23249 comments found.
Hello, is it possible to edit categories pages to add description text in the top page and another text box at the bottom of the page for seo purpose? Thank you
Hello, @mrvins,
First of all, thanks for showing your interest in Porto WordPress 
Yes, you can achieve it using Porto WordPress Theme easily.
Regards, P-THEMES.
Thank you for your reply, but you could be more specific. Is it necessary to change the code? Are there any widgets already that I just need to activate? Or are there other ways?
Hello, @mrvins,
Simply you have to edit the Product Category page and set the description which will show above the Categories product as showing below:
&
For bottom content, please read this thread: https://themeforest.net/comments/20601360
Regards, P-THEMES.
Thank you, very helpful. So both the standard description and the ‘bottom’ description, created via block can be visible in the same page, is that correct?
Yes, exactly this this is correct.
Dear Team,
I have any question..
1. I can’t show “Industry Factory” demo ( https://www.portotheme.com/wordpress/porto/industry-factory/ ) in my our site after install this theme > https://www.screencast.com/t/fZvfO4PF5T
2. How to i import demo page? Now i use demo “Digital Agency 2” but i want have page custome like home page Industry Factory, Shop Demo 39 (Wine Shop), SEO 2, Business Consulting 2 and other
Thanks
Hello, @imambudianto5,
1. Please make sure that you are using the very latest version of the Theme as we have added that Demo in the 6.0 version of the Theme.
2. You can use Porto Studio Functionality and Import any of the pages as per your requirements.
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
Regards, P-THEMES.
Dear Team,
Thanks very much,
How to hiden this area, just custome > https://www.screencast.com/t/TIfURCeY
Thanks
Hello, @imambudianto5,
That is actually set as using Block, Please go to Porto >> Theme Options >> General >> HTML Block and remove the shortcode of the block from there, save changes and check back your site after removing the browser cache.
Regards, P-THEMES.
Dear Team,
When i remove that shortcode the display frontend becomes no header space, > https://www.screencast.com/t/IQUowfaTUj
Please help
Thanks
Hello, @imambudianto5,
Please make sure that you have set the Header View as “Default” but not “Fixed” from Porto >> Theme Options >> Header as showing below, Hope this will solve your issue and if not then please share your site WP Admin Login details with us via our support system so our experts will check it for you on your site.
Regards, P-THEMES.
After Wordpress was updated to version 5.0 and in fact today it is already in version 5.6, it is already enabled to update Plugins Automatically, however, I need to disable this function, because I need to update Plugins Manually, I have already inserted the line of code “define (‘AUTOMATIC_UPDATER_DISABLED’, true)” in the WP Config file and it didn’t work, it continues to update the Plugins Automatically, I also installed the “Easy Updates Manager” Plugin and it didn’t work, it continues to update the Plugins automatically, by chance there may be some conflict with the Porto Theme? If you can help me with how I should proceed to not update the Plugins automatically, thank you very much, thank you.
Hello, @feijon,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
I try to activate the theme but I have this message: Purchase Code is not valid!!!
Hello, @roni3bed,
Please go to Porto >> Theme License and try to activate the Theme again from there, if it will still not work for you then please try the below-listed solutions one by one.
It’s because your local environment can not access to our servers https://portotheme.com & sw-themes.com
Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.
OR
Please enable curl extension from the server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow you to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
I hope that helps.
Regards, P-THEMES.
Hello, I just buy POrto Theme and I Can’t install the theme because the Item Purchase Code don’t work. Could you help me please. Thank you, Regards, Pierre
Still don’t works. Message is : Purchase Code is not valid!!!
Hello, @Pierrot85300,
Please go to Porto >> Theme License and try to activate the Theme again from there, if it will still not work for you then please try the below-listed solutions one by one.
It’s because your local environment can not access to our servers https://portotheme.com & sw-themes.com
Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.
OR
Please enable curl extension from the server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow you to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
I hope that helps.
Regards, P-THEMES.
How do I make Porto4 slider automatically change from one slide to the next? At the moment it doestn’t …have to be done manually.
Hello, @Simbaksimeoni,
Please edit your home page and you will find “Porto Carousel” element for that slider setup, edit it, and check YES to “Autoplay” option as showing below and it will work for you:
Regards, P-THEMES.
thank you. it worked
You’re Welcome!!
Hi,
We try without succes to make side navigation like this demo : https://www.portotheme.com/wordpress/porto/corporate11/
could you give us the setting to get this type of navigation ?
