23248 comments found.
Can someone please resolve the ticket #111954?
It has been over a day already after your recent update has been installed and ruined my website!
The support has made everything even worse and closed the ticket (also sent me a video with a “result”, showing exactly the issue I’ve opened the ticket about)!
Hello, @green_smoke,
Please check your this thread: https://themeforest.net/comments/25891168
Here is the screenshot of your site: https://postimg.cc/yk0DQCjm
Here is the screenshot of your support ticket: https://postimg.cc/BPTJg43t
Regards, P-THEMES.
Hello. Can you please assist me with a problem with one of your demo content? I imported the SASS Home demo page, I am able to edit it with elementor except for the top section where it says “The Dashboard to Manage All your Products”. When the page first loads up, it recognizes the text block, but after the page is fully loaded, the only thing I am able to edit is column. Nothing inside of it. The page is http://panda.film/become-a-vendor/
Hello, @carson2202,
Please edit your Home Page with Elementor page builder, and turn ON the navigator and edit the ultimate heading as showing in the below-given screenshot and change the Main heading as per your requirements.
Regards, P-THEMES.
Hi, the new blocks are totally broken with WMPL, I can’t fix anything. Also I cannot view visual blocks as before, all I see is the classic text editor and it’s a gibberish of code. It was so much better before. Help.
Hello, @PharmaSpa,
Can you please make sure that you have updated the Theme to the very latest version 6.0.1, If no then update and check back and if yes then please deactivate all the third party plugins on your site and check back, if the issue will still presist then remain all the third party plugins deactivated on your site and share your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
I’m trying to update the theme but getting Purchase code is not valid message. Also I’m using it on localhost as I currently dont have the hosting for my project. Please advice.
Hello, @techibit,
Please go to Porto >> Theme License and try to activate the Theme again from there, if it will still not work for you then please try the below-listed solutions one by one.
It’s because your local environment can not access to our servers https://portotheme.com & sw-themes.com
Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.
OR
Please enable curl extension from the server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow you to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
I hope that helps.
Regards, P-THEMES.
Thankyou, theme is now activated.
You’re Welcome!! 
Hello, I have changed the domain of my website and I will no longer use the old site, can I use my license in the new domain?
Hello, @papasimon,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi There,
How to change page width? Settings not responding after change via Theme options » Skin » Layout » Container Max Width (px). Tried to delete cache but also not working. See www.cjays.eu
Hello, @thecreativelabnet,
Please read and follow the instructions written in the below-given article that how Theme Setting for Layout works.
https://smartwave.freshdesk.com/support/solutions/articles/12000075617--44-how-the-main-layouts-of-the-theme-works-
&
I have just tested it at my end with the latest Theme on my test site and it is working perfectly fine at my end.
Please make sure that you have set/selected the Body Wrapper as “Boxed” from Appearance >> Theme Options >> General and then set the Container Max Width (px) from Appearance >> Theme Options >> Skin >> Layout as per your requirements it will work for you.
It only works with and for the Boxed Layout.
Hope this is all clear makes sense.
Regards, P-THEMES.
Hi, i get the error message: Purchase Code is not valid!!!
I just bought a new licence code but it doesnt work!
Please fix this
Hello, @MiToetie,
Please go to Porto >> Theme License and try to activate the Theme again from there, if it will still not work for you then please try the below-listed solutions one by one.
It’s because your local environment can not access to our servers https://portotheme.com & sw-themes.com
Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.
OR
Please enable curl extension from the server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow you to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
I hope that helps.
Regards, P-THEMES.
Can someone please reply to the ticket #111954? The support has made everything even worse and closed the ticket.
Same issue as always: updating the theme causes nothing but problems every time.
Hello, @green_smoke,
Please check your this thread: https://themeforest.net/comments/25891168
Here is the screenshot of your site: https://postimg.cc/yk0DQCjm
Here is the screenshot of your support ticket: https://postimg.cc/BPTJg43t
Regards, P-THEMES.
Hello,
the mobile version of my website (layout shop 18) is broken after recent updates (I’ve just updated to the latest version and it looks the same).
The top gray are should take 50% of the screen (your shop demo 18) on mobile phones, not it takes like 20%.
Checked on iOS (various models and iOS versions).
I’ve opened a ti cket, but no response there.
I urgently need help from the support! They’ve closed the ticket without resolving the issue (the video they’ve attached shows excatly the persisting issue) and, furthermore, made the whole thing worse: now the top takes 100% of the screen instead of 50%.
