13534 comments found.
I read in previous replies that can be done through changing some function into child theme. Your support is highly appreciated
Hi hemanaguib,
Sorry, but we have not had that feature yet. Thank you for your question.
Sincerely
Every time I update my theme, my site’s pages change. Why is that?
Hi Agsh,
Which pages on your sites are changed?
Sincerely
Here’s the link http://dev.lift.lk/course/diploma-in-fashion-design/ Note: I had this issue before and decided to move a copy of the site to sub domain and update.
Hi Agsh,
Your support license has expired. Please renew your support license to get the best support service.
About this issue. Please send us an email to support@thimpress.com, we will try to help you.
Sincerely
Sent you an email but still waiting for an answer…
Hi Agsh,
Your support license has expired. Please renew your support license to get the best support service.
Sincerely
Why do I have to keep renewing the support license every time you guys release a new update? It’s a bug in your release. Please tell me how to fix this issue, I’ll fix it myself.
Co-instructor plugin is not working properly
i am able to add a co-instructor to a course, but when i am trying to see the course in learnpress courses section it says : You haven’t had any courses yet. Click Add new to start
Hi andreachannell,
Your support license has expired. Please renew your support license to get the best support service.
About this issue. Please send us an email to support@thimpress.com, we will try to help you.
Sincerely
before i purchase, may i clarify if there is shopping cart with the kid art theme? thank you
Hi Meimei,
Yes, Demo Kid Art has cart feature for shop page.
Sincerely
Hi, I was wondering if I could use this theme with podia.
Hi infiniwebagency,
We have never used that before, so we don’t make sure about the compatibility between our theme and it.
Sincerely
Hi aiacademy,
Please create a new topic on our forum. We will check your issue.
Sincerely
Hello! I wanted to clarify a doubt. On a normal page that by default has the image of a girl at school, I wanted to put other images instead. Attention I already know how to replace this image with another one. What i wanted to know is if i can put for example two images that will appear alternating like a slider. If possible, I appreciate that you teach me how to do it.
Thanks
Hi Teresa151196,
We don’t have that feature now.
Sincerely
Hello, I bought the theme a few hours ago and didn’t get the discount. Why? Can I have it please?
Hi murillomfs,
You can see the price before you finish the payment.
Please create a new account on thimpress.com. You can read more here:https://thimpress.com/knowledge-base/how-to-create-an-account-on-thimpress/
Then go to the Eduma forum: https://thimpress.com/forums/forum/eduma/ and create your topic. We will check your issue.
Sincerely
Yeah, I saw the price, but yesterday when i see it for the first time, it has the discount as now, but in the moment I bought it it was full price. Can I have the discount for amount that I pay without the discount?
what I mean is that your promo was saying two days of 50% off, and I bought it in between these days and didn’t get the 50% off
Hi murillomfs,
We still give the 50% off discount today. What is the price you have paid for our theme?
Please create a new account on thimpress.com. You can read more here:https://thimpress.com/knowledge-base/how-to-create-an-account-on-thimpress/
Then go to the Eduma forum: https://thimpress.com/forums/forum/eduma/ and create your topic. We will check your issue.
Sincerely
I paid the full price $69
Hi murillomfs,
Please create a new topic on our forum, we will check your issue.
Sincerely
Good afternoon. I would like to know how can I have sure that student can´t download my video lessons? Is there any security feature to avoid people download material diretluy from links, etc?
Hi allcolours,
Sorry, but we don’t have that feature now. You should look for external plugins to do that.
Sincerely
Hi HugyakAndrea,
Your support license has expired. Please renew your support license to get the best support service.
About this issue. Please send us an email to support@thimpress.com, we will try to help you.
Sincerely
Hi, Ttahnk you very much! I am writing this comment as website developer, my owned ticket is expired, but I manage more Eduma websites with new licences and I wouldn’t like to open the same tickets for all of these website Thank you very much for your understanding. About the aboving website I already have sent you admin details, thank you very much!
Hi there. Does your script supports pre-requisites? I need the student to finish lesson 1 before going to lesson 2 and so on. So he cannot start a lesson without finishing the see the entire content from the previous lesson. Is there an option for this?
Hi severo,
Yes, we have that feature in our theme.
Sincerely
Hi, in my dashboard, some main plugins (revolution slider, WPBahery, Event manager and so on, are asking to activate my copies, do i need to purchase them again or they included in this theme? If they are included what shall I do? If not, do I need to pay every year for each plugin as this is not explained in your sales page?
Many thanks
Hi ak1design,
You can access your Dashboard => Eduma => Plugins, then update those plugins.
Sincerely
for free or I have to pay for them?
I cant make even make basic changes, it is asking me to register it or upgrade to premium, this is very confusing.
Hi ak1design,
It’s free to download those plugins in our theme.
About your issue, please create a new account on thimpress.com. You can read more here:https://thimpress.com/knowledge-base/how-to-create-an-account-on-thimpress/
Then go to the Eduma forum: https://thimpress.com/forums/forum/eduma/ and create your topic. We will check your issue.
Sincerely
I have done so now, I could not log in to see my ticket, tried to reset my password but did not receive any link to renew it from yesterday.
