12820 comments found.
where is a support team? im create new ticket but 3 days not reply, this theme is very basic, not mobile friendly, CSS many of error, but you can’t refund.
Hello There,
Please give us your ticket iD in there then we can have look at this and ask our team to check on this to help you.
Thank you for contacting us here.
Regards!
Hi,
The date picker is not working in some of tours. Can you please help this to sort out, why the date picker is not working in some of the tours?
Waiting for your reply.
Thanks!
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with the issues/ questions by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support & answer all of customer question in the system only.
Wish you give us chance to see & serve you soon in there.
Regards!
HI
I am using single hotel modern template of this theme. For payment gateway, i am using theme provided Modal Window Gateway. Its not working out, even if yiu check your provided demo, there as well when the client receives the confirmation mail, the link does not land at the right place and nothing shows up. I have already submitted the ticket as well, its number is Ticket ID: 18762. Please help me sort out this issue. Waiting for a prompt and detailed resposne from your side.
Hello There,
Thank you for your detail information.
We will check on this ticket and ask our support team to process this ticket for you soon.
Regards!
HI My issue is still pending, Email confirmation does not work properly, Although this function appears in your demo as well but Your support guy is saying that, this feature will be available in future. If a feature is not available for the time being, then what is the purpose to show it in the demo?
Here is the demo link https://singlehotel.travelerwp.com/order-confirm/Hello There,
Unfortunately, we do not support this plugin in theme yet, please check on our supported & compatible plugin in here:
https://docs.travelerwp.com/theme-installation/pluginIf you have any further questions or request, please directly work with us by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support and answer all of customer question in the system only. Wish you give us chance to see & serve you soon in there (if any).
Thank you for contacting us here.
Regards!
Hi, Aside from some bugs/errors , one of the reasons i didn’t use this theme is the lack of Flight service in the Modern layout. I want you to answer for me the following questions please: 1: Is there any chance that you will return the Flight service to the Modern layout? If yes, when? and if no, why what is the problem? 2: Can I/You(extra money) custom code or manually add the Flight Service in the Modern layout? I hope you will give a clear answer. Thanks
Hello There,
Thank you for contacting us here, please have look at these information:
1) Unfortunately, due to Theme’s supported features & functions there are some inconveniences things to keep Flight service in Modern layout so we had removed this already. We won’t return it back in the future.
2) At this present we do not provide custom code so please ask for other 3rd party who have experiences & technical skill to support this for you.
Regards!
Hello I want to buy you themes. But I want to know that can I use Woocommerce payment gateway.
Hello There,
Yes, you can use Woocomerce for checkout in our Traveler Theme. We have support 2 booking options are Modal booking & Woocommerce booking so if you select Woo you will able to use Woo checkout and payment options.
Please check this guide for more detail and support Woocommerce payment:
https://docs.travelerwp.com/payment-methods/woo-commerce-checkoutPlease let us know if any further questions. Looking forward to be your partner soon.
Regards!
.
Dear Bryan
Please help me out my issue is still pending. I am using Single Hotel layout and once room is selected and clicked, it does not go to checkout page rather it goes back to home page. Please sort it out, My Ticket ID is 18191
Please check, your provided solution is not working.I am colmpletely stuck. please help me out to sort out this issue.
Hello There,
Thank you for contacting us here.
We will check with our support team and let them to answer you as soon as possible.
Please wait for the response in there.
Regards!
I was able to sort it out. Thanks
Hello There,
Thank you for let us know. Please create a new ticket for any other questions or requests.
Wish you a Happy New Year.
Regards!
The “ICal sysc” that allows us to manually import that ICal file externally to the calendar by clicking the “Import Button” for that corresponding rental works fine. The issue is that we would like to trigger that import button automatically by calling the code without having to manually click the Import button in each of the rentals.
I’ve looked into some of files where the code for the button is being executed Including:
Wp-content/themes/traveler/inc/class/class.ical.sysc.php
Is there any way to call the code that executes the import button for the “Ical Sysc” for each corresponding rental automatically without having to manually click the button?
Hello There,
Could you please give more detail description (images, url,..) via this email address:
Thao@shinetheme.comWe would like to got more information to understand this point then can clear answer to help you.
Regards!
Hello, I have imported all the data from the theme and trying to search hotel through search hotel page. The results are not coming. I can see multiple hotels and tooms avaiilable on that date. Please let me know what should we do to get the hotel search result. My query on the page is based on place, dates and traveller. If I go to the search result page, this is also coming as blank. On the other side, activities result page is showing all the configured results. We also checked your documentation and it was suggested to perform “sync”. After syncing, we are able to search on hotel./room. The results based on city is still coming blank.
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with your question by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support & answer all of customer question in the system only. Wish you give us chance to see & serve you soon in there.
Thank you for contacting us here.
Regards!
Hi. My client has a transport company that rents trips from the airport to various hotels in 5 areas. Each area has a different price and they can choose between 3 different trucks (each of these trucks has a different price)
with your ticketing system could I do it?
Hello There,
We have support Car Transfer service which can able to run as your request above. This service will allow customers to select pick-up & drop off location then all the car which available will be shown in the search page result.
Please check on this demo for more detail:
https://mixmap.travelerwp.com/Please let me know if any further questions or information you need to know about us. We are willing to answer you all.
Looking forward to be your partner soon.
Regards!
Hi, my Ticket ID: 18261
I submitted a ticket at 12:34 on 24/12/2020, and my Travel booking wordpress theme expired on 25/12/2020.
However, your team reply my ticket with “Your support service has expired.”
I have submitted ticket within validation date. 1) please answer my ticket properly 2) please tell me how to renew support service.
thanks.
Hi, In blog screen options (at the top menu), there’s no “APPLY” button to save changes here.
Hello There,
Thank you for letting us know in here, we will check on this ticket and answer this for you.
You can check on this guide for renew or extend support here:
https://theme-fusion.com/documentation/avada/support/extending-and-renewing-envato-item-support/When you renew support from Themeforest, then you will get a purchase code. After that, login your account in support center, then click on edit profile put this purchase code in “extend or renew support” button then your account will be auto renew in our system.
Regards!
Screen elements of blog is not responding.
“Some screen elements can be shown or hidden by using the checkboxes. They can be expanded and collapsed by clickling on their headings, and arranged by dragging their headings or by clicking on the up and down arrows.” as it shows in blog screen setting.
But When I try to drag the Screen elements below words content back to right side, it is not responding. When I try to using the checkboxes to select menu of Screen elements, it is not responding either.
It is killing me, becasue I could not upload blog featured image, could not choose blog category.
I want to know how to make Screen elements back to right side as default? And how to make them responding?
Hello There,
From your other comment we saw that you had post a ticket in system already so please wait for the response in there.
For any other requests or questions please renew your support then create a new ticket in our support center.
Regards!
hi, i installed it to use tour theme but import is not working properly? Booking buttons do not work properly….
please help me very urgently!
website: www.crazytravelagency.com
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with your question by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support & answer all of customer question in the system only. Wish you give us chance to see & serve you soon in there.
Thank you for contacting us here.
Regards!
can i do resturants and bed and breakfast?
Hello There,
Unfortunately, we do not support restaurant service in Theme yet.
For bed & breakfast options, you may consider and check on our Hotel service with Extra option:
https://homap.travelerwp.com/Please let us know if any further question or information which you need to know more about us.
For more detail, please visit us here:
-Demo: https://travelerwp.com/
-Documentation: https://docs.travelerwp.com/
Regards!
Hello there, theme looks great, is it support multiple languages and also in admin panel? Can we change admin panel language? Is it possible multiple languages in admin panel and website? Is it support all checkout methods? Credit cards, debit cards, paypal etc.
Hi
I am using Hotel Single theme. Hotel search form does not display any results. I am trying but not being able to figure out the issue? From this point, i just can not rollback and reinstall the demo.I already posted in your support system 2 days ago. Please help me out.Waiting for your prompt response
Thanks.
Hello There,
Can you please let us know your ticket ID in there then we can better access and check on this for you.
Thank you for contacting us here.
Regards!
please need follow up on my ticket #18032 still i cannot install the theme correctly
Hello There,
Thank you for your notice.
We will check with our team about this ticket and ask them to finished this for you as soon as possible.
Regards!
The lates version 2.9.1 is not compatible with WPBakery Builder.
Hello There,
Please provide us the detail description (photo, url, admin account,..) that related with your question by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/Kindly, note that we do support & answer all of customer question in the system only. Wish you give us chance to see & serve you soon in there.
Thank you for contacting us here.
Regards!
My support expired, and my theme is not loading now, what to do? So every 6 months I need to $59 for support only. What’s wrong with you guys?
Hello There,
Kindly let other know the details information which related with the issue you mentioned here. We don’t really know what do you mean about Theme is not loading or why and where it comes from.
As i see here your account is expired in the support system so you can send us the details description (site, admin & FTP account, photo,..) via this email address:
Thao@shinetheme.comThen we can check on this and see if there is any of issues or bug from Theme we will ask our team to help you.
Regards!
