26708 comments found.
HEllo, I just bought the theme, and whan installing the main package .zip, and choosing the theme in wordpress, I get an 500 error page, and my websit and wordpress admin is unavailable (Error 500) please tell me there is a solution
Hi there,
Thank you for reaching us!
Please check our article on how to install the theme.
If you need any further assistance and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello QODE, is it possible to combine different demos into one website? How can this be done?
Thanks alot
Hi there,
Thanks for taking an interest!
Yes it is for sure and you can check our article about it here.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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I have installed theme and import demo and Wpbackery is not working
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.
When it comes to WPBakery, we can only guess what might be the issue, It might be related to WordPress version 5.6, and can be reproduced even on the default WordPress themes. We have notified the developers of the WPBakery plugin about this.
In the meantime, you can try to disable the Gutenberg editor under WPBakery General Settings tab.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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I had some problems with the malargüe.ar domain where the bridge theme was installed and I had to delete it but I couldn’t deactivate it before.
Now it tells me that it is installed in another account or domain, which is wrong because it was installed in a beta folder: malargüe.ar / beta
Could you help me?
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail to our help center providing your purchase code in it and our support agent will be happy to help.
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Good morning, I liked this topic. (https://bridge155.qodeinteractive.com/?_ga=2.26511997.1944184225.1608042286-2101074503.1608042286). I would like to know if I can, change as background colors and the letters that the customer chooses?
Hi there,
Thanks for taking an interest!
The theme is fully customizable when it comes to choosing fonts and colors. You will be able to choose from a variety of google fonts that is included within our themes options as well as you can set background color for sure.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I have purchased this theme, with a regular license on November 2017 and never used it. Now I am trying to activate it on a website but page loads with no result, and if I try to submit a ticket on your help desk, I receive a message with “Support expired” but I am not asking for support, I just need my license to be activated in order to use it. I am experiencing the same problem with another theme (Stockholm), and there is no way to activate and no way to submit a ticket (same reason – support expred), but in both cases I have a regular license that I have never used. Can you please help me? Thank you in advance for your attention
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail to our help center providing your purchase code in it and our support agent will be happy to help.
Thanks.
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Hello, I cannot activate my site again. Following a problem on my site, I was forced to delete the files and the database.
There it is impossible to redo the activation.
Thanks for your help.
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail to our help center providing your purchase code in it and our support agent will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, Thank you for your prompt response. Yes, precisely, as I no longer had access to my old website, I could not unregister it.
thank you for your
Hi there,
You are welcome!
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Hi! i had installed bridge, and bakery, but can’t use this plugin, because when I create a new page, the bakery back end function does not appear on the page. I see in roles, and is set ok. (pages) no longer works with bridge? thanks!
Hi there,
Could you please provide us with your website URL so we can check.
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Does this theme support woocommerce Version 4.8.0 and wordpress 4.6?
Hi there,
We assume you refer to WordPress 5.6, yes it is compatible and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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I have problems with the portfolio images, which can no longer be exchanged in individual posts. They are not displayed in the frontend and / or an outdated motif is loaded. Is such a problem known? Regards, Kristin
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Good day. Is it possible to install “Qode LMS” in the demo “bridge256”? If possible, how can I do that? Thank you in advance.
Hi there,
Thanks for writing in!
You can activate the plugin and use its features on any demo for sure.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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I cannot get the header to show my menu on any of my pages until I scroll. I want to adjust the size of the logo too. NONE of the links are working for the pages in the menu. I tried to log into your support system. i reset my password, and I still cannot get in. This is the website for which I am having tons of issues.
http://uhl.aa7.myftpupload.com/Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. I want to importa a demo in my domain. I’ve entered the purchase code and email in and it says “Code is already registered for other domain”. I’ve reviewed all my domains and none has the code active. How do I know which domain hast it active? I’ve tried to sing up in your support page but it doesn’t work. This is so frustraiting.
