26708 comments found.
Hello
I am using multisite with bridge theme. On one of my subsite visual composer not working just visual composer icon is showing when page edit. On main site Visual Composer working fine. No Error found in console.
https://prnt.sc/w13m7xPlease Help Thanks
Hi there, Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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I am using your Bridge theme with “Web Hosting” demo. It was fine until recently i updated my theme to latest version and now my theme looks broken and doesn’t match the demo content.
You can compare my site with demo by visiting frontend of site “https://webistan.io”.
I tried to open ticket at your support site but it is saying “my support is expired” against my purchase code.
Hi there,
Please check if you have updated the latest version of the theme and its plugins We do see you forgot to update Bridge core, your version is 2.3.2 and the latest one released is 2.5.9. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
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Thanks it worked ..
Actually i needed to “Generate a new dynamic.css file through Theme Options” by going to theme options and save changes after successful update. (As seen from your theme update tutorial)
Hi there,
Glad to hear this is resolved!
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi, I want to translate the ” select option” button which appears on hover on variable products. I check with loco translate and it seems that it is already translated but it keeps saying “select option” at the frontend instead of the translation.
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Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and one of our support agents will assist you.
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Does anybody check the tickets? I have submitted the question(# 84172) as you told two day ago and still no reply.
Hi there,
Once we check we do see that your request has been responded to so please continue the conversation with our support team.
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Hi,
I just installed the theme on a domain. I registered the theme and imported the demo content. For some issues, I had to uninstall wordpress in this domain. The problem is that I didn’t deregister the theme, so now that I reinstalled the theme, I can’t get to register as it says it is registered on another domain… what can I do?
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
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Hello I am interested in buying your theme. Can you put ad banners and google adsense within articles and on the home page? Is it easy to customize without knowing programming?
Hi there,
Thanks for taking an interest! We do have a sidebar area in which you could add adds via iFrame, custom code, or possibly with some plugin.
Also as for the custmization, you do have an option to import a demo content of a demo, which will give you access to all the pages and settings that you can customize to your needs. You can find our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
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On the home page, can the ads be placed in the center of the publication?
Hi there,
Could you please be a bit more specific and perhaps provide a screenshot so we can be sure on what element you exactly refer to.
You can add to any of your pages content, and set their positioning.
Keep us updated on this.
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I would like to be able to monetize the web and I would like that the google adsense ads and others could appear in the center of the publication on the home page and not in a side column. I don’t know if that is possible with your template.
In the rest of the publications I want them to appear in the center and the right column, in both positions.
Hi there,
This does not only stand for Sidebar, so it can be added to the content it self as well.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I get “Uncaught TypeError: jQuery.event.props is undefined” in themes/bridge/js/plugins/jquery.event.move.js:580:9 with WP 5.6 and Bridge 24.3
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hi, I bought this theme to develop a site about 1 year ago. The website that was built with these tools and the possibilities it offered for development were lost; I updated the core of my wordpress to version 5.6 and with it the website and its contents were damaged because the compatibility of the plugins (LayerSlider WP & WPBakery Page Builder) were lost, they stopped working correctly causing my site to be without functioning. Try as an alternative to try to do all the work again by installing the theme from scratch with its components and trying to migrate my contents to the new updated site but unfortunately it was impossible, the new versions released come with an error and the components of the previous site require payment for a correct operation, I appreciate clarity on the subject if the development and the money invested in this subject were definitely lost.
Hi there,
Our theme is completely fine working as intended and does not contain any errors. In order to check this on your end please provide us with your website URL so we can check.
Also important part is to check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
Thanks and keep us updated.
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The only way was work with elementor and make all site again.
Hi there,
If you need any assistance feel free to submit a request at our help center and our support team will be happy to help.
Thanks.
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http://www.latelierdesartistes.ca/
Hi there,
You can try to add this code to Appearance > Customize > Additional CSS:
.qode-report-sheet .qode-rs-table .qode-rs-table-content .qode-rs-table-row:last-child .qode-rs-table-column-title {
color: #7b56a4;
}We hope this help and that it was the right element and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Thank you it works By the way, is there a place i can find all the css of your theme to explore and customize ?
Hi there,
You can add your custom CSS to Apperance > Customize > Additional CSS. Our theme styles are minified and you can use the Inspector to detect styles and then simply overwrite them if you need.
Also you have a variety of our theme options which you for sure can use. If you need any further assistance and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you very much and have a nice day:-)
Hi there,
Glad we could help!
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Theme is throwing JS errors after the latest WordPress update when certain caching features are enabled. Here is the file and errors its being thrown from. Is all of your code compatible with the newest jQuery libraries that were added to WordPress 5.6?
