214 comments found.
Hello please help how can I register my theme on another domain? I dont have access to my previous domain and I cant deregister.
Hi there,
Alright, please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
Support
Elated Portfolio part of
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This template is crazy good but I’m having issues with jQuery and the last wordpress update, 5.6.1. The product slider on the front page doesn’t work and is huge. I have to active jQuery migrate to make it work but it’s a dirty solution. Can you help me please ?
Hi there,
Please read this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360012629137-Issues-With-The-New-WordPress-5-5-and-5-6-Updates-And-How-To-Solve-ThemIf there’s anything else, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Elated Portfolio part of
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Hello,
Is this theme compatible to WordPress version 5.6? Is it safe to update?
Many thanks!
Hi there,
It is compatible but please read this article here.
Support
Elated Portfolio part of
Qode Interactive
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Hi there, right now it is not possible to save own templates in WP Bakery Pagebuilder. Can you please assist?
Regards
Hi there,
Please submit a request at our help center and our support team will be happy to help and provide you with the latest version of the plugin where this issue has been fixed.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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For a client I’m using the plugin “Flexible Checkout Fields PRO WooCommerce” from WPDesk on the Sweet Tooth theme. This plugin allow adding additional fields on WooCommerce checkout. When I add a date field using this plugin, it should show a datepicker. However, on the Sweet Tooth theme, it does not. I have installed a vanilla Wordpress, with Sweet Tooth (and required plugins) and just the Flexible Checkout Fields plugin. No customizations whatsoever. The date picker is not shown. When I switch to the Twenty Twenty theme, on checkout it does show the datepicker. This would lead me to believe the issue is caused with either Sweet Tooth or an included plugin.
How can I resolve this?
Hi there,
As we can recall this is not WooCommerce official extension so please note that we have not tested this plugin nor can guaranty theme compatibility. You can always consider using WooCommerce official extension for this purpose.
Please correct us if we are wrong and keep us updated on this. If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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hi ! do your theme gives indian currency support
Hi there,
Thanks for taking an interest! As our themes shop functionality is handled through WooCommerce you will be able to change it within WooCommerce settings.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hi, While editing the pages using WPBakery Page Builder, there is an issue for the past few days. i could edit the pages but when i hit publish or preview, the button stays as “publishing” but never gets published, can you help me why this happens? WPBakery Page Builder version is 6.3.0
Hi there,
Thanks for writing in!
If you need an immediate update of any of the plugins, please submit a ticket on our help center and one of our support agents will provide you with latest versions.
Support
Elated Portfolio part of
Qode Interactive
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Hello, Pre-sale question. You have wonderful demos in your theme. and actually, I want to set one demo as my default, and INTEGRAT some required sections from other demos using the page builder (elements) without copy/paste the section short code from the other demo ? Also do you have compatibility with Elementor ? thanx
Hi there,
Thanks for taking an interest! If you refer only to the Sweet Tooth theme you should know that once you import the demo content you will get access to all the themes pages and their settings. So you can easily combine elements form other pages as well. You could save an element as a template and adding it to your home page if you wish, as there is no need to copy paste the element with this procedure.
The theme comes with WPBakery plugin which is more than enough achieving anything you do see on our demo website, and unfortunately it is not supporting Elementor.
Do let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Just purchased it, activation is not working.
Hi there,
Thanks for choosing our theme.
If you encounter issues with the activation and you get Please wait… you can check our article on this here.
And if you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help and check this on your end.
Thanks.
Support
Elated Portfolio part of
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Hello there, Having issues in installing demo content.. it goes till 76% fine, and then get stuck. help is needed
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi there, WPBakery is installed but I can’t edit pages with it, why?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
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Why are the page title headers not responsive? For example “Checkout” does not fit the screen on mobile?
Hi there,
In Elated Options > Fonts you do have an option to set font size for the specific viewport as you can see here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
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hi team we have bought this theme from you to make something similar to your ad some this like portfolio but we found is to hard to do , do you have a simple tutorial about how to design with your theme options ?
Hi there,
Thanks for writing in! Please check our theme documentation which can help you to get familiar with our theme options and possibilities that you have.
If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
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We want to have a shopping cart to the menu section but can’t find a way to do that. Please help. This is our dev site: http://justdesserts.mobiledevsite.co/. I added a custom widget but still not showing.
Hi there,
Please try to add your cart widget to Header Widget Menu Area or Custom Header Widget Menu Area instead.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Thanks! It’s ok now 
Hi there,
Glad to hear this!
Support
Elated Portfolio part of
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Hi there,
Really happy with the theme.
One small question: how can i change the gold color (#c9a74d) everywhere? i can’t find this in the theme options.
Thanks in advance!
Hi there,
Thanks for using our theme we are glad you like it!
