12820 comments found.
This theme was one of my biggest disappointments.
Half functionality and insufficient support.
Hello There,
Sorry if any issue or inconvenience you got from Theme, please have look at these information:
We have checked on our support system and found that all of your ticket have been checked, answered and help by our supported as well.
https://imgur.com/vnMNfrMWe have double review it all, and we found that there are many of your request question which related with custom code, some of them we did provide css code to help you. There are some other which related with Theme functions so it not possible for us to custom code for you.
If there any further please reply in your ticket or post a new ticket, right now we did not received any of your reply as confirmation so we are not sure if any issues you got.
Thank you for contacting us here.
Regards!
Basic functions! Items in packages not multiplied by the number of passengers. Yes, he doesn’t answer me, I lost money.
Hello There,
We have see this request from you in ticket already and please have look at this information:
This functions is our supported & fixed so support team cannot do custom code or provide help for you on this. Then, they have answered to you already.
However, i have review this again and double with Dev team. We note this request to our Dev team to check and consider if possible to update in Theme.
Sorry that we cannot say for sure with update of Theme in here cause it’s belong to Dev team. However we will try our best to listen and check on customers, find out what’s the thing we need to update. So please understanding for us, we will let you know if any news on this.
Regards!
Hello, how can I do the following: 1- I need to hide the price text on the booking success page 2- How to place the texts in Spanish on the booking success page (I translated with wpml and loco translate, but it still doesn’t show me the words in Spanish) 3- How to translate the VIEW MORE text on the rooms page 4- How to translate the phrase Other Rooms on the rooms page
It should be noted that I use the single hotel demo, I did almost all the translations with loco translate and WPML, but even so I can’t get those words to be displayed in the language of the site, which is Spanish, obviously in the English format I have no problems , the site is bilingual, that is to say Spanish and English.
Best regards
https://imgur.com/YJSgCWN https://imgur.com/nuDwk3R https://imgur.com/dhyXRma https://imgur.com/JE67UpXHello There,
Please note that wpml plugin use for content & long text and there are some special texts which build fixed in Theme cannot be done via this plugin.
You need to manual translate them via Poedit, please check on this guide for more detail:
http://guide.travelerwp.com/docs/licenses-and-support/manual-translation/#post-1390Please do not forget to update your language file to last version.
If you have any further question/ requests…please provide us the detail description (photo, url, admin account,..) that related with them by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support & answer all of customer question in the system only.
Thank you for contacting us here.
Regards!
Nobody here tells you what the procedures are for updating the license. The license is paid and the support account remains blocked where it should be automatic, since we are paying.
Hello There,
From what we saw here that your account is supported which mean you are available to work & post ticket in the system.
Please make sure that you have renew your account in our system already by access your account -> edit profile -> extend support, then input the purchase code which you received from Envato and your account will be auto renew.
After all, if you still cannot work with us, kindly let us know by provide account (username & pass) and purchase code via this email address:
Thao@shinetheme.comwe will check on this and find out to help you if any issue.
Regards!
Since my access is blocked again in the support, I send it right here.
I would like to export data from tours, car rental activities.
How can I do this for * .csv format
Thanks
Hello There,
From what we saw here that your account is supported which mean you are available to work & post ticket in the system.
Please make sure that you have renew your account in our system already by access your account -> edit profile -> extend support, then input the purchase code which you received from Envato and your account will be auto renew.
After all, if you still cannot work with us, kindly let us know by provide account (username & pass) and purchase code via this email address:
Thao@shinetheme.comwe will check on this and find out to help you if any issue.
Regards!
I reset my site to reinstall another type of theme. When I enter the same purchase code it tells me it is busy on another site. how should i do? does not let me submit tickets on shinehelp Item ID:10822683
Hello There,
This issue happen cause you may not deregistration your purchase code in current site before you move to new demo.
Please check on the photo guide and deregistration this:
https://imgur.com/9PxrYirHope this help for you, please let us know if any result later.
Regards!
It doesn’t come out, I reset the site and when I enter the purchase code it tells me that it is connected to the site which is practically empty
https://postimg.cc/xc8J87YYHello There,
You may get wrong step while you deregistration the purchase code.
Please provide us your purchase code and the site current domain which used this purchase code via this email address:
Thao@shinetheme.comthen we will ask our Dev to check on this and help you.
Regards!
Hi, trying to register my purchase code but it says ‘Purchase code has been used by another site’ I don’t have any other sites using the theme.
I don’t have support either as I have no need so please don’t send me to your support desk. 
I just need to speak with someone so they can clear my purchase code of previous installations.
Hello There,
This issue happen cause you may not deregistration your purchase code in current site before you move to new demo.
