12820 comments found.
Hello good afternoon,
I would like to know a little more about the marketplace function.
Does the template support marketplace plugins like: Dokan, WPFM Marketplace?
Can I configure what Vendor can and cannot do within the marketplace?
Hello There,
Sorry for the late response, please have look at these information:
Unfortunately, our Theme do not provide or support marketplace plugins as you mentioned above.
For Vendor function, we have support option which allow users to register in your site as partner who able to create & add their own product in site.
Please let us know if any further questions you need to know more.
Regards!
i have posted a question in the support concerning partner verification but had no answer yet. could you please help me with that asap !
Hello There,
We have checked in our support system and found that all of your tickets have been responded as well.
Please check on tickets again and let us know if any further in there.
Regards!
Hi, Where can I put the google analytics tracking code ?
I have tested here : “Before Body Content: Enter the HTML code before body tag if you want.” in the advanced options, but it seems not work. Thank you 
Hello There,
Unfortunately, we do not support function for this.
If you purchased our Theme, you can use other 3rd party plugin for this purpose:
https://wordpress.org/plugins/insert-headers-and-footers/Please let us know if any further question.
Regards!
Dear shinetheme , olease note that from the last update thepictures for all services are blank if your are not logged in in list view . but in grid view it works normal i was suffering since many days to solve this issue but finally when i test your mixmap service i see that it’s coming from you . you can test by your self yo navigate in your theme on themeforest to see the issue. please next time when the costomers decline a bug don’t answer us by purcasing support just to solve bugs coming from you
Hello There,
Thank you for your information, we will pass this to our Dev then they will check on this.
Please no worry about this cause after check if there is truly bug from theme we will let our Dev to handle and update in theme as soon as possible.
For quick process, you can leave us an email reminder with detail information & account via this address:
Thao@shinetheme.comthen we will check on your site and help you if any bug from theme as we can update in theme or quick fix for you (depend on the case).
Regards!
Hi, The script is not working as intended and has issues with fetching data. Would request a refund and cancel my license. Please suggest how do I go about it?
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with your issue by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support & answer all of customer question in the system only. Wish you give us chance to see & serve you soon in there.
Thank you for contacting us here.
Regards!
Hello,
I want to ask you something because I did not find it in your specified documentation.
If I have 3 membership packages: One Free, one Premium and one Commission If a hotel has the Free package and expires because it has a limited duration of 3 months. When renewing the subscription, does he still have access to choose the Free subscription? Can it be restricted? I want that after the Free subscription expires, the hoteliers who had that package can no longer activate it.
In the image you present you have listed some facilities in subscriptions: Business Hours announcment Timekit Hide competitors Ads Are these options in the partner dashboard?
Hello There,
At this present, we do not support option to required or default function which let partner cannot select free package after the first one is expired. We have support options for admin to list the permission or rights for each partner in each selected package.
You can manual take a notice or write more descriptions on each package then partner can able to see and know about this.
Please work in our support system for any other questions or issues.
Thank you for contacting us here.
Regards!
I’m writing to you here because the people in support don’t help me with the answers.
Below is the answer from the support to what I asked above.
Hello,
Yes, the theme will display all the membership packages when partner (hotel owner) renew the package. Regards
Hello, Please look into this
https://themeforest.net/item/traveler-traveltourbooking-wordpress-theme/10822683/comments?utf8=%E2%9C%93&term=orionis_mediaIts almost a month now my site crashed!!
I deleted those required plugin to reinstall it as per your instruction. and now all messed!! Hope you will give me a suggestion on this soon!
Regards, Dipakk
Hello There,
Could you please leave us an email reminder with detail account information via this email address:
Thao@shinetheme.comWe saw that your ticket already expired, if there is any of theme issues or bug related with this then our team will give you answer with detail guide to help.
Regards!
Hello, The email is already sent 27 days back again i sent it 3 days back with all login credentials and FTP details. Thao asked me send these details.
Please check it.
I sent is again now with screenshot of issues.
Hello There,
We have checked and answered this to help you already.
Please check and response us via email.
Regards!
I am trying and trying and cannot …
Two things: 1) Single activity layout new features listing the Duration, Languages and Activity Type cannot be translated. I tried many times but it doesn’t translate. Where in the File Explorer can I find the right template to change it in the “hardcode”?