Please note that you do have our Sweet Tooth Options > General > First main color, as well as some of the theme shortcodes do have their own settings for the color so please check this as well. If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi There, i am aware of the mail color and the shortcodes. But i can’s change everything.. For example: the color of the shopping cart, social icons…. I have to change this color on the complete site (#c9a74d)
Thanks again!
Hi there,
Please note that since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hello! is the theme compatible with Woocommerce 4.2.2?
Hi there,
Thanks for taking an interest! Due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. We appreciate your patience and understanding.
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Elated Portfolio part of
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I finished my website. Everythings works perfectly on the laptop but on the mobile the main menu doesn’t work. I used iphone and android phone and on all device nothing works. What should i do to fix the issue? My lisence has just expired and i should paid an extra $50 for fix an issue that the theme as.
my website is www.kanellepatisserie.com
Hi,
It seems like there’s some caching plugin or some other asset interfering with default theme functionalities. Please disable all 3rd party plugins and try again.
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Elated Portfolio part of
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The logo has a highlighted box that extends part way down the page on mobile when you click it . Only on the mobile use . I’m trying to find a way to delete it. What should i do to delete this highlighted box??
Check www.kanellepatisserie.com on mobile use
- WordPress Environment ###
WordPress address (URL): https://kanellepatisserie.com Site address (URL): https://kanellepatisserie.com WC Version: 4.3.0 REST API Version: ✔ 1.0.10 WC Blocks Version: ✔ 2.7.1 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.3.0 Log Directory Writable: ✔ WP Version: 5.4.2 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: ✔ Language: en_AU External object cache: –
- Server Environment ###
Server Info: Apache PHP Version: 7.3.18 PHP Post Max Size: 128 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 7.66.0 OpenSSL/1.1.1g-fips
SUHOSIN Installed: – MySQL Version: 5.7.25-28-log Max Upload Size: 128 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔
- Database ###
WC Database Version: 4.3.0 WC Database Prefix: xns_ Total Database Size: 27.89MB Database Data Size: 21.22MB Database Index Size: 6.67MB xns_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB xns_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB xns_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB xns_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB xns_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB xns_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB xns_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB xns_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB xns_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB xns_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB xns_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB xns_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB xns_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB xns_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB xns_actionscheduler_actions: Data: 2.50MB + Index: 0.95MB + Engine InnoDB xns_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB xns_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB xns_actionscheduler_logs: Data: 1.52MB + Index: 0.63MB + Engine InnoDB xns_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB xns_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB xns_enjoy_instagram_hashtags: Data: 0.02MB + Index: 0.00MB + Engine InnoDB xns_enjoy_instagram_media: Data: 0.02MB + Index: 0.00MB + Engine InnoDB xns_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB xns_ngg_album: Data: 0.02MB + Index: 0.02MB + Engine InnoDB xns_ngg_gallery: Data: 0.02MB + Index: 0.02MB + Engine InnoDB xns_ngg_pictures: Data: 0.06MB + 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0.00MB + Engine InnoDB
- Post Type Counts ###
attachment: 400 custom_css: 1 customize_changeset: 3 elementor_library: 14 jp_img_sitemap: 2 jp_sitemap: 2 jp_sitemap_master: 2 jp_vid_sitemap: 2 masonry-gallery: 11 nav_menu_item: 18 ngg_gallery: 1 ngg_pictures: 25 page: 29 pewc_field: 18 pewc_group: 14 pewc_product_extra: 2 portfolio-item: 29 post: 3 product: 59 product_variation: 9 revision: 344 shop_order: 2 testimonials: 14 vc_settings_preset: 1 wpcf7_contact_form: 3 wpfeedback: 17
- Security ###
Secure connection (HTTPS): ✔ Hide errors from visitors: ✔
- Active Plugins (33) ###
WooCommerce Admin: by WooCommerce – 1.3.0 – Installed version not tested with active version of WooCommerce 4.3.0 WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.4 – Installed version not tested with active version of WooCommerce 4.3.0 Woocommerce Delivery Area Pro: by flippercode – 2.0.7 – Installed version not tested with active version of WooCommerce 4.3.0 WooCommerce Distance Rate Shipping: by Automattic – 1.0.20 (update to version 1.0.24 is available) – Installed version not tested with active version of WooCommerce 4.3.0 WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.0.3 WooCommerce Stripe Gateway: by WooCommerce – 4.5.0 – Installed version not tested with active version of WooCommerce 4.3.0 WooCommerce Services: by Automattic – 1.23.2 – Installed version not tested with active version of WooCommerce 4.3.0 WooCommerce: by Automattic – 4.3.0 Yoast SEO: by Team Yoast – 14.5 – Installed version not tested with active version of WooCommerce 4.3.0 WP FeedBack PRO: by WP FeedBack – 1.3.2
- Inactive Plugins (2) ###
Elated Instagram Feed: by Elated Themes – 1.0 Smush: by WPMU DEV – 3.6.3
- Settings ###
API Enabled: – Force SSL: – Currency: AUD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5)
Connected to WooCommerce.com: ✔
- WC Pages ###
Shop base: #11290 – /shop/ Cart: #5 – /cart/ Checkout: #6 – /checkout/ My account: #7 – /my-account/ Terms and conditions: #11652 – /terms-and-conditions/
- Theme ###
Name: SweetTooth Version: 1.7 Author URL: http://themeforest.net/user/elated-themes Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔
- Templates ###
Archive Template: Your theme has a woocommerce.php file you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
Overrides: sweettooth/woocommerce/content-product.php sweettooth/woocommerce/global/quantity-input.php version 3.6.0 is out of date. The core version is 4.0.0 sweettooth/woocommerce/product-searchform.php
Outdated Templates: ❌
Learn how to update- Action Scheduler ###
Complete: 3,799 Oldest: 2020-06-13 08:38:23 +0000 Newest: 2020-07-14 08:17:46 +0000
Pending: 4 Oldest: 2020-07-14 08:30:45 +0000 Newest: 2020-07-15 08:17:46 +0000
Hi there,
We could not replicate the issue once checking your website on a mobile device. Please check here, the mobile menu is working as intended and we could not locate any highlighted box.
