12820 comments found.
It is 2 years since elementor compatibility is the most requested feature for this theme, how long do we still have to wait for it?
Hello There,
After review Elementors & carefully check on our Theme’s functions, our Dev are now decided that to stop support Elementor in Traveler Theme.
Sorry if any inconvenience to you. If there any other questions or request please ‘submit a ticket’ into our support system here:
https://shinehelp.travelerwp.com/Thank you for contacting us here.
Regards!
when this theme will be compatible with WP 5.6 ?
Hello There,
Our Dev are checking on this and we are planning to release a new version which compatible with WP 5.6 on this week.
Please wait for our information, we will note to all customers in our changelog.
Regards!
Hello, before i buy the theme, i would like to confirm if i can:
- add additional search fields like amenities in the search field in home?
- customer can book additional services from a business for the activity (rent tools, clothing…)
- partner is the user who will create locations and activities for businesses and get automatic commission from the platform?
Hello There,
For point (1) and (2) you need to custom code which not belong to our support policy in Theme for those request. We have not included other tools like clothing,..
Last point, sure owner or provider of service can register in your site as partner who able to create and setup their own service and get commission from each sold.
The commission is not auto, it will manual send request to admin then admin check all the commission then transfer and payment for partner.
Please let us know if any other questions.
Looking forward to be your partner soon.
Regards!
Is it possible to change the language of the calendar options (name of months, days of the week) in the search menu on the homepage? I cannot achieve it with TranslatePress
Hello There,
You can manual translate this by Poedit, please check here for more detail:
https://www.youtube.com/watch?v=wCnQsdCbpFcThank you for contact us here, please “submit a ticket” into our support system for any other questions/ issue with theme.
Thank you for contacting us here.
Regards!
Hi,
I did not get any feedback in support regarding the issue with scrolling in the user dash board.
This is not working correctly and makes for very bad UX!
Can someone get back to me on this urgently please.
It Is too frustrating for partners to list their tours and activities when they cannot scroll on the page.
This needs urgent attention. Thank you
Good morning
Please I need help with the issue, I already wrote to the technical support privately and I still have no answer, I already have more than 48 hours with the page on the ground due to a blocking of the template and it is still not resolved, I already left everything The credentials and they still do not answer me, how much longer should I wait since I see that they only say that they work from Monday to Friday, I am not willing to wait so long with the page down, I leave a photo of what appears when I open it and This came out from one moment to another alone.
https://prnt.sc/w0h87qHello There,
Can you please leave us your ticket iD in our system then we can check on this and quick process to help you.
Sorry if any late response to you and thank a lot for contacting us here.
Regards!
I leave you 2 tickets open, one that today has 5 days and the other has 6 hours that I opened it again to see if they answer it and still nothing, please help me I have the page on the ground for more than 5 days.
Ticket ID: 17519 Ticket ID: 17705
Hello There,
Thank you for your details.
We will check on this and ask for quick process for you right after.
Thank a lot for your kinds and patient.
Regards!
Thank you!!!
I will be awaiting the answer. thank you very kind
Hello There,
The ticket have been responded to you in the system already. Please check on this ticket again and let us know if any further in there.
Regards!
Hello, I like to know if the Search Rental tool is really capable to filter property by bedrooms numbers? Apparently even if I select 5 adults in the demo, also one bedroom apperar so please clirify. https://remap.travelerwp.com/search-rental-popup-map/ thanks Mark
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with your issue by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support & answer all of customer question in the system only. Wish you give us chance to see & serve you soon in there.
Thank you for contacting us here.
Regards!
Thanks, i have already submitted my query there. Hoping to get prompt resposne from your side.
Hello There,
Thank you for your information. We will ask our team to check on this and process for you.
As far as we see from this comment those request question ay related with custom code which basically not belong to our support policy.
However we will check on the ticket for detail then if possible we still provide custom for customer in some case.
Regards!
Will this theme work with YITH Stripe Connect? How much would it cost for you to do a custom job and make the iCal sync 2 way and get updated every say 5min?
I’m really interested in this theme, but really need iCal 2 way sync available.
Hello There,
We have support Stripe payment in Theme only.
Sorry, we do not provide customer job or refer other 3rd party to work custom job for customer so we could not confirm to answer to you for your second point.
Please let us know if any other question.
Regards!
Hi there!
We already pay for the basic version. We just wonder if we pass to an extended version, is possible to transfer the settings and visual of the webpage we already create in basic mode, in a easy way?
Thank you so much. Regards
Hello There,
Unfortunately, we do not guarantee or support for import/ export database in Traveler Theme.
You may need to ask from well skill & experiences Developer who work on this for you.
Regards!
Dear Sir / Madam,
We have bought “Travel Booking WordPress Theme” and we would like to know if there is support for the Cyprus JCC payment system through Woocommerce.
We tried to implement it through Woocommerce and discovered some errors and the need to create seperate pages for “Checkout” “Cart” “My account” etc.
We are considering of buying additional licences for some of our clients and we would like to know if there is the critical support for JCC payments through the platform.