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, How do i check which domain name is using my license key? and how to request registration if required? i tried emailing support but it wont as my support have expired. As far as i remember, i used my license on a WIP website, which was changed later on.. now i can’t register my theme? is there any tool you guys have to check my license on?
Hi there,
it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Pre Sale Question :
Hi. I’m looking forward to buy this theme for my 2 websites, viz sidriinternational.in and sidriinternational.com .I’m already having aviana theme by mikado but want to upgrade to bridge. Since I’m new to WordPress, I’ve little to no knowledge about the installation of the theme. Though I have seen every single video of bridge installation on YouTube but I’m unable to find a video that shows how can i install bridge over my current theme. Currently, whenever I install any theme(Past experience : Astra), it just simply override my live website settings making it messy. I wish to install bridge as it is… With all the default layout came out of the box. Is it possible to do so?
Also, can I buy 2 same themes from the same envato account without having issues with license. * Earlier we used 2 different email address to buy aviana.
Looking forward to hear from soon.
Thanks and regards
Hi there,
Thanks for taking an interest! First of all, we do recommend all to import the demo on a clean installation. You can for sure import it over your existing content, however then we would recommend you to always make a backup of your existing content as it might happen that your content will get overwritten sometimes.
Also as our demo content is made with page builder we cannot guaranty that your previous content is made with the same builder, so you will probably have to adjust your existing content to suit our themes demo content.’
You can for sure buy 2 licenses with the same account as each purchase has different license.
We hope this is clear and if you have any further doubts please let us know.
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Hello again. Thank you so much for your reply. Sure. Let me delete the existing theme completely and then activate the bridge theme… Also, thanks for clearing out the confusion regarding license. Will surely buy from the current one. Lastly, will be buying the bridge theme on tomorrow or a day after. Too excited
Thank you once again for such a prompt response. Wish you a great day ahead
Hi there,
Glad we could help and feel free to ask any additional questions you might have.
Have a nice day!
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My demo site import stuck at 72% only. I ve try a couple of times.. what do I do now?
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I imported the bridge hospital theme (https://bridge345.qodeinteractive.com/) and for some reason the left menu overlaps the logo. Can you help me fix?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi ! I wanted to bring light on a bug I’ve found with the vertical menu. When the option Vertically Center Content is enabled, the anchor link on the logo doesn’t work anymore. If other people have this issue, just desactivate the option in the Header section and it works again.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. The site shows me an error from a PLUG that I did not install and does not exist in BRIDGE .. can this be correct?
THANKS
” [Error] Failed to load resource: the server responded with a status of 404 (Not Found) (swiper.min.js.map, line 0)” https://www.varelarurales.com.ar/wp-content/themes/bridge/js/plugins/swiper.min.js.map
Hi there,
Thanks for writing in! The file swiper.min.js.map is not one of the theme files. We do not bundle the source map files for the JS code within the theme. There’s only the swiper.min.js file in the bridge/js/plugins folder:
https://i.imgur.com/65lIRae.pngA source map is a file that maps from the transformed source to the original source, enabling the browser to reconstruct the original source and present the reconstructed original in the debugger. This allows you to regenerate the original JS file from a minified version in your browser’s debugger. The source map is only used for this, and only if your browser is configured to request source maps for debugging purposes. This file has no use other than debugging, so it does not affect functionality in any way.
Most likely, this issue has occurred because your browser is configured to use JS Source Maps. Take a look at the following threads for more information:
https://stackoverflow.com/questions/18365315/jquerys-jquery-1-10-2-min-map-is-triggering-a-404-not-found https://stackoverflow.com/questions/18725600/reference-404-error-for-a-request-for-the-jquery-min-map-fileYou can disable this functionality on your end and the error should go away. However, it should not affect your website either way and your users will not see the error unless they have also configured their browser to request the source maps.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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ok TK’s.
Hi there,
Glad we could help!
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thanks for the answer interest see in detail what is indicated
Hi there,
We are here to help!
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How can I deactivate the purchase code/theme from a website to use it on another website?
Hi there,
Thanks for writing in! You can read more about it our register/deregister modulehere.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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