What we do see is that you are using an outdated version of the theme, so please try to update your theme and its plugins according to our article here.
If we misunderstood you somehow please let us know.
Support
Elated Portfolio part of
Qode Interactive
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The menu working perfectly but if you are clicking on the logo in gold Kanelle. You could notice a long light going all the way done the screen. Brings back everything to home all the time.
Hi there,
The logo will always lead to the homepage as it is linked and suppose to lead to the homepage. Once we inspect we do see that your logo image is rather large and you can check our article about logo size here which might help you.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks
Support
Select Portfolio part of
Qode Interactive
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After looking a whole afternoon sweet thoot doesnt have the same option for resizing the logo. There no options for this light box and the theme ’’elated ’’ doesn’t provide any risizement options. I checked and recheck the picture. I couldm’t find anything to resize this logo. Very frustrating and make me very tired as i need my website to be ready.
Hi there,
In Elated Options > Header you do have an option to set Header height https://www.dropbox.com/s/xldv58uuoys3x1y/Screenshot%202020-07-16%2010.29.34.png?dl=0 Also simply upload the logo in double the size from how it will appear on your live website. E.g. in case the logo size on your website would be 100×100px, just upload the logo with the size of 200×200px.
If you need any further assistance with this we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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I submitted a request ID #43932 and still no response , please help me as it is very urgent and my work is pending regarding the request
Hi there,
We have located your request and can see that it has been responded to, if you have any additional questions we would kindly ask you to keep the conversation with our support agent.
Thank you for your patience.
Support
Elated Portfolio part of
Qode Interactive
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Dear Elated themes thank you very much for the quick reply, unfortunately i had another issue and submitted another ticket, please help me as it is very urgent and my work is pending regarding the request,btw you guys are great!!
Hi there,
We have located your request and can see that our agent responded to it, if you have any additional questions please continue the conversation with our support agent.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hello,
1- I can’t change the slugs for portfolio categories and portfolio items (I don’t want “portfolio-category” or “portfolio-item” to be displayed in my urls). Is there a way to do it?
2- I want to create dektop only and mobile only rows. How can I enable/disable rows for specific screens?
Thanks
Hi there,
1. If you wish to use a different Single Project slug, please enter it in Elated Options > Portfolio > Portfolio Single slug (Note: After entering slug, navigate to Settings -> Permalinks and click “Save” in order for changes to take effect)
2. On every column when you build your content you do have an option to hide a specific column on a certain device. https://www.dropbox.com/s/3l6icns70v4h8wf/Screenshot%202020-06-10%2011.49.01.png?dl=0If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Thank you very much for your quick response I actually figured later how to change the slug for single portfolio item but I still need guidance to change the portfolio category slug. Thank you again
Hi there,
There is no option within the theme to edit this rather you will need to change the themes files for this, if you need guidance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hello My website is an eCommerce website, running the Elated theme and I m having issue with HTTP vs HTTPS.
My full website is running under HTTPS but many of my customers noticed me that my website wasn t safe and was still running under HTTP.
I found that somewhere in my theme, an URL with HTTP was called. You can find below the link :
“An image with an insecure url of “http://sweettooth.elated-themes.com/wp-content/uploads/2017/03/side-area-background.jpg” was loaded via the javascript file: https://www.oceane.bzh/ on line 154. The insecure URL may not be directly contained in the script file and may exist elsewhere.”
Please let me know how to fix this.
Thank you
Hi there,
In Elated Options > Sidearea you can simply remove the image or uppload your own. It seems that the image is left behind from the imported demo content which is leading to our demo.
So please replace it with your own.
Support
Elated Portfolio part of
Qode Interactive
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It worked. Thank you
Hi there,
Glad we could help!
Support
Elated Portfolio part of
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