12820 comments found.
Hello There,
Thank you for your notice.
We will check with our team about this ticket and ask them to finished this for you as soon as possible.
Regards!
Hello no response
There are problems with the WPML in Tours, can you check it please? (a tour cannot be translated)
?
Hello There,
Sorry for the late response.
Please provide us the detail description (photo, url, admin account,..) that related with your question/issues by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support & answer all of customer question in the system only. Wish you give us chance to see & serve you soon in there.
Thank you for contacting us here.
Regards!
1.can i create a custom field besides the filed that are coming with the system (car rent,tour,etc)?i have a few more q;2. can i edit with elementor?3. can i add a fee to the user that books the gig?4. can i change the name and icon of one of your fields (car rent , etc ) for example if i want to add bicycle rent ?5. can i charge users for different gigs a monthly subscribe? (i need this for monthly services)??
Hello, is it possible to accept only part of the payment for the reservation and the rest to pay the owner?
Hello There,
We have support Deposit option which able for customers to make a reservation and pay a part of amount then the rest can pay on arrival.
However, for management & control purpose in our Theme all the payment will be direct to admin account only. Owner or partner will get their commission or payment by sent request to admin.
Please let us know if any further question you need to know more.
Looking forward to be your partner soon.
Regards!
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https://drive.google.com/file/d/1z5B2j-kW02fgSstLmOr3RyOno_w2kgfB/view?usp=sharingHello There,
Please provide us the detail description (photo, url, admin account,..) that related with your question/issue by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support & answer all of customer question in the system only. Wish you give us chance to see & serve you soon in there.
Thank you for contacting us here.
Regards!
you still have a probkem with the list view in all services nothing fixed
Hello There,
Kindly let other know the details information which related with the problem you mentioned here. We don’t really know what do you mean about view services so hope you can clear for us about this.
As i see here your account is expired in the support system so you can send us the details description (site, admin & FTP account, photo,..) via this email address:
Thao@shinetheme.comThen we can check on this and see if there is any of issues or bug from Theme we will ask our team to help you.
Regards!
HI !
1.Tour list and flight list and activity list cannot show in Arabic lang
I am using last version 2.9.1 Beta theme YOu can see that
https://drive.google.com/file/d/1_hv13lCzh0yAfkevhRmDr-dsBz8ORUem/view 2.after i linked my website with travelpayout in search form i cannot bring the search results and it go to another site my site https://starofistanbul.com/ my search https://drive.google.com/file/d/12cSzHhodF20DIEBjoJohrwn8IywNdB4n/viewHello There,
Please provide us the detail description (photo, url, admin account,..) that related with your questions/ issues by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support & answer all of customer question in the system only. Wish you give us chance to see & serve you soon in there.
Thank you for contacting us here.
Regards!
Hi, the theme is looking good. is it possible to customize the contact forms in activities etc?or if not to disable it ?
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with your question by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support & answer all of customer question in the system only. Wish you give us chance to see & serve you soon in there.
Thank you for contacting us here.
Regards!
There is some possibility that the verification is skipped if there are rooms or not, the idea is that when choosing the arrival and departure, number of adults and children, it immediately derives to checkout, since the verification of cabins in this case, will be done in a manual and not by the site.
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with your question by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support & answer all of customer question in the system only. Wish you give us chance to see & serve you soon in there.
Thank you for contacting us here.
Regards!
Dear lethithao I have a ticket created there are the access data to the website and the FTP
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https://drive.google.com/file/d/1z5B2j-kW02fgSstLmOr3RyOno_w2kgfB/view?usp=sharingAlso, when finished updating all WP (5.6), theme (2.9.0) and plugins to the latest version, my website revealed a lot of malfunctions (slider and images disappeared, etc…). I was forced to roll back to the previous versions. I will try updating one at a time and let you know of the status.
Hello There,
We have noticed to all customers in our support system that please do not make an update WP 5.6 cause the current version 2.9.0 has not supported compatible with this new update WP yet.
Before few days we have released new version Beta for testing purpose and it’s compatible with WP 5.6.
We will now going to release live version 2.9.1 soon (maybe early tomorrow) so please wait for this update then you can download and use this in your site and then update your WP 5.6
Thank you for contacting us here.
Regards!
Thanks a lot for your feedback.
Hello There,
You are welcome.
The new update version already launched on Themeforest. Please access to there then download to your site for use.
Thank you for contacting here.
Regards!
Hi thanks for the info. I installed the latest theme v 2.9.1 then updated to WP 5.6 and everything went well. But then I decided to update the Traveler code from Install Plugin page and the website went to malfunction again (meaning that the short codes for the st plugins became non functional). Moreover, the WPBakery Visual Composer is not possible to be updated to the latest version provided by Install Plugins page. Please, advice on how to proceed.
Oh I see, the plugin became inactive even though there was a message saying that the plugin was reactivates successfully.
