8684 comments found.
Hi, Just a quick question: is it possible to have a pagination “Prev / Next” for Pages as for Posts & Portfolios Pages?
Hi RunDesign! We are sorry but this is not an option, in WordPress pages were never considered something ‘sibling’ to other pages, like the posts, portfolio or products, so this is not an option (and there is not a quick workaround we can suggest).
Thank you for the quick reply. I understand. So I can use related pages with a custom taxonomy to show other similar content (not necessarily in a specific order, nut I don’t mind).
Hi RunDesign! If you use taxonomies you can relate your pages some how but this is different from the navigation. Did you evaluate to use a Custom Post Type? https://support.undsgn.com/hc/en-us/articles/213457309
Hello, pls can you tell me where I can manage the Mega menu? thanks
Hi ccristallo! What you mean? The MegaMenu can be activated from the menu settings, you can find some info also in the video tutorial: https://support.undsgn.com/hc/en-us/articles/213457169
all is clear, thank you
Thank you for the confirmation!
[data-countdown] is causing issues with other plugins. It is pretty bad that the theme is wildly looking for any tag for a countdown. Here’s what I’m talking about: https://www.dropbox.com/s/73yissf5zrwlbfz/data-countdown-issue.png?dl=0 This is something uncode devs should fix. Issue is caused by: /uncode/library/js/app.js?ver=448492905 any hopes we’ll be getting a fix on that next update?
Hello Anametheus,
we apologize for the issue, we could definitely better target Uncode’s countdowns (as well as the plugin you’re talking about could do it, after all “data-countdown” is a pretty obvious attribute and I don’t think anyone has exclusive rights to it). However, if possible, we’d like more information from you: what is the plugin that generates conflicts? Just to be sure that renaming “data-countdown” is enough or we don’t need to make a deeper change.
Thanks in advance
This is the plugin: https://www.aakashweb.com/wordpress-plugins/announcer-pro/
Thank you! Really appreciate. We’ll take a glance at it and provide a solution in one of the next updates.
Best 
PS: today we’ll publish an update but it’s already closed and it’s all about the new version of the Page Builder (so you will not found this change in the today update).
When I choose menu “OVERLAY CENTER” w/ “HORIZONTAL LEFT” and I chose to display “CART” & “ACCOUNT” icon. The WPML language switcher just mess up with the “CART” & “ACCOUNT” icon while I chose the language switcher to be CTA menu. Any methods or patches I can fix that? And is it possible to place the language switcher on the right hand side next to the “SEARCH” icon?
Hi dashco! We are sorry but it’s really not possible to figure out this problem only in words, to support better we need to check your website since probably this i s related also to some other settings.
If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi Undsgn Team, I hope you guys doing good in these times. I work with Uncode for a few years now and I am still very satisfied with the theme. You guys did an awesome job
I just launched a new subpage and have some issues (first time for me) that the pictures won`t show up. The pictures show in the media library but not on the page itself. I already tried to give directory permissions (codes: 744 and 755) in the upload folder (via filezilla), but also this didn`t work. Also I tried to switch the permalinks from “Post Name” to “Plain” and back. Also didn`t work out. Any help is as always appreciated
Thanks. Here is the link of the website: http://radio.playlist-promotion.com/radio-startpage/
Hi Tobias1985, and thank you for appreciate Uncode! First suggestion it’s to try to update the theme, second suggestion is to review your cache or minify plugin settings according the guideline of our documentation: https://support.undsgn.com/hc/articles/115004168269
Thanks so much, the update fixed it. I will pay more attention on this next time. Stay safe and have a merry christmas
Hi Tobias1985, thank you for the confirmation, and happy safe Xmas too!
Any photographer using this theme and can tell me about the speed of website? usually with themes, they advertise they are fast, but images they get slow.
Hi hits79! Here you can browse a few photography websites based on Uncode and they are not slow: https://undsgn.com/uncode/showcase/
Obviously speed needs a good server, and other additional precautions you can follow here: https://support.undsgn.com/hc/articles/115004168269
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello! I have a problem with the frontend editor.
I had a testing domain and since I went live with the correct domain, when I click at the Frontend editor, and then “Header Content Block” the page directs me to the blog posts of the page and not to the editable frontend header. I want to change the background video of the header and I also can’t find the code to change it from backend.
Can you help me? Thank you in advance!