Hello, @webprintservices,
That is not the sidebar but the Side Header built using Header Builder, Please go to Porto >> Theme Options >> Header >> Header Type >> Header Builder and then click on “Header Presets” and set that header for your site, finally publish it and check back your site after removing the browser cache.
Regards, P-THEMES.
I cant install any of the Themebuilders and revolution slider, it keeps saying it failed. When I try to install the plugins manually via ftp I can see that the versions of these plugins dont match the required version for this theme.
Hello, @ilivss,
First of all, please update the WordPress on your site, and then you have to update the Theme to the very latest version on your site, you can follow this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data- and then go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with same purchase code and then go to Appearance >> Install Plugins and update all the plugins from there one by one, and finally check back your site after removing the browser cache, I am sure your both issues will be resolved.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 08/01/2019. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
i have an issue with the theme. there is black box that i am not able to modify. i have contacted support for weeks now and still no answer
Hello, @muriade,
I have just confirmed from the support department and they said that till now they only received your single support ticket: https://postimg.cc/p5Tmt3sd and you have generated it only 3 hours ago, and also our support department solved your ticket as well and replied your ticket with a complete solution: https://postimg.cc/B8VygKRw so please do not tell that its been weeks as this is not true at all, and check back your support ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
Hi, is it posible to change the logo in the mobile version? where could I do this into the cms? thank you in advance!
Hello, @palomavallhonrat,
Yes, you can do it with one tricky logic, let me explain to you .
You can do it using the Header Builder Feature. You have to use Header Builder on your site, you can read all about it here in the Theme Documentation:https://www.portotheme.com/wordpress/porto/documentation/header-builder/
There are two Headers you can set using Header Builder Feature on your site, Desktop Header, and Mobile Header.
Now the only Options for setting Logo in Header Builder is Logo Element: https://ibb.co/0t8cFLY
And there are two different Headers you can set for Desktop and Mobile as showing in this screenshot: https://ibb.co/jhtkddq
But the issue is the Logo element is only one, So whether you set it under Desktop Header or under Mobile Header it will show the same Logo you set on your site from Porto >> Theme Options >> General >> logo Icons.
So there is only one way or you can say a trick.
Use Logo Element on Desktop version Header only as showing in this screenshot: https://ibb.co/0t8cFLY
And Use HTML Element on Mobile version Header and set your Logo in HTML Field using HTML Code, it will work for you as showing in this screenshot: https://ibb.co/Tqkm65W
I hope this helps and this is the only possible way/trick.
Regards, P-THEMES.
Hi, thank you very much for the help!! it works!
You’re Welcome!!!
Hey there. I know my support time has expired but I was wondering If I could get a help regarding a missing demo layout. On your theme demo site, there is a demo named as “Startup Agency” which is not visible on my setup. Please let me know why is it not in my installation?
Hello, @neumanc,
Please make sure that you are using the very latest version of the Theme as we have added that Demo in the 6.0 version of the Theme.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 25/05/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, @hewal02,
Do you want to set the Custom Link at the same place as showing in your provided screeshot? If yes then you can add the Custom Menu content as per your requirements from Porto >> Theme Options >> Menu as showing below:
Regards, P-THEMES.
Hey, I am trying to add Color variations to products. each time I am adding colors as variations it will disappear after update. * I am not using the default “Color” variation as I need it translated to the local lang.
Second issue: When I turn on WpBakery I cant modify products long desc
Hello, @AreZi,
First of all, you are using the old version of the Theme, so you have to update the Theme.
First of all, please update the WordPress on your site, and then you have to update the Theme to the very latest version on your site, you can follow this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data- and then go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with same purchase code and then go to Appearance >> Install Plugins and update all the plugins from there one by one, and finally check back your site after removing the browser cache, I am sure your both issues will be resolved.
Regards, P-THEMES.
Thank you for your replay, I have updated to latest version version 6.0.3 I still have issues with WpBakerty, I cant edit / save anything.
Hello, @AreZi,
Please deactivate all the third-party plugins on your site and contact us via our support system with your site WP-Admin Login details and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that our experts will further debug it for you.
Regards, P-THEMES.
Hello, @AreZi,
Sound’s Good!!!
You can change the Search Form as Pop Up from Porto >> Theme Options >> Header >> Search Form as showing below as per your requirements.
Regards, P-THEMES.
The transition from the post to the external site does not work (by clicking on the post name or the button for details). To do this, I chose the type of post “Links”, and also set an external link in a special field “External URL”. But nothing happened. Please help. Thanks.
https://prnt.sc/x79dsmHello, @NaumKo,
I have just tested this at my end with the very latest version of the Theme and finds the same issue, it means this option has some issue with the latest version of the Theme, I am very sorry for all the inconvinaince for now and very thankfull to you for notifying this issue to me, I am forwerding this to our deveopment department for testing and fixing it with the upcoming update of the Theme so please be patience for now and again apologizing for the inconviniance.