/wp-content/themes/bridge/js/plugins/jquery.countdown.js?ver=5.6
Uncaught TypeError: Cannot read property ‘createPlugin’ of undefined at jquery.countdown.js?ver=5.6:10 at jquery.countdown.js?ver=5.6:10
Hi there,
Could you please submit a request at our help center and our support team will be happy to help and check this on your end.
Thanks.
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Hi, I was interested in using this demo (https://bridge283.qodeinteractive.com/). However, after testing the mobile speed with google pagespeed insights, I noticed it has very low score. Because of that, I would like to return the theme (I haven’t downloaded it yet). Could you please tell me how to get a refund? Thank you!
Hi there,
Thanks for taking an interest!
Please note that for our demo site, we haven’t done specific site speed optimization because the main accent was put on showing all the features and elements from the theme, as well as keeping the highest quality of the photos. There are many ways and tricks for improving WordPress site speed so-called speed optimization. A balance between size and quality is necessary. A good hosting server is also very important for the site´s performance. We always give advises to our users in support tickets when they build a site in our theme, what steps they should take in order to improve the speed. Google also offers PageSpeed Insights for detailed performance testing, though some people from the programming community say that this tool is not as accurate when it comes to analyzing and assessing website performance.
You can read more about how to improve your website performance in our article here.
Also you can always submit a request at our help center and our support team will be happy to help.
Thanks.
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Hello, thanks for your reply! I do have a very good hosting server and am aware of all the things I can do to optimize the speed. Both GTmetrics and google speed insights displayed a very low score for mobile. That’s why I am concerned. Your theme is modern and well-design. I love the look, but speed is my priority.
Do you have any sites built with the demo I mentioned (https://bridge283.qodeinteractive.com/)? I would be interested in taking a look. Meanwhile, could you please let me know how to apply for a refund? Thank you!
Hi there,
Unfortunately we do not have any examples to showcase as this will need approval from the users. You do have our article as well as you can contact our support team for any guidance when it comes to your website.
When it comes to refund policy you can read more about it here.
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Hi, how do I add a sidebar in the Woocommerce categories? Best regards, Romuald
Hi there,
Thanks for writing in! Please check this article which explains it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hello, how can I fix the mobile menu? When I open a submenu item (there are 20 submenu items) the menu disappears before I can scroll down Regards Stephan
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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hi there, could you please tell me why the homepage that uses your news plugin from demo 365 is not displaying correctly? Your demo has 3 columns after sliders but mine is missing half. Also, Contact page is not displaying properly but all other pages and posts are OK! website https://polymathlife.com/ What should I adjust in settings? Thank you!
Hi there,
It seems that your import of the demo content was not performed well.
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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For the latest theme version (24.3), is it safe to update to Wordpress 5.6? Or should I wait for the next theme update?
Thanks!
Hi there,
You can for sure update WordPress version, it is compatible for sure.
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hello!!! Is there a way to get the title image off the blog posts https://dfay.com/staging/what-does-it-all-get-us/ – in a total batch, not so I have to go in and edit each one by one? Outside of hard coding template that is?
Hi there,
Within Qode Options > Blog you can choose the type for single Post types. As well as you do have Qode Title Option within every single post.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hello,
Please, we need to have our site back, it is urgent! Our site is down after the last udpate, since friday. We are looling clients for that.
We appreciate if help comes soon.
Thank you
Hi there,
Once we check, we do see that our agent has responded and updated the plugins.
If you need any further assistance please continue the conversation with our support team.
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Can you please advise why the Woocommerce Cart Dropdown widget is linking back to my homepage and not to my cart? I do not seem to be able to edit this in the widget page.
https://www.acedynamicsltd.com/Hi there,
Please check this article on how to setup your shop, as well as if you need any further assistance with this and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hello! I recently bought this theme and I am unable to set the home page in either Appearance>Customize or Settings>Reading. This is so strange! Neither location has the option to select a home page. I’ve never seen this before. Please advise. Thank you.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I am unable to sign up as your system does not send me a confirmation email. I signed up with two different emails and nothing has come through soI am unable to submit a ticket.
I would appreciate it if you could answer my question here since I cannot get into your support system. Thank you.
Hi there,
Once we check we do see that your account has been verified so please try to submit a request at our help center and our support team will be happy to help.
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Hi! I need to unlock my purchase code from a website that no longer exists. What can you do?
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, do you think it will be possible one day to update automatically your template like the plugins or the native templates?
As you update very often your template (which is good!) it will be very pleasant to get this option. Thanks!
Hi there,
Thanks for writing in and thanks for your feedback!
At the moment you can follow the guidance as per our article here and you do not need to update every time an update is released. You can always check the changelog and follow what changes has been done. So if an update includes only new demos, you do not need to update the theme, rather can wait until next update which includes plugin versions or some additional features.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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