125 comments found.
No Theme Update? Need to updated this theme.
Hello, thank you for contacting!
The theme is updated as needed to make it compatible with the current WordPress and plugins versions. The latest theme version available for download on Themeforest is 1.2.4 and there are no known issues with its functioning. Please make sure to use this theme version, update the plugins and clear cache.
Should you have any questions please submit us a request at https://cmsmasters.net/help-center/ and our support agents will take care of the case.
Thank you!
Hi, Does this theme have frontend event summit?
Hello, thank you for contacting!
Events view on our demo site is achieved with help of the Events Calendar PRO plugin. The Events Calendar PRO plugin does not provide a license that would allow theme developers to redistribute it, and this plugin extension should be purchased separately by end users. Sure, the theme is compatible with the free version of the Events Calendar plugin also.
You can find more information about the plugin and its features here: https://theeventscalendar.com/products/wordpress-events-calendar/
Should you have any questions please feel free to contact our support team at https://cmsmasters.net/support/
Thank you!
cmsmasters-content-composer doesnt work on latest 6.0 and php 7.4
Version 2.4.7 composer and theme Version: 1.2.3
Hello, thank you for contacting!
The latest theme version is 1.2.4, it includes 2.5.1 version of the CMSMasters Content Composer plugin and there are no known issues with the theme or plugin functioning. Please make sure to use the latest theme version, update plugins and clear cache, it should be helpful.
Should you have any questions please feel free to contact our support team at https://cmsmasters.net/support/
Thank you!
Pre purchase question. Does this theme meet WCAG AA guidelines?
Hello, thank you for contacting and for your interest in the theme!
Options for WCAG compliance aren’t integrated into the theme and we didn’t fill our demo site in accordance to mentioned recommendations. They can be added with help of some third-party plugins we just can’t recommend you any because we didn’t test third-party plugins functioning with the theme and thus can’t guarantee their compatibility. Appreciate your understanding.
Please feel free to contact our support team at https://cmsmasters.net/support/ if you have any other questions
Thank you!
If I update the child theme, will it overwrite my original?
Hello, thank you for contacting!
There are no specific instructions on a child theme update. When a child theme is activated, your site still uses the main theme but with the changes that are added on a child theme.
To update the theme download the zip-archive with the theme on your computer, unzip it and upload the new theme version on your server (please make sure there are no nested folders such as theater/theater). I recommend you to rename the theme version you used previously (for example name the theme folder “theater-old”), in such a case this theme version will be backed up at your server.
Besides don’t forget to update plugins as it is noted on the WordPress admin panel after the theme is updated.
Sometimes there is also a need to deactivate the theme and activate it again to make all changes that were implemented function correctly.
Please note that you might need to clear the cache in order to see the changes.
Another way is to update the theme automatically. To update the theme automatically you should use the Envato Market plugin. After activating the plugin, click on the “Envato Market” icon from the left sidebar. To generate your Global OAuth Personal Token click on this link and login using your Envato Market login details. Please copy & paste your unique token into the Envato settings inside your WordPress dashboard and click on “Save Changes”. Once you have configured this properly, you will see a screen where you can install or update your already purchased plugins & themes.
In case you’ve modified the theme files your customization won’t be used when the theme is updated though if you’ve added your custom codes to the appropriate fields via WordPress admin panel or in case you use a child theme, theme update won’t influence these modifications.
Theme update won’t influence the content you added – there will be no need to add content or set fonts/colors once again.
Should you have any other questions please feel free to contact our support team at https://cmsmasters.net/support/
Thank you!
prepurchase question: Is there a way for projects to be listed one by one just like the blog posts or is the slider or grid the only ways?
Hello, thank you for contacting and for your interest in the theme!
The theme design doesn’t suppose the same displaying for the blog posts and projects and the only thing we can recommend is to use the Projects Grid layout with 1 column. Here is the screenshot of how it may look like, hope it can satisfy your needs.
Please don’t hesitate to contact our support team at https://cmsmasters.net/support/ if you have any other questions.
Thank you!
Hi, What is the perfect Feature image dimension for post, project, product and portfolio?
Hello, thank you for contacting!
On our demo site featured images used for:
- profiles are 300 by 300 pixels;
- posts are 860 by 500 pixels;
- projects are 480 by 360 pixels;
- products are 600 by 600 pixels;
- events are 580 by 350 pixels.
Should you have any other questions please don’t hesitate to contact our support team at https://cmsmasters.net/support/
Thank you!
Thank You. Q: How can i add header background image?
Hello!
You are always welcome!:)
Heading Background Image by Default can be set in the Theme settings/General/Content tab, besides you can set the desired Heading Background Image for each page in the page ‘Theme options’ field (Heading tab).
