern/admin/class.admin.tours.php on line 2273
How to fix?
Thank you!
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with the issue by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/We would like to have a closer look at and check on this to detailly answer to you. Please note that we do support and answer all of customer question in the system only.
Thank you for contacting us here.
Regards!
Hi does the theme support hours or only days? If so can vendors set their unavailability in days or hurs?
Hello There,
At this present, we do support night/ day booking only, we do not have hour booking.
Please let us know if any other further. For more detail, please visit us here:
- Documentation: https://docs.travelerwp.com/
- Demo: https://travelerwp.com/
Looking forward to be your partner soon.
Regards!
Hi , since many years that i had purshaced the theme i have allready the same issue after every update , No hotels found , no tours found , everytime. and when i installed wpml i have the same issue can you helping me solving that . but please not that i had refered to the documentation and i have followed the steps but allways the same issue. ( please team keep us happy with our choice to use traveler them )
Hello There,
Sorry for the late response cause we are offline 2 days for weekend.
Can you please provide us the detail description (photo, url, admin & ftp account) that related with those issue by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/We would like to have a closer look at and check on this and help you. Please note that we do support and answer all of customer question in the system only.
Thank you for contacting us here.
Regards!
Hello, I have pre-sale question. It is possible to add RECENT VISITS for logged users?
Hello There,
Sorry for the late response cause we are offline 2 days for weekend.
Unfortunately, we do not support recent visit for logged users in Traveler Theme yet. Please let us know if any other question.
For more detail, please visit us here:
- Documentation: https://docs.travelerwp.com/
- Demo: https://travelerwp.com/
Looking forward to be your partner soon.
Regards!