Thank you very much in advance for your time, looking forward to hearing from you.
Kind Regards Nikolaos D. Potamousis
Hello There,
We have support 2 booking options are Modal booking which can able to use some supported payment gateways and Woocomerce checkout.
So you you select Woo you will refer to Woo checkout and payment options. Please check on the list supported and compatible payments in Woocommerce here:
https://docs.travelerwp.com/payment-methods/woo-commerce-checkoutWe do not guarantee or support for any other payment which not belong to those list.
Thank you for contacting us here.
Regards!
I am not able to edit anything , when this theme will be compatible with WP 5.6 ? please tell us and also option 2.7.4 is creating problem while editing any activity
Hello There,
We have not test compatible with WP 5.6 in our Traveler Theme yet. So please keep the current version and wait for our confirmation.
We will notice to all of customers in our changelog and update this as soon as possible.
Our last update version is 2.9.0, please make an update to last version and if there is any issue kindly provide us the detail description by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Thank you for contacting us here.
Regards!
when this theme will be compatible with WP 5.6 ?
when this theme will be compatible with WP 5.6 ?
Hello, a) Does the regular licence include the multivendor function? b) Can I get commissions, eg 5% from each vendor’s property please? Thanks
Hello There,
Sure, all the Theme features & functions is included in regular license already so you can use multi-vendor option as well.
You are an admin so you have right to setup each different package policy, fees,.. for each partner. Commission also can be done manual between admin & partners. Please check here for more detail:
https://docs.travelerwp.com/partner/membershipPlease let us know if any further questions or information you need to know about us more. We are looking forward to be your partner soon.
Regards!
Sure! Thanks!!!
Hello, One question please: If we have an example Room page for a Hotel like https://www.villas-naxos.gr/st_rental/plaka-riviera-villa/
Can I set prices NOT per person but custom, like the following way? 1 person 100$ 2 people 140$ 3 people 180$ 4 people 190$ Is that possible please?
Hello,
Unfortunately, Traveler currently does not support this feature. If you have a customized requirement, we can implement it for you via Customization Service(additional fee charged).
Regarding customization service, you can contact us via: https://travelerwp.com/customization-services
Thank You and Best Regards
So many thanks for that and thank you for your great project.
Hi there! I looks a nice theme for what I need. Can you help me to solve this questions: a) Can customers booking and pay for multiple services in one payment? For example, book hotel + car + tour + restaurant? b) Can admin set a different commission/fee to vendors? c) Is compatible with Elementor site builder?
Hello There,
Thank you for your interested in our product, please have look at these information:
1. We have support Woocommerce check out in Theme so you can use Woo for multi-item in cart.
2. Sure, admin can create their own membership package with different fees, functions, ... for each partner then partner will check and select the one for them.
https://docs.travelerwp.com/partner/membership3. We do not support Elementor, we use WPBakery Page Builder.
Please let us know if any further questions or information you need to know about us more. We are looking forward to be your partner soon.
Regards!
WP 5.6 because it created a problem?
Hello There,
We have not test compatible with WP 5.6 in our Traveler Theme yet. So please keep the current version and wait for our confirmation.
We will notice to all of customers in our changelog and update this as soon as possible.
Regards!
Hi, is the theme compatible with WP 5.6? Just checking before running the update. thank you.
Hello There,
We have not test compatible with WP 5.6 in our Traveler Theme yet. So please keep the current version and wait for our confirmation.
We will notice to all of customers in our changelog and update this as soon as possible.
Regards!
Hello Support.
The scroll in partner dashboard and continue button is not working. I have submitted a ticket.
The scroll not functioning correctly is incredibly bad UX and as a company trying to get partners to add their tours and activities the dashboard functionality is embarrassing
Please advice on this as soon as possible
Thank you
Hello There,
Thank you for your information here.
Please wait for our response in the support system. Kindly, let us know your ticket ID in there then we can check with our team and fast process this for you.
Regards!
adding hotel list while creating a location page using wp bakery won’t show it. Tried everything. Any help?
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with your request question by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support & answer all of customer’s question in the system. Wish you give us chance to see & serve you soon in there.
Regards!
I don’t want to use the search with location. We want search only for one location. Also Advance Tab is not required in the search form. Please let me know how this can be done!
Hello There,
Search by location and advance tab are our default functions in Theme already. However, as i can see that advance option can be remove by css code.
So please ‘submit a ticket’ into our support system then we will try our best to ask Dev to check on this and do custom code to help you.
Kindly, note that we do support & answer all of customer’s question in the system. Wish you give us chance to see & serve you soon in there.
Regards!
I know that my support time expired, but there is one big function missed for me. (single tour Layout). Support video and documentation showing that you can create new layout, but I dont have this option at all in my wp admin.
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with your request question via this email address:
Thao@shinetheme.comWe would like to have a closer look at this point and see the detail before we you you the answer as confirmation and please make sure that you are running our last version 2.9.0 now.
Sorry that, we dont really know well while we checked the comment here so please give us the details.
Regards!