Please check on the photo guide and deregistration this:
https://imgur.com/9PxrYirHope this help for you, please let us know if any result later.
Regards!
Hi, thanks for coming back to me. I deleted the one site before deregistration so I can’t deregister or use the them now. Can you issue a new purchase code please?
Hi, i can’t use my code registration. message error: Purchase code has been used by another site. I dont have any site active with Traveler. Licensee:WHEN – Item ID:10822683 – Purchase Date:2017-01-09 12:16:07 UTC Thanks
Hello There,
This issue happen cause you may not deregistration your purchase code in current site before you move to new demo.
Please check on the photo guide and deregistration this:
https://imgur.com/9PxrYirHope this help for you, please let us know if any result later.
Regards!
Hi, sorry that is not the question. I cannot enter my code, message error: Purchase code has been used by another site. I don’t have another active site with traveler theme?
I see that several people have the same problem and you answer the same thing knowing that the question asked is that nothing can be deactivated since there is no active theme.
I change the DNS and reinstall the site for new layout since our product listing changed due to covid-19. However, I received the notice that “Purchase code has been used by another site”. I cannot submit a ticket to your author site since the support period expired. Would you please guide be how to do deregistration and registrater it a gain. Thank you very much.
Hello There,
This issue happen cause you may not deregistration your purchase code in current site before you move to new demo.
Please check on the photo guide and deregistration this:
https://imgur.com/9PxrYirHope this help for you, please let us know if any result later.
Regards!
Hello, it is possible that you indicate or inform me how to leave the multilingual site, I want the complete information of the site to be seen in both English and Spanish languages.
best regards
Hello There,
We have support compatible with WPML plugin so you can purchase and use this for multi-language website.
If you have any further question/ requests…please provide us the detail description (photo, url, admin account,..) that related with them by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support & answer all of customer question in the system only.
Thank you for contacting us here.
Regards!
Hello, I have a client that has a Villa, I would like to use your theme for her new website.
1.- Is it possible to rent the whole Villa or each of the rooms separately?
2.- She has the property on bookings.com can your theme sync the rooms?
3.- If it’s possible to sync the rooms, is this automatically or manually?
4.- Is it available in spanish?
Thank you,
Hello There,
Thank you for your interested in our product, please have look at these information:
1.For Villa, you can use our Rental service which allow customer to book a whole villa only. There is Hotel service which allow book room separate.
2 and 3. Unfortunately, we do not support auto sync ical calendar or room with other OTA system. However, we have support affiliate function which allow user to add other OTa system in Theme (included booking.com).
4. If you want to use multi-language website ewe have support compatible with WPML plugin. You can purchase and use this for multi language or you can manual translate website by Poedit or Loco translate.
Please let us know if any further question, looking forward to be your partner soon.
Regards!
Hi, My site has English and Arabic version. Arabic version should be RTL. So I like to know that, Does Traveler support both of them by WPML? Thanks,
I love this theme. I have bought it twice for two different projects I now have a major issue and need help. I have emailed you please get back to me!
Hello There,
Please directly work with us and provide the detail description (photo, url, admin account,..) that related with your issue by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support & answer all of customer question in the system only. Wish you give us chance to see and serve you soon there.
While you access the support system, please do not forget to extend your support by input purchase code then you can able to post ticket.
If you got any issue with post ticket you can email us your purchase code then we can help you check. Let me check with our team again for email, it may got spam or trash.
Regards!
Thao it still sais my support term has been expired. Please help by replying to my email where i have sent you all the information. Along with my extended support purchase confirmation
Please just address the issues that are wrong on my website as it is not working and cannot be left like this
Thao, thank you for all the help earlier. Wonderful support as always and we are getting there. I have picked up a new js issue but have sent detail via support ticket to look at on Monday. Which you will get to before me Thank you
I now cannot edit pages on my website. will some one please reply to my emails
Hello There,
Please directly work with us and provide the detail description (photo, url, admin account,..) that related with your issue by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support & answer all of customer question in the system only. Wish you give us chance to see and serve you soon there.
Regards!
Hi. I would like to ask you for a refund of the money of the template that I have purchased. It does not work. I have installed it, I have installed the plugins, I have made the requirements on my host with PHP, download speed etc and when I press to install it does not come out of 0%. I have paid $ 50 extra for the installation and the expert has not been able to due to the same problem, she has reported it and you still do not respond. I want all my money back, $ 79 to pay for the template and $ 50 for the installation. It has been disappointing …
Hello There,
Why do you need to pay 50$ for installation please ? If you make sure that your serve has matched all of our requirements already you can install this as well.