Again, shop demo 18.
Hello, @green_smoke,
I have just confirmed from the support department and they said that they already replied to your support ticket #111954, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Here is the screenshot: https://postimg.cc/BPTJg43t
Thanks for your understanding.
Regards, P-THEMES.
please whitelist my server ip Thanks 62.171.164.209
and please can you let me know is my key use anywhere ?
Hello, @Kyo_Kusanagi,
I have whitelisted your IP, please try again now, I am sure you will not finds this issue anymore.
&
Your purchase code is used on site: https://www.porto.pits.pk/
Regards, P-THEMES.
Hello, Extend support to 12 months this also includes support for Woocommerce ?
Hello, @MoltisantiToni,
What Does Support Includes? Please click on this link: https://postimg.cc/JGdpXGx3 and read all about it.
Regards, P-THEMES.
Hello! I realised that no any animations (like FadeIn and so on) work on mobile versions – is it possible to turn them somethere on or they are blocked permanently for some reasons?
Hello, @mekoome,
Sorry to say that but this is not an issue. Due to small screens of mobile phones. those element Animations do not work there because animations need proper scrolling and screen size to work. So they do not work on mobile. Animations only work on the desktop version of the site.
I hope you can understand these limitations.
Regards, P-THEMES.
Could I please get a response in regards to my customisation request – I have emailed the mentioned email address but they have since disappeared. I want something very simple.
Ignore that I managed to do it myself.
Sound’s Good!!
Hi,
Can i add Swatches border? I want to add black border is it posible?
https://prnt.sc/wiur3mthank you Best regards
Hello, @sahinb,
Can you please share the URL of the page on which those swatches has, so that I’ll check and provide you the Custom CSS code for it.
Regards, P-THEMES.
Hello, @sahinb,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
ul.products li.product-col .variations .filter-item-list li a {
border: 1px solid !important;
}
Regards, P-THEMES.
Hi,
thanks for your reply. I want to show border also in single product page. This CSS code just show border in category
thanks
Hello, @sahinb,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.single-product .filter-item-list .filter-color {
border: 2px solid yellow !important;
}
Regards, P-THEMES.
and This one When I click customize the menu show a different color. screenshot: https://prntscr.com/witkj1
Hello, @toptechcomputer,
This is nothing but the cache issue at your end, Please check this screenshot, https://postimg.cc/Z0KvZ0Hq you have server cache activated as well on your site. please read and follow all the instructions written in the below-given article, I am sure it will help you in solving your issue.
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Regards, P-THEMES.
Thank you, I will check it for sure
It work well, Thanks
You’re Welcome!!
Hi Porto
Kindly resolve Support Tickets #111911 & #111875 created 24 hrs ago.
Thanks
Hello, @Peaceonearth,
I have just confirmed from the support department and they said that they already replied to your support tickets #111911 & #111875, so please check your support tickets replies and reply to your support tickets accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards, P-THEMES.
Hello, how are you? I acquired a license which I installed in a domain which I no longer have, I request that I be able to release that license and use it in another domain. thanks.
Hello, @inntecnoperu,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi, after updating your theme I have an issue on the topbar. Minicart item appears differently then it did. At the right side of the item I have a text `0 items` which is very annoying and makes the topbar looking bad. How can I remove this text?
Hello, @ElmarKC,
I have just checked your site now and there is no such text on your site, your site is working perfectly fine at my end, here is the screenshot: https://postimg.cc/w31cVWL6
Try to clear your site cache and check back.
Regards, P-THEMES.
it says “Purchase Code is not valid” “Purchase Code is not valid or could not connect to the API server!” but its a valid code. Please help me
Hello, @utkucu,
Please go to Porto >> Theme License and try to activate the Theme again from there, if it will still not work for you then please try the below-listed solutions one by one.
It’s because your local environment can not access to our servers https://portotheme.com & sw-themes.com
Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.
OR
Please enable curl extension from the server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow you to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
I hope that helps.
Regards, P-THEMES.
Is the demo Shop 40 included when I buy this theme?
Hello, @Gaeius,
First of all, thanks for showing your interest in Porto WordPress
Yes, all the demos are included in the Theme package and you can import any of the Demo on your site at a single time, you can watch the videos here:
https://youtu.be/O_mOlL54V9s
https://youtu.be/ec2pN2TBr2c
Regards, P-THEMES.
