5230 comments found.
Hey there ! I really like your theme but do I have to purchase a revolution slider license to be able to modify the slider provided with the demo sites ? Thanks for your help !
Hi,
no that’s not necessary. If we used a slider revolution in our demo websites, you can fully use and edit it without plugin activation.
Kind Regards UT
The problem is that when i go through the Slider Revolution interface, it tells me to activate it to use the functionalities. And i can’t figure out where can I still modify the sliders included in demos.
Hi,
if you have issues with the editing, please open a thread in our support forum.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
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Thank you very much
UNITED THEMES™ Team
I am trying to install the theme and it is telling me I have an older version, is it 4.9.6? How do I upgrade to the latest version (4.9.7)? Also the host in this case isn’t able to change the Max Vars thing to 3000, will the theme still work for us at 1000? What are the implications?
Downloading installation package from https://s3.eu-central-1.amazonaws.com/unitedthemes-plugins/ut-shortcodes-4.9.7.zip…
Unpacking the package…
Installing the plugin…
Destination folder already exists. /var/www/web/wp-content/plugins/ut-shortcodes/
Plugin installation failed.
Plugin not activated. A higher version of Shortcodes by United Themes is needed for this theme. Please update the plugin.
Downloading installation package from https://s3.eu-central-1.amazonaws.com/unitedthemes-plugins/ut-shortcodes-4.9.7.zip…
Unpacking the package…
Installing the plugin…
Destination folder already exists. /var/www/web/wp-content/plugins/ut-shortcodes/
Plugin installation failed.
Plugin not activated. A higher version of Shortcodes by United Themes is needed for this theme. Please update the plugin.
TGMPA v2.6.1 Return to the Brooklyn Dashboard
So basically I cant get those two plugins to install, the shortcode and the portfolion ones. I don’t understand it.
Hi,
sounds like this could be a filer / folder permission on the server.
Please go to plugins and check if the plugin is present inside the list. If that’s the case. Deactivate and delete it.
Then try again.
If the plugin is not in the list or the error remains, open your FTP Client or your Web FTP Client and manually the the ut-shortcodes folder in wp-content/plugins/. Then try to install the plugin again.
Kind Regards UT
It’s okay, I worked that out. basically you need to delete the existing folders for those two plugins and install again.
I can’t get the Input Vars Max to change to 3000. I’ve tried everything within the folders and it isn’t changing which means I can’t install the demo themes. Is there something I am not seeing?
Okay so I could not change the Max Input Vars setting to 3000. It is stuck on 1000. Can someone tell me how this will impact on performance? I’ve asked in the so-called support forum but it’s been about 36 hours since I had a response.
I want to know, would this impact on the functioning of the image Hero? I have been uploading images and they don’t seem to work.
Hi,
its Monday and our support is back from the weekend. You will receive an answer to your questions soon.
Kind Regards UT
We got it….great theme!
Hi,
we are glad to hear you like it 
Cheers
Hello, I installed your theme, it’s great but I can’t get ligthbox to work when I create a gallery and yet I set up lightbox
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
i tried out diffrent demos on my site https://drxseo.nl/ and already removed many pages but still see them, how do i get them clean, already tried removing and reinstalling theme but still see a lot of old pages
Hi,
please use a plugin such as: https://de.wordpress.org/plugins/wp-reset/ to reset a demo before you try a new one. For further support please contact us in our support forum.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hi, Pre-sale questions; 1) do you have the possibility to insert a google map? 2) if yes, is it possible the show at the same time 2 locations on the map? Thank you in advance for your reply and best regards Citronnelle_1
Hi,
yes we have google maps as you can see here:
https://unitedthemes.com/colored-google-maps/But for the moment they only accept 1 location.
Kind Regards UT
Hello team I have an urgent issue and there is no support from you, I’ve posted in the support and it has been 20 days without any response. Don’t tell me it is in the wrong thread or etc, it is posted in the right section.
Hi,
what’s your forum username? We haven’t found any support thread in our forum from your username. Since we are answering on a daily basis, you should have received an answer as you can see on the other threads on the forum.
Is it possible, that this is your thread?
https://helpdesk.unitedthemes.com/index.php/Thread/23881-Hero-section-goes-away-after-2-or-3-days-automatically/You have received an answer on the 11th of November!
Kind Regards UT
This is interesting that now you found it and suddenly an answer has been appeared which was not there. Anyhow, the issue needs to be fixed ASAP the rest is no issue.
The answer was there all the time. See all the other thread on the forum, we are answering and responding multiple times a day.
Hi. I just installed your theme and there are media elements that do not work as a gallery slider because the system informs me that they are not compatible with version 5.5 of wordpress. How do I solve it?