We should note that personal assistance is provided via the tickets system – should you have any other questions please submit us a request at https://cmsmasters.net/support/ and our support agents will gladly help you.
Thank you!
Hi, How can i import separate page from demo? Where can i find shortcodes? How to setup ticket?
“WordPress Event Ticketing” plugin install error. Error: “Something went wrong with the plugin API.”
Hello, thank you for contacting!
Please contact our support team at http://cmsmasters.net/support/ and specify the page that you want to import and our support agents will send you the needed file.
Shortcodes are provided by the CMSMasters Content Composer plugin and can be found on the page, post and other post types settings.
The matter is that the Tickera – event ticketing system plugin is temporarily unavailable. As a temporary solution until the plugin developers fix the problem, you can download it here.
We should note that personal assistance is provided via the tickets system – please submit us a request at http://cmsmasters.net/support/ if you have other questions and our support agents will take care of it.
Thank you.
Hi, why can’t I set the event countdown of the event, as you have in the demo version?
Hello, thank you for contacting!
Events view on our demo site (including Countdown functional) is achieved with help of the Events Calendar PRO plugin. The Events Calendar PRO plugin does not provide a license that would allow theme developers to redistribute it, and this plugin extension should be purchased separately by end users. This situation is typical for many other plugins as well, like WooCommerce paid addons, WPML etc. This is a general practice that applies to all theme authors identically. There is also a note in the theme description that mentions that the Events Calendar PRO addon isn’t included in the theme archive and should be purchased separately.
Personal assistance is provided via tickets system – should you have any other questions please feel free to submit us a request at http://cmsmasters.net/support/
Thank you.
Is it possible to change ‘Projects’ to something like ‘Scenes’ I’ve been able to do this for the most part except for the breadcrumb and the url /projects/
Hello, thanks for contacting!
You can implement needed changes by changing the Project Slug (Theme settings/Single Posts/Projects tab) and by translating the word “project’ using the theme .pot file (theme DOCS contains the instruction on the theme translation, please look through it).
Personal assistance is provided via tickets system – please submit us a request at http://cmsmasters.net/support/ if you have any other questions.
Thank you.
Hello, I have expired support but found very disappointing bug. I’m using WPBakery 6.6.0 Post Grid Element on page and it’s no showing posts in Apple devices (Mobile phones and Safari on Mac too). Also, every time I’m trying to edit button options in Post Grid it resets to default.
Hello, thanks for contacting!
The theme comes with the custom Content Composer plugin created by our developers that should be used for content adding. As much as we’d love to help we should note that the theme wasn’t advertised to be compatible with WPBakery plugin, we didn’t test its functioning with the theme and thus can’t guarantee compatibility, appreciate your understanding.
Hi, The Events Calendar is not working properly anymore. From August 3, 2021 you will have to switch to a new view, but this theme will not work. Tested with another theme and it works fine.
Can you watch this ASAP?
thanks
Hello, thanks for contacting!
We recommend to deactivate “Use updated calendar designs” option, it should be helpful. https://www.screencast.com/t/MySDy7DC
Should you need our assistance please contact our support team at http://cmsmasters.net/support/
Thank you.
Hi, My event repeats itself every day. In the demo I don’t see a choice of the event date. (Calendar) Is it possible to buy tickets for the same event for different days? thanks
Hello, thanks for contacting!
The theme uses Tickera plugin for tickets’ selling that doesn’t provide desired functional, appreciate your understanding.
Should you have other questions please contact our support team at http://cmsmasters.net/support/
Thank you.
hello i have problem i have update the theme and portofolio i cant see it. thank you in advance
Hello, thanks for contacting!
Please make sure to update the theme plugins after the theme update and clear your browser cache. Besides we can recommend to re-save permalinks.
In fact it is difficult to recommend a solution without seeing the problem and investigating it from your end. Personal assistance is provided via tickets system – if the issue remains actual please submit us a request at http://cmsmasters.net/support/ with a link to your site, screenshot of the problem and relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you.
hello i would like to ask if your theme is compatible with WavePlayer – Waveform Audio Player for WordPress and WooCommerce thank you in advance
Hello, thanks for contacting and for your interest to the theme!
We didn’t test WavePlayer functioning with the theme and thus can’t guarantee its compatibility. Speaking about WooCommerce – yes, the theme is compatible with this plugin.
Please don’t hesitate to contact our support team at https://cmsmasters.net/support/ if you have other questions.
Thank you.
I have a question about visual content composer which I use with theme. It just stopped working. When I want to change some part of page/post it shows me just a white window with no any options for editing. Can you tell me what could be the problem?