Hi andsgn! We are sorry but everything is working as expected for us! Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately (or at least ask for support with an account that bought the theme)! Thank you! https://support.undsgn.com/hc
I found the solution. Thank you.
https://support.undsgn.com/hc/en-us/articles/214006125Hi andsgn, and thank you for the confirmation!
hi. Is it possible to view the woocommerce menu (my account, whishlist and cart) only to those who are logged in? Is there another solution to hide that part of the menu from unregistered people? Thanks
Hi lorileti! No this is not an option of Uncode, not an option of WooCommerce, you should check for some menu conditional plugins.
CONFIRMED - A Lightbox bug after 2.3.1 update with WordPress 5.6: Lightbox shows photos almost full-screen. ALSO -- the NEXT BUTTON is deactivated (it appears to be in reverse.
Lightbox bug 2.3.1 update w/ WP 5.6. Photos display beyond the browser frame. Also, the NEXT BUTTON is deactivated (it appears to be in reverse).
.
Hi GRWelch, and thank you for report! We’ll publish an update tomorrow on Monday!
A severe Lightbox bug after 2.3.1 update with WordPress 5.6: Lightbox shows photos almost full-screen. It’s too large of a 4:3 image such that the caption cannot show up while the caption is enabled in the lightbox. In addition, if the gallery has both landscape and portrait photos, the portrait photo is scaling up improperly in the lightbox. Uncode 2.3.0.6 on WordPress 5.5 does not have this issue. The problem can be mitigated only by enabling both title and caption of Lightbox.
Hi iiedii, and thank you for report! We’ll publish an update tomorrow on Monday!
Woah, that prompt action is so great. Thx~
Hi iiedii, and thank you for the confirmation! Update is scheduled during the next hours.
I have updated to 2.3.2. The fix works if I view the page as a visitor, but I can barely navigate the photos by mouse-click if the page is viewed with the admin panel—-anywhere I click on the gallery page (including the control bar at the top) would bring me to the lightbox showing the first photo. Then, I couldn’t navigate by mouse, not even quit the lightbox. Note that without admin login, it works fine.
Hi iiedii, and thank you for the confirmation! Unfortunately, I’m not able to reproduce the problem you refer, from here everything is fine. I ask developers to have a check, and if they are able to replicate or we have other reports we’ll publish this in an update.
Thx for your confirmation. My bad… It might be caused by local/web server or CDN caching inconsistency. It works ok after I cleared them all.
Hi iiedii and thank you for the confirmation!
How can I show my blog post categories correctly? The design is good but all the category links show all of the blog posts instead of only the ones in that category.
Thank you
Hi luisaverdee! This happens since you have not properly set your categories pages, for example these display only products related to a category: https://undsgn.com/uncode/product-category/news/
https://undsgn.com/uncode/product-category/essentials/
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
I’m talking about blog categories, not products. The categories are created but when I click the category it shows all the post and not just the ones in that category: http://heladoshine.com/ – http://heladoshine.com/category/moda
Hi, obviously this works too: https://undsgn.com/uncode/category/lifestyle/
https://undsgn.com/uncode/category/arts/
Anyway, don’t worry! you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately (or at least ask for support with an account that bought the theme)! Thank you! https://support.undsgn.com/hc
-Hello,
In the Mini cart, (Side- Cart- style) how do I change the button color : “CHECKOUT” ?
-Is it possible in Shop page to create a product Groups, seperated by title ? Example : https://cornichewatches.com/shop/#men
Thank you!
Hi KON5! 1. You can use a code like this:
.uncode-sidecart-wrapper .buttons a.wc-forward.checkout {
background: red !important;
border: 1px solid red !important;
}
.uncode-sidecart-wrapper .buttons a.wc-forward.checkout.hover {
background: green !important;
border: 1px solid green !important;
}2. You just need to use different Posts module set to Products with different query (for example different Taxonomy queries), please check this video: https://www.youtube.com/watch?v=uCoHUi9cOu4&list=PLOF9yNd_bMKDFwpCK2boF7nP23xG6Cr38 For example also here we have different groups: https://undsgn.com/uncode/homepages/shop-boutique/
Thank you so much.
- Is there any guide or video about how to make UNCODE theme load faster ? in google speed tests, it scores EXTREMELY low (10-50%) and has huge delays.
In home page I deleted All photos and stil has 35% score.
