301 comments found.
Import demo site does not work. Facing system errors. Please help!
TICKET #2658143
Hi,
Thank you for purchasing.
Our support staff replied your ticket. Could you please continue there. Thank you for your patience.
Hi, i am Facing issues with this error being shown in spite of adding php.ini files in the hosting directory files. The Wordpress theme settings shows this issue. All the parameters with the hosting has been adjusted. yet these errors are still shown. This has been quite time consuming and leading nowhere. I want to know how this can be resolved! Please help me with this issue, thank you!
Hi,
Thank you for purchasing.
Perhaps your webhosting provider disable changes permission so you have to contact them to change these limitations.
Basically our demo contents are very large so it’s required certain server limitation in order to work properly. Thank you for your understanding.
Our support staff replied your ticket. Could you please continue there. Thank you for your patience.
how can I remove the preloaded?
Hi,
Thank you for purchasing.
Please disable the plugin name “LoftLoader”.
Hi i wrote you this through your ticket system, on december 28th and no answer
Hello!
I have a little issue with the orizontal timeline on my webpage and would like to fix it. I have around 32 date divided into 4 sections but the problem is that it works as intended only if i click on back arrow. When I click the forward arrow, it goes directly to the last section. Is there any chance to make it advance section by section?
Thanks a lot.
Hi,
Thank you for purchasing.
We are working for the solution for this specific case and will release the update soon. Thank you for your patience.
do you have any updates?cause my client wont pay until this is corrected.
I have imported Architecture theme in our website. But images and css are not downloaded properly. Help as to solve this issue
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
How can I make the background colour of the menu to white so its not transparent?
Hi,
Thank you for purchasing.
When you create a page. Look at page options box. There is an option called “Make menu transparent”. Please uncheck this option and save change.
Great, thanks you so much
Hi,
Architecturer Version: 3.3 – Compatibility status with with WordPress 5.6?
Thanks!
Hi,
Thank you for purchasing.
Yes it support WordPress 5.6
Hi, is it possible to insert the link to enlarge the image in the horizontal gallery?
Hi,
Thank you for purchasing.
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
Hello, How do I change the black background of the website in general?
Thanks!
Hi,
Thank you for purchasing.
You can change it from Appearance > Customize > General > Background & Colors > Main Content Background Color.
Got errors after installing demo http://vitalym2.sg-host.com/wp-content/uploads/2020/11/log_file_2020-11-15__22-28-45.txt
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi, How do i disable the footer? thank you
Hi,
Thank you for purchasing.
You can disable footer from Appearance > Customize > Footer > General > Display Footer Content From and select “Hide Footer Content”.
Hi, this is the second time after a WordPress update that ELEMENTOR is no longer working, anyway to stop that from happening without updating the theme?
Hi,
Thank you for purchasing
To make sure our theme support the latest version of WordPress and Elementor. You have to update theme and all required plugins.
Here is detailed instruction about how to update theme https://docs.themegoods.com/docs/architecturer/getting-started/how-to-update-the-theme/
How can I move the main picture in home page to be under the menu ? Meaning top menu overlay the picture and not on top
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Will the them be automatically updated by jetpack in wordpress.com ?or do I need to do any manual step to update ?
Hi,
Thank you for purchasing.
Generally you have to update plugin from your WordPress Dashboard. Unless you can enable auto update option within plugins page.
Hi, I can’t user Header and Footer, do I have to buy elementor pro too ??
Hi,
Thank you for purchasing.
There is no need to buy Elementor pro. All demo pages are created using Elementor free version.
Please make sure you install all required plugins from Appearance > Install Plugins especially “Architecturer Elementor”.
Hello, It has been some months without visiting the website and when going now nothing is working anymore like a hudge issue. I updates all the plugins and nothing has been done since. Some texts disappeared, footer as well and portfolio filters arent linked anymore… Please can you let me know why the template isnt working after few months?? Thank you
Hi,
Thank you for purchasing.
Please update to the latest version of theme and all required plugins.
Here is detailed instruction about how to update theme https://docs.themegoods.com/docs/architecturer/getting-started/how-to-update-the-theme/
Thank you very much for the quick return
Hi. With the latest theme update all my paragraph text went bolder – this happened on both of my sites. Any advice? Thank you
Hi,
Thank you for purchasing.
Did you mean the font you selected, display in bold?
Could you please provide URL of page which has issue please.
Thank for your response. No, it was normal font type – but after the update both site’s normal text changed to be bolder:
https://rootpartners.co.za/ http://tritonwoods.virtualwebassist.co.za/I thought to check with you before trying to fix is with CSS. Thank you
Could you please provide WordPress account here https://themeforest.net/user/ThemeGoods
We will check it for you.
Thank you Done. Appreciated
How do I change the black background of the square box of the sub-page list when I take the mouse to the top menu?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Is there a possibility for lefted logo on the top and righted menu below the logo in header? I can’t find solution on menu layout from theme customizer.
Hi,
Thank you for purchasing.
Currently It doesn’t support that. However we are working on the new version of theme which will allow customer to customise header layout using Elementor page builder. It will be released soon.
My site is not showing anything in iphone 6 Not getting help from anywhere please suggest what to do
Hi,
Thank you for purchasing.
The iphone 6 is very old phone, almost 6 years ago. We can’t support on old version of iOS browser. Thank you for your understanding/
This is the site: https://jpa-architects.in/ The hamburger is not working in all iphones. On clicking the hamburger menu, the screen shows all white background and there is no way to navigate the site whatsoever! This is not particularly iphone 6 issue, but all iphones have this problem. Can you please guide us in this regards?
Since this support has just expired, as a good gesture you may please guide us
Please check. There are javascript conflicts between theme’s script and plugin’s script. Try to disable all plugins.
Also did you make change to theme code?
We did not do any changes to the original theme. However, we did changes creating child theme
Please try to activate parent to see if it fixes the issue please.
Thank you for your support, the iphone issue was resolved! Appreciate your extended support truely
You are welcome 
Btw, Could you help us rate for the theme please?
