12820 comments found.
Hello, I purchase theme, and it was working fine, few days ago i got critical error and after lots of try i didnt solve it, and i just reset my word press account and now when i again try for registration product, it says product code used for another website, please look into matter earlier also my website name was etravelcorp.com and now also i am trying to activate it on etravelcorp.com it is not second website use, it is just same website, please send me help for this problem my registered email is xtancorp@gmail.com
Hello There,
This issue happen cause you may forgot to deregistration purchase code before you install the new one.
No worry for this, please sent us your purchase code via this email address:
Thao@shinetheme.comthen we will check on this and help you to deregistration.
Thank you for contacting us here.
Regards!
Hello Sir I already reply you on email, but still same error and i am unable to do work Kindly please deregister my code from any website Earlier also it was etravelcorp.com and now also i am trying on etravelcorp.com
so please do the needful and oblige Thank you Sanjay Shah
Hello,
Please check Traveler PayPal V2 Plugin. It is not working. I cannot be activated.
Hello There,
We checked and saw that your account is expired in our support system already.
So please provide us the detail information (admin account & FTP account) via this email address:
Thao@shinetheme.comThen we will check on this for you, if there any issues or bug from theme then we will surely help.
Thank you for contacting us here.
Regards!
HI I’m Masa.
I have a problem that ST Form Buider in theme setting does’n show anything. How can I fix this problem ?
Hello Masa,
Please provide us the detail information (photo, site url, admin & ftp account) that related with your problem by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support & answer all of customer question in the system only. Wish you give us chance to see & serve you soon there.
Regards!
After purchase I can not use this theme. I tried but can not. Now I trying use the theme again. maybe my old domain registered for use. how I renew domain name for use again this theme
Hello There,
Yes, this issue happen cause you did not deregistration code in current domain before you install & activate a new demo.
Please sent us the like site domain & purchase code via this email address:
Thao@shinetheme.comthen we will let our Dev to quick process and help you.
Regards!
Hi, i sent you my email for deregistration, it’s urgent!!!
Hello There,
Thank you for your information.
We will ask our team to check on this and process the question for you soon this morning.
Please wait for the reply & help in there.
Regards!
Tell me where in the archive is WPBakery Page Builder?
Hello There,
This plugin will be auto included after you install our Traveler Theme, so you just need to click on install this, we do not support own file for this.
After install this, the plugin will be stored in wp-content/plugins , you can access and find it in there.
If there any other questions or requests please “submit a ticket” and post into our support system here:
https://shinehelp.travelerwp.com/Thank you for contacting us here.
Regards!
I Can’t verify the partners, Identity card or passport, Travel certificate. there is not even where to add this in the partner space or download them in the partner profile verification
I do not have the option to verify Identity card or passport, Travel certificate
and the partner has no way to add any hotel or travel …. or anything
Hello There,
Please provide us the detail information (site url admin & ftp account) that related with your problem by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support & answer all of customer question in the system only. Wish you give us chance to see & serve you soon there.
Regards!
Hello, i purchased this theme. And after update 2.9.0 we have a big problem. Always asking to update Wpbakery is not update with new update and alos when we click the tours Internatl Server Problem page we can see what it wrong and why? Thank you for your help. I updated from wordpress theme and update theme. Thank you for you help.
Hello There,
Please provide us the detail information (site url admin & ftp account) that related with your problem by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support & answer all of customer question in the system only. Wish you give us chance to see & serve you soon there.
Regards!
hi is there a way to split the payment where my site get x amount and the partner get the other part in his account?
Hello There,
In our Theme, all of payment process will be process and manage by admin (not partner). Partner can sent the withdrawal request to ask for his earning (commission) to admin then admin will manual translate to them.
If you have any other question/ request please “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support & answer all of customer question in the system only. Wish you give us chance to see & serve you soon there (if any).
Regards!
Uncaught TypeError: Cannot read property ‘1’ of null at getOS (jquery.mb.YTPlayer.min.js:9)
This is the error on the theme. I have opened a ticket in support. Please get back to me asap to fix as my site is down at the moment because of this Thank you
Hello There,
We are checking and processing all of customer’s ticket in the system and the ticker will be process during 24 hours.
Please wait for our answer in there. We wish try our best to check on your ticket and answer to you as soon as possible.
Thank you for contacting us here.
Regards!
Thank you Thao, As you know this problem was reported on Thursday and my site is still down. There has been no reply today during your work hours on my support ticket. So i shared the error code here to hopefully get a reply. We have a 6 hour time difference so I will check back my morning your afternoon.
Hello There,
You are welcome.
Please note that your ticket has been responded already. Please check on this and give us your reply in there.
Thank you for contacting us here.
Regards!
The problem has still not been addressed. This is really urgent as my website is not working a week later. This is not good
Still login and register now buttons are not working. This is hard coded into the theme and not something I am able to do. It has been a week now that my website has been down because of this issue. please will someone address and fix this. I have given all details in my support ticket
hi, i am very much interested in your theme and you have special these days as well. my only concern is car transfer module that not shows single page information or we can’t check detail of car transfer same like rental car. can you do anything on this module?
Hello There,
Unfortunately, we do not support car detail page in Car Transfer service. For near future version we do not have plan to update this feature yet.