2) In the sections mentioned in the previous sentence there should be icons. I have downloaded icons properly from flaticon but they are not showing. This is my site for example: https://x-kawalerski.pl/aktywnosc/jazda-buggym
Hello There,
Please leave us an email reminder via this email address:
Thao@shinetheme.comWe saw that your ticket already expired, this is simple question about theme so kindly sent us an email then our team will give you answer with detail guide to help.
Regards!
I’ve updated to version 2.9, after update theme options are not loading.
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with your issue by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support & answer all of customer question in the system only. Wish you give us chance to see & serve you soon in there.
Thank you for contacting us here.
Regards!
it says your support term expired, so simply it means I can’t use this theme anymore.
Hello, the demo import is stuck at 0%
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with your issue by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Before you import our demo please check and make sure that you have meet all of our requirements here:
https://docs.travelerwp.com/theme-installation/requirementsKindly, note that we do support & answer all of customer question in the system only. Wish you give us chance to see & serve you soon in there.
Thank you for contacting us here.
Regards!
Yes, we meet all the requirements. I don’t think that it is fair for us to renew support for 60$ just to get help with fixing the of installing the demo.
Website not working after installing theme https://tinyurl.com/yawhhbq7
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with your issue by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support & answer all of customer question in the system only. Wish you give us chance to see & serve you soon in there.
Thank you for contacting us here.
Regards!
Hi There, i imported the demo version. the wrapped page loads the homepage and in others it comes out empty. why? screen – > https://ibb.co/DWNKPD2
Hello There,
This issue happen cause related with Options tree and Traveler Code plugins. Please try to deactivated and delete those plugin in your site, then install & activate those again.
If you have any further questions, requests or issue from Theme please directly work with us by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Thank you for contacting us here.
Regards!
Hi, I cannot submit tickets. I bought two themes but didn’t install them right away. I have never used assistence. However I reinstalled the plugins but the error remains. can you help me please?
why i cant see reviews and ratings in google search ?? why this theme is not enabled for rich Snippets
Hello There,
Unfortunately, we do not support function to show review & rating in google search and other enable for rich snippets as you mentioned here.
If you have any further questions, requests or issue from Theme please directly work with us by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Thank you for contacting us here.
Regards!
I’m using the demo SOLO, but I don’t know how to edit the footer, can you help me?
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with your issue by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support & answer all of customer question in the system only. Wish you give us chance to see & serve you soon in there.
Thank you for contacting us here.
Regards!
Change the main currency now every time you give in to book now it is directed for the main page and not for payment
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with your issue by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support & answer all of customer question in the system only. Wish you give us chance to see & serve you soon in there.
Thank you for contacting us here.
Regards!
If you need real Sync Two-Ways Calendar compatible with the Traveler Theme, contact with us here info@foxnice.com.
We have implemented a Plugin where you can Sync that with any URL iCAL, easly, like Booking.com, Airbnb.com…or any platform with .ical.
Note: That’s not an official Plugin related with the shinetheme, we implemented independently.
Hello There,
Thank you for your offer about this.
We will take this note to our team and manager. If there any chance i will the future we will surely contact and let you know.
Regards!
Hello,
Sure, we can show you how it works, maybe it can be helpfull for many users wants to sync that automatically.
Thank you
H, we want to have our site in french and in English too, want do you recommand ? How can it be possible to switch langage for the final user ? Do you support Loco translate ou WPML is the est way ? Thank you
Hello There,
We have support compatible with WPML plugin in Theme already. You can purchase this plugin to use for multi-language site.
https://docs.travelerwp.com/theme-installation/plugin/how-to-install-and-setup-wpmlLoco translate or Poedit will able for you to manual translate some fixed text in theme.
Please let us know if any further question or information you need to know more.
Regards!
calander of room not loading or showing update WP 5.6
have probleme with room price: in all the hotels of the world the hotel price function as that room price 1 adult = exmple 50 € + 1 adult example + 10 € + 1 child 10 € there is a problem with your room reservation module if we activate room price per night so + child and / or + adult = 0 € if we activate per adult then the room price becomes too expensive for 2 adults 50 € x2 = 100 € nobody can use this room reservation system
raveler/inc/plugins/ot-custom/fields/gmap/views/index.php on line 357
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with your issue by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support & answer all of customer question in the system only. Wish you give us chance to see & serve you soon in there.
Thank you for contacting us here.
Regards!
Why cant we see Ratings and Reviews in google search of each activity ??
why i cant see reviews and ratings in google search ?? why this theme is not enabled for rich Snippets
