28320 comments found.
How can I fix this occured on google page speed index ?
Doesn’t use passive handlers to improve scrolling performance
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
I sent email
my purchases code does not work.. What can i do now??
Hi,
Can you submit a support ticket here?
Hi ! I am thinking of buying this template, but I would like to change it’s language (arabic or persian) and I need to convert it to a right to left theme, Is it possible? Can I do it ? or can you help me for do that? Are you using of ioncube for encrypting theme? Thanks a lot
Hi,
Flatsome is compatible with all RTL languages and doesn’t use Ioncube.
Hi! I need to trigger an Facebook pixel EVENT when a user click on a button (I need to measure the AD conversion rate). Could you please help how to attach JS code (script) to a button? Can’t find an answer in docs! thanks!
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
My licence code is not working and I’ve had no help in sorting this issue out
Hi,
Your ticket #127698 has been answered. Please check your inbox and the spam folder.
Is it possible to include category in search box?
Hi,
Yes, please enable the Flatsome>Theme Options>Header>Search -> Search Categories option.
Hi, how can i make search box in header to search trough categories and brands?
Hi,
It’s hard-coded. You need to add brand support by custom coding.
what is the deal with instagram linking, i cannot get it to link! i get errors, i can’t find help online
Hi,
Can you submit a support ticket here?
can you please advise how to fix
No associated Instagram Business account was found for your Facebook user.
Hi, can You please add on hover effects to the new megamenu links?
Hi,
You can vote on an existing feature request or submit a request here for a new feature you want to see on Flatsome.
Top rated features will be included in our developer’s to-do list.
Hi.. I bought a Flatsome template license for 1 website. And because my client did not transfer content, the site has not been completed, So I canceled the contract with him..
now I want to use the Same license for Different website.
how do I do it?
Hi,
Can you submit a support ticket here?
i have a problem to support team, i do not have support valid, and i have a problem that i am not able to change the color of the font and the header background!
another issue, if i purchased support, can you help in speeding up the site? my client is looking to change the theme
please help urgently
now i had to hire someone urgently add the below to make it work
Transparent header > White color then the below
.header-main .nav > li > a{ color:gray !important; }
Hi,
Thanks for letting us know you’ve found the solution 
1st – i should not ask someone else to check this issue for me, i wonder if you can check why is this happening to my site. 2nd – can/will yo help in looking into the site speed if support is purchased?
How to remove ‘your order’ box on checkout page. And change it to only show the big button.
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
Is it somehow possible to use Photoswipe, which is used in Woocommerce products by Flatsome, in any post/page gallery which is created by UX Builder?
Hi,
I can’t give ETA but Photoswipe will be included in UX Builder in one of the next releases.
Hello. On page load Google maps shows only a white space. Actual map shows only after resizing the browser window.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
how can we improve to this?
https://gtmetrix.com/reports/karavie.com/9Y56rYoQ/Unchecking Disabling Jquery Migrate on WProcket or Perfomance turn flatsome from a 90% to 50% website speed test anyway to fix this? doing this unable to load any of the images or UX ui.
Thank you
Hi,
Can you submit a support ticket here?
Still waiting for your response for 3 days.
anindao*@gmail.com
Hi,
I see that all your tickets have been answered on time. Can you double check your inbox and the spam folder?
Hi there simple question… Could I add this page: https://preview.themeforest.net/item/flatsome-multipurpose-responsive-woocommerce-theme/full_screen_preview/5484319?_ga=2.168113634.29528447.1608289868-1113927667.1603874313 as my homepage and also make the header images larger? Many thanks.
Hi,
That page is not included among the demo pages but you can easily create the same layout with UX Builder.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
ok sent you
I wrote my simple question and a link you mentioned but no answer for 2 weeks. Don’t you have any answer unless I buy your support? It is just about your theme’s RTL issue
It’s not needed your supports. It’s just about your theme’s bug for RTL
Hi,
Your ticket #126745 was answered on Dec 9, 10:09 and we asked for admin access but you haven’t replied to that yet.
When I make a page password protected, the banner behind the transparent header disappears. It shows after I enter the password but before I do, it is blank
Hi,
Can you submit a support ticket here?
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