16512 comments found.
Hello, they sent me the following code so that my accordions appear closed but it doesn’t work, do you have another option?
jQuery(window).on(‘load’, function() { jQuery(function() { jQuery(’.elementor-accordion-item’).each(function() { jQuery(this).removeClass(‘elementor-active’); jQuery(’.elementor-tab-content’).hide(); }); }); });
Hi and thanks for reaching out to us 
We need to check your site. Please create a support topic https://themes.artbees.net/docs/the-new-support-platform/ and provide WP Dashboard credentials and the page URL where the accordion is added. Thank you.
Hello there, i dont need support for the theme but when i try to register ithe product it says my purchase code is already registered, but i dont have it registered nowhere (if it is, i would like to know where). I want to register ir to use in a new website. Waiting for the answer asap please. B. regards.
Hi and thanks for reaching out to us
Could you please write to tatyana@artbees.net and send your purchase code to check? Do you have any accounts in the Artbees Dashboard? Looking forward to your email.
I have just sent the email, thank you for your attention.
Thank you. Your email will be replied soon.
Ok, thank you, still waiting… hope you can solve it, im just waiting for it to get the job done.
Solved! thanks
You’re welcome
Hi, with XJupiter and import ananke demo and then set shop to be shop site in woocommerce it break all the product site with demo?
Regards Trond André
Hi and thanks for reaching out to us
We need to check this issue. Please create a support topic https://themes.artbees.net/docs/the-new-support-platform/ and provide WP Dashboard credentials. Thank you.
Hi, I do not see that it is necessary because it does not only apply specifically to my site. I have tried to do a fresh install without other installed plugins several and many times and this happens on all tried imported demos. For example, all demos work just fine if you only use demo-imported “shop” pages but as soon as you change the shop page in Woocommerce to for example. demo-imported “Giovedi” from the shop page to the “Store” page in Woocommerce and puts permalinks correctly in permalinks the same problem happens that the whole Store page breaks and does not look good. I suggest you try this yourself with a fresh wp install. Regards
Hello,
I changed shop permalink to “stores” on my localhost and the page showed properly https://prnt.sc/vxk0ut . So please create a support topic so we can investigate your issue. Thank you.
Hello, pre-sales question please. In the Kindergarten demo, I do not see any shop pages. Does the template accept Woocommerce?
Hi and thanks for reaching out to us
All templates accept Woocommerce. The plugin is bundled with the theme, so you can install it and use with any Jupiter X demo.
Hi.
Are all your demos designed in elementor?
If so how come no elementor assets load? No elementor css js etc
https://gtmetrix.com/reports/jupiterx.artbees.net/QKMDATFV/ (see waterfall) http://prnt.sc/vwsuykHi and thanks for reaching out to us
Yes, Jupiter X demos are created with Elementor. All the CSS and JS files are combined into one file using WP-ROCKET plugin. Please find more information here: https://themes.artbees.net/blog/speed-up-your-website-in-jupiter-x/
THANK YOU SO MUCH!! AND THIS IS WITH THE ELEMENTOR PRO ACTIVATED?
You’re welcome We provide free version of Elementor. Pro version is not required. Please check more here: https://themes.artbees.net/docs/do-i-need-to-buy-elementor-pro/
I’m showing as running version 1.0.0 of J’X. I have checked for an available update on the dashboard and have auto-updates enabled. The theme is correctly activated. The version control shows several higher versions in the drop-down, yet I’m stuck on 1.0.0. My version of JetElements clashes with Elementor’s new Template Builder, so I have to update. Bu I don’t know how.
Ok, so looks like the version is pulled in from the child theme only. My bad.
Hi and thanks for reaching out to us
Yes, that version is related to the child theme. Glad to hear you found it out.
I can’t login to your support system. Can you guide how to show mobile menu on desktop screens or under specific width? We’re using Jupiter X theme.
Thanks
Hi and thanks for reaching out to us
You need to set breakpoint in the Navigation Menu settings. Did you create the header template with Elementor or using the default header? Please check this article: https://themes.artbees.net/docs/how-to-set-breakpoint-for-navigation-menu-to-become-a-burger-menu/ .
Hi .. in the Elements menu is the Dynamic Booking.. does that mean the Jet Booking plugin is included in the purchase of Jupiter X or is it a separate purchase?
Hi and thanks for reaching out to us
There is no JetBooking plugin, but JetEngine is bundled with the theme. Booking Form can be created with JetEngine too. Please check this article: https://crocoblock.com/blog/jetengine-booking-forms-the-nuts-and-bolts-of-providing-services/
hi is it possible to make the home banner the same format on mobile as it is on desktop. So 2 columns and difference sizes? Or at least 2 columns?
Hi and thanks for reaching out to us
Please create a support topic https://themes.artbees.net/docs/the-new-support-platform/ and provide WP Dashboard credentials. Also share the page URL where you want to edit the banner. Thank you.
Hi there, I am considering your theme, as for this prebuilt template: https://jupiterx.artbees.net/agriculture/
I have read there is a slider built in, what comes standard to effectively add another 2/3/4 sliders on this?