In case, you cannot complete this work, please directly work with us by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support and answer all of customer question in the system only. Wish you can provide us the detail 9admin & FTP account, it’s important) then we can ask our Dev to check on this and help you. we did not find any of your account or ticket in the system yet.
https://imgur.com/d6KBYdCThank you for contacting us here. Wish you soon can work with us in there.
Regards!
Apparently you did not quite understand what I meant. The demo installation does not exceed 0%, I made all the requirements in the hosting but it never worked, also, there is no XML file, that is why I paid for the installation. The Developers that you gave me to help me with the installation could not install it either, she created a tick and there is no response yet. This particular template has issues, they should be revised or taken off the market so that the people who buy them don’t feel ripped off. Thank you
Logo options I can not save the logo “Can not save theme settings”
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with your issue question by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support and answer all of customer question in the system only. Wish you give us chance to see the detail and help you soon in there.
Thank you for contacting us here.
Regards!
Hi, I’m a job provider here in envato and I’m trying to install the demo content but is not working, it only shows 0% all the time. I changed the system requirements and they are fine now, so, is there anything else I need to change to make the quick install work? also, I didn’t find on the theme files some .xlm to do the manual installation, they are not available? Thank you in advance for your help.
Hello There,
Sorry if any inconvenience you got, please have look at these information:
You can please double check all the require and video guide for installation Theme here:
https://docs.travelerwp.com/theme-installationThen, if there is any error or issue after please provide us the detail description (photo, url, admin & FTP account) by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/We would like to have a closer look and check on this for you, kindly note that we do support & answer all of customer question in the system only.
Regards!
when you add 2 way sync for bookings (synk bookings from website to booking)?? one-way sync is pretty useless!
Hello There,
Unfortunately, we do not support 2 ways sync ical for booking yet.
If you have any questions/ request or issues with Theme please directly work with us by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly note that we do support & answer all of customer in the system only. Wish you give us chance to see & serve you soon (if any).
Regards!
I sent a message, in the chat, but it is always offline. I need to make a site with the same functionality as this site “nobilehoteis.com.br”, from what I saw they are using a correct theme from you?
Hello There,
Sorry if we late answer to your question in chat. We have checked the website which you mentioned here and yes it’s our Traveler Theme, you can definitely use this demo and build your own website you need.
Please check on our full demo here:
https://travelerwp.com/Kindly, note that we are running discount for Black Friday, please do not forget to miss this chance:
https://themeforest.net/item/traveler-traveltourbooking-wordpress-theme/10822683Looking forward to be your partner soon.
Regards!
Thanks for answering. I asked my chef to buy the Theme in order to take advantage of the promotion. In addition to the Theme, do you advise anyone who buys a plugin so that it has the functionality of property registration or surveys within the site?
If you are looking for a flexible template in design that adapts to your needs. this is definitely not it. Basically the demo cannot be modified too much and you cannot combine header with other styles. I do not recommend it at all.
They do not return the money for this reason so choose your template well.
Hello There,
For optimize UX/UI reason, we have build modern layout with fix design, layout in Theme. However, in many case our team did support customers well that we provide custom code and help customers and they are happy for that too.
Each of people will have their own need and require, there is no Theme can match or provide all of your request. But we always try our best to update and help all customer to serve them.
Refund will belong to refund policy and we are keep following this:
https://themeforest.net/page/customer_refund_policyThank you for understanding.
Regards!
The register and sign in page is not working. it freezes the whole site so noone can purchase anything or add new tours and activities so basiclly the site is not working and the coding is there but not the st-register-form Register Now
Please will someone get back to me on this
Hello There,
Sorry for the late response, we are in GMT+7.
Please make sure that you have access to right our support system here:
https://shinehelp.travelerwp.com/Please register your account by using purchase code which you received from Envato. If you got any other issues, please send us an email & provide your purchase via this email address:
Thao@shinetheme.comWe can check on this and help you.
Regards!
I have emailed full details of the problem to thao@shinetheme.com No reply and this is a major issue that can not be ignored until the end of the weekend
Hello There,
Please note that we did not see any of your email, it may miss or get error while you sent.
Moreover, we have checked and see that you already had an account in our support system with some tickets already:
https://imgur.com/i22b8JqPlease directly work with us by “submit a ticket” with detail description (photo, URL, admin & FTP account) that related with your issue in the system:
https://shinehelp.travelerwp.com/Kindly, note that we do support and help all of customer in there only. We though that you could not login to the system however we saw that you had account in there already so please work with us in here.
Please do not forget to auto renew your support by access to your account, edit profile , extend renew support then put the purchase code which you received from Envato.
When you have done post a ticket please let us know then will do our best to check this for you as soon as possible.
Regards!
