26708 comments found.
Hello, This is a pre-sale question. I saw on a blog that if I purchase a licence it’s only for 1 site. The aim in buying a theme like Bridge is to use it on multiple (and different niche) sites. Can you validate (or unvalidate) this information ? If I buy 1 licence, can I install the theme on more than one site ? Thank you.
Hi there,
Thanks for taking an interest! One purchase is for one domain yes, you can read more about the regular license here.
Do let us know if you have any additional questions.
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Hello, i want to purchase this theme here: https://bridge294.qodeinteractive.com/ I can’t seem to get a direct link. I am always being redirected to this one; https://bridgelanding.qodeinteractive.com/
Hi there,
Thanks for taking an interest! Bridge is our theme which consists of many demos, 294 is one of our demos included in Bridge theme, so if you purchase Bridge theme you will get access to all the demos and will be able to choose which demo you wish to import the demo content for.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Please explain on how to import the demo content
Hi there,
You can check our tutorial on how to import the demo content.
We hope this helped and do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Alright. I hope there is support and that i can change the content at any time. I mean the demo variation.
Hi there,
You do always have the option to contact the support as once you purchase the theme you do get access to 6months of support included.
Also you can switch demo if you wish that as well. Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have a problem I want use only karavanustasi.net Code is already registered for other domain
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.
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Hello I using latest version of bridge theme. I using Qode Slider for Video on homepage but its not autoplaying video first time just show preview image and play button. after reload page it play video auto. I need to autoplay video first user time open website.
https://mysaschool.orgPlease Help Thank you.
Hi there,
The image is loaded before the video gets started but as soon as the video is loaded it starts playing. We did not reload the page and the video did start to play.
If you wish to have more options available you can always consider using Revolution Slider perhaps.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Please can I add a student to a course manually with the Qode LMS?
I am using SUMO Woocommerce Payment Plans Plugin to handle payment by instalments so users do not use the Add to Cart button on each course page. How can I manually add these students so that they do not have to register again after paying for the course.
Kind regards.
Hi there,
You can add students manually by adding new user and provide you students with login details if you wish that.
When it comes to LMS, all payment process is going through WooCommerce, so all payment options that are offered for in WooCommerce plugin are available. You can also consider using some official WooCommerce extention. Here is part about LMS from our Official Manual http://bridge.qodeinteractive.com/documentation/21-lms/ We hope this info will be helpful, and if there is any further question, please, let us know.
The plugin that you mention is not tested nor we can guaranty theme compatibility for the same reason, it is also not official WooCommerce extension or add on. Thanks and let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
After I add the new user and they have their login details, how do I grant them access to the course?
Thats what i am trying to find out. How to give a student access to a course manually.
Kind regards.
Hi there,
Our theme is covering courses which users can purchase and download. Course payment is done via WooCommerce, so it will go through the standard WooCommerce checkout process.
Users (students) can also enroll in free courses, or in case that the courses are not free, they need to buy the course in order to enroll in it. There’s also a free preview of all courses, so the users can check what are they buying or enrolling.
Here is part about LMS from our Official Manual http://bridge.qodeinteractive.com/documentation/21-lms/
We hope this helped.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
The courses are not free and payment is handled using SUMO payment with woocemmerce since the official woocommerce subscription plugin doesnt offer payment plans. The order comes in as a regular order when they purchase but because they do not use the “add to cart” button on the course page, then the user doesnt register for the course.
How do i add the student to the course from the LMS backend? Since i can confirm payment and i only need to grant them access manually.
Kind regards.
Hi there,
We have not tested this third party plugin, so we can not guaranty theme compatibility, so for any further theme related questions please submit a request at our help center and our support team will be happy to help.
You can add users, however they will need to go through the cart in order to be able to attend a course that is not free.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, i’m encountering a problem while modificate the H2. The modifications are not taken into account on my page, even if i purge the cache. I can see the changes in preview mode. I tried with the other H, and all is fine. Now the H2 is set up on 30px, but always appearing on 50px. Help would be strongly appreciated. Thank you ! Anthony
Hi there,
In Qode Options > Fonts you will be able to set the sizes for your heading. If your options are not being applied you can read our article that might help you here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi,
I would like to edit a template file with my child theme. qode-lms/post-types/course/templates/single/layout-collections/default.php
Where do I need to place the file in my child theme for it to override the plugin file please?
Is this correct—> wp-content/themes/bridge-child/qode-lms/post-types/course/templates/single/layout-collections/default.php
Kind regards.
Hi there,
This is a plugin and not theme files so this is not possible to achieve unfortunately. If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi,
It is possible to override plugin files with child theme. This is an example from woocommerce to override email templates – http://prnt.sc/w04jb9
I just need to know the path to place it in the theme folder since you are the plugin author.
Can you help with this please?
Kind regards.