Hi ak1design,
Please send us an email to support@thimpress.com. We will help you to reset password and access your account.
Sincerely
Hello, I want to know if your system has this option, in addition to the normal exam options:
1. That the user, when she answers a question wrong, does not let her go to the next question. 2. And when answering incorrectly, a suggestion or hint of the correct answer appears. This, obviously previously filled in the backend.
This only for one type of exam or quiz.
3. I also want to know if upon successful completion of a course, your diploma will automatically be generated. And if this diploma can be personalized.
4. Is it compatible with the latest version of wordpress?
5. Does the MLS have to be paid annually or only once?
6. Can I link videos from vimeo?
7. Do you have a demo?
Hi Accviss,
1,2. We only have an option for the quiz, lesson, not for questions in the quiz. Students have to pass the previous item to access the next course item.
3. Yes. If students passed the course, they will immediately get the certificate.
4. Yes, our theme is compatible with the latest version of Wordpress.
5. Our theme and our plugin LearnPress are paid only once.
6. Yes. You can add Vimeo videos to your courses.
7. You can see our demo here: https://educationwp.thimpress.com/demo-1/
We don’t have an admin demo now.
Sincerely
Why the top image of blog, shop and other pages doesn’t appear ?
https://imgur.com/8zWf8m9 https://imgur.com/KduY0HMi need to solve it pls.
Hi eid-attia,
Your support license has expired. Please renew your support license to get the best support service.
About this issue. Please send us an email to support@thimpress.com, we will try to help you.
Sincerely
I have installed the theme and imported the Main Demo following the documentation, at first it worked perfectly. Then i wanted to switch from Main Demo to Edtech demo, but the home page was broken and i wasn’t able to solve the problem. As i think it’s a page builder related issue! but not sure. Any idea ? or how to solve this kind of issues ?
Hi gounaneaghiles,
We have replied to your topic on our forum, please check it.
Sincerely
Hi Thimpress i just purchsed this theme as i want a website similar to this demo https://educationwp.thimpress.com/demo-university-4/ how I change the logo on the theme. Revolution Slider not working?
Hi zulfcholid,
- To change the logo on the theme, please go to Dashboard / Appearance / Customize / General / Logo
- With the problem of Revolution Slider, please create a new topic on our forum, or you can send us an email to support@thimpress.com. We will help you to fix your issue.
Sincerely
I already read the documentation but upload logo doesnt show up
http://prntscr.com/vs8akjHi zulfcholid,
Please create a new account on thimpress.com. You can read more here:https://thimpress.com/knowledge-base/how-to-create-an-account-on-thimpress/
Then go to the Eduma forum: https://thimpress.com/forums/forum/eduma/ and create your topic.
Sincerely
I have created the ticket,, but no reply yet
Hi zulfcholid,
We have replied to your topic on our forum. Please check it.
Sincerely
Good afternoon, I have renewed my license for support, I would like to know why activating elementor pro in eduma theme the theme builder or menu and footer that can be created through elementor pro damages the pages related to learnpress, this has time spending in one of several customer sites that I have worked with eduma
Hi novazys,
Please create a new topic on our forum, or you can send us an email to support@thimpress.com. We will help you to fix your issue.
Sincerely
Hello,
How can I enable Email Verification for new users in my site when user register with WordPress registration form?
Thanks
Hi unsentido,
Regarding your problem, to get the most accurate support, please create a new account on thimpress.com. You can read more here:https://thimpress.com/knowledge-base/how-to-create-an-account-on-thimpress/
Then go to the Eduma forum: https://thimpress.com/forums/forum/eduma/ and create your topic.
Our support team will try to help you.
Sincerely
This theme appears to not be optimized for the Microsoft Edge browser. May you kindly fix this as my website is looking jumbled up when accessed on the Edge browser, please?
Hi ExpertEase,
Your support license has expired. Please renew your support license to get the best support service.
About this issue. Please send us an email to support@thimpress.com, we will try to help you.
Sincerely
Thank you. I have sent an email to the address that you gave above. Cheers
Good afternoon, I would like to renew the support of the theme, but first I must know if they solved the problem with ELEMENTOR PRO, because when I activate it the template related to the learnpress courses is damaged, this keeps happening to me, if I don’t have guarantees of that I can’t renew it.
Buenas tardes, quisiera renovar el soporte del theme, pero antes debo saber si resolvieron el problema con ELEMENTOR PRO, ya que al activarlo se daña la plantilla relacionadas con los cursos learnpress, esto me sigue pasando, si no tengo garantias de eso no puedo renovarlo.
Hi castillovox,
I have checked and found that you have never created a ticket on our support page. With your problem, please create a new account on thimpress.com. You can read more here:https://thimpress.com/knowledge-base/how-to-create-an-account-on-thimpress/
Then go to the Eduma forum: https://thimpress.com/forums/forum/eduma/ and create your topic.
Sincerely
I bought the theme from a third party, we are registered and using the theme but I don’t have access to that third party’s email. So I would like to buy it again under my mail, but if you don’t give me confidence that the problem with elementor pro is already solved, I can’t take any chances.
Hi castillovox,
You can use the plugin Elementor with our theme.
You can buy our theme and we will check and resolve your issue with Elementor Pro.
Sincerely
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