It is ok! The only issue is that the WPBakery Visual Composer is not possible to be updated to the latest version provided via Install Plugins page.
Hello, I have installed latest WP (5.6), theme (2.9.0) and try to update WP Bakery Visual Composer plugin from 6.0.6 to 6.4.1 provided by Appearance->Install Plugins but it is not possible. I am asked to provide license to activate the plugin. Could you provide some guidance? thanks in advance
I guess the update of WP Bakery Visual Composer plugin will work on the new 2.9.1 theme version as well as the compatibility with WP 5.6 issue?
Darwish_Holidays
less than a minute ago Flag Edit All the layouts are included in this “Travel Booking WordPress Theme” and also it has a Quickstart package like in Joomla?
Here is the theme https://themeforest.net/item/traveler-traveltourbooking-wordpress-theme/10822683
Is it true that the 26 professional websites or templates are included on this WordPress if we buy this package and also it has quickstart package?
https://themeforest.net/item/book-your-travel-online-booking-wordpress-theme/5632266Sorry this what I mean:
All the layouts are included in this “Travel Booking WordPress Theme” and also it has a Quickstart package like in Joomla?
Here is the theme https://themeforest.net/item/traveler-traveltourbooking-wordpress-theme/10822683
Hello There,
We have support Quick Install demo for Traveler Theme.
When you purchase our Theme, there will be included all of demo as the list in Themeforest. Then you will select one demo which you like best to use and install in your site.
Each of purchase code will be use in one domain only. You can also test theme in localhost before move to live site. Or you can also remove, change demo which you do’nt lie to select and install other.
Please let us know if any further question.
Regards!
Hi, there is no quickstart pack which it is an installation of complete demo website and an entire WordPress package containing the CMS, components, modules, template, other necessary data, and configurations that no need for manually customize… because other WordPress Theme has quickstart pack. And also is automatic upgrade it’s version?
WorPress Link: https://themeforest.net/item/traveler-traveltourbooking-wordpress-theme/10822683
Google maps not showing. Can you help me? subfolder: v.denizisik.net main page: https://denizisik.net
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with your question by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support & answer all of customer question in the system only. Wish you give us chance to see & serve you soon in there.
Thank you for contacting us here.
Regards!
please dont know how to setup paypal payment to my website, and i cant find the Files inside “inc” folder in theme folders
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with your question by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support & answer all of customer question in the system only. Wish you give us chance to see & serve you soon in there.
Thank you for contacting us here.
Regards!
i created already ticket on support system please waiting your urgent reply as i cannot start to put my tours yet, thanks
Hello There,
Could you please let us know your ticket ID then we can check on this and ask our team to quick process and help you?
Thank you for contacting us here.
Regards!
1, https://i.paste.pics/B3E50.png
how can i change the name (home airport) to home address? or just delete that option?
2. https://i.paste.pics/B3E5F.png
and when i logout traveler it showing wp login layout, why?
Hello There,
1. To change some special text or fix text in Theme you can manual translate via Poedit. Please check this video guide for more detail:
https://www.youtube.com/watch?v=wCnQsdCbpFc2. This is our default configuration, you can change this things in Theme setting.
Thank you for contacting us here, please ‘submit a ticket’ into our support system for any other questions or issues with Theme:
https://shinehelp.travelerwp.com/Regards!
Dear, I need you to tell me who or who are willing to make or implement changes to the code of your template.
Hello There,
Unfortunately, we do not provide or refer someone who can make customization job for you.
Please ask for other Developer who have skills or experiences to work on this & control for you.
Thank you for contacting us here.
Regards!
after expires of support theme setting suddenly stopped working, cant save any thing in theme setting. what is it? you want to make more money from support??
Hello There,
Thank you for contacting us here, we really hope that you can be kind to at least let us know the detail information which related with your issue instead of saying to other like “make money from support” which really confuse for us while we don’t even know if any issue with you.
We are trying our best to support all customers so you can please provide detail description (photo, url, admin & FTP account,..) via this email address:
Thao@shinetheme.comthen we can check on this for you. If there is truly have any bugs from Theme we will provide support and help you even finish support.
So please be kind and work with us in there. However, please note that support via email is not included in support policy so it may got a little delay (depends).
Regards!
Hi, I updated wordpress to the latest version and Tour settings and WPBakery Visual Composer stopped working.
Can you help me? Thanks.
Hello There,
We have update new version Beta 2.9.1 which support compatible with WP 5.6 already. Please download the last version from Themforest then check on this again if there is any issue still.
Thank you for contacting us here.
Regards!
Hi There, I have not had a response or solution to the scrolling issue in the partner dashboard this is very bad UX and needs attention urgently Thank you
Hello There,
Sorry for the late response, we were offline for weekend.
Have you posted a ticket with detail description & information in our support system yet? If yes, please give me your ticket iD here then we can ask for access and check on this for you.
Thank you for contacting us here.
Regards!