Hello again,
please note that with any “mega” theme you can’t expect many better scores on Page Speed because this test penalizes the use of many scripts (you can check from any other Uncode-like theme). Of course you can optimize Uncode a lot and in particular, if you want to get better scores on Page Speed, you should to avoid sliders, carousels and other scripts and follow the info here about cache, CDN etc.: https://support.undsgn.com/hc/articles/115004168269
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
“You just need to use different Posts module set to Products with different query (for example different Taxonomy queries), please check this video: https://www.youtube.com/watch?v=uCoHUi9cOu4&list=PLOF9yNd_bMKDFwpCK2boF7nP23xG6Cr38
For example also here we have different groups: https://undsgn.com/uncode/homepages/shop-boutique/ “
There is NO video OR documentation that explains how to make specific product groups and the “built query-dynamic query” cancel the tags selection I ve made.
I go “built query” > post type : product > Now I cannot figure out how to set choosen product tabs. If I write the tab, any other action I do at this time, deletes the tab text I have putted. If I choose taxonomy, There is no tab sellection. At the bottom there is the dynamic query button, but to be dynamic first I made set the selected tabs somehow.
The question is how? *I say again there is no documentation for this.
Hi KON5! The video is all dedicated to how to create different queries with the Uncode Posts module, anyway if you don’t find the info you need here a quick example: https://undsgn.d.pr/IWQOxL
Thank you so much! A quick question please : in the post module carusel, can you use this “carusel” to display media that redirects you to urls of choice ? (eg shop page, etc)
Hi KON5! In the tab module you need to set “Custom link” https://undsgn.d.pr/ON4UAy, the in the Single Block tab you need to apply the specific link for each element: https://undsgn.d.pr/0j0Eg0
We kindly remind, as highlighted by Envato that, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thank you so much. Last question please : You told me about custom Url & image, but how you add about “custom text” ?
Insert data you need here, and then activate this element in the Module tab > Element list: https://undsgn.d.pr/N2395I – https://undsgn.d.pr/YbsgQy
You can find more info in the Media Gallery dedicated video tutorial.
Hello, I added woocommerce, but Uncode WPBakery Page Builder causes cart update to crash if I change quantities unable to update. Does anyone have a solution?
Hi christineperrin! What you mean that the WPBakery Page Builder causes cart update to crash if I change quantities? Can you please show us a link to your site? After so many installations no users reported something similar so we don’t have a quick reply for you without at least check your site.
On the cart page if I change the quantities, the price is not updated. I have deactivated all the plugons and it is this one that crashes the update. www.carbonnieux / cart www.carbonnieux / store
Hi christineperrin! For what we can see you have a bunch of JavaScript errors: https://undsgn.d.pr/FmiU13
Tested now on a staging test installation and everything works as expected as you can see from this video: https://undsgn.d.pr/WsZH1d
Unfortuanately from here we cannot help more. If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
yes but if I deactivate all the plugins and I just keep your theme and your plugins, the basket update crashes. and I no longer have a js error in the console
Hi christineperrin! It seems to me that we answered you promptly and analyzed your site, but we can’t help you more from here, everything works perfectly for us and no other user reports the same problem (as you can read from these pages), so it’s something that happens isolated on your installation for some reason (you say it’s not the plugins or settings fault but it has to be verified). PS: JavaScript errors are still there https://undsgn.d.pr/R9bmqM and point to a plugin file: https://carbonnieux.com/wp-content/plugins/upme/js/upme-fitvids.js
yes the js error is still there since I have not decativated the plugins, but I have already done the test. and it is your plugin that is crashing. I repeat the test and I come back to you. thank you
Hi christineperrin! If as you say it’s our plugin (sorry the error is pretty clear) here you should read thousand of similar reports, and this should be broken in our demo https://undsgn.com/uncode/cart-classic/
Feel free to write but as explained from here without accessing your site we cannot help more.
I deactivated all the plugins and I kept Uncode Core Uncode WPBakery Page Builder WooCommerce the basket update does not work! I changed the theme and it works.
yes ok i found the error.
Thank you
Hi christineperrin, and thank you for the confirmation!
How do I force Uncode to general all Adaptive Images in one go? When I look at the media folder it seems only the smallest thumbnails are generated.
I think I found the issue. Apparently Uncode will not generate AI images other the smallest dimension, if the image is set to display as 100%/auto width. That goes the same for any post module, header images, features images etc. To get it to generate higher dimension AI images, I have to set a px number for the image. Otherwise it always shows the original image. I am not sure if that is desirable behaviour.