Regards, P-THEMES.
Tell me, when will there be corrections? There is still a problem with the external link for the news.
Hello, @NaumKo,
Can you please make sure that you are using the very latest version of the Theme and Plugins, as we have already fixed those issues with our latest Theme update?
You can check the Theme changelog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
It will show on Single Post page just under Date.
Regards, P-THEMES.
Everything is updated. Unfortunately, the external link does not work. Do I understand correctly, after adding a link and selecting the record type “Link” I should be redirected to an external site?
Hello, @NaumKo,
Please watch this video I have created for you: https://streamable.com/1u717a this is how it works.
Regards, P-THEMES.
I did not understand the functionality correctly.
Hello, @NaumKo,
The Post Link, will work on a single post page, and it will show the link to click just under Date on the single post page as showing in the above video, this is how it works.
Regards, P-THEMES.
Hello,
When you search in the search bar, the pop-up screen remains at the bottom. I would be very happy if you could help.
https://prnt.sc/x74kvnHello, @rtrmax,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.single-product [data-plugin-sticky] {
z-index: 1 !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 03/12/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, Good morning.
I’m using Demo 26 to build my website.
I want to change the Main menu Icons and install new icons from my library, for example I want to set (Brake system) in the main menu, I can’t find related icon in your library or in awesome font library, I want to choose the icon from my library, how can I do this ?
Thanks
Hello, @autotech-cars,
Sorry to say that but this is not possible, you can only use/set the FontAwesome Icons to the Menu Icons from Appearance >> Menu as showing below as per your requirements, this is the only possible option, otherwise if you want to use your own icons then this requires Customization, Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting our customization team or hire a developer.
Regards, P-THEMES.
Hello i am having two problems one is with theme one is with i am unable to make a account in your support system it says account already registered and then when i try to recover my password it says account not found. what to do or how to reach you?
Hello, @chughtainyc,
Please share your Theme purchase code with us via our email newsmartwave@gmail.com so that we will check/verify and reset the support account for you.
Regards, P-THEMES.
hello dear
I’m interested in buying the theme but I have pre-buying questions
1 can I make the website RTL for a specific language only? for example, for the English language stay LTL and another language like Arabic become RTL.
2 I’m planning to make a multi vendors market place so I’m wondering about the theme loading speed if I add a lot of products and vendors, for example, if I add at least 20,000 products do I will face loading speed problems? for your information, I will use the wpenging as a web hosting.
3 what is the best for e-commerce site Porto child theme or the normal Porto theme and why?
Thank you in advance.
Hello, @nightblackz,
First of all, thanks for showing your interest in Porto WordPress
1. Yes, you can, you have to use a Multilanguage plugin like WPML and it will work for you as you want.
2. Porto WordPress itself is the highly optimized Theme, and it has the Speed Optimization Wizard as well for speeding up the site, so no problem from the Theme end, otherwise, you can try with some cache plugins as well.
3. The Child Theme is only the name of the single functions.php file, and it has been used for Customization work so that the Customization will not loose whenever you will update the Theme in the future, so obviously, if you do not want any Customization work then no need to use Child Theme and simply go with the Parent Theme.
Regards, P-THEMES.
How do you enable “the top & bottom” sticky cart once product is added in the elementor “single product” theme builder. This option has been bee added on the porto dashboard but no working on my product page once a product is added.
Hello, @matod,
It is the default functionality of the theme that sticky add to cart is only working in prebuild layouts for products. custom product layout builder is for users so they can create their own styles from scratch and do customization as per their own needs so functionalities of default layouts do not work there. if they work there too then there is no need to add the feature of custom product layout user can use any prebuild layout if they need the same structures and features in the custom layout too.
So the bottom line is if you want to use the sticky add to cart functionality, you have to use the pre-built layout of the single product page.
Regards, P-THEMES.
Ive waited a long time for a reply from support. My problem is not a caching issue – the icons in the Dokan board – Technometer are still missing!!!! But my ticket just got closed. Pretty poor of support to just do this – Please reply to my message I sent – #112943 Website errors
Hello, @matod,
I have just confirmed from the support department for your support ticket, and they said that they provided you the proof screenshot and your site is working perfectly fine:
Your provided screenshot: https://postimg.cc/GH4N8Zvk
Support Team provided screenshot to you: https://ibb.co/jgfvbXg
Regards, P-THEMES.
