Hello, @rafagnuunes,

1. Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

li#nav-menu-item-wpml-ls-18-en a span {
    color: #999999 !important;
}

2. Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

.block-nowrap ul#menu-top-navigation li.menu-item a {
    background-color: transparent !important;
}

Regards, P-THEMES.

The currency switcher became how I wanted, but the “only the language in different color” didn’t work. It made my whole header go black.

Hello, @rafagnuunes,

For language switcher, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.

Regards, P-THEMES.

Hello, @para989,

Please go to Porto >> Theme License and try to activate the Theme again from there, if it will still not work for you then please try the below-listed solutions one by one.

It’s because your local environment can not access to our servers https://portotheme.com & sw-themes.com

Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.

OR

Please enable curl extension from the server this will fix your issue. This extension is required for the registration process.

OR

The issue mostly occurs when the server has any kind of restriction and do not allow you to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.

I hope that helps.

Regards, P-THEMES.

Hello, @afsinyuce,

Please go to Porto >> Theme License and try to activate the Theme again from there, if it will still not work for you then please try the below-listed solutions one by one.

It’s because your local environment can not access to our servers https://portotheme.com & sw-themes.com

Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.

OR

Please enable curl extension from the server this will fix your issue. This extension is required for the registration process.

OR

The issue mostly occurs when the server has any kind of restriction and do not allow you to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.

I hope that helps.

Regards, P-THEMES.

Sound’s Good!!!

Hi PT-Suport2,

I have also had other problems with the installation of the Porto Theme – Functionality, WPBakery Page Builder…

Maybe it’s because I have updated an old website, but at the moment it doesn’t sound good to me.

So I hope that with the use of your theme mi cliente find positive surprises at Porto Theme.

Thanks for answering and Happy New Year!!!

Hello, @erfekto,

1. For the Porto Functionality plugin, please go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with the same purchase code and then go to Appearance >> Install Plugins and try to Install the Porto Functionality from there, I am sure it will work for you.

2. For the WP Bakery plugin, please delete the old version of the plugin from your site and download the very latest version of the plugin from the below-given article and Install and Activate it on your site, it will work for you.

https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

Regards, P-THEMES.

Hello, @brandboostcompany,

Thanks, now please be patience, once your support ticket will be resolved you will get a reply to your support ticket.

Regards, P-THEMES.

Two times I opened a ticket, but I don’t get any answer. My tickets are also deleted. Can I maybe send the licenses by email? It is high priority now. Thank you.

Hello, @brandboostcompany,

We have replied to your support ticket #111685 6 days ago, please check back your SPAM folder or Login into the support system and clear your browser cache and check back the reply of your support ticket.

OR

You can write us via our email newsmartwave@gmail.com

Regards, P-THEMES.

Hello, @MrADeveci,

Please go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with same purchase code and then try to use Porto Studio, If still it will not work for you then please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site.

Regards, P-THEMES.

Perfect, that worked! Thank you

You’re Welcome!!!

Hello, @Mylizonlinestore,

No, This is the WordPress Theme and you can only use it on WordPress, If you want to use the Porto Theme on Shopify then you have to purchase the Shopify version: https://themeforest.net/item/porto-ultimate-responsive-shopify-theme/19162959 and please note that the Shopify Theme is not from P-Themes but it is from any other Author.

Regards, P-THEMES.

Hello, @orosys,

1. No need to purchase any plugin until and unless you want to use the plugin pro/premium features.

2. Cupon Code is the default functionality of the WooCommerce plugin, you can read more about it in the below-given links, and if you want you can try with any free plugin as well.

https://docs.woocommerce.com/document/coupon-management/

https://woocommerce.com/posts/coupons-with-woocommerce/

3. By default Porto WordPress provides two functionalities while Importing the Demo content, While Importing any new Demo on your site having content in it, then you have an option: ”Override existing contents”, If you checked it (YES) then it will override all the previous content you have on your site like Posts, Products, Pages, etc.. and vice versa: https://postimg.cc/p9yqzmMP , so you have to uncheck it and it will not override your existing content.

OR

You can simply use Porto Studio functionality as well, for importing any of the pages on your site as per your requirements.

https://www.portotheme.com/wordpress/porto/documentation/porto-studio/

4. One single license for one single site/domain only, This is Envato policy, you may wish to confirm from them as well and it is with all the Themes on ThemeForest.

5. Yes, Porto WordPress is SEO friendly and compatible with one of the best SEO plugin, Yoast SEO, so you can use the plugin as well.

Regards, P-THEMES.

Hello, @blackhawkdown,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @dalvaradog,

Simply go to Appearance >> Install Plugins and update the plugin from there one by one, it will not affect your live site, and for the security purpose please take the complete backup of your site before updating for avoiding any inconviniance.

Regards, P-THEMES.

Hello, @omantey,

Porto WordPress is fully compatible with Major multi-vendor plugins like Dokan, WC Vendors and Yith WooCommerce Multi-Vendor plugins and Dokan plugin is already included in the Theme package as well.

