Hi there,

Thanks for taking an interest!

Age verification does not come included as a feature with the Vino theme however you could possibly achieve this with some third party plugin. Do note that we have not tested this with our theme and cannot guaranty theme compatibility, however, you are always able to test it out on your end for sure.

Do let us know if you have any additional questions.

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Hi there,

Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.

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Hi there,

1. & 2. Please check if you have updated your theme and its plugins to the latest version released.If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.

If you need an immediate update of any of the plugins, please send us a mail providing your purchase code in it and one of our support agents will provide you with latest versions.

We hope this helped.

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Hi there,

Thanks for using our theme! It is compatible but please read this article here.

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Hi there,

Please try to add this code to Appearance > Customize > Additional CSS

.widget.widget_nav_menu ul li {
    display: inline-block;
    margin-right: 10px;
}

We hope this helped!

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It works perfect, thank you very much!

Hi there,

Glad we could help!

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Hi there,

Could you please provide us with your website URL so we can check this.

Thanks.

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Hi, thanks for your reply. The url is www.fabbricafinocchiaro.it

Hi there,

Once we check please understand that unfortunately, there aren’t available widget areas for the divided header type. You can either change the header type or consider enabling the top bar and adding the widgets inside top bar. You could alternatively add Menu with the link to your cart if you wish that.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

Unfortunately no, we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files.

Thanks for understanding.

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

Thanks for writing in! We assume you missed to update the WPBakery plugin, so please follow our guidance on how to update the theme and its plugins.

We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Checking your website we think this article will help you for sure, so please check it here. We hope this helped.

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Thanks. I ecreated an enavato key and added it. I go to the theme, it says update available. I click to update and then get a red error saying “Update failed, the theme is at the latest version”

I looked in a different place and this time it allowed update. It appears to have reinstated everything. Thanks guys for help anyway.

Hi there,

Glad to hear this!

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Hi there,

Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.

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Hi there,

Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.

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Hi there,

Thanks for taking an interest!

Our theme is compatible with all WooCommerce official extensions that can be found here https://woocommerce.com/product-category/woocommerce-extensions/

However any booking feature is not included within our theme, you could possibly achieve this by using a third party plugin for this purpose. But please note that we cannot guaranty theme compatibility as they have not been tested with our theme.

If there’s anything else, please let us know.

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Hi there,

Thanks for taking an interest! Our theme is fully compatible with WooCommerce plugin which is an essential part for our themes shop functionality.

Do let us know if you have any additional questions.

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Thank you for your answer!

So WooCommerce is mandatory to have the shop set up. Is that correct? thanks

Hi there,

That is correct! Do let us know if you have any additional questions.

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Hi there,

Thanks for writing in. Possible your purchase was not processed yet so please try it out once again.

If you still encounter issues you can always send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will help you for sure.

Thank you for your patience.

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Hi there,

Our theme is compatible with WP 5.5.

If you are experiencing issues, please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.

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Hi there,

Thanks for taking an interest! Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out.  You will for sure be notified when the theme update is out.

It is active for sure!

We appreciate your patience and understanding.

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When was the most recent update? And when do you expect the next update will take place?

Hi there,

The last update was in December.

We are constantly working on updating all our themes. At the moment we don’t have any ETA when the next update will come out.

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Hi there,

Possible this is due to some conflict with our theme, so if you do use any third party plugins please try to deactivate those to see if the issue will be resolved, as this is not a common issue we have encountered before.

Keep us updated on this.

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I have only couple of extra plugins installed. I tried disabling it but unfortunately, it did not work. Would you suggest anything else I can do to solve this?

Hi there,

Could you please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will check this on your end.

Thanks.

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