Please let us know if any further question. Looking forward to be your partner soon.
Regards!
hi! Can I install it on a test domain and then move this install to the final domain? thanks
Hello There,
Sure, you can install & work in test domain first. Then please do not forget to Deregistration purchase in test domain before you move to new domain.
Theme setting -> Product registration -> deregistration purchase code
If there any other questions/ request or issues please directly work with us by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support & answer all of customer question in the system only. wish you give us chance to see & serve you soon there (if any).
Regards!
thanks for your help!
Hi, i can’t enable paypal method. i’ve 2.9 version of your theme. i installed paypal plugin too, but i can’t see paypal option in theme setting or in activity creation.
Hello There,
Please provide us the detail information (site url admin & ftp account) that related with your problem by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support & answer all of customer question in the system only. wish you give us chance to see & serve you soon there.
Regards!
Hi, i solved, but the documentation it’s outdated. For active other methods in 2.9 theme version, go to Theme Settings -> Extensions
Hello guys, do you know if your theme is compatible with some Social Login plugin to allow fast checkout (to collect clients data) during the booking of hotels/rooms? Thanks
Hello There,
We have not test compatible with any plugin to allow fast checkout (to collect clients data) during the booking of hotels/rooms in Theme yet.
if you have any further questions/ issues please directly work with us by “submit a ticket” into our system here:
https://shinehelp.travelerwp.com/Thank you for contacting us here.
Regards!
hello, since I changed the domain (don’t remember which one I was testing your theme) can you please release my activation code so I can use with the new domain? Thanks. PS can’t send ticket
hello, since I changed the domain (don’t remember which one I was testing your theme) can you please release my activation code so I can use with the new domain? Thanks. PS can’t send ticket
I found it. I dereg. Thanks anyway. Bye
hi! its possible use kwanza Angola currency? Many Thanks!
its all ok now about kwanza Angola currency…Thanks!
Hello There,
Thank alot for letting us know this information.
If there any other questions/ request or issues please directly work with us by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Have a good day.
Regards!
Hi,
My site has English and Arabic version. Arabic version should be RTL. So I like to know that, Does Traveler support both of them by WPML?
Thanks,
Hello There,
Yes, we have support RTL options which used by many of our Arabic customers as well, you can setup this in your site.
We have support compatible with WPML plugin, you need to purchase it and use in Theme.
Please let us know if any question. Looking forward to be your partner soon. Please hurry up and don’t miss the chance for Black Friday discount.
Regards!
Hi, we love the way the hotels part works and being able to add rooms to each hotel establishment, is this possible with the template to do the same for Rentals, we have lots of Rental establishments that have multiple rooms. Is the template capable of this?. If not would it be possible to custom code the template to do this? Please let us know asap as we want to integrate the functionality mentioned. Thank you.
Kindly answer, you are answering others.
Last attempt before I put up a review, would you mind answering the question, we do not have time to waste here now. I have support, now SUPPORT!
Do you have schema mark up for reviews, hotels e.g?
Hello There,
Unfortunately, we do not support schema mark up for review in Traveler Theme yet.
Please let us know if any further question or request you need to know about us. For more detail, please visit us here:
- Guide: https://docs.travelerwp.com/
- Demo: https://travelerwp.com/
Thank you for contacting us here.
Regards!
My question: Hi, i can’t use my code registration. message error: Purchase code has been used by another site. I dont have any site active with Traveler. Licensee:WHEN – Item ID:10822683 – Purchase Date:2017-01-09 12:16:07 UTC Thanks
Your replay:
Hello There,
This issue happen cause you may not deregistration your purchase code in current site before you move to new demo.
Please check on the photo guide and deregistration this: https://imgur.com/9PxrYirHope this help for you, please let us know if any result later.
Regards!
My replay:
Hi, sorry that is not the question. I cannot enter my code, message error: Purchase code has been used by another site. I don’t have another active site with traveler theme? I see that several people have the same problem and you answer the same thing knowing that the question asked is that nothing can be deactivated since there is no active theme.
Thanks for fixing this shit that’s been blocking us for days.
Hello There,
Yes, we have received questions from other customers too and we did answered like that. Then, they have fixed the problem as well, they have used this purchase code in current domain (as test domain) so customers need to Deregistration on that test domain first before move to online domain.
For now, please provide us the detail information (the purchase code, site domain which you had use before) via this email address:
Thao@shinetheme.comthen we can ask our Dev to check from the system and deregistration to help you. Please note that purchase code detail is needed and important for us to check.
Regards!
Ok thanks. If many people have this problem it is time to improve this process which is outdated compared to modern themes. Stay blocked for several days for that, is not reasonable
hello few questions. can Hosts ( people who want to put their property ) register and put it on their own like airbnb? is it possible to pay the owners and just get a fee? is there Italian Language available already in the team? thanks
Hello There,
We have support partner functions which allow owners of service (tour, hotel,..) can register in your site as partner who able to create & sell their own product, get commission per each sold.
Then, admin will manual payment for partner after month or when partner reach to a requires amount (depend on your deal)
https://docs.travelerwp.com/partnerFor Italian language you can manual translate the website by using Poedit in Theme.
Please let us know if any further, looking forward to be your partner soon.
Regards!