Hi there,
It does not function in form replacing the folder path structure rather you would need to edit the plugin and if it is inside the child theme then you will also need to call it within the theme. So you will need to adjust and edit the whole plugin.
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Hi,
I have edited the plugin file and it works fine. But if you release an update, it would override my edits. Thats why I want to move the edited template to the child theme to keep my changes even when you make updates to the plugin.
Is it possible please? Just like the example of the woocommerce plugin I showed here – http://prnt.sc/w04jb9
Kind regards.
Hi there,
As we mentioned earlier you will have to edit the whole plugin and place it in your child theme, and then call that plugin newly edited plugin. So it does not function in the form of you example simply adding the folder path rather you will have to edit the whole plugin and place it in your child theme.
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Hi, how can I change the background colour of the testimonial carousel element?
Hi there,
Thanks for writing in! Please try to add this code to Appearance > Customize > Additional CSS
.testimonials_c_holder .testimonial_content_inner {
background: #d7effa;
}We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Thank you! I have the author text set as white, but it doesn’t change now. still shows black. also, any way I can make the stars yellow? Here is the page: https://bit.ly/2IqK2iM
Nevermind. got it. Thank you.
Hi there,
Glad to hear that you’ve managed!
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Hola. Tengo el tema comprado y con licencia os digo mi problema. utilice el código de activacion para una pagina que ya no voy a utilizar, tampoco recuerp en que pagina lo puse…. quiero saber si es posible que me deis de baja el codigo de activacion de la antigua pagina web . Para poder ponerlo en mi pagina nueva que estoy haciendo muchas gracias . espero que lo hayan entendido
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello After I bought this theme I was active But now I don’t remember what domain name I was active can you reset me? Thank you very much
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi i need help, the theme is missing some demos and also has a few errors. Here is an example of what appear in the page of some demos for exemplo in musician demos :
[qode_post_carousel1 posts_per_page=”” column_number=”4″ space_between_items=”normal” layout_title_tag=”h4″ title_tag=”h2″ image_size=”custom” display_categories=”yes” display_excerpt=”no” display_date=”yes” date_format=”difference” display_author=”no” d_width=”329″ custom_image_height=”248″]Hi there, Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
How do I transfer license to different domain if it is no longer controlled by me? Theme I purchased is NOT is use.
Just re-read that, and it doesn’t make much sense.. I set up a website using Bridge. The dns was changed to a different host and files on the server erased. I’d like to simply have my key reset if possible. Thank you!!
??????
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
Thank you for your kind words and thanks for taking an interest! This is something used by a third party plugin as such a feature does not come within our theme options not does have our theme styling.
So you can try looking for some third party plugin that will help you achieving this on your end. Also be aware that we did not test these plugins nor can guaranty theme compatibility.
Thanks for understanding.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
I seem to have issues loading in the demo – i get to approx 56% and then nothing. It’s the same with every one and I’ve had to delete and then reinstall but still nothing.
All of my settings in the CPanel all match your minimums so I really don’t know why. It’s not my computer or internet.
Thanks,
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I’d like to ask if the membership plugin -user dashboard can include all the orders made (products on woocommerce, online courses)? If I log in using the membership plugin, I can’t see the orders I made. I only see Profile, Edit Profile, Log Out. Thank you.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Goodnight. I bought the Bridge Theme for Wordpress but I had to remove the whole site and install it again. When I set the theme again and try to register it, I enter the purchase code and a message appears that says “Code is already registered for other domain”, but I am trying to configure the same site. Can you help me please?
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
We have your theme running, but after some updates looks the error message that is showing on the pages: https://dragladys.com.br/
If we renew our support can you please help us to fix that ?
Thanks a lot! Renato // WebiWebi+
Hi there,
Your theme is running on version 16.5 and the latest one released is 24.2 so please check this article as well as our article on how to update the theme and its plugins.
If you still encounter issues you can always consider extending the support license and our support team will help you. Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Ok , we will do that
Hi there,
Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, we have opened a ticket and our site still down, after last update theme. Can you please help us ASAP, we can not have the site with error messages anymore. Assigned to Jovana Paunic Id #82272. Thanks
Hi there,
Once we check, we do see that our agent has responded to your request.
If you need any further assistance please continue the conversation with our support team.
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Hi, i can’t found a qode.ticksy.com. time ago I Have ask how to have a advance tabs is collapsed until the click in the title, So what con i do?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I would like but the license has expired, and now I don’t know how to re-apply the question I had already asked
Hi there,
There is no option within the tabs to keep them closed all. You could use Qode Accordion perhaps and set the style to toggle?
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi Qode, I need your help about Workflow element.
Is it possible vertical-align centered for left and right elements?
How can I change layout view ? I would like to have smatphone view already from 800px.
You can find my example here https://gastrosalumerialavatelli.it/chi-siamo/
Thanks for your support! Paolo
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
How Can change Theme Name without lost updates?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