Hi jasmine012489! The Adaptive Images are generated on runtime depending by the devices that visit a page, in a few words until a size is not requested this is not generated. When completely generated you have lot of images (based on the breakpoints settings and the possible crop you used for this image), ex: https://undsgn.d.pr/VwErac
Anyway, note that if you upload a large image used as background probably this can be the correct image to be used in that context.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
it’s not even background image. I just insert a single image from WP Bakery, leave the image size at auto/100%. You see that doesn’t generate anything except the smallest dimension. And it uses the full image (2400px here) even on smallest screen, which doesn’t make sense. Once I put in px value in the image item, the AI is used correctly.
I am afraid my support is expired. But this does seems to be a bug to me. As it’s the same case in your demo. You can go to any page on your demo site (eg https://undsgn.com/uncode/portfolio/sidebar-stack-full-width/) you can see it only serve the original images.
Ok makes sense but this is fluid full-width layout, so there is no method to understand what can be the final dimension.
well, that’s the problem you see? why not use the browser width to be the “worse case” dimension? meaning if you got a 500px width windows, serve the 1000px (2x) instead of the full image. That would make much more sense.
Otherwise Adaptive image is really not very useful, as 99% of images in a modern website is with fluid responsive layout without a fixed pixel dimension…
Cause browser dimensions cannot be calculated with PHP…
PS: in all fluid scenario where it’s possible estimated a value this is applied but as told not where it’s technically not possible, ex: https://undsgn.com/uncode/homepages/blog-metro/
Well I guess most of us are using a caching plugin like WP Rocket anyway, so we are really talking about the AI Async option, which doesn’t use PHP, but use JS to show the correct img dimension. There, with JS, you must be able to calculate browser width easily. You can even calculate the exact width that the img will be showing in the DOM. Or am I missing something?
If AI Async is doing it’s job properly, it will know it should serve at around 1000px width (2×500px browser width). It is obviously not doing it’s job very well at the moment.
The size is calculated on the display used and not on the size of the browser, do your calculations using a smaller monitor not just doing the smaller browser.
Quick example, AI from an 11-inch display ( https://undsgn.d.pr/rgJQ85 ), the same page from a 16-inch display ( https://undsgn.d.pr/dOxyCm ).
true – but your example again require setting the pixel dimension in the image? Still doesn’t solve the case that when img is set at 100%.
In fact I was looking at how AI Async work in your theme, and I have written this 3 lines of code, and this makes AI Async finally usable for all images including fluid layout and img without specific pixel dimension set. This pretty much solves the problem above, with all images serving correct sizes. Kindly consider something like this in future theme update!
<script type=”text/javascript”> jQuery(“img”).each(function( index ) { jQuery(this).attr(“data-singlew”, jQuery(this).width()).attr(“data-fixed”,”width”); }); </script>
apparently the code needs to be put right after the images. Even putting it outside the row would not work as the initiation script gets run at the end of the row.
Ideally, your developer should modify init.js -> UNCODE.adaptive() to do something similar. That would be ideal. Of course, to go deeper, you will have to account for slide shows etc, which might not have a img width when the slide is not loaded. I trust your developer can do a great job 
No this is a natural image without cropping: https://undsgn.d.pr/DO8Eqg
PS: Yes sure, I pass any suggestion to devs!
Hi,
Following my email earlier, I’m wondering if you can assist with an issue on our website.
1· The Testimonial element/functionality doesn’t display properly on any page despite following your guide and steps. It shows once out of like 10 times… Please see the Testimonials row on the homepage – bit.ly/2R0d1wV.
2. I can’t seem to edit the header on the Blog Page – bit.ly/3gv1yz2. I have edited the page options on the blog page, but still can’t get the header and menu to display properly.
Kindly assist further. Please do let me know if you require more info.
Many thanks.
Hi dejoe087!
1. This is something that in our demo works like a charm (and here we have 4 elements): https://undsgn.com/uncode/features/quotes-carousel/
For what we can see you have JavaScript errors that probably are triggered by some of your extra plugins (one error is generated by the form plugin, the other seems created by the cache plugin you have): https://undsgn.d.pr/YtToyf
From here we cannot understand what is the problem, we can only see that you have an empty Header. You should apply or remove the header from the Theme Options > Posts > Header.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
How can I start my product page with a different category instead of show all? When I go to shop, all products from this category are displayed. I would like a certain category to be displayed. Is that possible?
Hi basti1985! Please type here the name of the category (technically taxonomy) you want to filter: https://undsgn.d.pr/PSjoTt
Also presented in some video tutorials, ex: https://www.youtube.com/watch?v=uCoHUi9cOu4&list=PLOF9yNd_bMKDFwpCK2boF7nP23xG6Cr38
Anyway, if you need repeated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Unfortunately I didn’t mean that. I have different categories in my shop. When I go to the shop, it takes the category “show all”, but I suggest that it takes another category that I choose at the beginning. Is that possible?