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
I already registered Can you tell me where and with whom to consult? Your theme does not work correctly with wordpress 5.5 and they do not give me solutions
Hi,
you already received an answer to your question on the forum.
The theme does work with WordPress 5.5. The error you have is caused by Layer slider, which outputs a note.
So there is a plugin or a setting which does make use of a deprecated jQuery function.
As suggested by LayerSlider, install: https://wordpress.org/plugins/enable-jquery-migrate-helper/
This is the quickest solution to avoid errors caused by 3rd party plugins.
Hello I bought a theme and I will install it on my server. Then (on this theme) I will make a website for the client. How do I move the website to the target website address, the license will work? It uses many different themes when working for clients, and most have the option to deactivate and reactivate at the final destination.
Hi,
you can register and deregister the theme under Brooklyn > Manage License.
Kind Regards UT
ooo Super thanks
It is currently black, but I am curious how to change it to white.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Sorry,.. where to insert a link for a background video? (Vimeo) can’t find it
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hi, can you update us on the woocommerce integration? Any demo coming soon?
I just want to ask why hero in about us page you cant see the whole hero image. Can you help me please.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hi, does the theme also use mansory gallery ?
Hi,
yes we have a masonry gallery in our portfolio.
Kind Regards UT
Hello, I wanted to know why when I pass the template from one server to another I don’t know how to activate it anymore, since it is deactivated, and I can’t do it again
5 last digits: e54c8
Hi,
basically you are only allowed using the license on 1 active installation. We can see a registered website which is online. So the license can’t be used on another website. You need to purchase an additional one. See: https://themeforest.net/licenses/standard
Kind Regards UT
No, it is not using the same license on another website, it is the same website, only we have renewed it and changed the server because the date of the other does not expire
Hi,
which URL are we talking about?
Hi,
yes but the license is currently in use on: nosomosrecortables.com
Could you please clarify?
uhhm yes okey!!
Goodday Sir/Madam, I imported demo 3 Multi Purpose Business successfully, but I’m missing Home 5. I see Home 1, 2, 3, 4 , 6 and 7…how is this possible? Thank you, Greetings TM
Theme Support
Please open a thread in our support forum.
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hi, I’ve been writing to support and I didn’t get any responses for days…I need to know how to manage depreciated elements. After the update I have so many. Do i need to change them all…I hope not…thanks
HI,
your question was placed in the presale question area. Please use the general support forum next time. We dropped you an answer.
Kind Regards UT
Hi hope you’re well. I searched themeforest for portfolio theme and i checked ELEMENTOR in the filters. I saw this theme and purchased. I am saddened that this is misleading. The theme IS NOT COMPATIBLE with elementor. None of the theme widgets show up in elementor and i tried figuring out the wp bakery plugin and its extremely complex. Please issue me a refund Thanks
Hi,
please check your inbox.
Kind Regards UT
Does the portfolio have an audio player?
Hi,
you can use a WordPress audio player to play audio files, see: https://wordpress.org/support/article/audio-shortcode/
Kind Regards UT
Hi, frustrated. I can’t login to your support and have also tried to reset my password and you are not sending me the confirmation email.
I have an issue with a portfolio item.
Here at this demo: https://themeforest.unitedthemes.com/wpversions/brooklyn/demo42/ when you click on the “Hello Brooklyn” portfolio item (the one with the YES image), it pops up and displays the video. Nice stuff. The one I want…. But I have imported this demo: https://themeforest.unitedthemes.com/wpversions/brooklyn/demo45/and when I tried to create the very same Showcase as in demo42, in demo45, all hell broke loose. I have compared the 2 Portfolio items, and created the very same showcase and configured them exactly the same. EXCEPT….. Now, I have a HUGE Video playing over the top layout in the popup and I just can’t seem to be able to remove it. And to add to injury, the TOP video auto plays!!! I have no idea where this BIG video comes from…The good thing is that under the BIG video, lower down, the layout appears OK!
This is the link to the site http://aurigapix.com/ and the showcase for you to see is in the homepage. I can’t lift the maintenance because it’s not a good idea…. I can’t post a screenshot here…AND I know I have to post in your support system (to provide logins), but I can’t get into helpdesk.unitedthemes.com because you’re NOT resetting my password…. ........it’s dog chasing its tail….
Hi,
we dropped you a message profile with new login credentials and a link where you can post your inquiry.
Looking forward to hearing from you.
Kind Regards UT
Thanks. BUT….I have “NO” clue how & where to post in there!!! LOL
Hi,
use this link here: https://helpdesk.unitedthemes.com/index.php/ThreadAdd/2/
Hope this helps.
Kind Regards UT
Hi,
that’s fine. Our support will come back to you when it opens.
Kind Regards UT
