12820 comments found.
Hello i buy your theme and i blog section articles display like this https://tinosresort.com/pasxa-stin-tino-me-thalassino-epitafio/
Thank you in advance
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with your request question by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support & answer all of customer’s question in the system. Wish you give us chance to see & serve you soon in there.
Regards!
I purchased this theme a couple of years ago. Every update I give a try, but bugs not convinced me to go live. I have installed it in several domains and give a try. Today I wanted to give a try to this new version, but I can not validate my purchase code. There is a warning that I have used it already. Where in my account within Themeforest can I see where (domain, subdomain…) did I use my purchase code? Please do not send me to open a Ticket, my paid support period is over.
Hello There,
Please provide us your purchase code and domain name which you got the error via this email address
Thao@shinetheme.comThis error happen cause you have not deregistration code in your current domain yet. Please give us the detail then we can check on this and help you.
Regards!
I sent my details already. Thanks for your quick reply. Congrats, it seems your answering rate is improving!
Hello There,
We have checked with our team and they confirmed that all of email which they received from yesterday to today has been answered.
If there is missing of your email, please let us know and provide us your email address then we can check and answer this.
Thank a lot for your congrats to us, yes we are trying and doing our best to improve the service. Wish you can spend a minute to visit and leave a happy rating to support us here:
https://themeforest.net/item/traveler-traveltourbooking-wordpress-theme/reviews/10822683Thank you very much!
I have not received a reply to my email. I will send you my request in a minute once again, from a different email address. I will leave a rating to your support service soon.
Hello There,
After received many request from customer with same error about purchase code, we are now decided to removed option check purchase code in our system already.
You are now available to install & activate a new demo in your site. Please try again and let us know if any result later.
Thank you for your time with us, we wish to see your happy rating soon.
Regards!
Hi
Great theme!
Why must i have more than 1 license if i whant
1 Modern Layout and 1 Classic Layout as 2 separate pages
Thanks
Hallo
Where are the support Sorry to say but this is not OK
Hello There,
Sorry for the missing and late response to you, please have look at these confirmation:
The classic & modern style are not related with license. You can only select one of style to use in one site as it is our default feature in Theme then all the site will be apply the selected style.
In the same meaning “1 Modern Layout and 1 Classic Layout as 2 separate pages” will be 2 separate sites, and 2 sites will be 2 licenses.
If there any further question or issues please directly work with us by submit a ticket into our support system.
Thank you for your kind and patience.
Regards!
Hello There,
Please provide your detail description (photo, url, admin account) via this email address:
Thao@shinetheme.comthen we can take a look and let our team to check on this for you. If there any issues or bugs which come from our Theme we will surely check & provide help to customer.
Regards!
Thanks, already did
Hi Team Shinetheme, my support has been expired and after the current update i am still getting this message for Optiontree cleanup – https://prnt.sc/vx9x3n . So please share your email where i can send you my account details and you can fix this issue in my site. I guess in current update you have already fixed this problem. But i have updated the theme to current version but still this problem is showing, So please help. In your previous reply here you said i can share my accounts details and you can fix this problem in my website. Regards!
Hello There,
Yes, if there any issues or bugs which come from our Theme we will surely check & provide help to customer.
So you can please provide your detail description (photo, url, admin & FTP account) via this email address:
Thao@shinetheme.comthen we can take a look and let our team to check on this for you.
Regards!
Hi thao, Please check your mail with subject “Optiontree cleanup issue need to be fixed” . Regards and thanks alot 
Hello There,
Thank you for your information.
We will check on email and ask our Dev to access your site and help you.
Please give us your patient and wait for the response in there.
Regards!
Hello, I ask you to let me know how soon the theme for each apartment will be available
thanks
Hello
Do you mean new service type like Real Estate or new demo page layout?
Our theme is provided Hotel and Rental services.
https://homap.travelerwp.com/ https://remap.travelerwp.com/You can use it to your site if it match your requirements.
Thanks
Hi there! how can i change H2 to H1 for Title of tours and hotel? I was looking for any option but i can´t find it. https://www.hotelesenica.pe/
Hello
The request is required a small custom code to do that.
You can submit a ticket in our support system https://shinehelp.travelerwp.com/ so we will guide you change it.
Regards
unfortunately I cannot submit tickets. Is there some documentation or examples to do it myself. Thank you.
Hello There,
Sorry to heard about that you cannot post a ticket.
So please sent us an email reminder via this email address:
Thao@shinetheme.comthen we can check on this and will do my best to ask Dev team if they can give you css code.
Regards!
I want to link restapi between traveler’s backend system and mobile app. The theme support restapi? - If it supports api, where can I find the related information about how to use api? - If it doesn’t support api, we’re going to develop it ourselves. Is there any related reference for develop restapi?
Hello
Unfortunately, the theme does not support that API system to connect to a mobile app yet.
Thank for your understanding.
Can i use Scyscanner and Booking.com As an affiliate in Solo demo??
Hello
Unfortunately, as the name of the demo (Solo), the theme is only allow to use Tour service in that demo.
You can not use affiliate systems like Skyscanner and Booking.com in Solo demo.
Thank you.
