490 comments found.
Hi guys. How can I hide the logo in the homepage but keeping the logo on the other pages? Thanks
Hi,
Thank you for purchasing.
Could you please go to Appearance > Customize > Additional CSS and add below code.
body.home .logo_container {
display: none;
}
Pre-sale question: What is the page builder?
Hi,
Thank you for interesting.
We are using our own drag&drop page builder. We are also working on the new version of theme which will use Elementor as main page builder too.
Hi. I have a preorder question. Is it possible to have ticketing system for each event. It means that someone clicks on event on schedule, see ticket price and order it through woocommerce or eventin plugin? So each event has single ticket price. thanks
Hi,
Thank you for interesting.
Yes technically you can link ticket buying to WooCommerce product for that.
Do I need any other plugin except Woocommerce?
No there is no need for additional plugin.
I have a pre-sales question., without seeing the backend – I am looking for a theme where I can enter the full speaker details in just one place in the back-end and the site would use all that info to self-populate the schedule/speakers page/speakers own biog page …. does this theme do that? Reason is I did an event site recently but the client don’t want to repeatedly add information on different pages with a layout builder. I am looking for a framework that takes all the repetitive work away. Would this theme enable my clients to manage it easily this way?
Hi,
Thank you for interesting.
Yes you can add speakers posts and detail within WordPress Dashboard…
You can add a link (to blog) for each speaker detail page.
There is no need to use any page builder to add speaker detail. You can use default WordPress post/editor for that. It’s simple.
Thanks – the other issued I need to address are -
1) Are the event session times & details entered at the same point you add a new speaker – or is it a separate procedure? My client is looking for a framework where they can add a new speaker, all their details and details of that speakers sessions all in one go, to make it easier for them to add content – and then for the speakers & schedule pages to dynamically self-populate. Does you theme work on that level?
2) We would need to add event sponsor logos, which search filters, does your theme cater for that?
1. They managed by 2 different custom posts. First you can add speaker detail as I mentioned. Next you can create a session then select associated speaker to this session. It will link to speaker page on single session page.
2. Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
Hi. I have a purchase code in Envanto, but it is not working on theme. I want open a ticket to fix the problem, but tickets system don allowed me open the ticket because my suppor is expired. Pls, help. Thanks.
Hi,
Thank you for purchasing.
Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
We will the issue for you.
I just did it. Thanks.
I fixed it alone. Thanks 
I have find a bug. I have sent u a message. Thanks.
It is a problem whit Chrome.
We replied your email. Could you please continue there.
Hello, I am having an issue with slider revolution with an ajax error. Can anyone assist?
Hello, I am having an issue with slider revolution with an ajax error. When I make changes to the slider then save changes I bet the Ajax error and nothing is saved.
I am running the latest Wordpress, the latest version of the theme and the latest version of slider revolution.
Hi,
Thank you for purchasing.
You are most likely facing this issue due to memory limits set in ModSecurity.
Please contact your hosting provider to increase the limit for SecRequestBodyNoFilesLimit as suggested in the following URL:
https://support.plesk.com/hc/en-us/articles/115001764933-Unable-to-edit-document-on-the-website-ModSecurity-Request-body-no-files-data-length-is-larger-than-the-configured-limit-I send this to my hosting provider. They completed it but the error still exist.
Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
I will check it for you.
Hello
The page-builder suddenly stopped working. When trying to add or edit element it would not save the changes, but instead it give “undefined” in all fields.
The theme is running on the latest version all plugins are up to date
Please advice on how to fix this issue.
Hi,
Thank you for purchasing.
The issue happens because you are using old version of theme. Please update to the latest version of theme and all required plugins. It should fixes the issue. Please see detailed instruction about how to update theme here http://themes.themegoods.com/grandconference/doc/how-to-update-the-theme/
Hello, I have a site thats been working perfect for over a year, but now the page builder that comes with the site has stopped working and doesn’t allow me to make any changes. It gets stuck with a never ending loading icon. My site is https://www.irscl2021.com/ Can you see what may be happening?
Hi,
Thank you for purchasing.
Please update to the latest version of theme and all required plugins. It should fixes the issue. Please see detailed instruction about how to update theme here http://themes.themegoods.com/grandconference/doc/how-to-update-the-theme/
If you still have the issue after updating. Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
We will check it for you. Thank you for your patience.
Can I use your theme with eventespresso, learndash and zoom?
Hi,
Thank you for interesting.
Yes technically you can use with other plugins you mentioned too.
Hi there, i use Grand Conference theme and i can’t register theme with Envato Token. I made all steps correctly and don’t know what is happening. I am logged in on themeforest account from which i bought this theme 3 years ago. Could you explain me where is the problem?
Thank you!
Maybe the problem is because i can’t uncheck first statement: “View and search Envato sites”?