Regards, P-THEMES.

Hello, @Alcornet,

Sorry to say that but this is not possible, you can only set the FontAwesome Icons for the Menu items, This is the default functionality of the Theme and this is how it works, if you want to use Custom Icons or Vector Images then this requires Customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.

Regards, P-THEMES.

Hello, @Alcornet,

Please read and follow the instructions written in the below given article:

https://smartwave.freshdesk.com/en/support/solutions/articles/12000068799--43-how-to-change-my-account-page-link-in-header-builder

Regards, P-THEMES.

your instruction is either out dated or something is not right in the WP. I dont have options Front End and Back End. Can you explain or provide a detailed .pdf document as other template sellers do. The lack of documentation is evident. I simply say that I cant follow your instruction to achieve my goal. In fact, this My account must be part of the template, no editing required as it is linking to an account in woo.

Hello, @Alcornet,

Can you please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.

Regards, P-THEMES.

Hello, @Alcornet,

Please completely read and follow all the instructions written in the below-given article to understand how the Theme Live search and Yith WooCommerce Ajax search works.

https://smartwave.freshdesk.com/support/solutions/articles/12000059604--29-what-is-the-difference-between-live-search-and-normal-search-and-how-to-use-both-

Regards, P-THEMES.

pls advise why search in Mobile doesnt work as on desktop e.g. live search. there is no product name suggestion after typing say three letters which is the minimal configured in the back end. Where the behaviour of search in Mobile site is controlled from?

Hello, @Alcornet,

Can you please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.

Regards, P-THEMES.

Hello, @wheesht,

Sorry to say that but there is no PHP code snippets this for now, If you want this with PHP then this requires Customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.

Regards, P-THEMES.

Hello, @unoserver,

For increasing the size of the search on Desktop, please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the value in the given code as per your requirements.

@media(min-width: 1200px){
.searchform-fields span.text {
    max-width: 619px !important;
}
}

Regards, P-THEMES.

Thanks pasted in custom.css but nothing changes. Is there another way?

Hello, @unoserver,

The provided code is working perfectly fine at my end, now please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.

Regards, P-THEMES.

Hello, @pdkpant,

1. That is the block and has been set using Porto Block header element under Header Builder as showing in this screenshot: https://postimg.cc/Xrm3Sj1b so it means that section is coming from Blocks, and you have to go to Blocks and finds and edit the particular block with Elementor and set the URL from there as per your requirements.

2. Please go to Porto >> Theme Options >> Skin >> Custom CSS and comment out the CSS as showing in this screenshot: https://ibb.co/kM2n4Fr

Regards, P-THEMES.

Hello . Pleast it was already like as you said

Hello, @pdkpant,

Then please contact us via our support system with your site WP-Admin Login details so that we will check and solve it for you on your site.

Regards, P-THEMES.

Hello, @matod,

Please follow all the below listed debugging processes one by one, I am sure it will help you in solving your issue, and if not then remain all the third party plugins deactivated on your site and share your site WP Admin Login details and the permission to debug your site which includes deactivating all the third party plugins and on site Customization as well via our support system so that we will check it for you on your site and provide you the best possible solution for it.

|.   Make sure you have everything up to date (Theme, Plugins, Translations files)
||.  Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V.  Check the browser dev console on errors (F12, on most if not all browsers)
V.   Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
V|.  Can you please check once by activating the WP default Theme Twenty Twenty, If the issue will still presist with default WP Theme then it will make clear that the issue is not from Porto WordPress Theme and then you have to contact the WP and WooCommerce support for fixing it with the default WP Theme and once it will fix with the default WP Theme, It will automatically work with Porto WordPress Theme as well.

Regards, P-THEMES.

Hello, @alextremps,

No, sorry to say that but this is not possible, how the layout works, please read this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000075617--44-how-the-main-layouts-of-the-theme-works-

Regards, P-THEMES.

And another question. Can i put a video preview in the featured image when the portfolio is a video? thanks!

Hello, @alextremps,

If you set the portfolio as “Video & Audio or Content” and set the embedded code of the video in it as showing in this screenshot: https://postimg.cc/CB0FGvGD

Then it will only display as featured for the single portfolio page, not on the archive page of the portfolio as showing below and this is how it works: https://postimg.cc/mh8b9ytz

Regards, P-THEMES.

Hello, @Alcornet,

This is not the Theme issue but this is the cache or the file permission issue on your site, please read and follow all the solutions listed in the below-given article, I am sure it will help you in solving your issues.

https://smartwave.freshdesk.com/en/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem

Otherwise, please contact us via our support system with your site WP-Admin Login details so that we will check it for you and solve it for you as well.

And please also note that this platform is only used for the small queries and pre-sale questions, not for the multiple and detailed issues, so please always try to contact us via our support system for such issues.

Regards, P-THEMES.