Also, what does the dropdown navigation look like?
Hi and thanks for reaching out to us
There is Revolution Slider plugin bundled in the theme which you can use to create a slider. Also JetElements plugin (also bundled) has Slider widget which you can use.
You can check dropdown navigation on these demo templates https://jupiterx.artbees.net/business-consulting/ (hover Services menu item) or https://jupiterx.artbees.net/manufacture/ (hover Industries menu item).
Ok thank you! Do you have an example template of a functional slider?
You’re welcome. Please check this demo https://jupiterx.artbees.net/stone-producer/ , the first section uses Slider widget of JetElements plugin.
HI,
I would like to seek for assistance. I can’t update the theme. When I click the ‘update’ button nothing happens. There’s no Update Now option on Appearance>themes>Jupiter theme
https://prnt.sc/vv9jpiHi and thanks for reaching out to us
Seems you updated WordPress to 5.5.3 version, right? They removed jquery support, so to update the theme, you need install the plugin https://wordpress.org/plugins/enable-jquery-migrate-helper/ . After update, the plugin can be removed. Regards.
What if I have Jupiter 6.2.0? I need to update but can only find Jupiter X now. What should I do?
Hi and thanks for reaching out to us
How to get Jupiter 6 archive, read here: https://themes.artbees.net/docs/how-to-download-jupiter-v6-files/
Then install Jupiter Donut and Jupiter Core plugins via Jupiter > Control Panel > Required Plugins. Then activate WPBakery plugin and update it via Jupiter > Control Panel > Required Plugins. Regards.
should I get elementor pro with these theme..
Hi and thanks for reaching out to us
Elementor Pro is not required. The theme has bundled plugins which extend the free Elementor functionality. Please read more here: https://themes.artbees.net/docs/do-i-need-to-buy-elementor-pro/
Hi, my website, after update, in version mobile:
class=”page-template-default page page-id-469 logged-in wpb-js-composer js-comp-ver-6.4.1 vc_responsive” itemscope=”itemscope” itemtype=”https://schema.org/WebPage” data-adminbar=””>
help!
Hi and thanks for reaching out to us
Please clarify with more details what is wrong with your site on mobile. It will be better if you create a support topic https://themes.artbees.net/docs/the-new-support-platform/ and provide all the details and wp-admin panel credentials. Thank you.
When you install a demo, does it include the images?
Hi and thanks for reaching out to us
Yes, there are options whether you want to import media or without media when installing a template. Check this article https://themes.artbees.net/docs/installing-a-template/ .
Hello, is the media from car listing 6 for free? If yes can u send me them via email? If not, please send me the links to media to buy.
Hi and thanks for reaching out to us
Most of the images are coming from Shutter Stock and PhotoDen. All of the images are copyrighted and you need to replace them with your own. Although some of them are removed from the stock photo sharing websites, but you can find similar ones and replace with your own images. Thank you.
We are planning to purchase theme for one of our project. Queries before purchase 1) https://jupiterx.artbees.net/health-coach showing horizantal scroll at bottom. 2) Can we add slider on home page? currently only single image having video link on it. Waiting for your reply Thank You
Hi and thanks for reaching out to us
1. I checked the demo but didn’t see the horizontal scroll https://prnt.sc/vtj4i4 . What screen size are you checking in?
2. Yes, you can add the slider. You can use Revolution Slider plugin or the Slider element from JetElements plugin which is bundled with the theme.
Thank you.
Thanks for your prompt reply
1. screen resolution 1366*766 pls check https://prnt.sc/vtn7th
2. Primary menu doesnt have submenu. if we create submenu will it have proper css for this?
body .jupiterx-site {
overflow-x: hidden;
}
2. Yes, submenu will be styled properly, for example check these templates where submenu is added https://jupiterx.artbees.net/business-consulting/ (hover Services menu item) or https://jupiterx.artbees.net/manufacture/ (hover Industries menu item).
looks PERFECT!
Thank you so much for the feedback! We really appreciate it! Best regards.
Hello, I accidentally purchased the Jupiter X theme twice. Please return 1 of them.
Hello, I accidentally purchased the Jupiter X theme twice. Please return 1 of them. I did not press the download button so it would be okay. Thank you.
Hi and thanks for reaching out to us
You need to request a refund at Envato https://themeforest.net/refund_requests/new . Thank you.
Thank you. I did this 6 days ago but I’m still waiting. Why does it take so long?
Hello,
Your refund was issued. Please take our apologies for a long delay.
(Jupiter X) I will buy your theme, but there is a question I am curious about before purchasing. Is demo import possible with WPBakery Page Builder?
Can I use WPBakery Page Builder instead of Elementor? Can I import sample demos with WPBakery Page Builder?
waits for your reply. thank you
www.barisdayak.com
Hi and thanks for reaching out to us
Our demos in Jupiter X are built with Elementor only. If you want to import demos with WPBakery, you need install Jupiter 6 theme https://jupiter.artbees.net/jupiter-theme-templates/ . How to get Jupiter 6 archive, read here: https://themes.artbees.net/docs/how-to-download-jupiter-v6-files/ . Thank you.