Hi,
Thank you for purchasing.
Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
We will check it for you. Thank you for your patience.
Thank you, i sent message
I succeed, you don’t have to work on my problem anymore! Thank you!
Hi! I have a pre-sales question. Will it be possible to make the speaker feature box fully clickable? Currently only the name/title provides a link to read more. Would like to have that for the whole box. Looking forward to your feedback, Thank You!
Hi,
Thank you for interesting.
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
Hello, I am having an issue with my theme on yuhgloevents.org. The challenge is when I make modifications to the website it does not show up on the front page. When an image is involved, it shows up as undefined. I have updated the theme but the issues are the same.
Hi,
Thank you for purchasing.
Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
We will check it for you.
Email is sent
Is it possible to use the picture in the predefined header? Because I can’t find it in the slider revolution
Hi,
Thank you for purchasing.
Sorry, I am not sure I understand you correctly, could you send me some screenshots with description please?
@TalentPortugal thank you for the hint about the Grand Conference theme plugin update! This was what fixed it for me aswell…
I have the same problem as @ireparisi: “After changing some text details and updating the page, this lose every information there were inside previously. The only way to go back is restore a previous backup.” Not even chosing an old revision. Thanks.
Hi,
Thank you for purchasing.
Please update to the latest version of theme and all required plugins. It should fixes the issue. Please see detailed instruction about how to update theme here http://themes.themegoods.com/grandconference/doc/how-to-update-the-theme/
If you still have the issue after updating. Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
We will check it for you. Thank you for your patience.
I’ve updated the theme and all plugins and core files, and the problem is the same. I’m not sure if this is important, but I’ve checked the Logs and I just have this “warning”: “2020/12/24 10:24:11 [error] 98624#98624: *253962 FastCGI sent in stderr: “PHP message: PHP Warning: Use of undefined constant GRANDCONFERENCE_GRANDCONFERENCE_THEMEUPLOAD – assumed ‘GRANDCONFERENCE_GRANDCONFERENCE_THEMEUPLOAD’ (this will throw an Error in a future version of PHP) in /public/wp-content/themes/grandconference/lib/custom.lib.php on line 345” while reading upstream, client: 77.54.140.113, server: talentportugal.com, request: “GET /employer-branding-2020/ HTTP/1.0”, upstream: “fastcgi://unix:/var/run/php7.4-fpm-talentportugal.sock:”, host: “talentportugal.com”
Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
We will check it for you.
Great! We’ve updated all required plugins especially “Grand Conference Custom Post Type” as you suggested and it started to work properly has before. Thanks for support.
You are welcome 
Btw, Could you help us rate for the theme please?
@Ireparisi I do have the same problem with the theme… any help in the matter would be much appreciated!
Any change made to new or existing pages via content builder dont save and it just gives me an “undefined” output
Is this due to an update? or do I have to remove some kind of plugin to get it back up? we will launch our next event soon so the website absolutely needs to work… I am not listed as purchased here, as another member of our collective bought the plugin, but I do administer the site now…. but we ourchased the theme here…p
I have a big problem whit the theme. After changing some text details and updating the panel, this lose every information there were inside previously. Can you help me please?
And if I save my changes the page breaks whitout any possibility to change it after this modify. This error became permanent, the only way to go back is restore a previous backup.
Hi,
Thank you for purchasing.
Please update to the latest version of theme and all required plugins. It should fixes the issue. Please see detailed instruction about how to update theme here http://themes.themegoods.com/grandconference/doc/how-to-update-the-theme/
If you still have the issue after updating. Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
We will check it for you. Thank you for your patience.
hello is there any way to upload a sepcific logo for mobile and an other one specific for the desktop version please ? if the answer is yes where can I find it ? thank you
Hi,
Thank you for purchasing.
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
Dear Concern, I want to build a WordPress website which can allow anyone to create an account and post their events on the website and supper admin will review the event and approve to display on home page. Would this feature is already implemented in this theme? please contact me at vb.netheaven@gmail.com
Hi,
Thank you for interesting.
Really sorry our theme isn’t designed for that purpose.
hello, i’ve updated my theme (4.1), activated all plugin required and updated everything but as soon as i try to click on the black button “edit in content builder” nothing happens. Can you please help me ? I don’t have the support cover anymore but i’ve bought the theme and i can’t use it anymore …
Hi,
Thank you for purchasing.
Could you please provide WordPress account here https://themeforest.net/user/ThemeGoods
Thank you for your answer, i sent the ID’S of a suscriber account and the link to connect backoffice.
maybe you need an administrator account ?
I found the solution. For people who encountered conflicts with the builder, there are really high pourcent chances that this is a version problem (so update your theme) OR this is a plugin conflict. In my case that was a plugin conflict.