Hello, thanks for contacting!
The issue you have is caused by the WordPress 5.6 update. Please make sure to update your theme to version 1.1.9 and Content Composer plugin to version 2.4.3.2. After updating the theme please also clear the browser cache.
If the issue still persists, please submit us a personal request at https://cmsmasters.net/support/, we’ll be happy to help.
Thank you!
Hello i have done all updates to the theme and composer doesn’t work, i have php 7.1 and disappear all content from backend
thank you in advance
Hello, thanks for contacting!
Please make sure to update your theme to version 1.1.9 and Content Composer plugin to version 2.4.3.2. If the issue still persists I can recommend you to deactivate all the third-party plugins and clear the browser cache, it should be helpful.
If the issue still persists, please submit us a personal request at https://cmsmasters.net/support/, as there will be a need to investigate the issue from your end.
Thank you!
I downloaded the theme from envato elements, till now the 5.6 for wordpress update software didn’t show at the main page yet. Could you please inform me when will be availiable the theme update?
Hi, thanks for contacting!
The theme on the Envato elements is automatically synchronized with the theme updates on the Themeforest. Please update your theme to version 1.1.9 – it is compatible with new WordPress 5.6. After the theme update please don’t forget to update Content composer plugin and clear your browser cache.
Thank you!
Hi thanks for the reply and your details are very useful. Keep on the good job. I did everything you note, but the template content composer didn’t respond. For your info I use WP-Optimize 3.1.6 for clear cache. Is there anything missed up? Thank you
Thanks for the reply!
Please make sure to update the Content Composer to version 2.4.3.2. If the issue still persists I can recommend you to deactivate all the third-party plugins (and WP-Optimize as well) and clear the browser cache once again, it should be helpful.
We should note that themes that are used via Envato Elements don’t include personalized support: https://www.screencast.com/t/FEhjYnk7unz. To get support there is a need to purchase the theme through the Themeforest and contact our support team at https://cmsmasters.net/support/.
Thank you!
Hello again… Thank you very much for your reply, it looks everything works well.
Glad to hear it! You are always welcome!
Hi, A client bought this plugin and it works great. Until 2-3 days ago when all the element settings disapeard. When I click on an element to edit, I get only a white box. No content. I have tried to disable all other plugins without any success.
Please respond as soon as possible because the theme is not working at all right now.
Best, Fredrik
Hello, thank you for contacting!
The issue you have is caused by WordPress 5.6 update. Our developers are working on the theme update to make it compatible with the current WordPress version. The theme update will be uploaded as fast as possible and will be available for download as soon as it passes approval from Themeforest reviewers, appreciate your patience.
At the moment we can recommend you to use WordPress 5.5.3 version in order to avoid possible issues with the theme functioning, thank you for understanding.
Should you have other questions please feel free to contact our support team at http://cmsmasters.net/support/
Thank you.
Hi, Thanks for the reply. I did downgrade to 5.5 and it works. We will wait for the theme update.
Fredrik
Hello Fredrik!
You are welcome!:)
Please don’t hesitate to contact our support team at https://cmsmasters.net/support/ if you have other questions.
Thank you.
Hello, I’m about to renew my support, but your Theme doesn’t work. When will be the next upgrade? I installed new version of WordPress 5.6, testing with jQuiery Migrate Center, nothing working. jQuiery is deprecated in Theater.
Hello, thank you for contacting!
The issue with the theme functioning is caused by WordPress 5.6 update. Our developers are working on the theme update to make it compatible with the current WordPress version. The theme update will be uploaded as fast as possible and will be available for download as soon as it passes approval from Themeforest reviewers, appreciate your patience.
At the moment we can recommend you to use WordPress 5.5.3 version in order to avoid possible problems with the theme functioning, thank you for understanding.
Please feel free to contact our support team at http://cmsmasters.net/support/ should you have other questions.
Thank you.
Hello, It still doesn’t work with Software Version: WordPress 5.6. When is the next upgrade? On description of your itemm, you putblished it’s compatible already…
Will there be upgrade of Theatre theme this year or should I downgrade my WP to 5.5.3?
Hello!
The current theme version is compatible with the current WordPress version. Please make sure to use the theme version that is available for download on Themeforest at the moment and to update Content composer plugin after the theme update (please clear your browser cache afterwards).
In case the issue remains actual please submit us a request at http://cmsmasters.net/support/ with a link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you.
We can also recommend you to enable the Item update notifications in your Email Settings on Themeforest in order to receive notifications when new update is available for download. We released the latest update for the Theater theme on December, 15th, current version is 1.1.9 and it includes the fix for the WordPress 5.6 version.
Thank you!