Hi, no this is not an option, sorry.
Hey team – I’m wondering if there’s a way to put a dynamic date (year only) in the footer area. I’ve attempted to go into the ‘text’ tab and type:
Copyright <?php echo date(‘Y’); ?>. But this doesn’t render the year on live preview. Of course, I can just type the year in each year, but it would be handy to just ‘set and forget’.
Thanks in advance! Mike
Hi mbhwhitney! Yes you cannot insert PHP fragments inside the HTML, I know there are some WordPress plugins that probably can do this but I never tested personally. For example this one: https://wordpress.org/plugins/insert-php-code-snippet/
Otherwise you can create this with JavaScript or you need to modify via the Child Theme.
Thanks for getting back to me. Should it help others, this JS code snippet works when added to the ‘text’ tab:
<script>document.write(new Date().getFullYear())</script>
Cheers!
Hi mbhwhitney! Yes, as suggested the JavaScript code can be fired easily from the contents.
Hello! Hope the undsgn team is doing well and keeping safe! Just a quick question regarding empty columns and responsiveness.
If there was row in place with three columns, and only the middle column had content, is it possible to make the empty columns to the left and right disappear when resizing the window smaller or even looking at it on mobile?
For example, say you have a full-width website that has a blog. For the actual individual blog post, you want a simple single column layout (similar to the ones in the Uncode example pages), but you don’t want the single column spanning the full width since the text would be full width too. Can you simply make a 3 column row, put the text and content only in the middle row, and then turn off the empty columns for responsive resizing?
Thanks!
Hi hesh0925! Not sure to understand you but you can try to use the Column Visibility option to hide the lateral columns (Tablet and Mobile settings): https://support.undsgn.com/hc/en-us/articles/214003625#&gid=1&pid=7
Otherwise it’s even better that you create a single column, and you restrict the width with the Content Width option (this is the best for your example), ex: https://support.undsgn.com/hc/en-us/articles/214003625#&gid=1&pid=2
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Actually that’s exactly what I was looking for! I’m not sure why but I completely missed that feature when I was looking. Very happy to know it’s that easy. Thanks a bunch!
Hi hesh0925, and thank you for the confirmation! Much appreciated! 
Good afternoon, I have an important question. Is it possible to edit the CSS styles of the “Privacy Banner” of the Uncode Privacy plugin?
I would like to be able to modify styles. For example, change the text size, change the background color of the banner, change the button color, etc.
I was testing in the plugin editor, specifically, modifying parameters in the file › uncode-privacy-public.css
But I have not had luck, I do modifications but then they are not applied. Can you help us? Thanks a lot.
Hi tabarestabares! Yes sure, this is pretty easy, but as above you should not edit the theme files or you lost the modification when you update the theme. CSS and aesthetic modifications are generally applied in a possible Child Theme: https://support.undsgn.com/hc/articles/213454729
For example to change the button you can use this code:
button.gdpr-agreement.btn-accent.btn-flat {
background: red !important;
}
button.gdpr-agreement.btn-accent.btn-flat:hover {
background: orange !important;
}Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thank you very much, it was very helpful to me.
Hi tabarestabares, and thank you for the confirmation!
Hello, I bring you a way to edit the UNCODE PRIVACY plugin.
If you want to change the texts “I Agree”, “Privacy Preferences”, etc. you can do it through the «Plugin Editor». The files you have to edit are:
1.- privacy-bar.php
2.- privacy-preferences-modal.php
; )
Hi tabarestabares! Not sure to understand, but we always try to suggest users methods that doesn’t involve code modifications, so they don’t lost them on possible theme updates. For example to change these terms you can use loco Translate, and create your own strings: https://support.undsgn.com/hc/en-us/articles/214003885
OK thanks. I tried to do it with Loco Translate, but in the Uncode documentation it doesn’t explain how exactly to do it. So far, this solution has worked very well. Also, I did a theme update for testing and the changes were not lost. In any case, if you explain to me in a simple way how to do it with Loco Translate I will try it, since it is what you recommend. I just want to translate and modify those terms in the Uncode Privacy. Thank you very much in advance.
Hi tabarestabares! The fact is that you have probably update the theme, and not the plugin, the terms you have changed should be in the plugin file. Anyway, there is not something about using Loco in Uncode, you just need to select the namespace you need to change, for example the Privacy plugin, search the terms and change it, you can find the official Loco documentation very intuitive.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc