23249 comments found.
Why Main Menu categories disappear from top navigation bar when there is no product associated with such categories. That is not expected. I want to have all categories and subcategories shown regardless of the existence of the linked products. It is so basic function not to have. I’m spending hours on basic items that I never touched using other templates I worked on since 2015.
Also when enabled subcategories of main categories and hierarchically built the menu in the site settings the hovering on the main menu bar doesnt open up below subcategories. too tough on me.
Hello, @Alcornet,
1. Sorry to say that but this is the default functionality of the Theme, until and unless the product is not linked to any of the categories, the category will not be displayed to the frontend, If you want to change this behavior, then this requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
2.Please go to Porto >> Theme Options >> Skin >> Custom CSS and comment out the CSS marked in this screenshot: https://postimg.cc/tYYs80BS
Regards, P-THEMES.
The customisation is not required as I myself found out how to enable empty categories and make permanent main menu categories in full view even no products.
Pls help to wider the cells for each main menu category and lower the whole row to make it in the middle of the menu rectangular. Initially the shop 26 had icons above each category. since I renamed the categories the icons had disappeared. Can I add my own icons for each category name in that menu bar? how?
the css you gave enabled the dropdown subcategories view in Chrome. Actually, before that change the dropdowns worked perfectly in IE. Can you explain if this was a bug? why chrome did not drop the subcategories?
on this note I have to mention to you that I applied quite bold font for the top menu categories. The IE renders them no issues, chrome shows tiny font. WHY? can you help me to understand if provided editing in options are working for in the same way for chrome and IE. seems not.
Hello, @Alcornet,
Please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
In the Trusted Vendor slider which is built with the added logos of the vendors I tried to add transparent PNGs as expected that only logos to appear without any backgrounds. Actually, the transparent background appears. Is there any switch I can toggle to accept transparency into that prebuild slider.
On similar topic. Where the Slider plugin content related to this theme is located. There are no galleries outside of the elementor. The plugin requires a licence registration. Is it a given through this purchase or not?
Hello, @Alcornet,
This is not the Theme issue but this is your images issue, you have set the images having that transparent background: https://securitydistrict.com.au/wp-content/uploads/2020/12/bosch-logo-1.png and you have to upload the different images without any background and it will work for you as transparent images like: https://i0.wp.com/freepngimages.com/wp-content/uploads/2018/06/football-no-background.png?fit=895%2C895
&
There is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
so the answer is to have white background logos. the transparency is not supported as it became an unrequired artefact on my transparent logos. I added with white background , looks ok. if I change the page to other color, then I think white will be visible.
Hello, @Alcornet,
I am sorry but you did not understand it properly, your images was not transparent images but the images had the transparent background, transparent images does not have any background, please check the above given images again, Hope this will make sense. otherwise, please contact any graphic designer and ask to explain you more about it.
Regards, P-THEMES.
Shop page banner and Widget1 footer. Where to manage the from?
I have not been able to find a place where I could customise shop page including removal of that car part banner. I went to that Page and Elementor was not picking this page for editing. Where this image and where is the place to edit static elements of that page.
Also in the provided content the footer widgets placed in three columns. I was able to edit the all of them but cant find the ends of the Porto Ecommerce and dummy text with payment cards. Those need an update asap. Where to control that area?
please also help me to get shaded or overlay dropdown menu controls for the main menu. seems there are none. I want to hover on the main menu category name and open up the subcategories down to two-three levels. Example we may have Main menu bar with non parent category Car Parts that when hovered over will open Wheel and other deeper categories like -> Size -> Brand .
Hello, @Alcornet,
1. Please watch and follow the instructions showing in the below-given video:
https://youtu.be/qlhOBpYDw9Y
2. You can change/remove the payment Icons from Porto >> Theme Options >> Footer as per your requirements as showing below:
3. Please go to Porto >> Theme Options >> Skin >> Custom CSS and comment out the CSS marked in this screenshot: https://postimg.cc/tYYs80BS
Regards, P-THEMES.
1. opening a ticket. instruction in video irrelevant
2. The page is index.php/shop/ when clicked on any top menu category. there is a car part banner. The question was about how to delete/modify this banner. No answer.
3. incorrect understanding of the question. I already found copyright area. If you check your content of car shop 26 then you will see in the left of the footer your Porto Ecommerce crap I need to get rid of. the file logo_ecomwhite1 somehow linked there in the footer. the widgets dont have that. where is the control of that area. there is text and payment cards image: payments.jpg
Porto Ecommerce Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent pulvinar feugiat quam, vitae aliquam urna egestas nec. Phasellus sit amet consequat tortor.
QUESTIONS? 1-888-123-456
I can open a ticket to attach screenshots but you dont attend tickets even if marked urgent. too bad.
4.Word Popular has disappeared on the grid that features the series of test products on front page.
5. It seems that google chrome doesnt much take of updates from any settings of the theme options e.g. skin/topo/colors/fonts. I disabled caching. IE updated ok. Seems when login to backend WP via chrome and not IE, chrome doesnt change the look of the site much. too weird.
the css code you offered to tag out helped me with nothing.
Hello, @Alcornet,
Please contact us via our support system with your site WP-Admin Login details and the screenshots of your issue so that our experts will check it for you on your site and provide you the best possible solution for it.
Regards, P-THEMES.
Hello! Can I use the same item purchase code to activate my site in production and also in a pre-production environment which is in a sub domain?
Example: Prod site: mycommerce.com Pre Prod Site: beta.mycommerce.com
Regards
Hello, @rodrigobentancor,
First of all, thanks for showing your interest in Porto WordPress 
Not at the same time, but Yes, one by one.
Otherwise, you have to purchase the 2 different licenses of the Theme for 2 sites/domains. This is Envato policy and with all the Themes on ThemeForest, you may wish to confirm from Envato as well.
Regards, P-THEMES.
Good morning! Thanks a lot for the quick reply
So, if I deactivate it on the main site and activate on the other, I can do the trick?
What happens if I have a local wordpress on my pc, the same applies with the licence?
Thanks a lot!
Hello, @rodrigobentancor,
Yes, you can do the trick but keep in mind this is only for the testing purpose.
Whether it is local or live, a single license for a single site at a single time.
Regards, P-THEMES.
Thanks a lot for your support!
You’re Welcome!!
If you are using the Elementor version of the Demo then you have to use the Porto Dialog Modal Box element and set it as per your requirements. Where is this as I cannot locate where to remove/delete the popup on homepage.
Hello, @danielsharkey,
You have to edit your home page and turn ON the navigation and you will find the Porto Dialog Modal Box element as showing below, simply remove it and publish, it will work for you.
Regards, P-THEMES.
Hello, your theme is great, practical and fast. There were a few problems I had to ask you while building my own site. I will be glad if you answer.
My website > www.havasskitabevi.com
1. I am using your theme named “shop25”. In your “demo” example, all product images are automatically the same size. But each of the product images I uploaded on the site I set up looks different in size. I just couldn’t fix this. I installed and applied the “Regenerate Thumbnails” plugin later, but it still did not improve. Would you help me with this topic?
2. I will have another question. I think there will be publisher and author sections on my site where I will sell books. But I couldn’t find a listing feature by author or publisher in your theme. While entering the products, I could not see a section to enter “author” and “publisher”. How can I make such listings?
Thank you.
I found the answer to my first question in the Woocommerce product images section and took care of it. You just need to answer my second question.
Hello, @musakoc,
1. Sound’s Good!!!
You are the best
2. You have to achieve it with a trick, you have to create 2 product categories as (Author and Publisher) and then assign your books products to these categories as per your requirements. now you can filter or use Porto Product Categories elements on any page of your site and set it as per your requirements, and it will work for you.
Regards, P-THEMES.
How could I not think of it! Thank you so much.
You’re Welcome!!!
Hi,
I wanted to use the Shop Demo 22 (Multi-Vendor, Marketplace),,,, But I wanted to use it as single shop only….. (One Shop Only).
How to do that.? Thanks
Hello, @Themes-Plus,
That Demo is basically the (Multi-Vendor, Marketplace) demo, first, you have to Install all the Theme required/recommended plugins including the Dokan plugin as well from Appearance >> Install Plugins.
And then you have to Import that Demo:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
And then after that deactivate/delete the Dokan plugin and Multi-Vendor pages and it will work for you as a single shop.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 16/04/2020. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
The search appears too long. How can I modify the length of the search field. there are no controls of that.
Hello, @Alcornet,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
@media (min-width: 992px){
#header .searchform {
display: inline-block !important;
}
#header .searchform .selectric .label {
height: 48px !important;
}
}
Regards, P-THEMES.
worked nice but the height field change doesnt change the height of the search. I flash cache all the time after any changes. still
Hello, @Alcornet,
I have tested the above code and it is working perfectly fine for me, please share the screenshot of the issue so that I’ll check it for you.
Regards, P-THEMES.
How do i activate plugins including slider revolution and elementor. Also trying to edit banners but they don’t show up in slider revolution.
Hello, @DigiInnovative,
You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regarding the Banners, please watch the below-given videos:
https://youtu.be/Xxr_-gLZtjU
https://youtu.be/qlhOBpYDw9Y
Regards, P-THEMES.
Hi there. WPBakery Page Builder is not updating and it is not activating after your update now my whole theme is broken I have tried everything I can’t update and activate WPBakery Page Builder but it won’t work please help.
Hello, @djtheron69,
Please delete the old version of the plugin from your site and download the very latest version of the plugin from the below-given article and Install and Activate it on your site, it will work for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Hi i ve a probleme with my menu when you put the mouse on an element of the menu it does not display the sub elements. demo used is ‘Shop Demo 26’ My site is pointvit.com Thanks for your help
Hello, @MRGENC,
Please go to Porto >> Theme Options >> Skin >> Custom CSS and comment out the CSS marked in this screenshot: https://postimg.cc/tYYs80BS
Regards, P-THEMES.
it is done. but the problem has not been solved
Hello, @MRGENC,
Please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
I have three tickets open after installation 2 days ago. There is no support available. I have basic things that dont work like changing color scheme of the theme content. Modificatio of blocks content as well doesnt reflect on the site look. thinking of a refund now.
Hello, @Alcornet,
I have just confirmed from the support department and they said that they already replied your support ticket 2 days ago with a solution and then you replied back and we were OFF, and Yesterday was the Weekend as well, Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST, so you have to wait and once you generate the support ticket, it sets in the Queue of the tickets, and when all the tickets will be replied in the Queue above your support ticket then your ticket turn will come, this is how it works.
Here is the screenshot of your support ticket: https://postimg.cc/3kKjZcw8
And below are the screenshots of your other 2 support tickets replied with a solution from our support department, so please check your support tickets replies and reply to your support tickets accordingly, and please always be patience and do not panic here for the support tickets, as you will always get the reply one the support ticket will be resolved.
Regards, P-THEMES.
Hi! I was hoping to see if you could reset my purchase code. I ended up using your html version instead of the wp theme.
Hello, @bassetts,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello, @emanuelericci,
First of all, thanks for showing your interest in Porto WordPress
Sorry to say that but we have not tested the particular plugin with our Theme officially so we are unable to suggest you on this if you want you can try this with our Theme but at your own risk.
Regards, P-THEMES.
Hi – WPBakery failed to update, see the following screenshot; how can i get an updated version of wp-bakery?
https://imgur.com/a/dXGpcbAHello, @themeshulmax,
Please delete the old version of the plugin from your site and download the very latest version of the plugin from the below-given article and Install and Activate it on your site, it will work for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Nice theme, i hv project need re-develop the theme ( https://www.portotheme.com/wordpress/porto/shop10/ ) ,edit the css same to my jpg, u will take the project?
Hello, @notsang1982,
You can Import any of the Demo on your site as per your requirements, and change anything as well, if you want us to build your site completely then this is called site development and this is not included in the Theme support policy, so you have to contact our Customization team for this for the paid Customization services.
Regards, P-THEMES.
i know paid customiztion,coz some developer will not take this project, can leave the email to me,i send the detail to u?
Hello, @notsang1982,
Please check the below-given link from our Theme Documentation:
https://www.portotheme.com/wordpress/porto/documentation/support-customization/
Regards, P-THEMES.
The Typography of theme option does not work! Even I have changed the font size of Body Font and Paragraph in theme option, they still no change in front end
All body font size is fixed in 14px
Hello, @gennie2000.
Please read and follow the instructions written in the below given article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Regards, P-THEMES.
Thank you. And I face another issue, the Sign In / Register icon in header is not working when it is desktop version, but it can link to account page in mobile version, pls help!
Hello, @gennie2000,
I have just checked your site now at my end on Desktop version as well and it is working perfectly fine, here is the screenshot: https://postimg.cc/qgWtDCDN
Try to check your site on any other computer on a fresh new browser, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Hello.
How can I go back on a change? I imported some things from one demo but it messed up all my homepage. I have a “json” file with a backup, but can’t make it work on theme options! I need help!
Hello, @rafagnuunes,
Do you have the “json” file of the Theme Options? and you only want to upload that “json” file for the Theme Options backup?
Regards, P-THEMES.
Hello. Yes, I want to upload that, but I can’t make it work. I put the file but nothing happens. Or that file doesn’t put the homepage has it was when I backup?
Hello, @rafagnuunes,
I am sorry but that “json” file only works for the backup of the Theme Options, not for the pages, so with “json” file you can only reimport the Theme Options and for that, please change your “json” file extension as ”.css” and then edit it and copy all the content in it, now go to Porto >> Theme Options >> Import/Export and click on “Import From File” and paste the copied content into it and then click on “Import” button, after that click on “Save Changes” and check back your site after removing the browser cache.
Regards, P-THEMES.
Hello,
I purchased my theme here and when I try to activate the purchase code it gives me that its not valid. I need help on this!
Hello, @drangel23,
Please go to Porto >> Theme License and try to activate the Theme again from there, if it will still not work for you then please try the below-listed solutions one by one.
It’s because your local environment can not access to our servers https://portotheme.com & sw-themes.com
Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.
OR
Please enable curl extension from the server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow you to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
I hope that helps.
Regards, P-THEMES.
Hello,
None of the menu font options work.
Hello, @nerkums,
Please read and follow the instructions written in the below given article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Regards, P-THEMES.