Recently bought this theme and finding that it is the cause for an issue located in my admin dashboard “Site Health Status” section. Message displayed below:
“A PHP session was created by a session_start() function call. This interferes with REST API and loopback requests. The session should be closed by session_write_close() before making any HTTP requests.”
After doing some research, I’ve deactived all plugins in hopes of finding the issue with no luck. However, when deactiving the “Traveler Theme” the error message disapeared. I read on various forums that the message is usually caused by outdated plugins, but no one is mentioning a specific theme being the cause of such error. In this case it is the theme causing the error. Any ways to resolve this issue so I can continue using the theme?
Hello
Would you mind submit a ticket in our support system https://shinehelp.travelerwp.com/ so we can take a closer look?
Thanks
Hi, I have purchased this theme and I have the purchase code but I am unable to see the payment addons folder. When I go in the Theme folder -> inc, there is no such folder ‘files’ as mentioned in the below link.
http://guide.travelerwp.com/docs/other-feature/payment-methods/Can you please email me the zip files of payment addons as I am working on my website and I am waiting for the files.
Regards,
Hello
In the new theme version, you can find and install the payment gateways for the site in Theme Settings > Extensions here: https://prnt.sc/vx5s30
Regards
we recently moved out site to cloudflare dns and could not register the theme. please help.
Thanks,
Hello There,
Please give us your purchase code and site domain via this email address:
Thao@shinetheme.com then our team will check on this and help you.Regards!
email sent. thanks!
need to deregister purchase code. I did it on the old website but now it does not want to register on new site
Hello There,
Please give us your purchase code and site domain via this email address:
Thao@shinetheme.comthen our team will check on this and help you.
Regards!
waiting for your response emailed information requested by you guys
Hello
We will check and response your email soon.
Thanks
Please do its a bit urgent
Still waiting on your email
Hi, can you tell me please what is new in version 2.9 vs 2.8.8 ? Thank you
Hello There,
You can please check all of updates features/ functions or fix bug from each different version in our changelog here. Please click on each version to see the detail:
https://travelerwp.com/traveler-changelog/Please let us know if any further question or information you need to know about us.
Regards!
Hello guys, how are you?
I am very interested in purchasing, however, I have some doubts about the plugin, one of which is that I will use the woocommerce checkout right? But can I split the payment between several people? I refer to people who are making the reservation, a reservation will be made for 4 people for example, sharing the payment between the 4 people, sending a link by email, at checkout or allowing sharing. I don’t know if I was clear, but that’s my main question to buy the Theme!
Hello There,
Unfortunately, we do not provide the payments functions as your request. Please let us know if any other question or information you need to know from us.
For more detail, please visit us here:
- Demo: https://travelerwp.com/
- Documentation: https://docs.travelerwp.com/
Thank you for contacting us here.
Regards!
Where can I find the demo data xml???
Hello
The theme is not using XML files anymore.
You can refer our document bellow to install theme and import all the demo data:
https://docs.travelerwp.com/theme-installationThanks
That is not working. That is why I asked where I can find the XML files to import it manually. Demo import keeps loading but no success.
Demo import keeps loading forever https://tinyurl.com/y8tq8d8s
hello after a long period i tried to understand how is booking (tour type) work ! modern layout
- Dashboard>my tour> edit tour
♦ Info section: there is tour type selection (include duration ) ♦ Price section: there is fixed departure!!! why this option in this secton with selection of checkin and check out date ! in this section you can choosed the prices for adult and children why it is necessary to reselected in avalability section .
please i read the documentation and i didnt understand ; if you can please make a video tutorial for this or with screanshoots.
thank you
Hello good day. I am very interested in purchasing the template, but I have some questions:
Can I use all the modules at once? For example, in the marketplace, can I register a car and a tour?
Hello good morning.
I am very interested in purchasing the template, but I have some questions:
1. Are the tour, car, hotel modules via woocommerce or independent?
2. Can checkout be done via woocommerce? Would you be able to use a payment split on that?
3. I will need to connect this marketplace with an android and ios application (developed in react native), would I be able to access data from this marketplace that I will build using your template via API?
Hello There,
Thank you for your interested in our product, please let us answer both of your comment on this reply.
1. Yes, you can use some different service for sell in one website. Please check on our Mixmap demo here to get more detail:
https://mixmap.travelerwp.com/then, you can turn off other service which you do not need.
2. We have support Modal booking & Woocommerce checkout, so you can surely select Woocommerce for check out as you need. If you select Woocommerce, you will go through Woo check out & payments option.
Please check here:
https://docs.travelerwp.com/payment-methods/woo-commerce-checkout3. Unfortunately, we do not support App for Traveler Theme yet.
Please let us know if any further questions or information you need to know more about us. We are willing to see & answer you all.
Looking forward to be your partner soon.
Regards!
Where can I see updates from 2 december. It must me 2.9.1 version. Couldn’t find anything in CHANGELOG section
Hello There,
The last version of our Theme is 2.9.0 now, there is no 2.9.1 came yet.
If there is any new update, we will surely note in our Changelog.
You can please post a ticket for any other question or further with Theme.
Thank you for contacting us here.
Regards!
